customer success specialist Jobs in Lahore Pakistan

customer success specialist

technical sales engineer Jobs in Lahore Pakistan

technical sales engineer

customer success & support lead Jobs in Lahore Pakistan

customer success & support lead

customer support representative Jobs in Lahore Pakistan

customer support representative

customer support specialist Jobs in Lahore Pakistan

customer support specialist

software support consultant

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX:CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company.
 <br/>
 <br/>
 We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special &ndash; a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI and Industry 4.0 plays right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency and engagement. Our head office is located in the beautiful town of Oakville and we are moving to brand new offices (in Oakville) at the beginning of 2020.
 <br/>
 <br/>
 <strong>
  Product Description
  <br/>
  <br/>
 </strong>
 Shoplogix is an advanced IoT software platform that increases efficiency, boosts productivity and improves performance in manufacturing. We offer an innovative web-based solution that transforms the way we see, analyze and interpret data to drive machine and process efficiency on the plant-floor. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production and automatically highlights the opportunity cost of downtime in a highly visual and intuitive reporting interface. Shoplogix integrates data visualization with powerful analytics to expose hidden losses, eliminate waste and accelerate continuous improvement and operational excellence.
 <br/>
 <br/>
 <strong>
  Division Profile:
 </strong>
 <strong>
  https://shoplogix.com/
  <br/>
  <br/>
 </strong>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Software Support
 </strong>
 <strong>
  Consultant (L2)
 </strong>
 in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.
 <br/>
 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support and troubleshoot software and hardware issues/questions via telephone, email and/or live chat
  </li>
  <li>
   Document, track and monitor calls and problems to ensure timely resolution
  </li>
  <li>
   Create and monitor the Tickets to ensure all service requests are being managed effectively
  </li>
  <li>
   Communicate with rest of the team to discuss the problems and find the best solution
  </li>
  <li>
   Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues
  </li>
  <li>
   Research solutions to new problems/issues with company products and services
  </li>
  <li>
   Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution through pre-release testing
  </li>
  <li>
   Evaluate/champion the priority of customer reported issue internally to Client
  </li>
  <li>
   Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize Client liability
  </li>
  <li>
   Track and provide timely resolution status to customer and manager, escalating as needed
  </li>
  <li>
   Attend offered training at the time or through recorded webinars
  </li>
  <li>
   Use JIRA to record development requests
  </li>
  <li>
   Creation of useful Knowledge Base articles as measured by usage, customer feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2+ year s experience supporting applications/products
  </li>
  <li>
   Typically requires an AA degree in technical field or equivalent experience and 5 or more years of technical support experience in related field.
  </li>
  <li>
   Must be enthusiastic and energetic with outstanding command of English (verbal and written).
  </li>
  <li>
   Neutral to American accent would be favorable.
  </li>
  <li>
   Previous experience and superior customer/helpdesk service skills.
  </li>
  <li>
   Strong multi-tasking and organizational skills with ability to meet deadlines.
  </li>
  <li>
   Strong written/verbal communication skills: Comfortable with providing support via Phone, Zoom and Email
  </li>
  <li>
   Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies
  </li>
  <li>
   Strong technical aptitude; analytical and critical thinking skills
  </li>
  <li>
   Experience in supporting ERP/business applications/accounting applications would be considered an asset
  </li>
  <li>
   Basic coding knowledge will be considered an asset
  </li>
  <li>
   Experience working for Manufacturing companies will be an asset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Timings:
 </strong>
 9:00 AM to 06:00 PM CET Central EU Time ( 1 PM to 10 PM Pakistan Time)
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Software Support Consultant

