sales manager Jobs in Abu Dhabi United Arab Emirates

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customer care executive Jobs in Abu Dhabi United Arab Emirates

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customer success manager

Greenfield Marine Technologies

Job Title: Customer Success Manager Location: Abu Dhabi, UAE Company: Greenfield Marine Technologies Experience: 5&ndash;7 years Employment Type: Full-timeAbout Greenfield Marine TechnologiesGreenfield Marine Technologies is a fast-growing Abu Dhabi&ndash;based startup focused on delivering innovative solutions for the marine and maritime sectors. We combine technology, sustainability, and operational excellence to support our clients in achieving safer, cleaner, and more efficient marine operations.We are looking for a versatile and proactive Customer Success Manager who can drive customer satisfaction while managing key administrative operations that support the business.Role OverviewThis role combines Customer Success responsibilities with Administrative &amp; Operational support, ideal for a well-organized professional who enjoys building strong relationships, improving processes, and wearing multiple hats in a dynamic startup environment.The ideal candidate will ensure our customers are successful with our solutions while also managing day-to-day internal tasks, documentation, coordination, and operational workflows.Key ResponsibilitiesCustomer Success Responsibilities (Primary)<ul><li>Serve as the main point of contact for customers post-sale, ensuring seamless onboarding, training, and adoption of solutions.</li><li>Build strong client relationships through proactive communication and support.</li><li>Understand customer needs and collaborate with internal teams to deliver tailored solutions.</li><li>Track customer usage, satisfaction, and performance metrics; prepare reports and insights for leadership.</li><li>Manage customer renewals, upsells, and account growth opportunities.</li><li>Handle customer escalations and work cross-functionally to resolve issues quickly.</li><li>Develop customer documentation, FAQs, and best-practice guidelines.</li><li>Conduct periodic business reviews with customers to ensure continuous value delivery.</li></ul>Administrative &amp; Operational Responsibilities (Secondary but Essential)<ul><li>Oversee general administrative duties, including office coordination, scheduling, and file management.</li><li>Assist in drafting proposals, contracts, quotations, and company communications.</li><li>Support HR processes including recruitment coordination, onboarding, documentation, and leave records.</li><li>Assist in financial admin tasks (invoice follow-up, basic bookkeeping coordination with finance).</li><li>Maintain accurate databases, logs, CRM records, and internal systems.</li><li>Coordinate internal meetings, prepare meeting minutes, and follow up on action items.</li><li>Provide operational support to the CEO and leadership team as required.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in business administration, Management, Marketing, or related field.</li><li>5&ndash;7 years of combined experience in Customer Success, Account Management, or Administrative/Operations roles.</li><li>Experience in tech, marine, or startup environments preferred (not mandatory).</li><li>Strong communication, relationship-building, and problem-solving skills.</li><li>Organized, detail-oriented, and capable of managing multiple tasks simultaneously.</li><li>Proficiency in CRM tools, Microsoft Office/Google Workspace, and basic project management tools.</li><li>Ability to work independently in a fast-paced startup environment.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Strong ownership and accountability</li><li>Excellent organizational and multitasking abilities</li><li>Adaptability and willingness to learn</li><li>Proactive and solution-oriented approach</li><li>Team player with strong interpersonal skills</li></ul>What We Offer<ul><li>Opportunity to grow with a high-potential marine technology startup</li><li>Collaborative and innovative work environment</li><li>Career development and cross-functional exposure</li><li>Competitive salary and benefits</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Success Manager

Etraveli Group

<div>About Tripstack
Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets. 
For more information, visit:
www.tripstack.com
www.etraveligroup.com
Requirements
The Role
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
1. Customer Onboarding &amp; Implementation<ul>
<li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li>
<li>Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li>
</ul>
2. Client Relationship &amp; Service Delivery<ul>
<li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li>
<li>Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li>
<li>Keep a detailed project plan for the onboarding of all new customers</li>
<li>Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li>
<li>Highlight product features to be developed to help shape the B2B product roadmap</li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer 
<li>
</li></ul>
3. Strategic Performance Reviews<ul>
<li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li>
<li>Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li>
<li>Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li>
<li>Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li>
</ul>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
Required:<ul>
<li>
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li>
<li>A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li>
<li>Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li>
<li>Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li>
<li>Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li>
</ul>
Preferred:<ul>
<li>
Experience using Customer Success platforms and CRM software.</li>
<li>A background in technical implementation, onboarding, or client training.</li>
<li>Experience in the flight industry is a significant plus.</li>
</ul>
Benefits
We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
#LI-Hybrid #LI-CM1</div>

Customer Success Manager (Client Services & Onboarding)

Contango

<div>We are incubating a company focused on building AI products and unlocking cross-portfolio value through a centralized data platform and AI-powered solutions that drive efficiency, profitability, and innovation across our operating companies. 
 
