customer service representative Jobs in Dubai United Arab Emirates

customer service representative

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

guest service agent Jobs in Dubai United Arab Emirates

guest service agent

call center agent Jobs in Dubai United Arab Emirates

call center agent

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

customer support agent

Confidential Company

<p><em>Key Responsibilities:</em></p><ul><li><em>Handle      inbound and outbound calls and respond to emails or online inquiries.</em></li><li><em>Communicate      clearly in both Arabic      and English.</em></li><li><em>Listen      with empathy and provide accurate, timely solutions.</em></li><li><em>Document      all customer interactions in CRM systems.</em></li><li><em>Support      Customer Experience (CX) programs, surveys, and service feedback.</em></li><li><em>Collaborate      with internal teams to improve service quality.</em></li></ul>

Customer Support Agent (Arabic and English Mandatory)

Tafaseel Group

<strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> <strong>Requirements:</strong> <ul><li><p>Proven experience working in roles such as customer service, administrative support, or licensing support.</p></li><li><p>Minimum of <strong>3 years</strong> in a <strong>customer service or call center</strong> role.</p></li><li><p><strong>Excellent communication skills in English</strong>; <strong>Arabic speaker is required</strong> (additional languages are a plus).</p></li><li><p>Strong <strong>problem-solving</strong> and <strong>interpersonal skills</strong>.</p></li><li><p>Ability to <strong>work under pressure</strong> and manage <strong>multiple tasks</strong> efficiently.</p></li><li><p>Proficient in <strong>MS Office</strong> and <strong>CRM systems</strong>.</p></li><li><p><strong>Flexible to work shifts</strong>, including <strong>weekends</strong> if required.</p></li></ul>

Call Center Agent - Sponsored Visa

KERZNER INTERNATIONAL LIMITED

<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p><br></p>
<p> </p>
<p> <strong>About The Role</strong> </p>
<p>The call center Agent will be the liaison between our company and its current and potential customers.</p>
<p> <strong>Key Duties and Responsibilities  </strong> </p>
<p>    Manage large amounts of inbound and outbound calls in a timely manner<br>     Follow communication  scripts  when handling different topics<br>     Identify customers  needs, clarify information, research every issue and provide solutions and/or alternatives<br>     Seize opportunities to upsell products when they arise<br>     Build sustainable relationships and engage customers by taking the extra mile<br>     Keep records of all conversations in our call center database in a comprehensible way<br>     Frequently attend educational seminars to improve knowledge and performance level<br>     Meet personal/team qualitative and quantitative targets </p>
<p> <strong>Experience &amp; Educational Requirements</strong> </p>
<p>      High School Degree<br>     Previous experience in a customer support role<br>     Familiarity with systems and practices<br>     Strong phone and verbal communication skills, along with active listening<br>     Track record of over-achieving quota<br>     Customer focus and adaptability to different personality types<br>     Ability to multitask, set priorities and manage time effectively</p> <p> </p>
<p><br></p>

Call Center Agent

Gargash Hospital

<p>Job Location</p>
 
 <div>
 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
 </div>
 
 <div>
 <div>
 <p>Experience</p>
 </div>
 <div>
 <p> <span>1 to 5 years</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Qualification Level</p>
 </div>
 <div>
 <p> <span>Diploma; Graduate</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Job Function</p>
 </div>
 <div>
 <p> <span>Customer Service / Telecalling<br> </span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Skillset</p>
 </div>
 <div>
 <p> <span>call center experience</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Preferred Jobseekers</p>
 </div>
 <div>
 <p>Jobseekers from any country</p> 
 <div>
</div>
 <div>
<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
 <div>
 <div>
</div></div></div>

Call Centre Agent

McCone Properties

<p><b>Key Responsibilities:</b></p>
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
<p><b>What We Offer:</b></p>
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

Alba Corporation

<div><p><b>We are looking for a UAE National Call Centre Agent to</b> join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.</p><p>
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you&rsquo;re ready to be the voice of a leading automotive brand, read on.</p><p><b>
Key Responsibilities</b></p><p><b>
Customer Support &amp; Service Coordination</b></p><ul>
<li>
Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul><p><b>
Collaboration &amp; Communication</b></p><ul>
<li>
Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul><p><b>
Performance &amp; Reporting</b></p><ul>
<li>
Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul><p><b>
Requirements:</b></p><ul>
<li>
UAE National with Family Book</li>
<li>1&ndash;2 years of experience in customer service, preferably in automotive or call centre environments</li>
<li>Excellent verbal and written communication in English and Arabic</li>
<li>Familiarity with CRM systems and basic Microsoft Office tools</li>
<li>High attention to detail and customer-first mindset</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>High school diploma or equivalent</li>
</ul><p><b>
Salary &amp; Benefits:</b></p><ul>
<li><b>
Competitive Salary:</b> 5,000 &ndash; 8,500 AED</li>
<li>Target-based incentive structure with commission potential</li>
<li>Medical insurance</li>
<li>30 days of paid annual leave</li>
<li>Career development and training opportunities within the group</li>
</ul><p><b>
Work Arrangement:</b></p><ul>
<li>
Type: Full-time, on-site position</li>
</ul><p><b>
Why Join Us?</b><br>
Be the voice of a respected automotive brand
<br>
Enjoy a commission-based role with growth potential
<br>
Thrive in a team that values professionalism, support, and performance
<br>
Access continuous training and career progression within a stable group</p><p><b>
If you're dependable, proactive, and take pride in helping customers&mdash;apply today!</b></p></div>

UAE National Call Centre Agent – Automotive Division

Emirates

<b>Job PurposeT</b>o deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

Explore 10000+ Customer support agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.