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX:CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company.</div><div><br>
We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special &ndash; a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI and Industry 4.0 plays right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency and engagement. Our head office is located in the beautiful town of Oakville and we are moving to brand new offices (in Oakville) at the beginning of 2020.</div><div>
Product Description<br>
Shoplogix is an advanced IoT software platform that increases efficiency, boosts productivity and improves performance in manufacturing. We offer an innovative web-based solution that transforms the way we see, analyze and interpret data to drive machine and process efficiency on the plant-floor. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production and automatically highlights the opportunity cost of downtime in a highly visual and intuitive reporting interface. Shoplogix integrates data visualization with powerful analytics to expose hidden losses, eliminate waste and accelerate continuous improvement and operational excellence.</div><div></div><div>
Division Profile: https://shoplogix.com/<br>
<br>
The Position:<br>
We are looking for a Software Support Consultant (L2) in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.<br>
<br>
Duties And Responsibilities</div><ul><li>
Support and troubleshoot software and hardware issues/questions via telephone, email and/or live chat</li><li>
 Document, track and monitor calls and problems to ensure timely resolution</li><li>
 Create and monitor the Tickets to ensure all service requests are being managed effectively</li><li>
 Communicate with rest of the team to discuss the problems and find the best solution</li><li>
 Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues</li><li>
 Research solutions to new problems/issues with company products and services</li><li>
 Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution through pre-release testing</li><li>
 Evaluate/champion the priority of customer reported issue internally to Client</li><li>
 Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize Client liability</li><li>
 Track and provide timely resolution status to customer and manager, escalating as needed</li><li>
 Attend offered training at the time or through recorded webinars</li><li>
 Use JIRA to record development requests</li><li>
 Creation of useful Knowledge Base articles as measured by usage, customer feedback</li></ul><div></div><div>
Required Qualifications And Skills</div><ul><li>
 Minimum of 2+ year s experience supporting applications/products</li><li>
 Typically requires an AA degree in technical field or equivalent experience and 5 or more years of technical support experience in related field.</li><li>
 Must be enthusiastic and energetic with outstanding command of English (verbal and written).</li><li>
 Neutral to American accent would be favorable.</li><li>
 Previous experience and superior customer/helpdesk service skills.</li><li>
 Strong multi-tasking and organizational skills with ability to meet deadlines.</li><li>
 Strong written/verbal communication skills: Comfortable with providing support via Phone, Zoom and Email</li><li>
 Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies</li><li>
 Strong technical aptitude; analytical and critical thinking skills</li><li>
 Experience in supporting ERP/business applications/accounting applications would be considered an asset</li><li>
 Basic coding knowledge will be considered an asset</li><li>
 Experience working for Manufacturing companies will be an asset</li></ul><div><br>
Work Timings: 9:00 AM to 06:00 PM CET Central EU Time ( 1 PM to 10 PM Pakistan Time)</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Web Applications & Data Integration Company

