customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer success specialist Jobs in Lahore Pakistan

customer success specialist

software support consultant Jobs in Lahore Pakistan

software support consultant

client success specialist Jobs in Lahore Pakistan

client success specialist

customer success & support lead Jobs in Lahore Pakistan

customer success & support lead

customer success support lead

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are seeking a Customer Success &amp; Support Lead with a solid engineering background and a strong commercial mindset. Beyond managing the post-sales lifecycle, this role demands someone who can confidently navigate senior stakeholders, influence decision-making, and actively drive revenue expansion through upsells and cross-sells.
 
 
 If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive here.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success Leadership
 
 
 
 <ul>
 <li>
 Own the complete customer lifecycle from onboarding to value realization, renewal, and long-term retention.
 </li>
 <li>
 Develop success plans aligned to measurable business outcomes and customer KPIs.
 </li>
 <li>
 Monitor product adoption, realize value, drive engagement, and intervene proactively to mitigate risks.
 </li>
 <li>
 Conduct structured business reviews, health assessments, and strategic feedback sessions.
 </li>
 <li>
 Build strong executive-level relationships across customer accounts.
 </li>
 <li>
 Drive commercial expansion by understanding customer priorities and aligning them with product capabilities.
 </li>
 <li>
 Strengthen account relationships to secure renewals and minimize churn.
 </li>
 <li>
 Act as the internal &ldquo;customer advocate&rdquo; to ensure performance, service quality, and value delivery remain aligned with commercial objectives
 
 
 </li>
 </ul>
 
 Customer Support &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Lead front-line support operations ensuring timely resolution of issues with clear, transparent communication.
 </li>
 <li>
 Strengthen support workflows, escalation protocols, and SLAs.
 </li>
 <li>
 Maintain and continuously improve internal knowledge repositories.
 </li>
 <li>
 Work closely with engineering/product teams to resolve technical issues with precision.
 
 
 </li>
 </ul>
 
 Sales, Stakeholder Management &amp; Business Enablement
 
 
 
 <ul>
 <li>
 Strong sales acumen with the capability to navigate senior stakeholders and steer commercial conversations toward upsell outcomes.
 </li>
 <li>
 Work closely with Sales to shape renewal strategies, negotiate terms, and support commercial proposals.
 </li>
 <li>
 Provide deep customer insights that guide sales positioning and product strategy.
 </li>
 <li>
 Support opportunity scoping, technical clarifications, and solution tailoring during expansion discussions.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3 to 5 years of experience in customer success, sales, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with ability to interpret solution architectures and operational workflows.
 </li>
 <li>
 Advanced Excel skills; working experience with Jira, HubSpot; and ability to leverage automation tools for reporting and customer management.
 </li>
 <li>
 Proven record of driving commercial conversations, influencing stakeholders, and closing upsell/cross-sell opportunities.
 </li>
 <li>
 Exceptional stakeholder management skills, capable of engaging both operational teams and senior executives with confidence.
 </li>
 <li>
 Excellent communication, negotiation, conflict resolution, and analytical problem-solving skills.
 </li>
 </ul>
</div>

