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client success manager – 1 Jobs in Islamabad Pakistan

client success manager – 1

client success manager 2

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 2:00 PM to 10:30 PM (Pk time)
</div>

Client Success Manager – 2

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
</div>

Client Success Manager – 1

Edge

<div>
 
 
 About Edge
 
 
 
 At Edge Technologies, we&rsquo;re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.
 
 
 With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we&rsquo;re redefining how modern workforces are built. If you&rsquo;re driven by innovation, growth, and the pursuit of excellence, Edge is where you&rsquo;ll thrive &mdash; shaping the future of work alongside a high-performance, global team.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Relationship Manager
 
 at Edge, you will play a pivotal role in strengthening partnerships with clients and ensuring the engagement and retention of our talented professionals. You will serve as the central bridge between clients and talent &mdash; driving satisfaction, communication, and collaboration that benefit both sides.
 
 
 Your goal is to retain customers, prevent churn, maintain strong relationships with talent, and ensure all parties remain motivated, informed, and aligned with Edge&rsquo;s mission and values.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship &amp; Retention
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients, ensuring consistent satisfaction and long-term retention.
 </li>
 <li>
 Conduct regular Executive and Quarterly Business Reviews (EBRs/QBRs) to assess performance, highlight value, and identify growth opportunities.
 </li>
 <li>
 Anticipate potential risks of churn and proactively address issues before they escalate.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless service delivery and effective issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Talent Relationship &amp; Engagement
 
 
 <ul>
 <li>
 Maintain ongoing engagement with assigned professionals to ensure motivation, alignment, and overall well-being.
 </li>
 <li>
 Monitor satisfaction, identify early signs of disengagement, and implement strategies to reduce resignations.
 </li>
 <li>
 Foster open communication channels between clients and talent, ensuring transparency and collaboration.
 </li>
 <li>
 Act as a culture ambassador &mdash; reinforcing Edge&rsquo;s values and promoting a positive experience for both clients and employees.
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Value Delivery
 
 
 <ul>
 <li>
 Capture and communicate performance insights, success stories, and measurable value to stakeholders.
 </li>
 <li>
 Support continuous improvement through feedback collection and data-driven recommendations.
 </li>
 <li>
 Ensure consistent and professional communication across all client and talent interactions.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Relationship Management, Client Success, or Account Management.
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to build trust and influence stakeholders.
 </li>
 <li>
 Proven track record of customer retention and relationship growth.
 </li>
 <li>
 High emotional intelligence and a people-first mindset.
 </li>
 <li>
 Experience conducting business reviews and driving engagement initiatives.
 </li>
 <li>
 A proactive problem-solver with excellent organizational skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Edge Services
 
 
 <ul>
 <li>
 Opportunity to work in a high-performance, people-driven organization.
 </li>
 <li>
 Competitive compensation with performance-based incentives.
 </li>
 <li>
 A culture that values collaboration, ownership, and impact.
 </li>
 <li>
 Hybrid flexibility (3 Days Return-to-Office) and a modern workspace.
 </li>
 <li>
 A chance to make a tangible difference in client and talent success every day.
 </li>
 </ul>
</div>

Relationship Manager

Atlantis BPO Solutions Private Limited

Position: Client Relationship Manager Location: I-9/3, Islamabad Language Requirement: English fluency is mandatoryAbout the RoleAtlantis Tech is seeking a highly driven and client-centric Client Relationship Manager to join our onsite outreach team. This role is ideal for individuals who excel at communication, relationship building, and managing client expectations in a fast-paced environment. You will play a key role in strengthening client partnerships, ensuring smooth service delivery, and representing Atlantis Tech with professionalism and excellence.If you are confident on calls, proactive in your approach, and eager to grow within a performance-oriented organization, we invite you to become part of our expanding team.Key Responsibilities<ul><li>Serve as the primary liaison for clients, ensuring consistent and professional communication.</li><li>Conduct timely follow-ups, schedule meetings, and manage all client-related interactions.</li><li>Collaborate with cross-functional departments to guarantee seamless service execution.</li><li>Maintain updated CRM records, monitor client progress, and deliver accurate reporting.</li><li>Support client onboarding processes and address concerns with a solution-focused mindset.</li><li>Identify trends, gather market insights, and contribute to improved client strategies.</li><li>Build long-term relationships based on trust, responsiveness, and transparency.</li></ul>Requirements<ul><li>Minimum 1 year of experience in B2B Sales, Client Relationship Management, or Inbound Sales (mandatory).</li><li>Fresh candidates with strong spoken English and confidence on calls are welcome to apply.</li><li>Exceptional communication skills, strong interpersonal abilities, and professional etiquette.</li><li>Highly organized with the ability to multitask and work independently with minimal supervision.</li><li>Experience with CRM tools or the ability to learn new systems quickly.</li><li>Background in RCM, healthcare services, or US-based calling is a strong advantage.</li><li>Positive, proactive, and problem-solving attitude toward client handling.</li><li>Female candidates are strongly encouraged to apply.</li></ul>What We Offer<ul><li>Competitive basic salary</li><li>Attractive performance-based incentives</li><li>Supportive, growth-focused onsite work environment</li><li>Continuous professional development, mentorship, and clear career advancement pathways</li></ul>Working Hours: 6:00 PM to 3:00 AM (Onsite) Apply at: careers@atlantis.techJob Types: Full-time, Contract, FresherWork Location: In person