<p><b>Position:</b> Odoo Functional Consultant</p><p><b>Shift:</b> 9:00 PM &ndash; 6:00 AM PKT (Night Shift)<br/><b>Location:</b> College Road, Township, Lahore<br/><b>Job Type:</b> Full-Time | On-site</p><p><b>About WADIC</b></p><p>WADIC is a U.S.-based software engineering and technology company headquartered in Colorado, with teams located across Pakistan, India, and the Philippines. Recognized by CIO Review in 2018 as one of the &ldquo;Top 10 Most Promising Agile Service Providers,&rdquo; WADIC delivers innovative, high-performance software solutions&mdash;including web applications, mobile apps, and custom products&mdash;to clients worldwide.</p><p><b>Job Overview</b></p><p>We are looking for an experienced Odoo Functional Consultant to join our growing team. The ideal candidate should have a strong understanding of business workflows and the ability to match them with Odoo ERP functionalities. This role includes interacting with clients to gather requirements, configuring Odoo modules, and offering continuous guidance and support throughout the implementation process.</p><p><b>Key ResponsibilitiesClient Interaction</b></p><ul><li>Work closely with clients to understand business operations, objectives, and system needs.</li><li>Conduct in-depth requirement analysis and map client needs to Odoo functionalities.</li></ul><p><b>Odoo Configuration</b></p><ul><li>Customize and configure Odoo modules such as Sales, Inventory, Accounting, CRM, and HR according to client requirements.</li></ul><p><b>Project Leadership</b></p><ul><li>Lead and manage Odoo ERP implementation projects, ensuring delivery within timelines and budget.</li></ul><p><b>Training &amp; Support</b></p><ul><li>Conduct end-user training sessions and provide post-implementation support for smooth system adoption.</li></ul><p><b>Documentation</b></p><ul><li>Create clear, complete documentation including configuration details, customization notes, and user manuals.</li></ul><p><b>Testing</b></p><ul><li>Perform comprehensive system testing to ensure solutions meet defined requirements.</li></ul><p><b>Troubleshooting</b></p><ul><li>Identify, analyze, and resolve issues during and after implementation.</li></ul><p><b>Continuous Improvement</b></p><ul><li>Stay updated with the latest Odoo features and ERP industry trends.</li><li>Recommend system improvements to enhance performance and efficiency.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related discipline.</li><li>At least 3 years of hands-on experience working with Odoo across various modules.</li><li>Strong understanding of ERP workflows and business processes.</li><li>Excellent analytical and problem-solving skills.</li><li>Ability to manage multiple projects simultaneously.</li><li>Strong communication and interpersonal skills for client engagement.</li><li>Experience with SQL, Python, or related technologies is an advantage.</li><li>Odoo certification is preferred.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Opportunities for professional growth and skill development</li><li>Supportive and collaborative work environment</li></ul><p><b>Application Questions</b></p><ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you willing to work the night shift (9 PM &ndash; 6 AM PKT)?</li></ul><p><b>Job Type:</b> Full-time<br/><b>Work Location:</b> In person</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Odoo Functional Consultant

<p><b>Position: Odoo Functional Consultant</b></p><p><b>Shift:</b> 9:00 PM &ndash; 6:00 AM PKT (Night Shift)<br/><b>Location:</b> College Road, Township, Lahore<br/><b>Job Type:</b> Full-Time | On-site</p><p><b>About WADIC</b></p><p>WADIC is a U.S.-based software engineering and technology company headquartered in Colorado, with teams distributed across Pakistan, India, and the Philippines. Recognized by CIO Review as one of the &ldquo;Top 10 Most Promising Agile Service Providers&rdquo; in 2018, WADIC builds innovative, high-performance software solutions&mdash;including web applications, mobile apps, and custom products&mdash;for global clients.</p><p><b>Job Overview</b></p><p>We are seeking an experienced <b>Odoo Functional Consultant</b> to join our expanding team. The ideal candidate possesses strong knowledge of business workflows and the ability to align them with Odoo ERP functionalities. This role involves working closely with clients to gather requirements, configure Odoo modules, and provide ongoing guidance and support throughout project implementations.</p><p><b>Key Responsibilities Client Interaction</b></p><ul><li>Collaborate with clients to understand their business processes, goals, and system requirements.</li><li>Conduct detailed requirement analysis and translate needs into Odoo functionalities.</li></ul><p><b>Odoo Configuration</b></p><ul><li>Customize and configure Odoo modules such as Sales, Inventory, Accounting, CRM, and HR according to client specifications.</li></ul><p><b>Project Leadership</b></p><ul><li>Manage and oversee Odoo ERP implementation projects, ensuring timely delivery and adherence to budget.</li></ul><p><b>Training &amp; Support</b></p><ul><li>Deliver end-user training sessions and offer post-implementation support to ensure smooth system adoption.</li></ul><p><b>Documentation</b></p><ul><li>Prepare clear and comprehensive documentation including configuration notes, customization details, and user guides.</li></ul><p><b>Testing</b></p><ul><li>Perform thorough system testing to validate that solutions meet expected requirements.</li></ul><p><b>Troubleshooting</b></p><ul><li>Identify, diagnose, and resolve issues during and after implementation.</li></ul><p><b>Continuous Improvement</b></p><ul><li>Stay updated on the latest Odoo features and ERP trends.</li><li>Recommend system enhancements to improve overall performance and efficiency.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li><li>Minimum <b>3 years of hands-on experience</b> working with Odoo across multiple modules.</li><li>Strong understanding of ERP workflows and business processes.</li><li>Excellent analytical and problem-solving abilities.</li><li>Capability to manage multiple projects at once.</li><li>Strong interpersonal and communication skills for client-facing interactions.</li><li>Experience with SQL, Python, or related technologies is a plus.</li><li>Odoo certification is preferred.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Professional growth and skill development opportunities</li><li>Supportive and collaborative work culture</li></ul><p><b>Application Questions</b></p><ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you willing to work the night shift (9 PM &ndash; 6 AM PKT)?</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Speed Force Digital

