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client success manager – 2 Jobs in Islamabad Pakistan

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customer solutions manager

WellnessLiving

Title: Customer Solutions Manager
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 7 pm to 7 am Pakistan time)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We’re looking for a dynamic and driven individual to join our growing team as Customer Solutions Manager. Our team is made up of bright, ambitious people who are passionate about delivering excellence. We’re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you’re a collaborative problem-solver with a commitment to quality and innovation, we’d love to have you on board!
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!
 <ul>
<li>Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.</li>
<li>Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.</li>
<li>Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.</li>
<li>Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).</li>
<li>Maintain accurate team coverage documentation aligned with individual working hours.</li>
<li>Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.</li>
<li>Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.</li>
<li>Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.</li>
<li>Assess individual performance, providing coaching, development support, and corrective action when necessary.</li>
<li>Roll out new processes to the team and ensure consistent adoption and compliance.</li>
<li>Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.</li>
<li>Prepare and deliver weekly performance summaries and productivity insights to senior leadership.</li>
<li>Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.</li>
<li>Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.</li>
<li>Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.</li>
<li>Complete Quarterly and Annual Performance assessments for all team members</li>
<li>Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish</li>
<li>Leverage ChatGPT daily to work efficiently and effectively</li>
</ul>
Skills & Qualification: 
<ul>
<li>2 or more years in a management/leadership role with 4+ direct reports</li>
<li>Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team</li>
<li>Demonstrated ability to create and maintain a positive and professional work environment</li>
<li>Very strong verbal and written communication skills in English</li>
<li>Customer oriented, personable and able to adapt to different types of customer needs</li>
<li>Very strong attention to detail</li>
<li>Excellent problem-solving and critical thinking skills</li>
<li>Excellent organizational and time management skills</li>
<li>Proven ability to meet deadlines and thrive in a fast-paced environment</li>
<li>Experience in using ChatGPT to work efficiently</li>
<li>Experience working with CRM & service ticketing software is a plus</li>
<li>Strong technical aptitude and experience with B2B support</li>
<li>Previous experience working with closely with software is a plus</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees. 
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Customer Solutions Manager

<div>
 
 Title
 
 : Customer Solutions Manager
 
 
 
 Location
 
 : Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 
 
 
 Working Hours
 
 : Eastern Time Zone (between 7 pm to 7 am Pakistan time)
 
 
 
 About Us
 
 
 
 WellnessLiving isn&rsquo;t just our name, it&rsquo;s who we are. We&rsquo;re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals&mdash;professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
 
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
 
 
 About You
 
 
 
 We&rsquo;re looking for a dynamic and driven individual to join our growing team as
 
 Customer Solutions Manager
 
 . Our team is made up of bright, ambitious people who are passionate about delivering excellence. We&rsquo;re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you&rsquo;re a collaborative problem-solver with a commitment to quality and innovation, we&rsquo;d love to have you on board!
 
 
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we&rsquo;d love to learn more about you!
 
 
 <ul>
 <li>
 Customer First &ndash; We approach every challenge with a customer-focused lens, driven by an obsession with our customers&rsquo; happiness and success.
 </li>
 <li>
 Excellence &ndash; We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.
 </li>
 <li>
 Accountability &ndash; We take full ownership of our decisions, actions, and outcomes &ndash; both successes and failures.
 </li>
 <li>
 Adaptability &ndash; We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).
 </li>
 <li>
 Maintain accurate team coverage documentation aligned with individual working hours.
 </li>
 <li>
 Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.
 </li>
 <li>
 Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.
 </li>
 <li>
 Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.
 </li>
 <li>
 Assess individual performance, providing coaching, development support, and corrective action when necessary.
 </li>
 <li>
 Roll out new processes to the team and ensure consistent adoption and compliance.
 </li>
 <li>
 Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.
 </li>
 <li>
 Prepare and deliver weekly performance summaries and productivity insights to senior leadership.
 </li>
 <li>
 Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.
 </li>
 <li>
 Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.
 </li>
 <li>
 Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.
 </li>
 <li>
 Complete Quarterly and Annual Performance assessments for all team members
 </li>
 <li>
 Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish
 </li>
 <li>
 Leverage ChatGPT daily to work efficiently and effectively
 
 
 </li>
 </ul>
 
 Skills &amp; Qualification
 
 
 
