accounts executive

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

sales executive

customer service agent

customer success executive

Brand Surge

Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.</li><li>Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.</li><li>Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.</li><li>Conduct regular performance review meetings and share actionable insights with clients.</li><li>Maintain strong relationships with clients through proactive communication and personalized support.</li><li>Identify opportunities for campaign optimization, upselling, or cross-selling additional services.</li><li>Track and monitor campaign performance to ensure targets are being met or exceeded.</li><li>Manage client onboarding and ensure a smooth handover from sales to operations.</li><li>Handle client concerns or escalations promptly and professionally.</li><li>Prepare monthly performance reports, insights, and recommendations for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.</li><li>Strong understanding of digital marketing concepts &mdash; including SEO, Google Ads, Meta Ads, and content marketing.</li><li>Excellent communication, presentation, and relationship management skills.</li><li>Ability to manage multiple client accounts and prioritize tasks effectively.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).</li><li>Strong analytical and problem-solving mindset.</li><li>Self-motivated, detail-oriented, and capable of working independently.</li></ul>What We Offer:<ul><li>Competitive salary package and performance-based bonuses.</li><li>Opportunity to work with international clients.</li><li>Supportive, collaborative, and growth-oriented team culture.</li><li>Continuous learning and professional development opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

Techies Global

Job Requirements:1- Must have Experience of Digital Marketing Campaign.2- Willing to work in Night Shift ( 7pm-4am)Location: Wapda Town, LahoreJob Type: Full-timePay: Rs100,000.00 per monthWork Location: In person

Stackworx

Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences? We&rsquo;re expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Executive to join our growing team.As the Customer Success Executive, you&rsquo;ll be responsible for managing client interactions, setting and confirming appointments, and ensuring every customer enjoys a smooth and professional experience. Your role will directly support the sales team and contribute to our overall success.What You&rsquo;ll Do<ul><li>Set and confirm in-home appointments with qualified leads from marketing efforts</li><li>Ensure appointment details are accurate and shared with the sales team</li><li>Follow communication scripts with professionalism and empathy</li><li>Adapt strategies to meet local market needs</li><li>Provide a friendly, solution-focused experience to all customers</li><li>Track and report performance metrics related to appointments and confirmations</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;4 years of experience in home improvement appointment setting, customer coordination, or customer engagement</li><li>Excellent communication skills and a customer-first attitude</li><li>Highly organized, proactive, and comfortable in a fast-paced environment</li><li>Strong attention to detail and ability to follow structured processes</li><li>Familiarity with CRM systems, scheduling tools, or call tracking software is preferred</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in Customer Success or a similar client-facing role?</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Success Executive – Home Improvement Client Success Team

10Pearls

<div>
 
 Company Overview:
 
 
 
 10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.
 
 
 
 Role:
 
 
 
 The Vice President &ndash; Software Services is a key member of the executive leadership team responsible for strategic direction, operational excellence, and growth of the software delivery organization. This role focuses on scaling digital delivery operations, ensuring customer success, driving innovation, and maintaining profitability across service lines. The VP partners closely with executive peers, delivery heads, and sales leaders to align technical execution with business objectives, while fostering a culture of accountability, agility, and collaboration.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Serve as a core member of the executive team, translating organizational vision and goals into actionable delivery and operational strategies
 </li>
 <li>
 Drive strategic initiatives across software delivery, focused on innovation and service expansion
 </li>
 <li>
 Oversee service delivery performance, ensuring quality, scalability, and customer satisfaction
 </li>
 <li>
 Implement, monitor, and continuously improve processes to enhance efficiency, predictability, and cross-departmental collaboration
 </li>
 <li>
 Provide leadership and mentorship to Directors and delivery heads to ensure consistent, high-quality execution of software services
 </li>
 <li>
 Oversee biannual code audits, quality assessments, and performance appraisals to strengthen technical delivery standards
 </li>
 <li>
 Ensure end-to-end implementation of company-wide processes and frameworks that support operational and delivery excellence
 </li>
 <li>
 Take final decisions on performance appraisals, promotions, and workforce planning within the delivery organization
 </li>
 <li>
 Collaborate with executive peers to align delivery execution with business development, customer success, and product strategy
 </li>
 <li>
 Lead firm-wide communication initiatives within the Software Services organization to drive engagement, morale, and alignment with company values
 </li>
 <li>
 Represent the organization externally with professionalism, projecting a positive image to customers, partners, and the broader industry
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, or a related field; MBA preferred
 </li>
 <li>
 15+ years of progressive experience in software services, with at least 10 years in delivery or operations leadership
 </li>
 <li>
 Proven track record of managing multi-million-dollar programs and scaling digital delivery functions in a global environment
 </li>
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 Strong understanding of agile delivery frameworks, cloud-native architectures, modern engineering practices, and digital transformation models
 </li>
 <li>
 Experience managing globally distributed teams and fostering collaboration across diverse cultural and geographic contexts
 </li>
 <li>
 Exceptional communication, leadership, and stakeholder management skills with the ability to influence at the executive level
 </li>
 <li>
 Strong business and financial acumen with the ability to align delivery and operational strategies with sales and profitability goals
 </li>
 <li>
 Required Shift Time: 12:00 PM &ndash; 9:00 PM
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Vice President - Software Services - Afternoon Shift