Customer Success & Support Lead

Avanceon

<div>About the Role
We are seeking a Customer Success &amp; Support Lead with a solid engineering background and a strong commercial mindset. Beyond managing the post-sales lifecycle, this role demands someone who can confidently navigate senior stakeholders, influence decision-making, and actively drive revenue expansion through upsells and cross-sells.
If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive here.
Key Responsibilities
Customer Success Leadership
<ul><li>Own the complete customer lifecycle from onboarding to value realization, renewal, and long-term retention.</li><li>
Develop success plans aligned to measurable business outcomes and customer KPIs.</li><li>
Monitor product adoption, realize value, drive engagement, and intervene proactively to mitigate risks.</li><li>
Conduct structured business reviews, health assessments, and strategic feedback sessions.</li><li>
Build strong executive-level relationships across customer accounts.</li><li>
Drive commercial expansion by understanding customer priorities and aligning them with product capabilities.</li><li>
Strengthen account relationships to secure renewals and minimize churn.</li><li>
Act as the internal &ldquo;customer advocate&rdquo; to ensure performance, service quality, and value delivery remain aligned with commercial objectives</li></ul>
Customer Support &amp; Operational Excellence
<ul><li>Lead front-line support operations ensuring timely resolution of issues with clear, transparent communication.</li><li>
Strengthen support workflows, escalation protocols, and SLAs.</li><li>
Maintain and continuously improve internal knowledge repositories.</li><li>
Work closely with engineering/product teams to resolve technical issues with precision.</li></ul>
Sales, Stakeholder Management &amp; Business Enablement
<ul><li>Strong sales acumen with the capability to navigate senior stakeholders and steer commercial conversations toward upsell outcomes.</li><li>
Work closely with Sales to shape renewal strategies, negotiate terms, and support commercial proposals.</li><li>
Provide deep customer insights that guide sales positioning and product strategy.</li><li>
Support opportunity scoping, technical clarifications, and solution tailoring during expansion discussions.</li></ul>
Required Skills &amp; Experience
<ul><li>Bachelor's degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).</li><li>
3 to 5 years of experience in customer success, sales, customer support, account management, or technical client-facing roles.</li><li>
Strong technical acumen with ability to interpret solution architectures and operational workflows.</li><li>
Advanced Excel skills; working experience with Jira, HubSpot; and ability to leverage automation tools for reporting and customer management.</li><li>
Proven record of driving commercial conversations, influencing stakeholders, and closing upsell/cross-sell opportunities.</li><li>
Exceptional stakeholder management skills, capable of engaging both operational teams and senior executives with confidence.</li><li>
Excellent communication, negotiation, conflict resolution, and analytical problem-solving skills.</li></ul></div>

Instacare Technologies

We&rsquo;re seeking an IT Support Manager to lead our Customer Success team, manage post-sale relationships, and ensure our clients (doctors, clinics, hospitals, pharmacies and labs) achieve full value from the platform. This role requires a strategic thinker who can lead onboarding, support retention, mentor team members, and serve as the bridge between customers and product teams.Key Responsibilities<ul><li>Own the entire customer lifecycle from onboarding to retention and upsell.</li><li>Coordinate onboarding processes: training, implementation checklists, initial data setup.</li><li>Act as the main point of contact for key clients, ensuring satisfaction and adoption.</li><li>Monitor client health (usage data, feedback, issues) and proactively prevent churn.</li><li>Collaborate with product and support teams to address client needs and improve services.</li><li>Oversee support tickets, escalations, and ensure resolution SLAs are met</li><li>Mentor and manage a small team of Customer Success Executives</li><li>Prepare monthly reports: onboarding progress, churn risks, client feedback, upsell opportunities</li><li>Drive customer engagement with new features, modules, and services</li><li>Build long-term relationships with client stakeholders (hospital admin, doctors, etc.)</li><li>Manage renewal and upgrade conversations in coordination with Sales team</li></ul>Requirements<ul><li>5&ndash;7 years of experience in Customer Success, Account Management, Implementation, or Client Services (preferably in SaaS, software, or healthcare tech)</li><li>Excellent verbal and written communication skills in English &amp; Urdu</li><li>Strong problem-solving, conflict resolution, and relationship-building abilities</li><li>Familiar with onboarding, training, and usage adoption for software tools</li><li>Experience with hospitals, clinics, EMR systems, or B2B SaaS is a strong plus</li><li>Strong leadership and people management skills</li><li>Tech-savvy and capable of understanding software workflows and configurations</li><li>Detail-oriented with a data-driven mindset</li></ul>Education<ul><li>Bachelor&rsquo;s degree required (BBA, MBA, Health Administration, Computer Science, or related)</li><li>Certification in Customer Success, Project Management, or Healthcare IT is a plus.</li></ul>Salary &amp; BenefitsCompetitive market salaryMonthly performance bonuses (based on retention, onboarding metrics)Annual performance review with promotion opportunityFlexible working hours (if needed)Opportunity to work with a leading healthcare software platform in PakistanJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