 <ul>
 <li>
 2 or more years in a management/leadership role with 4+ direct reports
 </li>
 <li>
 Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team
 </li>
 <li>
 Demonstrated ability to create and maintain a positive and professional work environment
 </li>
 <li>
 Very strong verbal and written communication skills in English
 </li>
 <li>
 Customer oriented, personable and able to adapt to different types of customer needs
 </li>
 <li>
 Very strong attention to detail
 </li>
 <li>
 Excellent problem-solving and critical thinking skills
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Proven ability to meet deadlines and thrive in a fast-paced environment
 </li>
 <li>
 Experience in using ChatGPT to work efficiently
 </li>
 <li>
 Experience working with CRM &amp; service ticketing software is a plus
 </li>
 <li>
 Strong technical aptitude and experience with B2B support
 </li>
 <li>
 Previous experience working with closely with software is a plus
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package based on experience
 </li>
 <li>
 Comprehensive Group Health and Life Insurance
 </li>
 <li>
 Gratuity
 </li>
 <li>
 EOBI
 </li>
 <li>
 Transport facility (If place of residency is within a 20-kilometer radius of company&rsquo;s address) / Fuel allowance
 </li>
 <li>
 Paid time off (Annual, Sick, Casual, Bereavement, Parental)
 </li>
 <li>
 Quarterly fun event
 </li>
 <li>
 Staff recognition programs
 </li>
 <li>
 Staff training programs
 </li>
 <li>
 Career progression. We have a long-standing history of promotion from within
 </li>
 <li>
 An enriched workplace culture that supports growth, development, and, most importantly, having fun!
 
 
 </li>
 </ul>
 
 Special note:
 
 Only the shortlisted candidates will be contacted due to the high turnout volume.
 
 
 We appreciate your time and look forward to reviewing your application.
 
 
 WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate&rsquo;s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
 
 
 
 We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.
 
</div>

Zong CMPak Ltd

<div>
 
 
 Department &amp; Function:
 
 Govt. &amp; Corporate Sales
 
 
 
 Position:
 
 Manager Solutions Pre Sales &amp; Project Management - Central
 
 
 
 Location:
 
 Islamabad
 
 
 
 Reporting to:
 
 Director DICT Center
 
 
 
 Job Type:
 
 Permanent
 
 
 
 
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 Responsible for DICT &amp; Solutions Revenue for Respective Region and Serve as the single HQ point of contact for assigned region on all solutions pre-sales and project management matters. Make sure opportunities are qualified, proposals are complete and margin-safe, handovers are clean, and delivery runs to plan until customer acceptance and billing start.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead technical discovery (draft architecture, BoQ, Solution) with the regional solutions teams and produce the end-to-end solution architecture, BoQ/BoM (Bills of Materials), network diagrams, and a customer-ready Statement of Work
 </li>
 <li>
 Run RFP, RFI, lead and coordinate inputs from Architecture, Products, Legal, Finance, Credit/Contracts, and partners; submit compliant, on-time bids that protect solution margin
 </li>
 <li>
 Lead tendering activities (proposal packaging, forms, clarifications, compliance matrices) and manage all documents and approvals.
 </li>
 <li>
 Coordinate pricing inputs with Product Owners and ensure discount, prices, and special terms follow approval rules before submission
 </li>
 <li>
 Collaborate with HQ Solution Architecture &amp; Design for complex architecture, BoQ/BoM, and SoW
 </li>
 <li>
 Check that executed contracts mirror the agreed scope, SLAs, acceptance criteria, milestones, and billing triggers
 </li>
 <li>
 Build the handover pack (design pack, acceptance tests, project plan, partner roles) and confirm readiness with NOMC/Engineering and the regional PM
 </li>
 <li>
 After contract lead project kick-off (or ensure it occurs per playbook); track milestones, risks, and changes; escalate blockers early
 </li>
 <li>
 Keep the Account Manager and customer aligned with crisp status reports; secure customer acceptance and documentation for billing start evidence.
 </li>
 <li>
 Maintain a reusable solutions library (reference designs, proposal/SoW templates, checklists) and drive adoption in regions
 </li>
 <li>
 Capture win/loss and price-to-win insights; feed back to Architecture and Products; update playbooks accordingly.
 </li>
 <li>
 Coach regional pre-sales and PMs on proposal quality, scope control, and stakeholder management
 </li>
 </ul>
 
 
 Education
 
 :
 
