customer chat support associate – amazon crm

customer engagement specialists - call center (csr)

customer support representative Jobs in Medical Billing Jobs In Medical Billing Jobs In Rawalpindi

customer support representative

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client success associate

customer chat support associate – amazon crm Jobs in Medical Billing Jobs In Medical Billing Jobs In Rawalpindi

customer engagement specialists - call center (csr) Jobs in Medical Billing Jobs In Medical Billing Jobs In Rawalpindi

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customer relationship associate

customer success management trainee

Trillium Information Security Systems

<ul><li>Support the Customer Success and SMB Sales team in managing client accounts and onboarding activities.</li><li>Assist in handling customer queries, follow-ups, and basic support coordination with technical teams.</li><li>Help track customer engagement, renewals, and upsell opportunities.</li><li>Maintain CRM records (leads, opportunities, customer interactions, and follow-ups).</li><li>Assist in preparing sales proposals, quotations, and client presentations.</li><li>Conduct market and customer research for SMB segments.</li><li>Support lead generation activities (email campaigns, LinkedIn outreach, inbound queries).</li><li>Participate in client meetings and prepare meeting notes and action items.</li><li>Monitor customer satisfaction metrics and feedback.</li><li>Prepare weekly and monthly reports on sales pipeline and customer success activities.</li></ul><ul><li>Requirements</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field (fresh graduates encouraged).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Basic understanding of sales cycles, customer lifecycle, and CRM concepts.</li><li>Familiarity with tools like HubSpot, Salesforce, or Zoho CRM is a plus.</li><li>Analytical mindset with good reporting and documentation skills.</li><li>Customer-centric attitude and eagerness to learn sales and account management.</li></ul>Job Type: Full-timePay: Rs24,999.00 - Rs25,000.00 per monthWork Location: In person

Customer Success Management Trainee

Value Engineering

Job Description:Company: Value Engineering Location: Bahria Phase 4, Rawalpindi Employment Type: Full-time (Fresh &amp; Experienced Candidates)Job OverviewValue Engineering is seeking a motivated and detail-oriented Trainee Planning &amp; Estimation Engineer to join our team. This position is well-suited for fresh Civil Engineering graduates who are eager to gain practical, hands-on experience in project planning, scheduling, cost estimation, and technical documentation within a professional engineering environment.Key Responsibilities<ul><li>Assist in developing project plans, schedules, and timelines using planning tools.</li><li>Support the preparation of cost estimates, BOQs, and quantity take-offs.</li><li>Monitor project progress and update schedules as required.</li><li>Assist with material, labor, and cost analysis for current and upcoming projects.</li><li>Maintain and organize planning and estimation documents.</li><li>Coordinate with project, site, and procurement teams to collect required data.</li><li>Support senior engineers in tendering, budgeting, and reporting activities.</li><li>Learn and apply industry standards, best practices, and company procedures.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Civil Engineering (fresh graduates are encouraged to apply).</li><li>Basic understanding of construction planning and estimation concepts.</li><li>Proficiency in MS Excel (mandatory); familiarity with MS Project or Primavera is an advantage.</li><li>Strong analytical and numerical skills.</li><li>Willingness to learn and adapt in a fast-paced work environment.</li></ul>Skills &amp; Competencies<ul><li>High attention to detail and accuracy</li><li>Effective communication and coordination skills</li><li>Strong time management and organizational abilities</li><li>Team-oriented mindset</li><li>Problem-solving attitude</li></ul>What We Offer<ul><li>Structured on-the-job training and mentorship</li><li>Exposure to real-world projects and professional engineering practices</li><li>Career growth opportunities within Value Engineering</li><li>A supportive, learning-focused work environment</li></ul>Work Location: In person Job Type: Full-timeJob Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