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.
 
 
 A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You&rsquo;ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
 </li>
 <li>
 Conduct in-depth discovery to align Motive&rsquo;s offerings to customers&rsquo; operational and strategic challenges.
 </li>
 <li>
 Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
 </li>
 <li>
 Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
 </li>
 <li>
 Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
 </li>
 <li>
 Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive&rsquo;s business objectives.
 </li>
 <li>
 Drive strategic account planning to achieve and exceed higher-value revenue targets.
 </li>
 <li>
 Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
 </li>
 <li>
 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
 </li>
 <li>
 Proven software sales experience and ideally relevant industry experience in Motive&rsquo;s verticals (e.g., transportation, logistics, construction).
 </li>
 <li>
 Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
 </li>
 <li>
 In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
 </li>
 <li>
 Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
 </li>
 <li>
 Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Mid-Market Account Manager, Expansion

TCP Software

<div>For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul><ul>
<li>Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients.</li>
<li>Strategic account planning and execution skills ability to across both IT and business units.</li>
<li>Strong technical aptitude, passion, and commitment for customer success.</li>
<li>Strong time management skills. Ability to articulate a clear, concise return on investment value statement.</li>
<li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.</li>
<li>Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis</li>
<li>Identify opportunities to upsell additional users and services.</li>
<li>Manage existing accounts and maintain relationships with decision makers at the executive and management levels.</li>
<li>Manage and track customer and transactional information in a CRM system.</li>
<li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.</li>
<li>Provide product demonstrations and general support to prospective customers.</li>
<li>Develop and deliver strategies that help drive our clients business.</li>
<li>Keep abreast of competition, competitive issues, and products.</li>
<li>Practice effective, excellent communication with management, customers, and support staff.</li>
<li>Provide fanatical support and service to account base.</li></ul></ul> 
Requirements<ul><ul>
<li>Bachelors and/or Masters degree.</li>
<li>3-5+ years of customer success / sales / account management / relevant experience.</li>
<li>Previous sales experience a plus.</li>
<li>Outstanding organizational skills, ability to manage multiple projects.</li>
<li>Passionate about building customer relationships.</li>
<li>Experience driving adoption of SaaS-based solutions a plus.</li>
<li>Ability to thrive in a fast-paced environment.</li>
</ul></ul>Benefits<ul><ul>
<li>Paid time-off and Sick leaves.</li>
<li>In-Patient &amp; Out-Patient Health insurance.</li>
<li>Provident fund and EOBI.</li>
<li>International and diverse working environment.</li>
<li>A creative, talented, and supportive team.</li>
<li>Competitive compensation package.</li>
<li>The work/life balance you need to be successful.</li>
<li>A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication.</li>
</ul></ul>Job Timings: Night Shift (US Business Hours)<div>
Location: Lahore, Pakistan (On-site).</div></div>

