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customer success manager

XA Group

<div><div><div>We are looking for a results-driven and customer-centric <b>Customer Success Manager</b> to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.</div><div>
This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li><ul><li>
Lead customer onboarding, ensuring smooth implementation and early success</li><li>
Build strong, trusted relationships with key stakeholders and users</li><li>
Monitor product usage and customer health; proactively address risks or low engagement</li><li>
Drive adoption of core features through training, enablement, and regular check-ins</li><li>
Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities</li><li>
Collaborate with Sales to identify and support upsell/cross-sell opportunities</li><li>
Act as a customer advocate within the company, sharing feedback with Product and Support</li><li>
Maintain accurate customer records and engagement plans in CRM and CSM tools</li><li>
Contribute to help center content, onboarding materials, and customer success playbooks</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications and Experience:</b></h3><ul><li><ul><li>
Bachelor's degree or equivalent experience</li><li>
6+ years of experience in Customer Success, Account Management, or related SaaS role</li><li>
Strong communication, relationship-building, and problem-solving skills</li><li>
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment</li><li>
Experience working in a B2B SaaS company or startup environment</li><li>
Experience leading customer training or onboarding sessions</li><li>
Data-driven mindset &mdash; comfortable analyzing customer behavior and product usage metrics</li><li>
A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams</li></ul></li></ul></div></div></div>

Customer Success Manager

MEZZA

<p>At Mezza, we&rsquo;re reimagining how restaurants access funding and how diners experience dining.</p><p>We empower restaurants with upfront capital by purchasing large amounts of dining credits. Our members can enjoy cash back, rewards, and enjoy seamless dining across our network of partner restaurants.</p><p>For restaurants, Mezza unlocks a new, sustainable funding channel to fuel growth&mdash;without debt, equity dilution, or complex financing. For diners, Mezza means more value at the restaurants they love, with up to 30% back on every bill.</p><p>Mezza is building a global community where restaurants thrive and food lovers get rewarded.</p><p><b>About the Role</b></p><p>As our <b>Customer Success Manager</b>, you&rsquo;ll be the trusted partner for our customers &mdash; guiding them, solving challenges, and ensuring they get maximum value from Mezza. You&rsquo;ll collaborate across teams, champion the customer&rsquo;s voice internally, and help us continuously improve.</p><p><b>Your responsibilities will include:</b></p><ul><li>Building strong, long-term relationships with Mezza&rsquo;s customers.</li><li>Acting as the first point of contact for onboarding, training, and support.</li><li>Understanding customer needs deeply and helping them succeed with our product.</li><li>Gathering feedback and insights, and bringing them back to product and leadership.</li><li>Creating documentation, playbooks, and success stories that scale.</li><li>Monitoring account health, ensuring retention and growth.</li></ul><p><b>About You</b></p><p>We&rsquo;re looking for someone who is:</p><ul><li>Customer-obsessed, with strong empathy and communication skills.</li><li>Experienced in customer success, account management, or a related role.</li><li>Proactive and structured &mdash; you anticipate needs and prevent issues before they happen.</li><li>Comfortable working cross-functionally with product, operations, and growth teams.</li><li>A clear communicator &mdash; sharp, concise, and transparent.</li><li>Someone who thrives in a startup: flexible, creative, and eager to grow with the company.</li></ul><p><b>Why Join Mezza?</b></p><p>At Mezza, we&rsquo;re building more than a product &mdash; we&rsquo;re building a culture. You&rsquo;ll be part of a team guided by our manifesto:</p><ul><li><b>Help First, Always</b> &ndash; Collaboration before credit.</li><li><b>Obsess Over the Customer</b> &ndash; Their needs guide our work.</li><li><b>Feedback is a Gift</b> &ndash; Progress comes from openness.</li><li><b>Transparency Builds Trust</b> &ndash; We share openly, wins and challenges alike.</li></ul><p>We want every team member to grow into the leaders Mezza will need when we&rsquo;re thousands strong.</p><p><b>We&rsquo;re thrilled at the prospect of having you join us.</b> Together, we&rsquo;ll make Mezza a company where customers feel supported, success is shared, and growth never stops.</p><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED14,000.00 per month</p>