 <ul>
 <li>
 Minimum of Bachelors degree in Engineering, IT or other technical domains with rich experience of solutions delivery
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above. Experience in Solutions Design and delivery is must
 </li>
 </ul>
</div>

Manager Solutions Pre Sales & Project Management - Central

Nera Telecommunications Ltd

<div>
 
 The Account Manager (Sales &amp; Business Development) is responsible for managing assigned customer accounts, driving business growth, and ensuring the effective preparation of sales proposals and forecasts. The role requires close coordination with the Sales Head, Country Manager, and relevant internal teams to support strategic sales objectives and maintain strong customer relationships.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as Account Manager with a dual function in Business Development, overseeing assigned customer accounts and identifying growth opportunities.
 </li>
 <li>
 Provide individual account feedback to the Reporting Manager for the annual sales budget, in cooperation with the Sales Head and Country Manager.
 </li>
 <li>
 Update and maintain NetSuite entries, including Opportunities, Estimates, Commits, Sales Orders (SO), and Purchase Orders (PO).
 </li>
 <li>
 Review account budgets and report any deviations on a monthly basis.
 </li>
 <li>
 Prepare sales and production forecasts as requested by Nera, ensuring accuracy for both operational planning and financial projections.
 </li>
 <li>
 Evaluate requests for quotation (RFQs) from potential clients and assess commercial and technical requirements.
 </li>
 <li>
 Take overall responsibility for the timely, profitable, and high-quality preparation of bids in response to client requests for assigned accounts.
 </li>
 <li>
 Present profitability analyses&mdash;including Cash Flow, IRR, and Project Costing&mdash;to support management decision-making for go/no-go approvals.
 </li>
 <li>
 Maintain strong customer relationships and carry out market-facing activities, including technology awareness initiatives, roadshows, market and competitive analysis, and the development of the sales funnel. Provide regular feedback to the Country Manager, Business Heads, and HQ Business and Technology teams.
 </li>
 <li>
 Ensure proper preparation for, and participation in, Project Hand-over meetings to Operations in accordance with the process manual.
 </li>
 <li>
 Support Operations/Projects teams in customer meetings when requested by the Project Manager.
 </li>
 <li>
 Develop and maintain relationships with OEMs and their distributors for product information, pre-bid business development, deal registrations, offers and discounts, and OEM/distributor contract terms in line with corporate policies and compliance requirements.
 </li>
 <li>
 Perform any other sales-related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Professional experience and training in Network Infrastructure (NI) and Cybersecurity solutions.
 </li>
 <li>
 Minimum of three years&rsquo; experience in a Sales Account Management role with an OEM, distributor, or systems integrator, with a proven track record of meeting sales quotas within the enterprise and/or government sectors.
 </li>
 <li>
 Experience working with a Mobile Network Operator (MNO) or service provider is considered an added advantage.
 </li>
 </ul>
</div>

Account Manager

Nokia

<div>
 
 Job Description
 
 
 
 You will be a Technical Expert &amp; Leader in Mobile Networks deployment with deep MN/Deploy portfolio and MEA market knowledge; drives strategic decisions and leads complex problem-solving. Involve in Pre-Sales Support for site solutions, customer workshops, and up-sell opportunities; ensures technical alignment during planning. Responsible for Delivery Oversight of site engineering execution, technical design, procurement input, and project ramp-up activities.
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 
 As Site Engineering Manager and Subject Matter Expert you are:
 
 
 
 <ul>
 <li>
 Expert &amp; owning advanced skill level in Mobile Networks projects, with depth knowledge in the MN product portfolio, Deploy portfolio, E2E Project Implementation, &amp; related technical aspects.
 </li>
 <li>
 Has in-depth organizational and relevant MEA market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.
 </li>
 <li>
 Works autonomously and effectively in a mixed environment and matrix organization, regionally &amp; globally, uses best practices and knowledge to improve products or services.
 </li>
 <li>
 Contributes to strategic decisions within professional area, on Market level as well as global level.
 </li>
 <li>
 Solves complex problems based on sophisticated analytical thought and complex judgment.
 </li>
 <li>
 Contributes to development of concepts to determine professional direction of own organizational unit.
 </li>
 <li>
 When needed, acts as a professional leader for staff / work team / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and/or is recognized as an expert within the same professional area in the business.
 
