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customer success executive

InnovationTeam

<div>
 The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees' operational queries.
 
 
 
 Purpose of the Role
 
 
 
 To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Timesheet &amp; Billing Support
 
 
 
 
 <ul>
 <li>
 Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client's side
 </li>
 <li>
 Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy
 </li>
 <li>
 Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client's GM approval by liaising with account management
 </li>
 <li>
 Work on automating the process with the help of Technology department
 
 
 </li>
 </ul>
 
 Payroll Coordination
 
 
 
 <ul>
 <li>
 Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)
 </li>
 <li>
 Ensure synchronization between approved hours and HR payroll processing deadlines
 
 
 </li>
 </ul>
 
 Client System Support
 
 
 
 <ul>
 <li>
 Act as the support contact for client's internal tools (Availo, Gates, etc.)
 </li>
 <li>
 Facilitate onboarding of new employees into client systems
 </li>
 <li>
 Coordinate with Client's IT Helpdesk for tool-related technical issues
 
 
 </li>
 </ul>
 
 Client Ad-hoc Requests
 
 
 
 <ul>
 <li>
 Support client campaigns (e.g., golden image migration, tool migrations, compliance checks)
 </li>
 <li>
 Track completion of campaign tasks by relevant employees
 </li>
 <li>
 Escalate non-compliance or delays to Customer Success Manager
 
 
 </li>
 </ul>
 
 Employee Support (Operational)
 
 
 
 <ul>
 <li>
 Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage
 </li>
 <li>
 Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments
 </li>
 <li>
 Maintain employee communication logs for traceability
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 
 
 </li>
 </ul>
 
 Data &amp; Documentation management
 
 
 
 <ul>
 <li>
 Ensure proper data repository management and document preparation for all processes
 </li>
 <li>
 Maintain organized folders for timesheets, approvals, and communications per client and month
 </li>
 <li>
 Ensure all records are retrievable for audits and client reviews
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 </li>
 <li>
 Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency
 </li>
 <li>
 Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Bachelor's degree in Business Administration, Operations, or a related field.
 
 
 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
 
 
 Prior experience handling timesheet-based billing or is a strong advantage.
</div>

Customer Success Executive

<div>The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees&rsquo; operational queries.
Purpose of the Role
To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
Key Responsibilities
Timesheet &amp; Billing Support<ul><li>Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client&rsquo;s side.</li><li>Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy</li><li>Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client&rsquo;s GM approval by liaising with account management.</li><li>Work on automating the process with the help of Technology department</li></ul>
Payroll Coordination<ul><li>Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)</li><li>Ensure synchronization between approved hours and HR payroll processing deadlines</li></ul>
Client System Support<ul><li>Act as the support contact for client&rsquo;s internal tools (Availo, Gates, etc.).</li><li>Facilitate onboarding of new employees into client systems.</li><li>Coordinate with Client&rsquo;s IT Helpdesk for tool-related technical issues</li></ul>
Client Ad-hoc Requests<ul><li>Support client campaigns (e.g., golden image migration, tool migrations, compliance checks).</li><li>Track completion of campaign tasks by relevant employees.</li><li>Escalate non-compliance or delays to Customer Success Manager.</li></ul>
Employee Support (Operational)<ul><li>Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage.</li><li>Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments.</li><li>Maintain employee communication logs for traceability.</li></ul>
Reporting &amp; Documentation<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence</li></ul>
Data &amp; Documentation management<ul><li>Ensure proper data repository management and document preparation for all processes.</li><li>Maintain organized folders for timesheets, approvals, and communications per client and month.</li><li>Ensure all records are retrievable for audits and client reviews.</li></ul>
Continuous Improvement<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence.</li><li>Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence</li></ul>
Required Skills &amp; Competencies<ul><li>Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency.</li><li>Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision.</li></ul>
Qualifications &amp; Experience
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
Prior experience handling timesheet-based billing or is a strong advantage.</div>

Rgheeb

Rgheeb is seeking a highly motivated and results-oriented Sales Executive to join our dedicated sales team. In this role, you will be responsible for acquiring new clients, managing customer relationships, and driving sales success for our range of products and services. You will work closely with potential and existing customers to understand their needs and provide tailored solutions that align with their goals. The ideal candidate will have excellent communication skills, a strong sales background, and a passion for achieving results. Join Rgheeb and be part of a collaborative environment where your contributions will make a significant impact!
 