IT Support Manager

Connexis Pvt. Limited

Position OverviewThe Asst. Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.ResponsibilitiesAs the Asst. Manager Technical/Operations your duties will include:<ul><li>Leading a team of Solutions Development and Customer Services based in Lahore</li><li>Coaching and mentoring of team members</li><li>Achieving department SLAs, metrics, and OKRs</li><li>Resource scheduling for team and Projects</li><li>Evaluate team member performance based on KPI&rsquo;s</li><li>Professional development and career pathing</li><li>Owning and resolving customer escalations</li><li>Providing direct customer support as needed</li><li>Working on continuous process improvements and projects</li><li>Define success and help the team achieve success</li><li>Hire, Train and onboard new employees</li></ul>Minimum Requirements<ul><li>You are a role model and lead through inspiration, perspiration, and determination.</li><li>Comfortable wearing many hats</li><li>Adept at conflict resolution and handling escalations</li><li>Ability to troubleshoot and problem solve</li><li>Comfortable working cross-functionally with other teams</li><li>Excellent verbal and written communication skills. You know what to say and how to say it</li><li>Keen attention to detail</li><li>Commitment to learning and continuous improvement</li><li>Thrives in a fast-paced, dynamic environment and able to work independently and as a team</li><li>Previous experience leading teams</li><li>Bachelor's degree in engineering or computer Sciences</li><li>3+ years of equivalent work experience</li><li>Experience in customer relationship management</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li></ul>Work Location: In person

Assistant Manager Operations

BaZing Inc.

<div>
 
 
 Job Title:
 
 Business Sales Executive
 
 
 
 Location:&nbsp;
 
 On-Site (PKT Time Zone)
 
 
 
 Salary Range:&nbsp;
 
 up to 100K PKR + Uncapped Commissions.
 
 
 
 
 
 
 Work Schedule:&nbsp;
 
 (05 Positions Available)
 
 
 Monday - Friday, 3:00 PM - 11:30 PM (PKT)
 
 
 This role follows an alternate Saturday working schedule.
 
 
 
 
 
 
 Company Overview:
 
 
 
 Bazing is a leading contact center specializing in customer acquisition, sales, and support for high-growth industries including Energy, POS Systems, Telecommunications and Lead Generation. We partner with top businesses to deliver exceptional outbound and inbound sales solutions, driving revenue growth and customer satisfaction through expert telemarketing and lead generation strategies.
 
 
 
 
 
 
 About Bazing:
 
 
 
 At Bazing, we combine cutting-edge technology with a results-driven approach to help clients expand their customer base and maximize conversions. Our expertise spans across key sectors:
 
 
 
 
 
 
 Energy:
 
 Supporting Electricity and Utility providers with customer acquisition and retention.
 
 
 
 POS Systems:
 
 Driving sales for point-of-sale and payment processing solutions.
 
 
 
 
 
 We pride ourselves on performance, professionalism and a relentless focus on exceeding sales targets.
 
 
 
 
 
 
 
 Position: Sales Development Executive
 
 
 
 
 
 
 
 
 Job Overview:
 
 
 
 We are looking for a dynamic Sales Development Executive to join our high-energy sales team. In this role, you will be responsible for prospecting, engaging and qualifying potential customers through Outbound Calls and CRM Driven Outreach. Your goal will be to generate high-quality leads and directly close sales for our Energy and POS Solutions, driving revenue growth through proactive outreach and persuasive selling.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Prospecting &amp; Lead Generation:
 
 
 
 Research and identify potential clients in target industries.
 
 
 Use cold calling to generate leads.
 
 
 Qualify prospects based on predefined criteria.
 
 
 
 
 
 
 2. Sales Outreach &amp; Conversion:
 
 
 
 Engage prospects with persuasive, value-driven communication.
 
 
 Explain product/service benefits and overcome objections.
 
 
 Schedule sales meetings for the closing team.
 
 
 
 
 
 
 3. CRM &amp; Pipeline Management:
 
 
 
 Log all interactions and update lead status in the CRM.
 
 
 Maintain a structured follow-up process to nurture leads.
 
 
 
 
 
 
 4. Market &amp; Industry Awareness:
 
 
 
 Stay updated on trends in Energy, POS, Telecom, or Lead Generation.
 
 
 Adjust pitch strategies based on industry insights.
 
 
 
 
 
 
 Requirements:
 
 
 
 Excellent English communication.
 
 
 Proven experience in telesales, cold calling, or lead generation (preferred).
 
 
 Strong persuasion and objection-handling skills.
 
 
 Self-motivated with a target-driven mindset.
 
 
 
 
 
 
 Nice-to-Haves:
 
 
 
 Experience in Energy, POS, Telecom or Lead Generation sales.
 
 
 Familiarity with sales automation tools.
 
