customer success support

JOBYLON AB

Wil jij elke dag recruiters en HR-teams verder helpen, en tegelijk groeien in de wereld van tech? Dan is dit jouw kans!
 
Jobylon is een ATS (Applicant Tracking System) waarmee bedrijven slimmer kunnen werven. We groeien hard in de BeNeLux en zoeken iemand die onze klanten met plezier helpt het meeste uit ons platform te halen. Jij bent het eerste gezicht dat ze zien, en dat vinden wij een belangrijke rol.
 
Ben jij iemand die helder communiceert, rustig blijft als het even tegenzit en graag problemen oplost? Dan horen we graag van je.
 
Over de functie
 
Je werkt in ons Customer Support team, een groep mensen die er echt voor gaat als een klant hulp nodig heeft. Jij helpt klanten via chat en soms via de telefoon, snel en vriendelijk. Je beantwoordt vragen over het platform en zorgt ervoor dat mensen weer verder kunnen.
 
Naast het klantcontact ondersteun je ook je collega's van het Customer Success team met administratieve (technische) taken rondom klantaccounts.
 
Wil je op termijn doorgroeien naar Customer Success Manager? Dat kan! We kijken veel meer naar wie jij bent dan naar je cv.
 
Dit ga je doen
 
Klanten helpen via chat en af en toe telefonisch, altijd vriendelijk en to the point.
 Vragen over het platform snel en duidelijk beantwoorden.
 Je collega's van Customer Success ondersteunen bij hun administratie.
 Terugkerende vragen bijhouden en doorgeven zodat we het product steeds beter kunnen maken.
 Je kennis van ons platform op peil houden zodat je de meeste vragen zelf kunt beantwoorden.
 Wagner Barretto
 Lead Engineer
 "As an engineer, you get the chance to work close to the business and participate in project decisions. This makes our work feel more impactful on the business and our customers."
 Martin Linder
 CFO
 "We are on an incredible journey and we have just started scratching the tip of the iceberg in terms of growth. If you want to be a part of building a function, this is really the place for you."
 Elina Bergström
 VP Customer Success
 "Everyone at Jobylon is different, and that’s exactly what makes us work so well together. We always have each other’s backs and push one another to do things we didn’t think we could."
 Demet Sharif
 Customer Success Manager, Benelux
 "Working as a Customer Success Manager means no two days are the same. You get close to customers’ businesses, build genuine partnerships, and help teams modernize how they hire."
 
Dit past bij jou
 
Je hebt al eens in de klantenservice gewerkt en je voelt je op je gemak in contact met klanten, zeker via de chat.
 Je past je makkelijk aan verschillende klanttypen aan en blijft altijd scherp op de kwaliteit van je communicatie.
 Je wacht niet af maar pakt dingen zelf op.
 Je vindt het leuk om technische vraagstukken te ontrafelen en ziet kansen waar anderen problemen zien.
 Je spreekt en schrijft vloeiend Nederlands en Engels.
 
Wat jij krijgt
 
Een fijne werkplek waar mensen echt op de eerste plaats komen.
 Een rol binnen een groeiend bedrijf waar jouw bijdrage telt.
 Elke jaar een gezamenlijke teamreis, de J-cation.
 Goede arbeidsvoorwaarden.
 Ruimte om internationaal door te groeien.
 Klanten die je kent, van kleine bedrijven tot grote merken.
 
A People First culture!
 
Be part of building and scaling a company
 
J-cation - yearly trip with the whole team
 
Amazing benefits and perks
 
International career possibilities
 
Work with inspiring and recognisable brands
 
Jobylon biedt moderne recruitmentsoftware (SaaS) voor organisaties die eenvoudig aantrekkelijke vacatures willen creëren, delen en beheren, terwijl ze kandidaten overzichtelijk door het wervingsproces begeleiden.
 
De recruitmentmarkt is lange tijd nauwelijks veranderd, terwijl de behoefte aan gebruiksvriendelijke en efficiënte software steeds groter werd.
 
Vandaag de dag werken we samen met bijna 1.000 werkgevers in meer dan 80 landen, waaronder toonaangevende organisaties zoals Varner, Capgemini, Skanska en McDonald's.
 
De recruitmentwereld ontwikkelt zich razendsnel. AI, automatisering en steeds hogere verwachtingen van kandidaten en hiring managers veranderen de manier waarop organisaties talent aantrekken. Recruitment is niet langer alleen een operationeel proces, maar een strategisch voordeel voor organisaties die het juiste talent willen aantrekken, betrekken en behouden.
 