Trainee Planning Engineer

Veclar Technologies

Customer Success ExecutiveCompany: Veclar Technologies (Pvt.) Ltd. Location: Rawalpindi (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Working Days: Monday to Friday Compensation:<ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: Up to PKR 150,000 (based on experience)</li><li>Additional performance-based commission (paid in USD)</li></ul>About Veclar TechnologiesVeclar Technologies (Pvt.) Ltd. is a rapidly growing provider of SaaS and CRM solutions, serving clients across the United States and Canada. We take pride in our professional, collaborative work culture, timely compensation, and clear pathways for career advancement based on performance.Role OverviewWe are seeking a Customer Success Executive to strengthen relationships with our U.S.-based clients, ensure smooth onboarding, and support sales operations. This role is ideal for an individual with excellent communication skills, a passion for customer satisfaction, and the drive to excel in a fast-paced environment.Key Responsibilities<ul><li>Build and maintain strong, long-term relationships with U.S. clients.</li><li>Conduct outreach through phone, email, and CRM tools to engage potential customers.</li><li>Schedule and lead meetings with key decision-makers.</li><li>Manage onboarding processes and promptly resolve client queries.</li><li>Maintain accurate records and communication logs within the CRM system.</li><li>Collaborate with internal teams to improve client experience, satisfaction, and retention.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (graduates preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relations.</li><li>Excellent English communication skills (both written and verbal).</li><li>Strong interpersonal, organizational, and time management skills.</li><li>Ability to manage multiple client accounts and prioritize effectively.</li><li>Proficiency with CRM platforms and B2B communication.</li></ul>Preferred Qualifications<ul><li>Experience in SaaS or CRM-based environments.</li><li>Prior experience with U.S. or Canadian clients.</li><li>Professional email and phone communication etiquette.</li><li>Self-motivated, target-driven, and adaptable to dynamic work environments.</li></ul>What We Offer<ul><li>Performance-based commission in USD.</li><li>Clear career progression within Client Success and SaaS Sales.</li><li>A supportive, professional, and growth-oriented workplace.</li><li>Exposure to international clients and leading CRM tools.</li></ul>How to ApplyContact: (+92) 332 5755577 HR Department &ndash; Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Success Executive

Focus

Job description: We are looking for experienced and dynamic Customer Service Representative to join our team. As a CSR, you will play a key role in representing our brand, understanding customer needs, and providing top-notch support. Your responsibilities will include answering inquiries, processing orders, and ensuring customer satisfaction by delivering exceptional service.Who We're Looking For:✅ UK-Based Experience: Prior experience working with UK-based firms is highly preferred.✅ Relevant Industry Background: Experience in the Homeware industry or a similar business is a strong advantage.✅ Outstanding Communication Skills: Excellent verbal and written communication abilities are essential.✅ Customer-Oriented Mindset: A proactive approach to problem-solving and ensuring customer satisfaction.✅ Adaptability &amp; Flexibility: Ability to thrive in a dynamic and fast-paced work environment.✅ Team Player: A collaborative attitude with a willingness to contribute to the team's success.✅ Tech-Savvy: Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/G sheets.Key Responsibilities:<ul><li>Handle customer inquiries, resolve concerns, and provide product/service information.</li><li>Maintain a high level of customer satisfaction and retention.</li><li>Accurately update customer records and documentation.</li><li>Work closely with the team to improve service quality and efficiency.</li><li>Stay updated on product knowledge and industry trends.</li></ul>At Focus IT Services Pvt Ltd, we offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.<ul><li>Shift Timings: 12:45pm to 09:45pm or 01:45pm to 10:45pm [Monday to Saturday]</li><li>Location: Bahria Town Phase 4, Rawalpindi</li><li>Job Type: Full-time</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Service Representative

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
 
 
 
 
 