Aligned with the UAE&rsquo;s bold vision for AI leadership, we are shaping the future of data-driven governance and building the next generation of AI products with regional and global impact. 
About the Role 
We are seeking a seasoned Customer Experience Manager with 10+ years of relevant experience. 
The Customer Experience Manager ensures that our products are successfully adopted, delivering value and driving satisfaction across OpCos. You orchestrate onboarding, enablement, support, and continuous improvement across the customer lifecycle.
Key Responsibilities<ul>
<li>
Lead onboarding and enablement for new OpCo deployments</li>
<li>Serve as primary CX point of contact for assigned OpCos</li>
<li>Monitor usage, satisfaction, and adoption metrics; identify risks early</li>
<li>Work closely with Solutions and Product to drive improvements and capture insights</li>
<li>Build and maintain customer-facing documentation, training materials, and playbooks.</li>
<li>Partner with Product and AI Eval to translate customer insights into enhancements</li>
<li>Manage escalations and coordinate resolutions with Engineering and Solutions</li>
<li>Contribute to building a scalable CX function as the company grows</li>
</ul>
AI &amp; Automation Expectations 
<ul>
<li>
Use AI tools for insight synthesis, summarization of feedback, and trend analysis</li>
<li>Draft customer content, training, and communication using AI acceleration &mdash; then refine manually</li>
<li>Automate basic CX workflows and dashboards using low-code/AI tools</li>
<li>Basic vibe coding to support simple automations or data manipulations in CX systems</li>
</ul>
Candidate Requirements<ul>
<li>
10+ years in customer success/experience in SaaS or enterprise software</li>
<li>Strong communication and stakeholder management</li>
<li>Analytical mindset with ability to interpret usage data</li>
</ul><ul>
</ul>Disclaimer:
This job posting is not open to recruitment agencies. Any candidate profile submitted by a recruitment agency will be considered as being received directly from an applicant. Contango reserves the right to contact the candidate directly, without incurring any obligations or liabilities for payment of any fees to the recruitment agency.</div>

Customer Experience Manager

TCO Group

<div>Are you driven by technology, customer relationships, and the opportunity to make a real impact? As a Technical Account Manager in the UAE, you will play a key role in combining technical expertise with strategic account management. We are looking for a proactive and analytical professional who thrives at the intersection of innovation, quality, and operational excellence &mdash; and who is ready to help strengthen our position in one of the world&rsquo;s most dynamic markets.<h5 class="jobSectionHeader"> 
Responsibilities and authority</h5>
The Technical Account Manager will report to VP Middle East.
The Technical Account Manager will be responsible for technical support and account management activities in the UAE. This will include all internal and external communications within the UAE while also practicing cost control related to UAE specific operations.<h5 class="jobSectionHeader">
Main tasks</h5>
Tasks will normally consist of, but not be limited to:<ul>
<li>
Efficient account management and good contacts with all Customers.</li>
<li>Attend CWOP and well planning meetings with clients.
</li></ul><ul><li>Perform risk assessments for complex and first-time installations.</li>
<li>Completion Schematic and program input and review for each installation.
</li></ul><ul><li>Customer and end-user product training.</li>
<li>Make suggestions for and undertake product, quality and productivity improvements.</li>
<li>Assistance with technical marketing support.</li>
</ul><ul><li>Responsible for location/Area service quality including investigations and follow ups with the clients.
</li><li>Ensures excellence in service delivery through the promotion and application of training programs, quality programs, job audits, effective maintenance systems and benchmarking.</li>
</ul><ul><li>Obtains client feedback (internal &amp; external) on overall product performance and customer service levels.</li>
</ul><ul><li>The provision of technical and commercial support for Sales &amp; Operations of the Product Line/s.</li>
<li>Develop new business opportunities by introducing existing and new technologies.</li>
<li>Establish key account management relationships and maintain good contacts with all Customers.</li>
<li>Provides a visible QHSE commitment and presence and participate in programs and initiatives.</li>
</ul><h5 class="jobSectionHeader">
Requirements for competences</h5><ul>
<li>Bachelor&rsquo;s degree in mechanical engineering, petroleum engineering or similar with over 7 years relevant experience. Relevant experience and competence can compensate for a lack of qualifications.</li>
<li>Experience with customer and vendor management, related to offshore activities or other industries with strict requirements for quality.</li>
<li>Systematic, independent and analytical.</li>
<li>Initiative, the ability to see things through and to work with others.</li>
<li>Good verbal and written formulation in English.</li></ul></div>