Onze missie is helder: wij bouwen technologie waarmee organisaties recruitment kunnen omzetten in een concurrentievoordeel. Daarbij combineren we bewezen expertise met een eenvoudige, strategische en mensgerichte aanpak van werving en selectie.
 
Onze visie: recruitment waar mensen zich thuis voelen.
 
GROWTH
 We embrace GROWTH - as individuals, as a team, and as a business. We strive to learn continuously, think big, never settle — and be number one.
 
RESPECT
 We lead with RESPECT - for our mission, our customers and each other. We take ownership and hold ourselves to a higher standard in everything we do.
 
IMPACT
 We show up to make an IMPACT - to win together by making every role matter, every contribution count, and celebrating outcomes over output.
 
THRIVE
 We create space to THRIVE - to feel happy and build meaningful moments together. Because when we thrive, we drive things forward.
 
Elina Bergström | Contact Person
 
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 +
 
Jobylon
 
Amsterdam | Hybrid
 Visit website

Customer Success Support

<div><div>Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google's Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We're honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!</div> 


Summary

As a Technical Account Manager (TAM), you'll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform.

Ideally based in The Netherlands , you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What you'll do
<ul>
<li>Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.</li>
<li>Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.</li>
<li>Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.</li>
<li>Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.</li>
<li>Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.</li>
<li>Measure customers' achievement of these key performance indicators and report those both internally and externally.</li>
<li>Identify and address technical issues to ensure high levels of customer satisfaction.</li>
<li>Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.</li>
<li>Advocate for customer needs across various departments (product management, support, ...).</li>
<li>Offer insights regarding the availability of new features in Wiz.</li>
<li>Program manage account escalations effectively.</li>
<li>Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.</li>
<li>Assist in identifying opportunities for expanding Wiz usage across the customer's organization.</li>
<li>Maintain up-to-date functional and technical knowledge of the Wiz platform.</li>
<li>Continuously monitor news related to new &amp; emerging cloud security threats.</li>
<li>Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)</li>
</ul>
What you'll bring
<ul>
<li>3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.</li>
<li>Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.</li>
<li>Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.</li>
<li>Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.</li>
<li>Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.</li>
<li>Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.</li>
<li>B.S. in Computer Science, Engineering, or similar field, or equivalent experience.</li></ul><div> 
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.</div></div>