Giftify

<div><h1 class="jobSectionHeader"><b>About Giftify</b></h1>
<p>Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences.</p>
<p><b>The Role</b><br>
We are looking for a <b>Senior Customer Success Manager </b>to join our team in <b>Dubai</b>. In this role, you will operate with a high degree of autonomy and decision-making authority. You will manage strategic client relationships, drive adoption of our solutions, and directly impact the success of our Customer Success function in the UAE. This is a role for someone who can hit the ground running, bring in-depth expertise in Customer Success, and proactively partner with both clients and internal leadership without the need for handholding. You will report to the Head of Customer Success, based in our Brussels HQ.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Manage and grow strategic client accounts across the UAE, ensuring high retention and satisfaction.</li><li>
Operate independently to identify opportunities for upsell, cross-sell, and value creation.</li><li>
Act as a trusted advisor to senior stakeholders within client organizations, helping them achieve their business objectives through Giftify's solutions.</li><li>
Anticipate client needs and proactively propose solutions, driving long-term partnerships.</li><li>
Collaborate cross-functionally with Product, Sales, and Operations to influence roadmaps and deliver client success.</li><li>
Provide input to leadership on market trends, client feedback, and growth opportunities in the UAE region.</li></ul>
<p><b>About You</b></p>
<ul><li>Proven track record (6&ndash;10+ years) in Customer Success, Account Management, or related fields within fintech, SaaS, or payments.</li><li>
Strong business acumen with <b>advanced knowledge of Customer Success and related disciplines</b> (sales, product, operations).</li><li>
Comfortable making independent decisions with wide latitude; able to manage complexity and ambiguity.</li><li>
Exceptional relationship-building and communication skills with C-level stakeholders.</li><li>
Data-driven approach with experience in KPIs, renewals, and expansion strategies.</li><li>
Open to frequent travel within the UAE as required by the role.</li><li>
Fluent in English; Arabic is a plus.</li><li>
Based in Dubai.</li></ul><br>
<p><b>Why Join Us?</b></p>
<ul><li>Work in a dynamic and international environment with over 25 nationalities.</li><li>
Play a key role in shaping the customer success function in a growing fintech company.</li><li>
Enjoy competitive salary and benefits, plus opportunities for career growth.</li><li>
Be part of a team that values strong client relationships and long-term success.</li></ul>
<p>If you're passionate about customer success and thrive in a fast-paced, client-facing role, we'd love to hear from you!</p></div>

Senior Customer Success Manager UAE

Quorum Business Solutions

<div><p><b>Customer Success Manager, Middle East</b></p><p><b>
Location: Dubai, UAE
</b></p><p><b>Model of Work: Hybrid</b></p><p></p><p><br>
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.</p><p>
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.</p><p><b>
Overview</b></p><p>
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer&rsquo;s journey with Quorum. You will be managing an annual recurring revenue of between $5M-$10M per year with some of our largest and longest standing customers. You will contribute to helping support strategies to maximize customer health, acquisition, retention, and profitability with Quorum. Our ideal candidate is technology savvy with excellent communication skills, a strong team player, understands how to influence without direct authority and has a solid understanding of the energy industry. Critical to the candidate&rsquo;s success will be possessing project management experience, problem solving skills, data analytics familiarity, a continuous improvement mindset, account management and/or customer success experience. The CSM is responsible for account level relationship management, escalations, value planning, feedback loops, customer action plans and lots of coordination between numerous internal and customer facing stakeholders.</p><p>
The position is based in Dubai, UAE.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Customer action plans and onboarding</li><li>
Customer Monthly and Quarterly regular touch points</li><li>
Account Escalations</li><li>
Customer Health Monitoring and Reporting</li><li>
Renewals</li><li>
Cross-Organizational Coordination</li><li>
CSAT Initiatives to improve customer health, backlog, etc.</li><li>
Work with sales to commercialize account opportunities</li><li>
Help customers solve problems/challenges</li><li>
Customer Health Improvements</li><li>
Churn Prevention</li><li>
And other duties as assigned.</li></ul><p></p><p><b><br>
Requirements</b></p><ul><li>
Master Degree or 4 year degree from accredited university</li><li>
Preferred: Min 5 years experience in a Customer Service or Account Management related role</li><li>
Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement</li><li>
Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers and associates</li><li>
Problem solving, ability to communicate with the highest level in customer organizations</li><li>
Strong written, oral communication and presentation skills</li><li>
Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively</li><li>
Data Analytics competencies</li><li>
Fluent in English, both written and verbal</li></ul><p></p><p><b><br>
About Quorum Software</b><br>
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.</p><p><b>
Diversity Statement</b>: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.</p></div><p></p>

Customer Success Manager (Hybrid Work Schedule)

