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client servicing and socia media manager Jobs in Sharjah

client servicing and socia media manager

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customer service executive Jobs in Sharjah

customer service executive

merchandising services customer success consultant Jobs in Sharjah

merchandising services customer success consultant

customer success manager

NielsenIQ

<div>
 
 Company Description
 
 
 
 NIQ, the world&rsquo;s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
 
 
 NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
 
 
 Want to keep up with the latest updates on our business and ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Job Description
 
 
 
 Act as the face of the company and its digital solutions, driving customer ROI( Retail Clients), value creation, and business growth through strategic insights and analytics. Build strong partnerships with retail clients , support onboarding, and deliver impactful recommendations using NIQ Discover, GfK Newron, and other NIQ tools and data platforms. Manage retail client relationships, execute service models, and support retail customer success team in achieving set goals and KPIs.
 
 
 Key Responsibilities
 
 
 External
 
 
 <ul>
 <li>
 Serve as retail clients relationship owner within Customer Success
 </li>
 <li>
 Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)
 </li>
 <li>
 Educate retail customers on relevant features and functionalities tailored to their business needs
 </li>
 <li>
 Deliver insightful presentations and actionable recommendations
 </li>
 <li>
 Help improve renewal rates by demonstrating clear business outcomes and value
 </li>
 <li>
 Develop fact-based answers and analyses to complex business questions
 </li>
 <li>
 Build and maintain strong retail client relationships
 </li>
 <li>
 Identify and convert opportunities, including generating sales leads
 
 
 </li>
 </ul>
 Internal
 
 
 <ul>
 <li>
 Coordinate internal departments to meet client deadlines
 </li>
 <li>
 Collect and provide feedback to product and operations teams to improve client experience
 </li>
 <li>
 Collaborate with other business units to identify strategic opportunities
 </li>
 <li>
 Execute service model and Thought Leadership Projects
 </li>
 <li>
 Lead client briefings and onboarding processes
 </li>
 <li>
 Coach junior team members and support their development
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Listening &amp; understanding
 </li>
 <li>
 Written &amp; verbal communications
 </li>
 <li>
 Influencing &amp; negotiating
 </li>
 <li>
 Service focus &amp; relationship building
 </li>
 <li>
 Collaboration &amp; teamwork
 </li>
 <li>
 Creativity &amp; innovation
 </li>
 <li>
 Information seeking
 </li>
 <li>
 Consultative storytelling
 </li>
 <li>
 Process Management
 </li>
 <li>
 Time Management
 </li>
 <li>
 Digital Savvy/Technical Capabilities
 </li>
 <li>
 RMS, CPS, NIQ Solutions
 </li>
 <li>
 Retail &amp; FMCG Industry Knowledge
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in the CPG, T&amp;D industry and/or related fields (insights, category management, market research)
 </li>
 <li>
 Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data
 </li>
 <li>
 Strong analytical mind and excellent numerical skills
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides
 </li>
 <li>
 Experience handling presentations or willingness to develop presentation skills
 </li>
 <li>
 Consultative client skills and innovative problem-solving abilities
 </li>
 <li>
 Effective communication and data visualization skills
 </li>
 <li>
 Strong organizational and interpersonal skills
 </li>
 <li>
 Digital savvy and fast learner of tools and concepts
 </li>
 <li>
 Experience coaching others in data analysis and NIQ tools
 </li>
 <li>
 Bachelor's degree required; Honour&rsquo;s degree is a plus
 </li>
 <li>
 English &ndash; upper intermediate level
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
</div>