 
 PTCL Group Vision &amp; Values
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 In this role, you&rsquo;ll be responsible for overseeing the verification of customer information and assessing the feasibility of installation for new sales orders. The role ensures compliance with KYC regulations and internal policies while also evaluating the technical and logistical feasibility of fulfilling sales orders. This position plays a crucial role in mitigating risk and ensuring that all orders are valid, accurate, and viable for execution.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Conduct thorough verification of customer identity and details in line with KYC regulatory requirements and company policies. o Review and validate documents such as identification, business licenses, and other necessary information for customer onboarding. o Ensure that all sales orders comply with KYC norms and flag any discrepancies or concerns for further review. o Maintain accurate records of customer documentation for audit purposes.
 </li>
 <li>
 Evaluate the feasibility of each sales order by assessing the technical, geographical, and logistical factors that impact the installation. o Collaborate with the technical, operations, and network teams to determine whether the infrastructure supports the service or product being sold. o Communicate the feasibility results to the sales team, advising them on possible challenges or delays in execution. o Provide feedback on alternative solutions in cases where the original order is not feasible.
 </li>
 <li>
 Work closely with sales representatives to gather all necessary customer information and documentation to initiate the KYC process. o Liaise with the operations and technical teams to ensure that feasibility assessments are aligned with company capabilities and customer expectations. o Provide timely feedback to sales teams regarding the status of KYC checks and feasibility assessments, ensuring smooth communication throughout the sales cycle.
 </li>
 <li>
 Identify and mitigate risks associated with customer onboarding by ensuring all KYC requirements are met and that orders are feasible for execution. o Stay updated on KYC regulations and industry standards and implement any necessary changes in processes or documentation requirements. o Ensure compliance with internal policies, legal requirements, and industry standards throughout the KYC and feasibility processes.
 </li>
 <li>
 Continuously monitor and improve the KYC and feasibility processes to reduce turnaround times and enhance efficiency. o Implement automation or software solutions where possible to streamline data verification and feasibility checks. o Maintain detailed reports on the KYC and feasibility processes, providing insights to senior management on areas for improvement. o Prepare weekly and monthly reports on KYC compliance and feasibility outcomes for internal reviews.
 </li>
 <li>
 Communicate directly with customers, when necessary, to resolve KYC-related issues or to request additional documentation. o Inform customers of any delays or concerns related to the feasibility of their orders, providing clear explanations and potential alternatives. o Act as the point of contact for any escalations related to KYC documentation or feasibility concerns.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 &bull;
 
 Bachelor&rsquo;s degree in Business, Compliance, Operations, or a related field
 
 
 
 &bull;
 
 Experience in KYC, compliance, or sales operations, with a strong background in feasibility assessments or telecom industry-related processes
 
 
 
 
 
 
 Technical Competency:
 
 
 <ul>
 <li>
 MS Office
 </li>
 <li>
 CRM
 </li>
 <li>
 Maximo
 </li>
 <li>
 COPS Portal
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
</div>

