customer solutions manager Jobs in Islamabad Pakistan

customer solutions manager

customer success specialist Jobs in Islamabad Pakistan

customer success specialist

associate, client support Jobs in Islamabad Pakistan

associate, client support

associate, client support (ciq) Jobs in Islamabad Pakistan

associate, client support (ciq)

call center agents/csr Jobs in Islamabad Pakistan

call center agents/csr

customer support agent

Tangent Technologies Pvt Ltd

Job description Responsibilities:Tangent Technologies are hiring for Customer Support Agent <ul><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs</li><li>Establish, develop and maintain positive business and customer relationships</li><li>Reach out to customer leads through cold calling</li><li>Expedite the resolution of customer problems and complaints to maximize satisfaction</li><li>Achieve agreed upon sales targets and outcomes within schedule</li><li>Coordinate sales effort with team members and other departments</li><li>Analyze the territory/market&rsquo;s potential, track sales and status reports</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Keep abreast of best practices and promotional trends</li><li>Continuously improve through feedback</li></ul>Requirements:<ul><li>Proven work experience of at least 1 year as a Customer Sales Representative</li><li>Excellent knowledge of MS Office</li><li>Familiarity with BRM and CRM practices along with ability to build productive business professional relationships</li><li>Highly motivated and target driven with a proven track record in sales</li><li>Excellent selling, negotiation and communication skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to create and deliver presentations tailored to the audience needs</li><li>Relationship management skills and openness to feedback</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul>What we offer? (Benefits)<ul><li>Wonderful working environment unique opportunity to learn a complete product cycle.</li><li>Competitive salary and incentive package</li><li>Provident fund</li><li>Bi-annual increments</li><li>Appreciation awards</li><li>18 paid leaves</li><li>Health insurance</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>&bull; What is your current salary?</li><li>&bull; What is your expected salary?</li><li>&bull; Do you have excellent English Communication Skills?</li><li>&bull; Our office is located at i9/3 Islamabad. Do you have any commute</li><li>&bull; Can you join us immediately?</li><li>&bull; Do you have 1-2 year experience of US Healthcare Campaigns?</li></ul>Work Location: In person

Customer Support Agent

Healthcare Evolutions Medical Services Pvt. Ltd.

An Australian Medical Company is seeking dedicated and enthusiastic individuals to join our team as CSR/Call Center Agents at our Islamabad office located in E-11.Position: CSR/Call Center AgentLocation: E-11, Islamabad, PakistanCompany: Australian Medical CompanyJob Type: Full-timeSalary: 60,000 - 80,000 PKR (salary range based on interview performance)Working Hours: 2:30 AM - 11:00 AM (Australian Standard Time)Key Responsibilities:&middot; Handle inbound and outbound customer calls professionally and courteously.&middot; Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.&middot; Communicate effectively within and outside the organization to ensure smooth interactions.&middot; Maintain accurate and detailed records of customer interactions.Requirements:&middot; Excellent English Communication skills required&middot; Ability to effectively communicate with Patients and colleagues.&middot; Proficient in using communication tools and software.&middot; Flexibility to work during Australian Standard Time (2:30 AM - 11:00 AM).Timing may vary due to day light saving.Application Process:Interested candidates are encouraged to apply by sending their updated CV toaamir.g@healthcareevolutions.comNote:&middot; Female candidates are strongly encouraged to apply.&middot; Office timings are aligned with Australian Standard Time and may vary occasionally.&middot; Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Call Center Agents/CSR

Abacus Outsourcing

Company: Abacus BPO, Islamabad Location: I-9/3, Islamabad , Pakistan Shift Timing: 6:00 PM &ndash; 3:00 AM (5 days a week) Salary: Rs. 60,000 &ndash; Rs. 75,000/month Start Date: Immediate openings availableJob Overview: We&rsquo;re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.Who Should Apply:<ul><li>Fresh graduates or students with O/A Levels, Intermediate, or Bachelor&rsquo;s degree</li><li>Strong command of spoken English (neutral or US accent preferred)</li><li>Willing to work night shifts and in-office (Islamabad)</li><li>Energetic, punctual, and customer-focused</li></ul>Key Responsibilities:<ul><li>Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.</li><li>Establish and nurture strong customer relationships to uphold service excellence.</li><li>Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.</li><li>Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.res</li></ul>Important Notes:<ul><li>This is a voice-based customer service role &ndash; strong spoken English is essential</li><li>On-site position only &ndash; remote work is not available</li><li>Night shift is mandatory</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives</li><li>Medical insurance coverage</li><li>Career development and growth opportunities</li><li>Friendly and professional work environment</li></ul>About Us: Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent.How to Apply:Apply via Indeed or send your CV directly on Whatsapp at 03485616568For queries, call: 051 &ndash; 8746130Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work in night shift? </li><li>Are you fluent in spoken English language? </li></ul>Work Location: In person