<p>Job Summary</p><p>SPEEDFORCE DIGITAL is hiring an Electrical Design Engineer / Designer with strong expertise in EPLAN or SEE Electrical software for LV panel design. The candidate must have hands-on experience in preparing detailed electrical layouts, control schematics, wiring diagrams, and panels for both type-tested and non type-tested systems.</p><p>Key Responsibilities</p><p>- Develop complete electrical designs for MDB, SMDB, MCC, ATS, Synchronization, PFC, PLC panels using EPLAN or SEE Electrical</p><p>- Prepare:<br/>* Single Line Diagrams (SLD)<br/>* Control &amp; wiring diagrams<br/>* General arrangement drawings<br/>* Terminal diagrams, cable schedules, and bill of materials (BOM)</p><p>- Design panels as per IEC 61439, SEC, ARAMCO, and consultant requirements</p><p>- Coordinate with estimation, production, and procurement teams</p><p>- Prepare as-built drawings and update revisions as per site or consultant feedback</p><p>Qualifications &amp; Skills</p><p>- Diploma or Bachelor's in Electrical Engineering</p><p>- Minimum 2&ndash;3 years experience in panel design using EPLAN or SEE Electrical</p><p>- Strong understanding of LV panels, control logic, protection devices, wiring, and layouts</p><p>- Knowledge of type-tested panel design and busbar calculations is a major advantage</p><p>- Ability to read and interpret consultant drawings and specifications</p><p>- Excellent English communication skills (written and verbal)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Electrical Design Engineer

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
The Division<br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
Division Profile: <div>https://www.discorp.com/</div><br>
<br>
The Position<br>
We are seeking Customer Services Consultant, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.<br>
<br>
Job Responsibilities<br>
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:</div></div><div><ul><li><div>
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.</div></li></ul></div><div><ul><li><div>
Create tickets in our ticketing system following process.</div></li></ul></div><div><ul><li><div>
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.</div></li></ul></div><div><ul><li><div>
Monitor incidents, prioritize and respond as appropriate.</div></li></ul></div><div><ul><li><div>
Trouble shoot tickets for level 1 support.</div></li></ul></div><div><ul><li><div>
Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.</div></li></ul></div><div><ul><li><div>
Constantly gather product knowledge to enhance support experience and share with team.</div></li></ul></div><div><ul><li><div>
Ensure ongoing customer satisfaction through timely response and resolution.</div></li></ul></div><div><ul><li><div>
Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.</div></li></ul></div><div><ul><li><div>
Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.</div></li></ul></div><div></div><div><div>
Required Qualification &amp; Skills</div></div><div><ul><li><div>
Bachelor's degree or diploma in IT or a related field.</div></li></ul></div><div><ul><li><div>
Excellent verbal and written English communication skills.</div></li></ul></div><div><ul><li><div>
Experience of managing inbound calls (North American region).</div></li></ul></div><div><ul><li><div>
Strong technical investigation and follow-up skills.</div></li></ul></div><div><ul><li><div>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</div></li></ul></div><div><ul><li><div>
Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.</div></li></ul></div><div><ul><li><div>
Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.</div></li></ul></div><div></div><div><div>
Work Timings: Monday to Friday: 5 am &ndash; 5pm Pacific Standard Time (Individual shifts will vary in this window)</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L1)

Explore 2062+ Software support consultant in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.

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