Executive KYC & Feasibility

CSG Architecture

Location: On-site (Full-time) &mdash; CSG Info Tech Office, Phase 7, Bahria Town, IslamabadReporting To: Project DirectorSalary Package: PKR 300,000 to PKR 500,000 per month.Role Purpose:We need a hands-on Senior Technical Project Manager who can lead end-to-end delivery of our enterprise transformation program, including:<ul><li>Microsoft Dynamics 365 Business Central (BC) customization + new modules,</li><li>Primavera (P6) integration with Business Central integration via APIs, and</li><li>A complete AI Agents program:</li></ul>&middot; Module AI Agents (one per BC module) trained on best practices + international standards and embedded to guide users step-by-step.&middot; A Master AI Agent with three capabilities:a) Horizon scanning + strategic planning (research &rarr; reports &rarr; long-term strategy)b) Market research + market plan generation (niche, customer base, buying power, competition, GTM plan)c) AI Voice Sales Agent (high-volume outbound calling capability) designed and governed with legal/ethical controls.This role owns both delivery leadership and technical governance (architecture reviews, CI/CD, integration quality, AI safety/compliance, and operational readiness).Key Responsibilities:1) Program &amp; Project Delivery Leadership (ERP + Integration + AI)<ul><li>Own the Project Execution Plan (PEP): scope baseline, schedule, resource/capacity plan, quality plan, risk plan, and communications plan.</li><li>Run the full delivery cadence: sprint planning, daily stand-ups, sprint reviews, retrospectives, and milestone gate meetings.</li><li>Manage and report scope/schedule/effort, RAID, dependencies, and change control to ensure predictable delivery.</li><li>Establish governance for multi-stream delivery (BC modules, Primavera integration, AI agents) including release train planning and cutover strategy.</li><li>Coordinate stakeholders (Project Director, Technical Supervisor/Lead, developers, QA, business users, external vendors).</li></ul>2) Azure DevOps Platform Ownership (End-to-End)<ul><li>Configure and administer Azure DevOps Projects:</li><li>Azure Boards: Epics/Features/Stories/Tasks/Bugs hierarchy, workflows, fields, dashboards, delivery plans, queries, and reporting.</li><li>Azure Repos: branching strategy, PR policies, code review rules, repo governance.</li><li>Azure Pipelines: CI/CD pipelines, release workflows, environment approvals, secrets management, rollback strategy.</li><li>Other Tools: Such as MS Fabric and Testing Tools etc.</li><li>Enforce &ldquo;ways of working&rdquo; discipline:</li><li>No work without work items</li><li>Estimation rules and sprint planning discipline</li><li>Daily updates of remaining work</li><li>Strong Definition of Done (DoD) and acceptance criteria at story/feature level</li></ul>3) Primavera integration with Business Central Integration (API Program Leadership)<ul><li>Lead and supervise the full integration lifecycle:</li><li>Requirements, integration architecture, mapping, API design, error handling, performance targets, security design, and documentation.</li></ul><ul><li>Ensure robust integration patterns:</li><li>Authentication/authorization (e.g., OAuth2/Azure AD), role-based access, audit logs</li><li>Retry logic, idempotency, reconciliation, monitoring/alerts</li><li>Manage integration testing: SIT/UAT, data validation, edge cases, cutover/go-live readiness.</li><li>Coordinate any middleware approach (e.g., Azure Functions/Logic Apps/Service Bus/API Management) as needed for reliable orchestration.</li></ul>4) AI Agents Program Leadership (Module Agents + Master Agent)A) Module AI Agents (one per module)<ul><li>Define a repeatable blueprint for module agents:</li><li>Knowledge scope (policies, SOPs, best practices, international standards)</li><li>User guidance flows (how-to, validations, coaching, checklists)</li><li>Access control by role (who can ask/see what)</li><li>Supervise technical approach (RAG, knowledge base governance, content updates, agent evaluations).</li><li>Ensure each module agent delivers:</li><li>Accurate operational guidance aligned to approved SOPs</li><li>Traceable sources/knowledge references (internal docs)</li><li>Feedback loop for continuous improvement</li></ul>B) Master AI Agent (3-level capability)<ul><li>Horizon scanning for long-term strategy</li><li>Build research workflows and reporting templates</li><li>Produce structured outputs: trends, risks, opportunities, scenarios, strategic initiatives and roadmap</li></ul><ul><li>Market research for market plan</li><li>Research niche, segmentation, customer base, pricing, competitor landscape, channels, GTM plan</li><li>Convert findings into a clear marketing plan (positioning, funnel, budget logic, KPIs)</li><li>AI voice sales agent</li><li>Lead design and governance for outbound calling capability at scale</li><li>Implement controls: consent, DNC compliance, call recording policy, escalation to human, QA sampling, and script/version control</li><li>Define KPIs: connect rate, qualification rate, conversion rate, compliance rate, and customer satisfaction</li></ul>5) Quality, Security, and Engineering Governance<ul><li>Partner with the Technical Supervisor/Lead to enforce:</li><li>PR discipline, code quality gates, branching policy, peer reviews</li><li>Automated testing where feasible; structured manual testing where needed</li><li>Defect lifecycle management, regression control, release readiness</li><li>Track engineering metrics: defect trends, rework ratio, lead/cycle time, deployment success rate, change failure rate.</li><li>Ensure security and compliance basics across ERP + integrations + AI:</li><li>Secrets management, least-privilege access, audit logs, data protection, and environment controls.</li></ul>6) Collaboration &amp; Documentation Governance (Teams + SharePoint/OneDrive)<ul><li>Configure Azure DevOps with Teams integration (alerts for work items/PRs/ builds/releases) and Time Doctor etc.</li><li>Build a structured SharePoint/Teams documentation system for:</li><li>PEP, BRDs/FRDs, designs, test artifacts, change requests, training, cutover/go-live checklists.</li><li>Implement SharePoint/OneDrive approvals for governance gates (requirements/design/UAT/go-live).</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science / Software Engineering (or equivalent experience).</li><li>8+ years in software delivery, including 3+ years as Technical PM / Scrum Master / Delivery Lead / TPM.</li><li>Proven delivery experience of enterprise applications (ERP/CRM/large-scale business systems).</li><li>Strong hands-on experience with Azure DevOps (Boards, Repos, Pipelines).</li><li>Strong understanding of Agile/Scrum + Hybrid governance (waterfall gates + sprint execution).</li><li>Excellent communication, reporting, stakeholder management, and team leadership skills.</li></ul>Must-Have Technical Skills<ul><li>.NET / C# understanding (able to review code and unblock engineers).</li><li>Azure fundamentals: App Services/Functions, Key Vault, Storage, Azure SQL (working knowledge).</li><li>API integrations: REST, authentication, webhooks, error handling, logging/monitoring.</li><li>SQL: query ability + performance basics.</li><li>Git branching strategies + PR best practices + CI/CD concepts.</li></ul>Preferred / High-Value Experience<ul><li>Dynamics 365 Business Central: AL language, extensions, BC APIs, permissions, environments.</li><li>Primavera P6 integration: experience with P6 APIs (EPPM/REST) and schedule/cost/resource data mapping.</li><li>Azure Integration Services: API Management, Service Bus, Logic Apps, Functions (or equivalent).</li><li>Power BI for executive dashboards and delivery reporting.</li><li>Test management: SIT/UAT planning, release readiness, production cutovers.</li></ul>AI / Agent Expertise (Preferred)<ul><li>Experience managing delivery of AI assistants/agents in enterprise settings:</li><li>Knowledge base governance, evaluation/testing, prompt/version control, role-based access.</li><li>Familiarity with agent orchestration patterns (multi-agent workflows, tool/function calling).</li><li>Understanding of RAG architecture (Azure OpenAI + Azure AI Search or equivalent) and secure integration into ERP modules.</li></ul>Key Deliverables / Success Measures (KPIs)<ul><li>PEP established and maintained; cadence running consistently.</li><li>Reliable forecasting and visibility via Azure DevOps dashboards and reports.</li><li>Stable CI/CD pipelines with controlled releases and reduced deployment risk.</li><li>Successful Primavera &harr; BC integration: accurate data flow, monitoring, auditability, and low defect rate.</li><li>Deployment of module AI agents with measurable improvement in user adoption, process compliance, and reduced support load.</li><li>Master AI agent producing usable strategy/market outputs on a repeatable schedule.</li><li>AI voice agent delivered with compliance controls, QA process, and conversion KPIs.</li></ul>Working Model<ul><li>Full-time, on-site (Islamabad office) with direct coordination across developers, QA, business users, and leadership.</li></ul>May coordinate/work with external vendors/consultants/developers as required, but remains accountable for delivery outcomes.Job Type: Full-timePay: Rs300,000.00 - Rs500,000.00 per monthWork Location: In person

