customer support agent

VaporVM

<div><div><div><b>Date Posted:</b></div>
24 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>Call Center Agent (L0)</b></p>
<p><b>
Position Summary</b></p>
<p>
The Call Center Agent acts as the first point of contact. The role is responsible for receiving, documenting, and managing all support inquiries, incidents, and service requests through the ServiceNow IT Service Management (ITSM) platform.</p>
<p>
The agent ensures professional communication, timely ticket resolution, and adherence to established Service Level Agreements (SLAs) &mdash; contributing to the overall service excellence and digital transformation vision.</p>
<p>
 <b>Core Responsibilities</b></p>
<ul><li>Handle inbound and outbound calls, emails, and chat requests in both Arabic and English.</li></ul>
<ul><li>Log, categorize, and update tickets in ITSM for incidents, service requests, and general inquiries.</li></ul>
<ul><li>Assign and route tickets to the appropriate technical teams based on the issue type and priority.</li></ul>
<ul><li>Follow up on open tickets, ensuring timely resolution and proper closure.</li></ul>
<ul><li>Maintain accurate and complete documentation for every customer interaction.</li></ul>
<ul><li>Escalate high-priority or unresolved cases to supervisors in line with escalation procedures.</li></ul>
<ul><li>Provide clear and professional communication to end users regarding issue status and next steps.</li></ul>
<ul><li>Maintain awareness of IT services, systems, and processes to provide accurate assistance.</li></ul>
<ul><li>Support continuous improvement by suggesting workflow, script, or knowledge base enhancements.</li></ul>
<ul><li>Ensure all communication adheres to government service quality, confidentiality, and data privacy standards.</li></ul><br>
<p></p>
<p><b>
Required Experience</b></p>
<ul><li>1&ndash;3 years of experience in a call center, IT helpdesk, or customer support environment.</li></ul>
<ul><li>Experience with ServiceNow ITSM or similar ticketing tools (e.g., Remedy, Zendesk, Jira).</li></ul>
<ul><li>Experience in bilingual customer communication (Arabic and English).</li></ul>
<ul><li>Experience in a government or digital service environment is an advantage.</li></ul>
<p></p>
<p><b>Skills</b></p>
<ul><li>Strong verbal and written communication skills (Arabic &amp; English).</li></ul>
<ul><li>Excellent interpersonal and customer service abilities.</li></ul>
<ul><li>Knowledge of <b>IT service management workflows</b> and terminology.</li></ul>
<ul><li>Ability to multitask and manage multiple interactions effectively.</li></ul>
<ul><li>Attention to detail and accurate data entry.</li></ul>
<ul><li>Time management and prioritization under pressure.</li></ul>
<ul><li>Teamwork, reliability, and professional demeanor.<b>Certifications</b></li></ul>
<ul><li>ITIL v4 Foundation (preferred).</li></ul>
<ul><li>CompTIA Network+ / Microsoft AZ-900 (advantage).</li></ul>
<p><b>
Key Deliverables</b></p>
<ul><li>Accurate creation and closure of ServiceNow tickets.</li></ul>
<ul><li>Clear and timely communication with government entities.</li></ul>
<ul><li>Consistent adherence to SLA and escalation policies.</li></ul>
<ul><li>Contribution to improved customer satisfaction scores.</li></ul>
<ul><li>Maintenance of complete and correct ticket records for audits.</li></ul>
<p><b>
KPIs</b></p>
<p>
o First Call Resolution (FCR) Rate.</p>
<p>
o Ticket Logging Accuracy in ServiceNow.</p>
<p>
o Customer Satisfaction (CSAT) Score.</p>
<p>
o SLA Compliance Percentage.</p>
<p>
o Average Handling Time (AHT).</p>
<p>
o Attendance &amp; Schedule Adherence.</p><br>
<p></p>
<p><b>
Reporting</b></p>
<p>
Reports to NOC Manager</p></div></div><p></p>

Call Center Agent

Tafaseel Group

<strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> <strong>Requirements:</strong> <ul><li><p>Proven experience working in roles such as customer service, administrative support, or licensing support.</p></li><li><p>Minimum of <strong>3 years</strong> in a <strong>customer service or call center</strong> role.</p></li><li><p><strong>Excellent communication skills in English</strong>; <strong>Arabic speaker is required</strong> (additional languages are a plus).</p></li><li><p>Strong <strong>problem-solving</strong> and <strong>interpersonal skills</strong>.</p></li><li><p>Ability to <strong>work under pressure</strong> and manage <strong>multiple tasks</strong> efficiently.</p></li><li><p>Proficient in <strong>MS Office</strong> and <strong>CRM systems</strong>.</p></li><li><p><strong>Flexible to work shifts</strong>, including <strong>weekends</strong> if required.</p></li></ul>

Call Center Agent - Sponsored Visa

Gargash Hospital

<p>Job Location</p>
 
 <div>
 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
 </div>
 
 <div>
 <div>
 <p>Experience</p>
 </div>
 <div>
 <p> <span>1 to 5 years</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Qualification Level</p>
 </div>
 <div>
 <p> <span>Diploma; Graduate</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Job Function</p>
 </div>
 <div>
 <p> <span>Customer Service / Telecalling<br> </span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Skillset</p>
 </div>
 <div>
 <p> <span>call center experience</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Preferred Jobseekers</p>
 </div>
 <div>
 <p>Jobseekers from any country</p> 
 <div>
</div>
 <div>
<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
 <div>
 <div>
</div></div></div>

Call Centre Agent

Emirates

<b>Job PurposeT</b>o deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

GFX marketing management llc

<p>We are hiring Customer Service Executives for our office in Dubai.</p><p><b>Candidates with good communication skills in Hindi, English, Malayalam, Kannada, Telugu, or Tamil (any one language) will be preferred.</b></p><p><b>Responsibilities:</b></p><ul><li>Handle incoming and outgoing customer calls</li><li>Provide clear information about company services</li><li>Assist clients with queries and follow-ups</li><li>Update and maintain customer records</li><li>Ensure a good customer experience</li></ul><p><b>Requirements</b>:</p><ul><li>Good communication in any listed language</li><li>Basic computer skills</li><li>Positive attitude &amp; willingness to learn</li><li>Freshers and experienced both can apply</li></ul><p><b>Benefits:</b></p><p>Fixed salary + monthly incentives</p><p>Performance bonuses</p><p>Professional and friendly work environment</p><p>Full training provided</p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED6,000.00 per month</p>

Stock Broker Telesales

Presentail

Overview <p>Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.</p> Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Next Drop Delivery Services

<p><b>Job Description:</b><br/>We are looking for a dedicated and professional <b>Customer Service Executive</b> to join our team. The ideal candidate should have strong communication skills and the ability to handle customer inquiries efficiently.</p><p><b>Requirements:</b></p><ul><li>Minimum <b>2 years of experience</b> in customer service</li><li><b>Excellent computer skills</b> (MS Office, email handling, CRM systems)</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and work under pressure</li><li><b>Female candidates only</b></li></ul><p><b>Key Responsibilities:</b></p><ul><li>Handle customer queries via phone, email, and WhatsApp</li><li>Coordinate with internal teams to resolve customer issues</li><li>Maintain accurate customer records and reports</li><li>Ensure high levels of customer satisfaction</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Customer Service

Explore 4636+ Customer support agent in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.