Retail Executive

<div>Job Description 
Please note this position is open exclusively to UAE Nationals.
Due to the company's strategy, exciting opportunity has been created whereby we are looking to add a research executive for our customer success team in SA&amp;I division, based in Sharjah.
The Research Executive will help with the delivery of client centric solutions in the area of consumer insight and marketing effectiveness solutions. The purpose of this role is to execute the research projects and maintain a professional relationship with the client by delivering committed deliverables in time and helping our clients execute different studies to provide response(s) to their business and research queries and issues.
Key Tasks &amp; Responsibilities
Develop, implement, coordinate, and manage tracker, ad-hoc, and syndicated Quantitative Research projects by:<ul><li>
Receiving and understanding client briefs</li><li>
Supporting the development of research design in proposals</li><li>
Designing survey questionnaires and related materials</li><li>
Briefing and training field staff</li><li>
Coordinating with all stakeholders involved in project execution</li><li>
Monitoring fieldwork progress and ensuring data quality</li><li>
Analyzing data and extracting meaningful insights</li><li>
Developing conclusions and actionable recommendations</li><li>
Presenting findings and preparing reports from proposal to final delivery</li><li>
Responsible for overall project management and maintaining close working relationships with key team members (e.g., Analysts, Field Staff, and Administrative teams)</li></ul> 
Qualifications 
<ul><li>
 At least 1-2 years of experience in managing Quantitative research at agency side.</li><li>
 Preferred industry experience &ndash; Government/ Semi-Government entities, Travel &amp; Tourism, Transportation.</li><li>
Experience in the area of Customer Happiness, Mystery Audits, Brand-tracking, Usage &amp; Attitude etc. solutions would be preferred.</li><li>
Analytical with excellent writing, presentation and communication skills in English. Fluency in Arabic would be beneficial.</li><li>
 Strong organizational and project management skills, and</li></ul> 

Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Research Executive - Customer Sucess - (UAE Nationals Only)

<div><div><div>Please note this position is open exclusively to UAE Nationals.
Due to the company's strategy, exciting opportunity has been created whereby we are looking to add a research executive for our customer success team in SA&amp;I division, based in Sharjah.
The Research Executive will help with the delivery of client centric solutions in the area of consumer insight and marketing effectiveness solutions. The purpose of this role is to execute the research projects and maintain a professional relationship with the client by delivering committed deliverables in time and helping our clients execute different studies to provide response(s) to their business and research queries and issues.
Key Tasks &amp; Responsibilities
Develop, implement, coordinate, and manage tracker, ad-hoc, and syndicated Quantitative Research projects by:<ul><li>
Receiving and understanding client briefs</li><li>
Supporting the development of research design in proposals</li><li>
Designing survey questionnaires and related materials</li><li>
Briefing and training field staff</li><li>
Coordinating with all stakeholders involved in project execution</li><li>
Monitoring fieldwork progress and ensuring data quality</li><li>
Analyzing data and extracting meaningful insights</li><li>
Developing conclusions and actionable recommendations</li><li>
Presenting findings and preparing reports from proposal to final delivery</li><li>
Responsible for overall project management and maintaining close working relationships with key team members (e.g., Analysts, Field Staff, and Administrative teams)</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
 At least 1-2 years of experience in managing Quantitative research at agency side.</li><li>
 Preferred industry experience &ndash; Government/ Semi-Government entities, Travel &amp; Tourism, Transportation.</li><li>
Experience in the area of Customer Happiness, Mystery Audits, Brand-tracking, Usage &amp; Attitude etc. solutions would be preferred.</li><li>
Analytical with excellent writing, presentation and communication skills in English. Fluency in Arabic would be beneficial.</li><li>
 Strong organizational and project management skills, and</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Research Executive – Customer Sucess – (UAE Nationals Only)

AL NATTIQ TECHNOLOGIES LLC

Key Responsibilities:<ul><li>Assist customers with product/service inquiries and provide tailored solutions.</li><li>Manage inbound leads and follow up with interested prospects.</li><li>Maintain strong relationships with existing customers, ensuring repeat business.</li><li>Prepare accurate quotations, proposals, and order processing.</li><li>Collaborate with internal teams (operations, support, logistics) to ensure smooth delivery.</li><li>Track customer interactions and maintain records in CRM.</li></ul>Requirements:<ul><li>Previous experience in sales, account management, or customer service preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work in a team-oriented, customer-first environment.</li><li>Basic computer skills (MS Office; CRM knowledge is a plus).</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Sales Representative

<div>
 
 Job Description
 
 
 
 This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.
 