Senior Technical Project Manager (Software Engineering Background)

Translation Empire PK

<div>
 <ul>
 <li>
 Develop and implement digital marketing strategies to drive engagement and product awareness
 </li>
 <li>
 Manage social media accounts across platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.)
 </li>
 <li>
 Plan and execute social media campaigns, including content creation, scheduling, and posting
 </li>
 <li>
 Monitor and analyze performance metrics, optimizing strategies based on data insights
 </li>
 <li>
 Stay up-to-date with industry trends and new social media tools
 </li>
 <li>
 Engage with online communities, respond to comments, and build relationships with followers
 </li>
 <li>
 Analysis towards Brand Growth, Market Positioning and a Creative Eye of the Brand
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proficiency in social media management tools
 </li>
 <li>
 Familiarity with SEO, SEM, and analytics tools
 </li>
 <li>
 Strong understanding of social media KPIs and how to measure campaign success
 </li>
 <li>
 Excellent communication and copywriting skills
 </li>
 <li>
 Ability to manage multiple projects and meet deadlines
 </li>
 <li>
 A strong portfolio showcasing your digital marketing and social media campaigns
 </li>
 <li>
 Creative, detail-oriented, and proactive mindset
 
 
 </li>
 </ul>
 Proven experience in digital marketing and social media management (3+ years).
 
 
 
 Shift Time:
 
 
 
 
 10am-7pm
 
 
 
 
 Location:
 
 
 
 DHA 1, Sector F, Rawalpindi
 
 
 
 Salary:
 
 
 
 Market Competitive
</div>

Social Media Manager

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