Quorum Software

<div><p><b>Customer Success Manager, Middle East</b></p><p><b>
Location: Dubai, UAE
</b></p><p><b>Model of Work: Hybrid</b></p><p></p><p><br>
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.</p><p>
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.</p><p><b>
Overview</b></p><div>
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer&rsquo;s journey with Quorum. You will be managing an annual recurring revenue of between $5M-$10M per year with some of our largest and longest standing customers. You will contribute to helping support strategies to maximize customer health, acquisition, retention, and profitability with Quorum. Our ideal candidate is technology savvy with excellent communication skills, a strong team player, understands how to influence without direct authority and has a solid understanding of the energy industry. Critical to the candidate&rsquo;s success will be possessing project management experience, problem solving skills, data analytics familiarity, a continuous improvement mindset, account management and/or customer success experience. The CSM is responsible for account level relationship management, escalations, value planning, feedback loops, customer action plans and lots of coordination between numerous internal and customer facing stakeholders.</div><div>
The position is based in Dubai, UAE.</div><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Customer action plans and onboarding</li><li>
Customer Monthly and Quarterly regular touch points</li><li>
Account Escalations</li><li>
Customer Health Monitoring and Reporting</li><li>
Renewals</li><li>
Cross-Organizational Coordination</li><li>
CSAT Initiatives to improve customer health, backlog, etc.</li><li>
Work with sales to commercialize account opportunities</li><li>
Help customers solve problems/challenges</li><li>
Customer Health Improvements</li><li>
Churn Prevention</li><li>
And other duties as assigned.</li></ul><p></p><p><b><br>
Requirements</b></p><ul><li>
Master Degree or 4 year degree from accredited university</li><li>
Preferred: Min 5 years experience in a Customer Service or Account Management related role</li><li>
Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement</li><li>
Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers and associates</li><li>
Problem solving, ability to communicate with the highest level in customer organizations</li><li>
Strong written, oral communication and presentation skills</li><li>
Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively</li><li>
Data Analytics competencies</li><li>
Fluent in English, both written and verbal</li></ul><p></p><p><b><br>
About Quorum Software</b><br>
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.</p><p><b>
Diversity Statement</b>: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.</p></div><p></p>

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</b></div><div></div><div><b><br>
What we offer</b></div><div>
We help the world run better.</div><div></div><div><br>
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!</div><div></div><div><b><br>
Who You&rsquo;ll become</b></div><div></div><div><b><br>
Customer Success Manager (CSM) Responsibilities:</b></div><div>
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).</div><div></div><p><br>
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p>
As a CSM within the SAP Academy for Customer Success, you will be responsible to:</p><ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul><p></p><p><br>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.<br>
<br>
<br>
</p><p>CSM focus areas:
</p><p><b>SAP Finance &amp; Spend Management (F&amp;S) &ndash; </b>Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p><ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul><p></p><p><b><br>
SAP SuccessFactors (Human Capital Management - HCM) </b>- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p><p></p><p><b><br>
SAP Supply Chain Management (SCM) </b>- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p><p></p><p><b><br>
SAP Customer Experience (CX) </b>- Knowledge of e-commerce, sales, customer service, and marketing processes.</p><p></p><p><b><br>
SAP Business Transformation Management (BTM) - </b>Knowledge in Business Process Management/Business Process Automation applications.</p><p><b>
What You Bring</b></p><p></p><div><b><br>
CSM Program</b></div><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li></ul><div></div><div><b><br>
For All</b></div><ul><li><div><ul><li><div><ul><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global networ</li><li>
Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.</li></ul></div></li></ul></div></li></ul><div></div><div><b><br>
About the Academy for Customer Success:</b></div><p>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.</p><p></p><p><br>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p></p><p><b><br>
#SAPAcademyforCustomerSuccess
</b></p><p><b>#SAPCSCareers</b></p><p><b>
#SAPNextGen</b></p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 434068 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

Soluis

<div><p><b>Customer Success/ Account Manager- UAE</b></p>
<p><b>
Based Dubai with travel across UAE</b></p>
<p><b>
Permanent/ Full time contractor</b></p>
<p><b>
Salary dependent on experience: Base + OTE</b></p><p></p><p><br>
At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.</p><p></p><p><b><br>
Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.</b></p><p></p><p><b><br>
You will:</b></p>
<ul>
<li>Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.</li>
<li>Host Unreal Engine virtual twin sessions, immersive demos, and workshops</li>
<li>Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.</li>
<li>Draft proposals and scopes, providing fast, clear turnarounds for client requests.</li></ul><br>
<p></p>
<p><b>
You have:</b></p>
<ul>
<li>3&ndash;6 years of experience in client success, account management, or project-side client partnerships within <b>architecture, real estate, or creative media production.</b></li>
<li>Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.</li>
<li>Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.</li>
<li>Technical fluency to bridge client design teams and production workflows.</li>
<li>A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.</li></ul><br>
<p></p>
<p>
With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.</p><p></p><p><br>
We look forward to hearing from you</p>
<p>
#LI-Remote</p></div>

Customer Success/ Account Manager- UAE

Explore 3317+ Customer success manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3317 customer success manager jobs IN Dubai

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager UAE

Customer Success Manager (Hybrid Work Schedule)

Customer Success Manager (Hybrid Work Schedule)

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

Customer Success/ Account Manager- UAE