Customer Success Manager Lahore, Punjab, Pakistan

Physicians Revenue Group

About the roleWe&rsquo;re hiring a Junior VoIP Engineer to keep our cloud telephony running smoothly day-to-day and to be the first-line owner of all phone-system tickets for our U.S. executive team. You&rsquo;ll focus on administration, support, and small changes across Vonage Business Communications and Dialpad, ensuring reliable service, crisp call quality, and white-glove support.What you&rsquo;ll doOperations &amp; Maintenance<ul><li>Perform daily health checks, review alerts, and clear alarms in Vonage/Dialpad admin portals.</li><li>Execute MACDs (adds/moves/changes/deletes), device provisioning, number assignment, voicemail, call recording, and routing updates.</li><li>Maintain IVRs/auto-attendants, ring groups, call queues, business hours/holiday schedules, and E911 addresses.</li><li>Coordinate routine updates, license management, and vendor tickets with Vonage/Dialpad support.</li></ul>Executive Support &amp; Help Desk<ul><li>Triage and resolve all executive team phone tickets (desktop/mobile apps, desk phones, headsets, call routing, conferencing).</li><li>Provide white-glove onboarding, 1:1 setup, and rapid response within agreed SLAs; create quick-reference guides.</li><li>Proactively monitor exec lines/queues during key events; prepare fallback routing and temporary call flows.</li></ul>Troubleshooting<ul><li>Diagnose call-quality issues (one-way audio, jitter, packet loss, poor MOS) across user device, network, and carrier layers.</li><li>Use logs/analytics (Dialpad dashboards, Vonage call reports), packet captures when needed, and coordinate with networking for QoS.</li></ul>Provisioning &amp; Number Management<ul><li>Handle DIDs, extensions, CNAM, and basic LNP requests; maintain accurate inventory, work with teams to resolve any dialing issues like spam and troubled numbers, and E911 records.</li></ul>Security, Compliance &amp; Documentation<ul><li>Enforce access controls, MFA, least privilege in admin consoles; manage certificates/SSO where applicable.</li><li>Keep SOPs, knowledge base articles, and change logs current; contribute to runbooks and end-user guides.</li></ul>Collaboration &amp; Escalation<ul><li>Partner with Network/IT for LAN/WAN QoS and firewall rules (SIP/RTP ports as required).</li><li>Escalate complex issues to Senior VoIP Engineer and vendors with clear reproduction steps and call examples.</li></ul>What you&rsquo;ll bring<ul><li>Experience: 4&ndash;5 years in VoIP/UC administration or support, including hands-on with Vonage and Dialpad (admin portals, call routing, queues, analytics).</li><li>Skills &amp; knowledge: SIP/RTP basics, codecs (G.711/Opus), NAT traversal, E911/Kari&rsquo;s Law/RAY BAUM&rsquo;s Act fundamentals.</li><li>Device provisioning (Poly/Yealink), softphone setup on Windows/macOS/iOS/Android; headset troubleshooting.</li><li>Networking fundamentals (DHCP options, VLANs, QoS/DSCP, basic firewall rules), Wireshark/sngrep familiarity.</li><li>Ticketing and documentation (Invgate/Mojo Helpdesk); strong customer service and executive presence.</li><li>Nice to have: SSO (Azure AD/Okta), MDM (Intune/Jamf), call recording/retention policies, basic scripting (PowerShell), ITIL concepts.</li></ul>Success looks like<ul><li>95%+ of executive tickets resolved within SLA; CSAT &ge; 4.7/5.</li><li>Consistent MOS within target; measurable reduction in recurring issues.</li><li>Zero stale E911 records; accurate number/license inventory.</li><li>Up-to-date runbooks and user guides; clear, audit-ready change history.</li></ul>Job Type: Full-timeWork Location: In person

Junior VoIP Engineer

Explore 758+ Customer success executive in Lahore this November. Find roles across top companies and apply now to boost your career.

758 customer success executive jobs IN Lahore

Customer Success Executive

Customer Success Executive

Customer Success Executive – Home Improvement Client Success Team

Vice President - Software Services - Afternoon Shift

Mid-Market Account Manager, Expansion

Customer Success Manager Lahore, Punjab, Pakistan

Junior VoIP Engineer