Responsibilities: 
<ul>
<li>Prospect and identify potential clients through various outreach methods including cold calling, networking, and social media.</li>
<li>Conduct sales presentations and product demonstrations to effectively communicate value propositions.</li>
<li>Develop and maintain strong relationships with clients to foster trust and encourage repeat business.</li>
<li>Negotiate pricing and terms with clients to close sales and meet revenue goals.</li>
<li>Monitor market trends and competitor activities to identify new sales opportunities.</li>
<li>Collaborate with the marketing team to align sales strategies with marketing initiatives.</li>
<li>Track sales metrics and maintain accurate records in the CRM system.</li>
<li>Provide feedback to management on customer needs and market conditions.</li>
</ul>
Requirements: 
<ul>
<li>Proven experience as a Sales Executive or in a similar sales role.</li>
<li>Strong understanding of sales principles and customer relationship management.</li>
<li>Excellent communication, persuasion, and negotiation skills.</li>
<li>Results-driven with a demonstrated ability to meet or exceed sales targets.</li>
<li>Ability to work both independently and as part of a team.</li>
<li>Familiarity with CRM software and MS Office Suite.</li>
<li>Bachelor's degree in Business, Marketing, or a related field is preferred.</li>
</ul>
Benefits: 
<ul>
<li>Earn commission on closed deals in addition to base salary.</li>
</ul>

Sales Executive

Unifonic

<div>
 
 Job Description
 
 
 
 Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
 
 
 We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
 
 
 
 Meet the team!
 
 
 
 The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.
 
 
 As a Senior Account Executive at Unifonic, you lead the charge in securing new enterprise clients, expanding into strategic verticals, and strengthening Unifonic&rsquo;s presence in the market. You will oversee large-scale, complex opportunities, build strategic partnerships, and drive Unifonic&rsquo;s brand reputation through proactive leadership and innovation. The ideal candidate is a strong hunter with proven success in enterprise business development, capable of navigating long sales cycles, building executive relationships, and delivering high-impact solutions.
 
 
 
 Help Us Shape The Future Of Communications By
 
 
 
 <ul>
 <li>
 Building and executing strategic business development plans focused solely on new customer acquisition and market expansion.
 </li>
 <li>
 Identifying, qualifying, and developing new enterprise opportunities through structured prospecting, networking, and market intelligence.
 </li>
 <li>
 Leading engagements with large and complex organizations, driving opportunity evaluation, prioritization, and structured pursuit strategies.
 </li>
 <li>
 Cultivating and expanding relationships by introducing innovative solutions that align with client needs and market trends.
 </li>
 <li>
 Providing leadership in forecasting new business opportunities, setting proactive pipeline strategies, and ensuring disciplined pipeline management.
 </li>
 <li>
 Formulating and presenting comprehensive financial and technical proposals that align with customer requirements and Unifonic&rsquo;s value proposition.
 </li>
 <li>
 Developing standardized budget and pricing models to accurately estimate project costs and profit margins.
 </li>
 <li>
 Tracking, reviewing, and reporting on the status of all proposals and ensuring high-quality submissions in collaboration with internal teams.
 </li>
 <li>
 Presenting Unifonic&rsquo;s experiences, capabilities, and success stories to build client confidence and position Unifonic as a trusted strategic partner.
 </li>
 <li>
 Studying the competition to craft differentiated value propositions and building strategic partnerships that expand Unifonic&rsquo;s reach across new industries.
 </li>
 <li>
 Collaborating cross-functionally with Solutions Engineering, Product, Marketing, and Legal teams to drive opportunity closure.
 </li>
 <li>
 Representing Unifonic at industry events, exhibitions, and forums to strengthen market presence and generate new business leads.
 </li>
 <li>
 Accepting ownership for accomplishing new projects, exploring new opportunities, and contributing to Unifonic&rsquo;s organizational growth and brand reputation.
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 7+ years of hands-on experience in Business-to-Business (B2B) enterprise sales or business development, with a strong focus on new customer acquisition.
 </li>
 <li>
 Proven track record of consistently winning new large-scale enterprise accounts, preferably within SaaS, CPaaS, or AI-driven technology sectors.
 </li>
 <li>
 Experience in navigating complex organizations, structuring multi-stakeholder engagements, and prioritizing high-value opportunities.
 </li>
 <li>
 Strong expertise in financial modeling, proposal development, and deal structuring for complex enterprise sales.
 </li>
 <li>
 Established network within strategic industries such as BFSI, Government, Retail, or E-commerce is a strong advantage.
 </li>
 <li>
 Bachelor's degree in business administration, Marketing, Information Technology, or a related field; MBA is a plus.
 </li>
 <li>
 Strong commercial acumen with strategic thinking, negotiation, and executive relationship management skills.
 </li>
 <li>
 Proficiency in CRM platforms (e.g., HubSpot, Salesforce) and strong operational discipline in opportunity tracking and forecasting.
 </li>
 <li>
 Ability to work independently in a fast-paced environment, taking ownership and delivering results.
 </li>
 <li>
 Fluent in English; Arabic language skills are highly preferred.
 
 
 </li>
 </ul>
 
 As a Unifone, you will receive a range of benefits:
 
 
 
 <ul>
 <li>
 Competitive salary and bonus
 </li>
 <li>
 Unifonic share scheme (we are all owners!)
 </li>
 <li>
 30 holiday days after your first anniversary
 </li>
 <li>
 Your Birthday off!
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 Spend up to 25 days per year working from anywhere in the world!
 </li>
 <li>
 Paid leave for new parents
 </li>
 <li>
 LinkedIn learning license.
 </li>
 </ul>
</div>

Senior Account Executive

Qiddiya | القدية

<div>
 Qiddiya Investment Company is at the forefront of the development of an extraordinary entertainment, sports, and arts destination in Saudi Arabia. We are seeking an experienced and visionary Executive Director - Commercial to spearhead our commercial strategy and operations.
 