Technical Account Manager

GreenFlux

<div>About Greenflux
Greenflux is a leading provider of EV charging software and solutions. Over the years, our platform has evolved with many powerful features which demands clear, structured, and user-friendly documentation available for customers to fully utilize these capabilities.
We are looking for a skilled Technical Writer to bring clarity, structure, and consistency to our technical and functional product documentation and help unlock the full potential of our platform for customers.
Role Overview
As a Technical Writer, you will be responsible for transforming complex product functionality into clear, structured, and user-friendly documentation. Your work will directly impact customer adoption, reduce support dependency, and improve the overall product experience.
You will collaborate closely with Product Owners, Engineers, Customer Support, and Customer Success teams to create high-quality documentation that is accurate, consistent, and easy to navigate.
Technical writers act as a key bridge between product, development teams and end users, translating complex concepts into clear documentation such as product guides, user manuals and knowledge base content.
Key Responsibilities
Documentation Strategy &amp; Structure<ul><li>
Define and implement a documentation framework and structure for all product-related content</li><li>
Establish style guides, templates, and documentation standards to ensure consistency across all materials</li><li>
Design and maintain a centralized documentation hub / knowledge base</li></ul>
Content Creation<ul><li>
Develop and maintain:<ul><li>
User guides and feature documentation</li><li>
Customer-facing manuals and onboarding materials</li><li>
FAQs and troubleshooting guides</li><li>
Release notes and feature updates</li></ul></li><li>
Translate complex technical information into clear, concise, and accessible content for non-technical users</li><li>
Write step-by-step workflows that help customers effectively use product features</li></ul>
Collaboration &amp; Information Gathering<ul><li>
Work closely with Product, Engineering, and Support teams to gather accurate information</li><li>
Interview subject-matter experts (SMEs) and validate content for accuracy</li><li>
Align documentation with product releases and roadmap changes</li></ul>
Content Maintenance &amp; Governance<ul><li>
Audit existing documentation to identify gaps, inconsistencies, and outdated information</li><li>
Continuously update documentation to reflect product changes and releases</li><li>
Ensure content is version-controlled and remains relevant over time</li></ul>
Quality &amp; Usability<ul><li>
Ensure all documentation is:<ul><li>
Structured and easy to navigate</li><li>
Consistent in terminology and tone</li><li>
Optimized for customer understanding and usability</li></ul></li><li>
Review and edit existing content for clarity, accuracy, and completeness</li></ul> 
Leveraging AI for Documentation Efficiency<ul><li>
Identify areas in the documentation lifecycle that can be automated or augmented using AI</li><li>
Actively Leverage AI tools to:</li></ul>
o Generate first drafts of documentation from product specs, devops tickets, release notes etc
o Integrate AI and automation to identify, capture, and document product and platform changes from development and release processes
o Summarize technical inputs into structured, customer-friendly documentation
o Convert engineering language into clear, user-facing content
Key Outcomes (Success Metrics)<ul><li>
Reduction in customer support queries related to product and feature usage</li><li>
Improved customer onboarding experience</li><li>
Increased adoption of existing product features</li><li>
Fully structured, searchable, and up-to-date documentation repository</li></ul> 
Core Skills<ul><li>
Proven experience as a Technical Writer or Technical Documentation Specialist</li><li>
Ability to simplify complex technical concepts for diverse audiences</li><li>
Strong understanding of information architecture and structured documentation</li><li>
Excellent writing, editing, and proofreading skills</li><li>
Experience with actively configuring and using AI tools like Microsoft Copilot, Miro AI and Notion AI to automate workflows</li></ul>
Technical &amp; Product Understanding<ul><li>
Experience working with software products (SaaS preferred)</li><li>
Ability to quickly understand product features and technical workflows</li><li>
Familiarity with documentation tools (e.g. Notion)</li></ul>
Collaboration &amp; Communication<ul><li>
Strong stakeholder communication skills</li><li>
Experience working closely with engineering, product and customer support teams</li><li>
Ability to ask the right questions and challenge unclear requirements</li></ul>
Nice to Have<ul><li>
Experience in developer documentation or API documentation</li><li>
Background in EV, energy, or mobility domain</li><li>
Experience setting up documentation systems from scratch</li><li>
Basic UX writing or content design experience</li></ul>
What Success Looks Like
Within the first 3&ndash;6 months, you will:<ul><li>
Establish a clear documentation structure and standards</li><li>
Audit and reorganize existing documentation</li><li>
Deliver high-quality, customer-facing documentation for key product areas</li><li>
Enable internal teams to contribute to documentation in a structured way</li></ul>
Why This Role Matters
This is not just a writing role. It is a product enablement role. Clear documentation directly drives product adoption, reduces friction for users, and improves customer satisfaction 
Our offer
Working at GreenFlux means working in a dynamic, innovative, and informal organization, where innovative ideas and developments flow quickly, and each day brings new opportunities and challenges. At our inspiring office in Amsterdam, you will have the chance to actively contribute to a sustainable future! 
While GreenFlux has a hybrid work policy, we value the collaborative energy and synergy that comes from in-person interactions. Therefore, we expect our Scrum Master to be present in the office more frequently than the average team member. This presence will help foster stronger team dynamics, enhance communication, and drive the continuous improvement of our agile processes. Additionally, as we have started working more closely with our other foreign subsidiaries, you will be given the opportunity to travel to and collaborate with them as well. 
Join our revolution in mobility and energy!</div>