 
 During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions
 
 
 <ul>
 <li>
 Support our existing clients in any technical matters related to our software portfolio
 </li>
 <li>
 Implementing and supporting our data model into SQL Server and Oracle environments
 </li>
 <li>
 Ability to troubleshoot any kind of issues independently
 </li>
 <li>
 Involvement in technical projects for existing software solutions and their integration in the customer environment
 </li>
 <li>
 You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality
 </li>
 <li>
 Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations
 </li>
 <li>
 Contribution with your expertise to technical groups where you are involved
 </li>
 <li>
 Analyze client requirements and come up with technical solutions to match
 </li>
 <li>
 Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements
 </li>
 <li>
 Regularly updating merchandising software to the latest versions at clients
 </li>
 <li>
 Delivering online and in-person training sessions on the use of merchandising software
 </li>
 <li>
 Supporting the sales team with software demonstrations, technical deep-dives, and product overviews
 </li>
 <li>
 Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice
 </li>
 <li>
 Actively contributing to the collection and communication of development ideas to the Product Leadership team
 </li>
 <li>
 Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Software support and administration skills
 </li>
 <li>
 Database experience in SQL Server and Oracle
 </li>
 <li>
 Strong Communication skills (Arabic and English)
 </li>
 <li>
 Reliability and commitment to the project and support
 </li>
 <li>
 Patience and the will to find the solution to the problem that is necessary for the solution
 </li>
 <li>
 Ability to work in a team and collaboratively with internal and external experts
 </li>
 <li>
 Very good understanding of customer issues with the aim of meeting customer needs
 </li>
 <li>
 Ability to build good relationships with external and internal stakeholders
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
</div>

Merchandising Services Customer Success Consultant

Siom Marble and Tiles tr LLC

Sample operations manager job descriptionThe ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.Objectives of this role<ul><li>Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company</li><li>Develop, implement, and maintain quality assurance protocols</li><li>Increase the efficiency of existing processes and procedures to enhance the company&rsquo;s internal capacity</li><li>Ensure that operational activities remain on time and within budget</li><li>Track staffing requirements, hiring new employees as needed</li><li>Oversee accounts payable and accounts receivable departments</li></ul>Responsibilities<ul><li>Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution</li><li>Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service</li><li>Partner with cross-functional teams to improve proprietary tools and systems</li><li>Work closely with legal and safety departments to ensure that activities remain compliant</li><li>Oversee materials and inventory</li><li>Conduct budget reviews and report cost plans to upper management</li></ul>Required skills and qualifications<ul><li>Two or more years of proven success in an operations management role</li><li>Strong skills in budget development and oversight</li><li>Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service</li><li>Proficiency in conflict management and business negotiation processes</li><li>Knowledge of business productivity software and an aptitude for learning new applications</li></ul>Preferred skills and qualifications<ul><li>Bachelor&rsquo;s degree (or equivalent) in operations management, business administration, or related field</li><li>Strong IT skills, including database development</li><li>Ability to communicate in more than one language</li></ul>Job Type: Full-time

Operations Manager

AL QANNATI BKC GROUPS OF COMPANIES

About us: Al Qannati-BKC Group of Companies delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE&rsquo;s leading companies, we deploy the industry best tailored manpower services to advance our client success.Job Summary:We are looking for a detail-oriented and proactive Sales Support Executive to assist our sales team in achieving their targets by providing administrative and operational support. The ideal candidate will help streamline the sales process, maintain client records, and ensure smooth communication between internal departments and customers.Key Responsibilities:<ul><li>Assist the sales team with day-to-day operations, including preparing quotes, proposals, and sales reports.</li><li>Coordinate with internal departments (e.g., logistics, finance, marketing) to ensure timely delivery and customer satisfaction.</li><li>Handle customer inquiries and follow up on orders, payments, and documentation.</li><li>Maintain and update client databases, CRM systems, and sales records.</li><li>Support in organizing sales meetings, presentations, and product demonstrations.</li><li>Track sales performance and provide regular updates to the sales manager.</li><li>Manage post-sales support including order tracking, issue resolution, and client communication.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>Hindi (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Sales Support Executive

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