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customer success associate

Talent 360

<p><b>About SiFi:</b> SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.</p> Position Overview <p>The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.</p> Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Talent 360 ME

<div>
 <em>
  <strong>
   About SiFi:
  </strong>
 </em>
 <strong>
  SiFi
 </strong>
 is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.
 <br/>
 <br/>
 <em>
  <strong>
   Position Overview
   <br/>
   <br/>
  </strong>
 </em>
 The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.
 <br/>
 <br/>
 <em>
  <strong>
   Primary Responsibilities:
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.
  </li>
  <li>
   Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.
  </li>
  <li>
   Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.
  </li>
  <li>
   Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.
  </li>
  <li>
   Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.
  </li>
  <li>
   Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.
  </li>
  <li>
   Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.
  </li>
  <li>
   Maintain accurate and up-to-date customer records and engagement notes in the CRM.
  </li>
  <li>
   Generate adoption and engagement reports to support Customer Success team performance tracking.
  </li>
  <li>
   Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Basic Qualifications:
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Communications, or a related field.
  </li>
  <li>
   Strong communication and interpersonal skills, both written and verbal.
  </li>
  <li>
   Basic understanding of customer success and product adoption principles.
  </li>
  <li>
   Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).
  </li>
  <li>
   Ability to learn quickly and explain technical features in simple, actionable terms.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   Excellent organizational skills and ability to manage multiple customers simultaneously.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Preferred Qualifications:
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.
  </li>
  <li>
   Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).
  </li>
  <li>
   Understanding of project or account management principles.
  </li>
  <li>
   Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).
  </li>
  <li>
   Knowledge of the fintech or financial services ecosystem.
  </li>
 </ul>
</div>


Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals <p>Join to apply for the <b>Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals</b> role at <b>SAP</b>.</p> What We Offer <p>We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now.</p> <p>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.</p> Who You'll Become <p>The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.</p> What You'll Do <ul> <li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li> <li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li> <li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li> <li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li> </ul> <p>The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.</p> CSM Focus Areas <p><b>SAP Finance & Spend Management (F&S)</b> - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p> <ul> <li>S/4HANA Finance</li> <li>Finance & Quote to Cash (Q2C)</li> <li>Procurement</li> </ul> <p><b>SAP SuccessFactors (Human Capital Management - HCM)</b> - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p> <p><b>SAP Supply Chain Management (SCM)</b> - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p> What You Bring <ul> <li>2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li> <li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li> <li>A cooperative and productive approach to working relationships, internally and externally.</li> <li>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li> <li>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li> <li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li> <li>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li> <li>Proficiency in English to engage with our global network.</li> </ul> About SAP Academy For Customer Success <p>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.</p> <p>We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.</p> <p>During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.</p> Due to local legal mandates only GCC nationals will be considered at this time <p><b>Due to local legal mandates only GCC nationals will be considered at this time</b></p> <p>We are SAP NextGen</p> <p>We are SAP</p> <p>SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.</p> <p>Our inclusion promise: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone-regardless of background-feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.</p> <p>SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .</p> <p>EOE AA M/F/Vet/Disability</p> <p>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</p> <p>Successful candidates might be required to undergo a background verification with an external vendor.</p> <p></p> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Internship</li> </ul> Job function <ul> <li>Sales and Business Development</li> <li>Industries: Software Development, IT Services and IT Consulting, and Business Consulting and Services</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?EckMS5zY42AjNDQUjM4K8zG5rUAihR2Mx" width="0" height="0" />