Technical Account Manager

Terracotta medical services

Client Relationship &amp; Account Management<ul><li>Manage day-to-day interactions with key clients to maintain strong and long-lasting relationships.</li><li>Serve as the primary point of contact for key accounts, ensuring timely communication and efficient service delivery.</li><li>Understand client needs, business goals, and challenges to provide tailored solutions.</li><li>Build trust with clients by proactively addressing concerns and ensuring client satisfaction.</li><li>Maintain accurate records and documentation for all client requests.</li><li>Uphold high service standards through effective communication, strong organizational skills, and proactive follow-up.</li></ul>Qualifications and Skills<ul><li>Any Graduate with relevant work experience are preferred.</li><li>0&ndash;1 year of experience in corporate services, administration, or any client-facing role.</li><li>Basic knowledge of Microsoft Office (Word, Excel, Outlook).</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and deliver results under minimal supervision.</li></ul>Job Type: Full-timePay: From AED4,500.00 per monthApplication Question(s):<ul><li>What is your salary expectation?</li><li>We are looking for immediate joiners . What is your notice period?</li></ul>Experience:<ul><li>Client Handling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>

Corporate Service Executive

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 The Store Manager oversees all aspects of the store's operations with a focus on sales growth and profitability. The role involves ensuring exceptional customer service, maintaining merchandising standards, and fostering a skilled and motivated team. Success in this position requires strategic planning and execution to meet financial targets and enhance the overall customer experience.
 
 
 
 What You Will Do:
 
 
 
 People Development / HR
 
 
 <ul>
 <li>
 Recruit, hire, develop, and retain high-quality management and associates for the store.
 </li>
 <li>
 Lead by example and provide training, development, and ongoing feedback on product knowledge and selling skills.
 </li>
 <li>
 Conduct weekly staff meetings and daily briefings to recap performance and communicate new goals and procedures.
 
 
 </li>
 </ul>
 Customer Experience / Sales
 
 
 <ul>
 <li>
 Prioritize excellent customer service by executing the Customer Experience through regular assessment and coaching.
 </li>
 <li>
 Maintain visibility on the selling floor to answer questions and support selling functions.
 </li>
 <li>
 Implement visual merchandising standards, directives, and promotions, ensuring cleanliness and organization.
 
 
 </li>
 </ul>
 Drive Sales &amp; Profitability
 
 
 <ul>
 <li>
 Meet or exceed profitability expectations for sales, payroll, shrink, and conversion.
 </li>
 <li>
 Create and execute strategies to maximize sales while controlling expenses.
 
 
 </li>
 </ul>
 Operational Effectiveness
 
 
 <ul>
 <li>
 Control company assets by meeting loss prevention measures including inventory management.
 </li>
 <li>
 Execute and comply with all company policies and store procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent customer service orientation.
 </li>
 <li>
 Ability to implement and maintain visual merchandising standards.
 </li>
 <li>
 Strategic thinking and financial acumen.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High school education or equivalent preferred.
 </li>
 <li>
 Minimum two years of experience as an Assistant Store Manager with a proven track record in driving sales and profit.
 </li>
 <li>
 Proficiency in business English and report analysis skills.
 </li>
 <li>
 Good computer skills with experience in Outlook, Excel, and SAP.
 </li>
 </ul>
</div>

Store Manager | Retail | Abu Dhabi

IZIL Beauty

Job SummaryThe Sales Advisor plays a key role in supporting the Store Manager and Senior Sales Advisor in creating anexceptional shopping experience for customers. This position is responsible for maintaining high-qualitystandards aligned with IZIL Cosmetics Trading LLC, ensuring outstanding customer service, and contributing tothe overall success of the store. The Sales Advisor fosters a welcoming environment, engages with customersprofessionally, and drives sales through product knowledge and personalized recommendations.Key ResponsibilitiesThe responsibilities of this role include, but are not limited to, the following:Customer Engagement &amp; Sales&middot; Assist customers by providing product information and recommendations based on their needs.&middot; Approach customers proactively, offering expert advice and personalized service to encourage sales.&middot; Handle customer inquiries, process transactions, and manage returns professionally and efficiently.&middot; Resolve customer complaints with patience and a problem-solving mindset, ensuring customersatisfaction.&middot; Maintain an in-depth understanding of the product range, promotions, and company policies.Store Operations &amp; Merchandising&middot; Arrange and maintain merchandise displays based on popularity, trends, and company guidelines.&middot; Ensure shelves are stocked, clean, and visually appealing to enhance the customer experience.&middot; Monitor inventory levels, report stock shortages, and assist in unloading new shipments.&middot; Accurately process sales transactions using the point-of-sale system and handle daily revenue closing.Administrative &amp; Team Support&middot; Record customer orders and update relevant details in the company database.&middot; Assist in maintaining an organized and hygienic store environment in compliance with companystandards.&middot; Collaborate with team members to meet sales targets and contribute to overall store success.&middot; Demonstrate a commitment to continuous learning, staying updated on industry trends and companypolicies.Skills &amp; Qualifications&middot; Strong communication and interpersonal skills with a customer-focused approach.&middot; Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced retail environment.&middot; Proficiency in handling sales transactions and working with computer-based systems.&middot; Problem-solving skills and a proactive attitude to drive sales and enhance customer satisfaction.&middot; Previous experience in retail, cosmetics, or customer service is a plus.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have any experience in retail or beauty product sales?</li><li>Will you be able to join immediately?</li></ul>

Sales Advisor

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