Technical Writer-Editor

Lakera

<div>Lakera is seeking a Solutions Engineer to accelerate sales velocity, increase customer success and shape the product experience as we scale. In this customer-facing role, you&rsquo;ll be the primary technical point of contact through the sales process and a resource for customer success. You&rsquo;ll translate customer needs into solutions, architecting with Lakera&rsquo;s AI Defense Plane to help enterprises secure their AI stacks and unlock cutting-edge use cases.<div></div> 
You&rsquo;ll work closely with Sales, Customer Success, Product, and Engineering to ensure Lakera delivers on its mission. With your blend of technical expertise, communication skills, and customer empathy, you&rsquo;ll be at the forefront of AI security innovation.<div></div> 
About Lakera
Lakera, a Check Point company, is on a mission to ensure AI does what we want it to do. We are heading towards a future where AI agents run our businesses and personal lives. Here at Lakera, we're not just dreaming about the future; we're building the security foundation for it. We empower security teams and builders so that their businesses can adopt AI technologies and unleash the next phase of intelligent computing.<div></div> 
We work with Fortune 500 companies, startups, and foundation model providers to protect them and their users from adversarial misalignment. We are also the company behind Gandalf, the world&rsquo;s most popular AI security game
We move fast and work with urgency. We act as one team but expect everyone to take substantial ownership and accountability. We prioritize transparency at every level and are committed to always raising the bar in everything we do. We promote diversity of thought as we believe that creates the best outcomes.
What You&rsquo;ll Do:<ul><li>
Act as the primary technical point of contact for prospects evaluating Lakera. Understand their needs and design solutions that align with their infrastructure using Lakera&rsquo;s platform.</li><li>
Partner with Customer Success to ensure customers onboard quickly and realize value from the platform.</li><li>
Develop and maintain technical documentation and guides to streamline pre-sales and guide post-sales workflows.</li><li>
Support product configuration and deliver minor technical changes required for prospect and customer implementations.</li><li>
Feed prospect feedback directly into Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.</li><li>
Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.</li></ul><div></div> 
What You&rsquo;ll Bring:<ul><li>
5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.</li><li>
A track record of managing relationships with large, complex organizations, preferably with a deeply technical enterprise product.</li><li>
Proficiency coding in the Python and Javascript ecosystems.</li><li>
A track record of enabling large scale implementations in at least one of the hyperscalers (AWS,GCP, Azure). Preferred experience with Docker, Kubernetes, and Terraform.</li><li>
An understanding of and experience navigating security, compliance, and IT processes and requirements when implementing B2B products at large enterprises.</li><li>
Strong written and verbal communication and interpersonal skills with a comfort presenting in front of customers 1:1, in small groups, and at large conference venues..</li><li>
A track record of working directly with customers of varying sizes, including large enterprises.</li><li>
An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.</li><li>
A passion for what AI can do for the good of humanity and a desire to ensure that it is implemented in a secure and ethical way.</li><li>
Comfortable in a small and fast moving environment.</li></ul><div></div> 
Location: Amsterdam
Logistics: Hybrid. We&rsquo;re excited about candidates who want to contribute to our in-office culture.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
Compensation and Benefits: Our total compensation package is a blend of salary, equity and benefits.
We are committed to paying fairly and aim for these three elements collectively to be highly competitive with market rates.
<h3 class="jobSectionHeader">Let's stay connected! Follow us on LinkedIn, Twitter &amp; Instagram to learn more about what is happening at Lakera.</h3><h3 class="jobSectionHeader">
Join us on Momentum, the slack community for AI Safety and Security everything.</h3><h3 class="jobSectionHeader">
To remove your information from our recruitment database, please email privacy@lakera.ai.</h3></div>

Solutions Engineer (Amsterdam)

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow&rsquo;s long-term value by accelerating customers&rsquo; journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you&rsquo;ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow&rsquo;s teams and strategic partners.
What You Get to Do in This Role:<ul><li>
Drive Post-Sales Success: Own and lead the customer&rsquo;s post-sales transformation, aligning ServiceNow&rsquo;s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.</li><li>
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.</li><li>
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.</li><li>
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs&mdash;adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.</li><li>
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.</li><li>
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.</li><li>
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized</li></ul> 
Qualifications 
Ideal Candidate:
We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.
Key Requirements:<ul><li>
AI Integration &amp; Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights</li><li>
Enterprise SaaS Transformation &amp; Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.</li><li>
C-Level Presence &amp; Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world&rsquo;s largest enterprises..</li><li>
Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.</li><li>
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.</li><li>
Business Acumen &amp; Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.</li><li>
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.</li><li>
Adaptability &amp; Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.</li><li>
Operational &amp; Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.</li><li>
Collaboration &amp; Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.</li><li>
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.</li><li>
Fluency in Dutch &amp; English are essential</li></ul>
This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale. 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Customer Success Executive

JetBrains

<div><div>You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges.
<h4 class="jobSectionHeader">
About JetBrains</h4>

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
<h4 class="jobSectionHeader">
What you&rsquo;ll do</h4>

TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly.

In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team.

Day to day, you will:
<ul>
<li>Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.</li>
<li>Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.</li>
<li>Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.</li>
<li>Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.</li>
<li>Connect with product teams to present new product ideas and evaluate their fit with your portfolio.</li>
<li>Handle customer escalations, balancing expectations between the internal product team and the customer.</li>
<li>Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.</li>
<li>Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.</li>
</ul><h4 class="jobSectionHeader">What you&rsquo;ll bring</h4>
<ul><li>An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.</li>
<li>Clear ownership of outcomes, with the ability to work independently across countries and time zones.</li>
<li>A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.</li>
<li>The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.</li>
<li>Curiosity about how different teams build software and a drive to constantly improve existing systems.</li>
<li>Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.</li>
</ul><h4 class="jobSectionHeader">What you&rsquo;ll need</h4>
<ul><li>Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.</li>
<li>Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.</li>
<li>Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.</li>
<li>A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.</li>
<li>Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions.</li>
<li>The ability to travel internationally as required by the role.</li>
</ul><h4 class="jobSectionHeader">What success looks like</h4>

Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them.
<h4 class="jobSectionHeader">
Why join JetBrains?</h4>
<ul><li>Strong base salary. We offer competitive pay that reflects your skills and experience.</li>
<li>Flexible work schedule. Enjoy the freedom to work from home or from the office.</li>
<li>Extra time off. More days to relax, recharge, and do the things you love.</li>
<li>Learning and development opportunities. Access to conferences, courses, and language classes.</li>
<li>Relocation support. Assistance to help make your move as smooth and stress-free as possible.</li>
<li>Free meals and snacks. Lunch and refreshments provided to keep you fueled.</li>
<li>Health and wellness. On-site gyms or sports club stipends.</li>
<li>Internal events. Company-wide celebrations and team gatherings.</li>
</ul>
<ul><li>Some benefits may vary depending on location.</li></ul>

We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That&rsquo;s why we do our best to create an open and inclusive workplace &ndash; one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
 
 
If this sounds like you, we&rsquo;d love to hear from you.

#LI-HYBRID 
#LI-YY1</div><div>
We are an equal opportunity employer 
 
We know great ideas can come from anyone, anywhere. That&rsquo;s why we do our best to create an open and inclusive workplace &ndash; one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.</div></div>

TeamCity Customer Success Engineer (Post-sales)

Databricks

<div>SLSQ327R348
Databricks is seeking a Lakebase Sales Specialist to help customers modernise their operational data foundation with Databricks Lakebase, our fully-managed Postgres offering for intelligent applications. This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform, application, and data teams.
Lakebase gives customers a unified, governed foundation for operational workloads and AI-native applications, helping them move away from a fragmented estate of point databases toward a modern, scalable, serverless Postgres service. If you want to be at the forefront of operational databases for AI and intelligent applications at one of the fastest-growing data and AI companies in the world, this is your opportunity.
The impact you will have:
<ul><li>Drive new Lakebase revenue by identifying, qualifying, and driving Lakebase activations and consumption within a defined territory, in partnership with regional Account Executives and the broader account team</li>
<li>Lead with outcomes for key Lakebase personas, including platform teams and developers, data teams, and central IT, articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency</li>
<li>Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences</li>
<li>Run complex sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders</li>
<li>Orchestrate proof-of-value and POCs that validate Lakebase&rsquo;s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists</li>
<li>Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references</li>
<li>Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape</li>
<li>Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs</li>
<li>Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organisation</li>
</ul>What success looks like in this role:
This role requires the ability to operate across two key motions simultaneously:
<ul><li>Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase</li>
<li>Drive longer-term Postgres standardisation and migration within Databricks' most strategic accounts</li>
</ul>Success in this role requires strength in four areas:
<div><ul><li>Business ownership: Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support.</li></ul>
<ul><li>Strategic account engagement: Partner with account teams to engage priority accounts, driving strategic opportunities from initial engagement through successful outcomes.</li></ul>
<ul><li>Field, account, &amp; customer enablement: Align customers and the field on the value of Lakebase by equipping AEs and SAs with the messaging and execution motions needed to confidently own accounts without specialist intervention.</li></ul>
<ul><li>Market voice and thought leadership: Develop an internal and external presence, and by representing Databricks at key first- and third-party events.</li></ul>
</div>The interview process is designed to evaluate candidates across all four of these dimensions.
What we look for:
<ul><li>Relevant enterprise sales experience, consistently exceeding quota in complex, multi-stakeholder deals</li>
<li>Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders</li>
<li>Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies</li>
<li>Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners)</li>
<li>Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities</li>
<li>Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers</li>
<li>Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes</li>
<li>Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences</li>
<li>Bachelor&rsquo;s degree</li>
</ul>Preferred qualifications
<ul><li>Experience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts</li>
<li>Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies</li>
<li>Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications</li>
<li>Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services</li>
<li>Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives</li>
<li>Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions</li>
</ul>This description is intended to outline the core responsibilities and qualifications for the Lakebase Sales Specialist role. Actual responsibilities may evolve as the Lakebase product and go-to-market motions continue to grow and mature. 
<div>About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide &mdash; including Comcast, Cond&eacute; Nast, Grammarly, and over 50% of the Fortune 500 &mdash; rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark&trade;, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
 
 
Benefits
 
 
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. 
 
 
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</div></div>

Lakebase Sales Specialist

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