 
 In this senior leadership role, you will be responsible for overseeing all commercial functions within the organization, ensuring that our commercial strategies align with Qiddiya's mission and long-term business objectives. You will collaborate closely with various stakeholders to identify new business opportunities, enhance customer engagement, and optimize overall revenue generation.
 
 
 As an Executive Director - Commercial, your leadership will be critical in managing strategic partnerships, promoting our offerings, and driving innovation in commercial practices. Your deep industry knowledge and strategic vision will help position Qiddiya as a market leader in the entertainment and leisure sectors.
 
 
 This is a unique opportunity to play a vital role in shaping the future of one of the most exciting developments in the region. If you are a results-oriented leader with a passion for commercial excellence, we invite you to apply.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute commercial strategies to drive growth and profitability across all segments of the business
 </li>
 <li>
 Lead and manage commercial teams, ensuring alignment with overall business goals and fostering a culture of high performance
 </li>
 <li>
 Establish and nurture strategic partnerships to maximize business opportunities and enhance the overall brand presence
 </li>
 <li>
 Analyze market trends and competitive landscape to inform strategic decision-making and positioning
 </li>
 <li>
 Oversee financial performance, budgeting, and forecasting of commercial activities
 </li>
 <li>
 Collaborate with other departments to ensure cohesive execution of marketing, sales, and customer engagement strategies
 </li>
 <li>
 Present insights, updates, and recommendations to the executive team to inform business strategy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A minimum of 20+ years of experience in commercial management, with a strong focus in the entertainment, leisure, or real estate sectors
 </li>
 <li>
 Demonstrable success in developing and implementing effective commercial strategies
 </li>
 <li>
 Strong leadership and team-building skills with experience in managing diverse teams
 </li>
 <li>
 Exceptional negotiation and relationship management abilities
 </li>
 <li>
 Deep understanding of market dynamics and customer preferences in the entertainment industry
 </li>
 <li>
 Analytical mindset with the capability to interpret financial and market data
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred)
 </li>
 </ul>
</div>

Executive Director- Commercial

HERE Technologies

<div>
 
 
 The Team
 
 
 
 We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Technical Customer Succes Manager
 
 , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 
 
 
 
 
 The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
 </li>
 <li>
 Drive complex, strategic and large-scale customer programs (large Automotive OEM)
 </li>
 <li>
 Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
 </li>
 <li>
 Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
 </li>
 <li>
 Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
 </li>
 <li>
 Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
 </li>
 <li>
 Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
 </li>
 <li>
 Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
 </li>
 <li>
 Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
 </li>
 <li>
 Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
 </li>
 </ul>
 
 
 
 
 
 Who are you?
 
 
 
 This role is open to
 
 Saudi nationals only
 
 , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 
 
 
 
 
 This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 
 <ul>
 <li>
 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
 </li>
 <li>
 Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
 </li>
 <li>
 A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
 </li>
 <li>
 Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
 </li>
 <li>
 Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
 </li>
 <li>
 Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
 </li>
 <li>
 Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
 </li>
 <li>
 Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
 </li>
 </ul>
 
 
 
 
 As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 
 
 
 
 
 
 Who are we?
 
 
 
 HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 
 
 At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 
</div>

Technical Customer Success Manager

<div>The Senior Sales KAM will lead strategic enterprise and government relationships, driving InnovationTeam&rsquo;s business growth in the region. The ideal candidate will have a strong background in cloud and software solution sales Enterprise level , with a proven ability to secure large-scale contracts and lead a full 360&deg; sales strategy.
Requirements
Lead sales strategy for enterprise and government accounts.
Drive revenue by acquiring new clients and expanding existing relationships.
Identify and close complex opportunities across Software ,cloud, AI, and digital transformation projects.
Develop account plans, pipeline forecasts, and strategic partnership initiatives.
Mentor and guide junior sales team members.
Represent InnovationTeam in key customer and partner meetings.
Maintain alignment with business objectives and ensure customer satisfaction<h3 class="jobSectionHeader">
Qualifications:</h3><ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Business, IT, or a related field.
</li><li>6+ years of experience in enterprise technology or government sales.
</li><li>Demonstrated success in achieving or exceeding revenue targets.
</li><li>Deep understanding of cloud, LLM/AI, In house and managed service business models.
</li><li>Strong relationship-building and decision-making skills at executive level.
</li><li>Fluent in Arabic and English.
</li><li>Saudi nationals only.</li></ul></div>

Senior Sales KAM (Large Scale Enterprise Software Solutions)

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1190 customer success executive jobs IN Riyadh

Customer Success Executive

Customer Success Executive

Sales Executive

Senior Account Executive

Executive Director- Commercial

Technical Customer Success Manager

Senior Sales KAM (Large Scale Enterprise Software Solutions)