Customer Service Specialist - US Campaign, Night Shift, Islamabad

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Helpline Agent

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

eMumba

<div><div><div><div><div><div><div><div><div>We&rsquo;re looking for a hands-on Principal Engineer (AI Systems) who loves to build, not just design. 
You&rsquo;ll spend your time writing code, experimenting with LLMs, and turning ideas into production-grade Generative AI systems. You&rsquo;ll work directly on Retrieval-Augmented Generation (RAG), LLMOps, and multi-agent orchestration frameworks, solving real technical problems every day.</div><div>
This is a purely technical IC role, not a managerial one. You&rsquo;ll lead by example, mentor through code reviews, and own end-to-end technical delivery.</div></div></div>
</div><h2 class="jobSectionHeader">Key Responsibilities
</h2><div><div><div><ul><li>Design and code RAG systems with embeddings, hybrid search, and evaluation pipelines.</li>
<li>Develop hands-on multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or custom).</li>
<li>Implement and maintain LLMOps pipelines for prompt versioning, cost tracking, and evaluation.</li>
<li>Integrate AI workflows with backend services and data layers for real-world scalability.</li>
<li>Experiment with LLMs for retrieval, summarization, and personalization use cases.</li>
<li>Contribute directly to code, architecture reviews, and performance improvements.</li>
</ul><div>Collaborate with data and platform engineers to deploy and optimize GenAI solutions.</div></div></div>
</div><h2 class="jobSectionHeader">Skills, Knowledge and Expertise
</h2><div><div><div>Must-Have Skills
<ul><li>5+ years of backend or ML engineering experience, with strong Python coding skills.</li>
<li>Proven experience shipping RAG systems (vector DBs, embeddings, chunking).</li>
<li>Familiarity with orchestration frameworks (LangGraph, LangChain, AutoGen, or similar).</li>
<li>Understanding of LLM behavior, evaluation, and fine-tuning workflows.</li>
<li>Experience with APIs, microservices, and cloud-native development (AWS preferred).</li>
</ul>Nice-to-Have
<ul><li>Experience with unstructured data (PDFs, tables, images).</li>
<li>Familiarity with distributed systems concepts (async, message queues, caching).</li>
<li>Experience with LLM evaluation or reinforcement learning from feedback (RLAIF).</li>
<li>Understanding of data versioning or retrieval metrics.</li>
</ul>Soft Skills
<ul><li>Builder mindset &mdash; thrives on writing, debugging, and improving production code.</li>
<li>Collaborative, humble, and open to feedback.</li>
<li>Strong communicator who explains design decisions clearly.</li>
</ul><div>Influences through contribution, not hierarchy.</div></div></div>
</div><h2 class="jobSectionHeader">About Emumba
</h2><div><div>We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div></div><div> 
</div></div></div></div></div><div><div><div><div><div><div><div>
</div></div><div><div>Department
Backend
Employment Type
Full Time
Location
Islamabad, Pak
Workplace type
Fully remote</div></div></div></div></div></div></div></div>

Principal Engineer (AI Systems)

NCRI PAKISTAN PVT. LTD.

We&rsquo;re looking to hire an experienced AI/ML Engineer to design and implement intelligent solutions that enhance our customer interaction analytics and CRM insights.Scope of Work<ul><li>Sentiment Analysis of Calls</li><li>Build and deploy models to analyze customer sentiment from call recordings or transcripts.</li><li>Deliver accurate emotion and tone detection using NLP and speech analytics.</li><li>Automated QA of Calls (Auto-QA)</li><li>Develop an AI-driven quality assurance system to evaluate agent performance across compliance, tone, empathy, and resolution metrics.</li><li>Utilize speech-to-text, NLP, and similarity-based evaluation for consistency with internal QA standards.</li><li>Optionally leverage RAG for dynamically referencing updated QA criteria or policy documents.</li><li>AI Integration with CRM (Trends &amp; Next Best Action)</li><li>Integrate AI with our CRM to uncover insights, performance trends, and customer behavior patterns.</li><li>Implement Retrieval-Augmented Generation (RAG) for context-aware recommendations and dynamic knowledge retrieval.</li><li>Use vector databases (e.g., Pinecone, Weaviate, Chroma, FAISS) to enable semantic search and similarity analysis across CRM data.</li><li>Generate &ldquo;next best action&rdquo; suggestions for customer management based on historical interactions and outcomes.</li></ul>Ideal Candidate Qualifications<ul><li>Proven experience in Machine Learning, NLP, and Speech Analytics.</li><li>Strong command of Python, LLM APIs (e.g., OpenAI, Anthropic, Hugging Face).</li><li>Experience with RAG pipelines and vector databases for retrieval and semantic search.</li><li>Background in integrating AI solutions with CRM platforms (Salesforce, HubSpot, or custom systems).</li><li>Familiarity with cloud AI services (AWS Comprehend, Google Speech, or Azure Cognitive Services) is a plus.</li></ul>Deliverables<ul><li>Working prototypes or proof-of-concept modules for each component.</li><li>Scalable architecture and documentation for model deployment.</li><li>Optional dashboards or analytics interface for insights visualization.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Senior Ai / Machine Learning Engineer

Explore 459+ Customer support agent in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.