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

Alaan الآن

About Alaan <p>Alaan is the SuperCard for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.</p><p>Alaan provides everything businesses need to manage and control expenses, including the SuperCard , AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place.</p><p>Over 1500 businesses in the UAE and KSA, from startups to enterprises, use Alaan to control spending and save costs.</p><p>Backed by Y Combinator and top global investors- including founders and executives of leading startups - Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.</p><p>We're not just building software. We're reimagining how finance works for modern businesses across the region.</p> About the role <p>As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You'll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.</p> What you'll do <ul><li>Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>Continuous Learning and Development - Develop a deep understanding of a client's business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul> What we are looking for <ul><li>3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.</li><li>Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>Problem Solver - You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>Passion for Business Optimization - You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>Cognitive Intelligence - You can think on your feet, seeing all the angles to best position our platform to best fit a client's needs.</li><li>Client Empathy - You'll be building deep, trusting relationships.</li><li>Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>Positivity - You've got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>Curiosity - You're interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>Start-up Attitude - You're comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>Knowledge - Accounting and Finance processes is a strong plus.</li></ul> What's in it for you <ul><li>Thrive in a flexible hybrid culture with ample work-life balance.</li><li>Competitive salary and equity</li><li>Contribute to building the Middle East's most beloved fintech brand from the ground up.</li><li>Benefit from a role with significant ownership and accountability.</li><li>Participate in exciting offsite events.</li><li>Enjoy additional perks like travel allowances, gym memberships, and more.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?3XQ4vNRlXTTTo0Cy1GmxFarZ2USYSlmws" width="0" height="0" />

Customer Success Manager

<div><p><b>What we offer</b></p><p>
We help the world run better.</p><p>
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!</p><div></div><p><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
Who You&rsquo;ll Become</b></p><p>
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p>
As a CSM within the SAP Academy for Customer Success, you will be responsible to:</p><ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul><p></p><p><br>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.</p><p></p><p><b><br>
CSM focus areas:</b></p><p><b>
SAP Finance &amp; Spend Management (F&amp;S)</b> &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p><ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul><p><b>
SAP SuccessFactors (Human Capital Management - HCM)</b> - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p><p><b>
SAP Supply Chain Management (SCM)</b> - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p><p></p><p><b><br>
What You Bring</b></p><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul><p></p><p><b><br>
About SAP Academy for Customer Success
</b></p><p>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</p><p>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.</p><p>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p>
#SAPAcademyforCustomerSuccess</p><p>
#SAPCSCareers</p><p></p><p><br>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.</p><p>
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.</p><p>
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program</p><p><b>
Due to local legal mandates only GCC nationals will be considered at this time</b></p><p><b>
#SAPNextGen
</b></p><p><b>We are SAP</b></p><p>
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.</p><p></p><p><b><br>
 Our inclusion promise</b></p><p>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.</p><p>
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.</p><p></p><p><b><br>
EOE AA M/F/Vet/Disability:</b></p><p>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</p><p>
Successful candidates might be required to undergo a background verification with an external vendor.</p><p><b>
#SAPNextGen</b></p></div><div></div>

Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
Responsibilities:</div><ul><li>
Manage a diverse portfolio of customer accounts from signature to renewal.</li><li>
Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.</li><li>
 Build and maintain relationships and trust at executive and technical staff levels within customer accounts</li><li>
Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts</li><li>
Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.</li><li>
Conduct regular customer meetings and account reviews.</li><li>
Analyze data to improve customer experience and identify expansion opportunities.</li><li>
Comply with Success KPI tracking in tools such as Salesforce, Gainsight.</li><li>
Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.</li><li>
Contract Management and Renewals Negotiations</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.</li><li>
Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener</li><li>
Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.</li><li>
Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.</li><li>
Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.</li><li>
Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.</li><li>
Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.</li><li>
Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.</li><li>
Technical: Ability to learn Forcepoint products and articulate how it solves customer&rsquo;s business needs</li><li>
Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.</li></ul><div></div><div>
Education and Experience:</div><ul><li>
Proven track record of successfully managing and developing accounts is required</li><li>
Experience in managing a set of accounts with responsibility of value creation, retention quota, and identifying expansion opportunities is required.</li><li>
Experience working in a Success or Renewals position in a high-tech organization is required, preferably cybersecurity</li><li>
PC literate with knowledge of Salesforce, Gainsight,MS Office applications or similar technologies.</li><li>
Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business success.</li><li>
A natural forward planner who challenges themselves on their own performance.</li><li>
Demonstrable proficiency in communication skills.</li><li>
Able to demonstrate success and experience in a customer facing environment.</li><li>
Able to work with minimum supervision on key customer facing tasks</li></ul><div></div><div><i>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></div><div></div><div><i>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></div><div></div><div><i>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><div><i>recruiting@forcepoint.com</i></div><i>.</i></div><div></div><div><i>
Applicants must have the right to work in the location to which you have applied.</i></div></div>

Explore 1925+ Customer success associate in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

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