 
 </li>
 </ul>
 
 In Pre-Sales, Project Initiation/Planning phase you are responsible for:
 
 
 
 <ul>
 <li>
 Technical and site solution content support to Deploy Product Management (Deploy Services Portfolio sales/Global Sale Services) for project tender and preparation.
 </li>
 <li>
 Strong MEA Market Site Engineering knowledge, expertise, best practices &amp; lessons learned.
 </li>
 <li>
 Participation on customer pre-sales workshops as Senior Site Engineering SME.
 </li>
 <li>
 Up-sell opportunity identification and portfolio promotion.
 </li>
 <li>
 Manages finalization of site solution technical design (Model Sites) for project implementation according to Technical and Services solutions agreed with customer. Collaborate with Deploy Services Portfolio sales and if needed co-ordinate NPO, SA and CW input to ensure proper technical site solution.
 </li>
 <li>
 Supports CDM/PD in project preparation during project planning phase by providing site workflow process and site engineering expertise.
 
 
 </li>
 </ul>
 
 In Delivery phase you are responsible for:
 
 
 
 <ul>
 <li>
 Customer interface to agree site technical solutions and specifications for project works. Technical interface for site engineering issues in project. When needed, escalation interface with customer relating to implementation and site solutions issues.
 </li>
 <li>
 Ensures creation and updates to site solution technical designs and installation planning guidelines for project implementation. When needed, co-ordinates Services Portfolio sales, RN PPS, TM, NPO, SA and CW input to ensure proper technical solution.
 </li>
 <li>
 Support Procurement and Logistics in procurement and delivery of services and installation materials from suppliers. Evaluate technical solution of material suppliers.
 </li>
 <li>
 Manages/supports project ramp-up activities from Deploy Site Engineering side. When needed, collaborate with project team to insure technical documentation, implementation guidelines, enabling of internal/external parties, &amp; related share of responsibilities are all completed.
 </li>
 <li>
 Manages/supports Site Material Manager and project logistics in preparing project product and material requirements and demand plans.
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 
 Background &amp; experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, preferably in Telecommunications or Electrical.
 </li>
 <li>
 15+ years in telecom project implementation, including 4+ years in MEA as Site Engineering Manager, Services Solution Manager, Project Manager, or Rollout Manager.
 </li>
 <li>
 Proven onsite experience in MEA with customer-facing roles on FTK projects.
 </li>
 <li>
 Strong knowledge of Deploy delivery models, project blueprints, and site implementation processes.
 </li>
 <li>
 Hands-on expertise in MN products (RAN, MW, Energy) and full scope of site engineering activities&mdash;site design, surveys, BOQs, MOPs, and installation guidelines.
 </li>
 <li>
 Familiar with Health &amp; Safety standards, site risk assessments, and Deploy Digital tools for site process automation.
 </li>
 <li>
 Effective in cross-functional collaboration with customers, sales, project teams, subcontractors, and global product units.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Come create the technology that helps the world act together
 
 
 
 Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
 
 
 We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
 
 
 
 What we offer
 
 
 
 Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 
 
 
 Nokia is committed to inclusion and is an equal opportunity employer
 
 
 
 Nokia has received the following recognitions for its commitment to inclusion &amp; equality:
 
 
 <ul>
 <li>
 One of the World&rsquo;s Most Ethical Companies by Ethisphere
 </li>
 <li>
 Gender-Equality Index by Bloomberg
 </li>
 <li>
 Workplace Pride Global Benchmark
 
 
 </li>
 </ul>
 At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
 
 We are committed to a culture of inclusion built upon our core value of respect.
 
 
 Join us and be part of a company where you will feel included and empowered to succeed.
</div>

Regional Head Solutions & Delivery Center - North

Faj IT Solutions

Job description:About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 25-42Experience:Minimum 2 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractWork Location: In personJob Types: Full-time, ContractPay: Rs35,000.00 - Rs48,000.00 per month

Customer Support for E-commerce Inquiries via Email (Dubai based)

Explore 808+ Customer solutions manager in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.

808 customer solutions manager jobs IN Islamabad Pakistan

Customer Solutions Manager

Customer Solutions Manager

Manager Solutions Pre Sales & Project Management - Central

Account Manager

Site Engineering Manager

Regional Head Solutions & Delivery Center - North

Customer Support for E-commerce Inquiries via Email (Dubai based)