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customer success account manager

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
Responsibilities:</div><ul><li>
Manage a diverse portfolio of customer accounts from signature to renewal.</li><li>
Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.</li><li>
 Build and maintain relationships and trust at executive and technical staff levels within customer accounts</li><li>
Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts</li><li>
Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.</li><li>
Conduct regular customer meetings and account reviews.</li><li>
Analyze data to improve customer experience and identify expansion opportunities.</li><li>
Comply with Success KPI tracking in tools such as Salesforce, Gainsight.</li><li>
Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.</li><li>
Contract Management and Renewals Negotiations</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.</li><li>
Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener</li><li>
Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.</li><li>
Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.</li><li>
Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.</li><li>
Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.</li><li>
Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.</li><li>
Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.</li><li>
Technical: Ability to learn Forcepoint products and articulate how it solves customer&rsquo;s business needs</li><li>
Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.</li></ul><div></div><div>
Education and Experience:</div><ul><li>
Proven track record of successfully managing and developing accounts is required</li><li>
Experience in managing a set of accounts with responsibility of value creation, retention quota, and identifying expansion opportunities is required.</li><li>
Experience working in a Success or Renewals position in a high-tech organization is required, preferably cybersecurity</li><li>
PC literate with knowledge of Salesforce, Gainsight,MS Office applications or similar technologies.</li><li>
Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business success.</li><li>
A natural forward planner who challenges themselves on their own performance.</li><li>
Demonstrable proficiency in communication skills.</li><li>
Able to demonstrate success and experience in a customer facing environment.</li><li>
Able to work with minimum supervision on key customer facing tasks</li></ul><div></div><div><i>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></div><div></div><div><i>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></div><div></div><div><i>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><div><i>recruiting@forcepoint.com</i></div><i>.</i></div><div></div><div><i>
Applicants must have the right to work in the location to which you have applied.</i></div></div>

Optimiza

<div><p>The Account Manager is responsible for building strong client relationships, achieving customer satisfaction, fostering loyalty, and driving revenue growth, acting as the main point of contact for clients, collaborating with internal teams to ensure successful product or service delivery, while addressing client needs, and identifying new business opportunities
</p><p></p><p>Manage and maintain client relationships to ensure customer satisfaction and loyalty.</p><ul><li>Identify and evaluate potential sales leads, qualifying them for further engagement.</li><li>Schedule and conduct meetings and presentations with clients to showcase company services.</li><li>Collaborate with team members and other departments to optimize sales efforts.</li><li>Update all sales activities and account information regularly in the company&rsquo;s CRM system.</li><li>Strive to meet or exceed sales quotas and targets.</li><li>Prepare and deliver compelling presentations on company services.</li><li>Maintain a well-developed pipeline of potential clients.</li><li>Attend relevant vendors' events and seminars to stay informed about industry trends.</li><li>Work diligently to meet and exceed customer expectations.</li><li>Promote strong and ongoing relationships with prospects and customers to foster long-term partnerships.</li><li>Conduct thorough market research to stay informed about industry trends, competitor activities, and market conditions.</li><li>Perform other assigned duties as required.</li></ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in software engineering, Business Administration, Marketing, or any related field.
</li><li>0&ndash;3 years of experience in Sales, Account Management, Customer Service, or related field.
</li><li>Entry-level Sales or Account Management Certification</li>
<li>Customer Relationship Management (CRM) training.</li>
<li>Customer Service &amp; Client Success Training.</li>
<li>Business Communication &amp; Negotiation Training.
</li></ul><p><b>Benefits</b></p><p>
Class A Medical Insurance
</p><p>Training and Development
</p><p>Annual Bonus</p></div>

Sales Account Manager

Talent 360 ME

<div>
 <em>
  <strong>
   About SiFi:
  </strong>
 </em>
 <strong>
  SiFi
 </strong>
 is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.
 <br/>
 <br/>
 <em>
  <strong>
   Position Overview
   <br/>
   <br/>
  </strong>
 </em>
 The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.
 <br/>
 <br/>
 <em>
  <strong>
   Primary Responsibilities:
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.
  </li>
  <li>
   Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.
  </li>
  <li>
   Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.
  </li>
  <li>
   Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.
  </li>
  <li>
   Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.
  </li>
  <li>
   Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.
  </li>
  <li>
   Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.
  </li>
  <li>
   Maintain accurate and up-to-date customer records and engagement notes in the CRM.
  </li>
  <li>
   Generate adoption and engagement reports to support Customer Success team performance tracking.
  </li>
  <li>
   Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Basic Qualifications:
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Communications, or a related field.
  </li>
  <li>
   Strong communication and interpersonal skills, both written and verbal.
  </li>
  <li>
   Basic understanding of customer success and product adoption principles.
  </li>
  <li>
   Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).
  </li>
  <li>
   Ability to learn quickly and explain technical features in simple, actionable terms.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   Excellent organizational skills and ability to manage multiple customers simultaneously.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Preferred Qualifications:
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.
  </li>
  <li>
   Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).
  </li>
  <li>
   Understanding of project or account management principles.
  </li>
  <li>
   Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).
  </li>
  <li>
   Knowledge of the fintech or financial services ecosystem.
  </li>
 </ul>
</div>


Customer Success Associate

Al Ghalia Trading

<p><b>Key Purpose</b><br/>To drive B2B sales growth, develop strong client relationships, and ensure long-term business success through strategic account management and team leadership.</p><p><b>Core Responsibilities</b><br/>Business Development &ndash; Identify and acquire new clients; retain existing ones.<br/>Account Management &ndash; Maintain strong relationships and meet client needs.<br/>Sales &amp; Marketing &ndash; Drive sales through targeted strategies and market analysis.<br/>Negotiation &ndash; Handle contracts ensuring favorable outcomes for the company.<br/>Team Management &ndash; Lead, coach, and set goals for the B2B team.<br/>Data Analysis &ndash; Use sales data and feedback to guide decision-making.<br/>Communication &ndash; Effectively liaise with clients, internal teams, and leadership.<br/>Strategy Development &ndash; Craft long-term growth plans and optimize operations.<br/>Risk Management &ndash; Identify and mitigate business risks.<br/>Customer Service &ndash; Ensure high levels of satisfaction and resolve issues.<br/>Industry Knowledge &ndash; Stay informed of market trends and adapt strategies.<br/>Budget Management &ndash; Oversee and align spending with company objectives.</p><p><b>Reports/Collaboration With</b><br/>Executive Chef.<br/>Operations Director.<br/>B2B Sales Manager.<br/>Boutique Manager.<br/>Food Safety &amp; Finance Teams.</p><p><b>Required Skills &amp; Competencies</b><br/>Minimum 5 years of experience in the food industry within KSA.<br/>Strong network and contacts with hotels, caf&eacute;s, and restaurants.<br/>Passionate, customer-focused, strong communicator.<br/>Excellent leadership and networking skills.<br/>Strong background in customer service and food safety.<br/>Effective decision-making and problem-solving abilities.</p><p>Job Types: Full-time, Contract</p><p>Experience:</p><ul><li>hospitality : 10 years (Required)</li></ul>

B2B Manager - Hospitality

Talent 360

<p><b>About SiFi:</b> SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.</p> Position Overview <p>The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.</p> Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Explore 2631+ Customer success account manager in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

2631 customer success account manager jobs IN Saudi Arabia

Customer Success Account Manager

Customer Success Account Manager

Customer Success Account Manager

Sales Account Manager

Customer Success Associate

B2B Manager - Hospitality

Customer Success Associate