 
 
 
 
 
 Why Join Bazing?
 
 
 
 Performance-based incentives (uncapped commissions).
 
 
 Industry-specific training to sharpen your sales skills.
 
 
 Fast-paced, growth-oriented environment.
 
 
 Opportunity to work with global clients.
 
 
 
 
 
 Ready to drive sales success? Apply now and become a key player in Bazing&rsquo;s Sales Team!
 
</div>

Business Sales Executive

Lumovy Technology Solutions

<div>
 
 About Illumina Technology Solutions, LLC
 
 
 
 At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com
 
 
 
 About The Role
 
 
 
 The
 
 
 Customer Success Specialist within
 
 
 the
 
 
 Customer Experience &amp; Growth (CXG)
 
 
 team for
 
 
 Business Applications
 
 
 plays a critical role in driving and delivering high-impact partner-facing events, such as the
 
 
 Dynamics 365 Solution Architect Bootcamps
 
 
 and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with
 
 
 Dynamics 365
 
 
 ,
 
 
 Power Platform
 
 
 , and
 
 
 Copilot Studio/AI Agent development
 
 
 .
 
 
 The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.
 
 
 
 Essential Functions
 
 
 
 
 
 Demand Generation &amp; Partner Registration
 
 
 
 
 <ul>
 <li>
 Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.
 </li>
 <li>
 Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.
 </li>
 <li>
 Facilitate partner qualification, registration, and approval processes with timely communication.
 </li>
 <li>
 Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.
 
 
 </li>
 </ul>
 
 
 Content Management
 
 
 
 
 <ul>
 <li>
 Partner with Product Teams and Solution Architects to develop event content by product track.
 </li>
 <li>
 Manage content schedules and milestones; ensure alignment with event timelines.
 </li>
 <li>
 Support presenters with templates, logistics, and review processes.
 </li>
 <li>
 Coordinate and manage office hours for content support.
 
 
 </li>
 </ul>
 
 
 End-to-End Event Planning &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Lead project planning, status reporting, and weekly cross-functional stand-ups.
 </li>
 <li>
 Maintain and execute against a detailed project timeline across all event workstreams.
 </li>
 <li>
 Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.
 </li>
 <li>
 Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).
 </li>
 <li>
 Respond to and resolve real-time onsite issues.
 
 
 </li>
 </ul>
 
 
 Post-Event Wrap-Up
 
 
 
 
 <ul>
 <li>
 Collect, analyze, and report on post-event survey feedback.
 </li>
 <li>
 Conduct internal debriefs to extract lessons learned and integrate into future planning.
 </li>
 <li>
 Deliver post-event reports, including participation metrics and recommendations for improvement.
 
 
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.
 </li>
 <li>
 Maintain partner satisfaction and program growth as key success metrics.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 
 Core Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong interpersonal, verbal, and written communication skills.
 </li>
 <li>
 Excellent organization and attention to detail.
 </li>
 <li>
 Self-motivated with proactive follow-up and project ownership.
 </li>
 <li>
 Capable of working independently and cross-functionally with diverse teams.
 </li>
 <li>
 Strong presentation and stakeholder engagement skills.
 </li>
 <li>
 Analytical mindset and adaptability to manage multiple priorities.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Previous experience at Microsoft or with the Microsoft partner channel.
 </li>
 <li>
 Background as a Partner or Customer Success Manager.
 </li>
 <li>
 Experience in customer/stakeholder-facing relationship roles.
 </li>
 <li>
 Prior event management experience is a strong plus.
 </li>
 <li>
 Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.
 </li>
 <li>
 Comfortable working 3&ndash;4+ hours during Pacific Time business hours.
 
 
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 
 
 <ul>
 <li>
 Partner satisfaction and feedback.
 </li>
 <li>
 Growth and expansion of the partner skilling program.
 </li>
 <li>
 Timely and effective cross-team communication and coordination.
 </li>
 <li>
 Execution excellence across logistics, content, and stakeholder engagement.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
</div>

Customer Success Specialist

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

Explore 2236+ Customer success support lead in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.

2236 customer success support lead jobs IN Lahore Pakistan

Customer Success & Support Lead

Customer Success & Support Lead

IT Support Manager

Assistant Manager Operations

Business Sales Executive

Customer Success Specialist

Customer Success Specialist