CRM- Client Relationship Manager

Garment Printing Group

Role Overview The Account Executive / Account Manager is responsible for managing the entire enterprise sales cycle&mdash;from initial demo to successful rollout. This role requires strong consultative selling skills, relationship management, and exceptional project coordination across design, production, and operations teams. The AE/AM will lead pilot programs, prepare tailored proposals, onboard new customers, and drive ongoing expansion within existing accounts. Achieving monthly revenue targets and maintaining CRM accuracy are critical components of this role.Key Responsibilities 1. Sales Execution &amp; Deal Closing Convert demos into qualified pilots or commercial proposals using strong negotiation, pain quantification, and straight-line closing techniques. Manage opportunities from first meeting to rollout, ensuring clear pricing, timelines, and stakeholder alignment. Achieve monthly and annual revenue targets through consistent deal execution and confident closing. 2. Proposal Development Build customized proposals featuring garment recommendations, print methods, pricing, artwork specifications, and service-level commitments. Ensure proposals reflect client needs, brand guidelines, and operational feasibility. 3. Pilot Program Management Run pilot projects end-to-end including artwork approvals, mockups, QA checkpoints, production coordination, and delivery timeline management. Identify risks early and implement corrective actions to ensure pilot success. 4. Stakeholder Relationship Management Build strong relationships across client functions such as HR, Operations, Procurement, WHS, and Store/Depot Managers. Serve as the primary point of contact throughout the sales cycle and post-pilot handoff. 5. Cross-Functional Coordination Collaborate closely with Production, Design, and Operations to ensure accuracy, fast turnaround, and high-quality outputs. Ensure smooth internal communication to meet client expectations and fulfil SLAs. 6. Customer Onboarding Lead onboarding for new enterprise clients, ensuring they are set up with standardised ordering templates, artwork formats, and long-term uniform planning tools. Partner with Operations to guarantee deliverable timelines and workflow readiness. 7. Account Growth &amp; Expansion Develop and expand relationships within existing accounts through site-level penetration, upselling, and quarterly business reviews. Identify new revenue opportunities across customer departments and geographic locations. 8. Forecasting &amp; CRM Discipline Maintain accurate forecasting by updating CRM pipeline stages, recording blockers, tracking STV (Sales-to-Value), and ensuring visibility of upcoming revenue. Ensure complete, timely documentation of all client interactions and deal progress. 9. Full Opportunity Ownership Own every deal from demo to rollout, ensuring alignment across internal teams and client buying committees. Manage pricing, proposals, artwork cycles, and production readiness throughout the process. Ideal Background &amp; Qualifications Experience 2&ndash;5 years of B2B AE or AM experience in mid-market or enterprise sales cycles. Experience in construction, print production, promotional products, logistics, or supply chain industries is highly preferred. Skills &amp; Competencies Strong consultative selling and ability to multi-thread across client departments. Excellent project management across complex workflows such as artwork cycles and pilot programs. Exceptional phone presence with strong objection-handling and negotiation skills. Ability to manage tight timelines, coordinate multiple parties, and drive decisions. Strong communication, presentation, and relationship-building capabilities. Proficiency with CRM systems (HubSpot, Salesforce, etc.) and pipeline tracking processes.Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthWork Location: In person

Account Executive / Account Manager (AE/AM)

Virtelligence

<div>
 
 We are seeking a
 
 highly driven and results-oriented Upwork Bidding Executive-US Market
 
 to join our dynamic sales team supporting the
 
 U.S. IT staffing and consulting market
 
 . This role is ideal for professionals with prior experience in
 
 IT sales, staffing, or SaaS
 
 , who are confident in managing the full sales cycle &mdash; from
 
 prospecting and lead generation to pitching and closing
 
 .
 
 
 This is a
 
 night shift role
 
 aligned with
 
 U.S. business hours
 
 , focused on engaging
 
 commercial clients
 
 through outbound outreach, proposal platforms (e.g.,
 
 Upwork
 
 ,
 
 LinkedIn
 
 ,
 
 Freelancer
 
 ), and digital channels. The ideal candidate should have hands-on experience in handling Upwork profiles, writing proposals, communicating with international clients (especially from the US market), and generating business through online platforms.
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Minimum
 
 2-4 years of experience
 
 in Upwork bidding or similar freelancing platforms.
 </li>
 <li>
 Minimum
 
 
 Bachelor's degree
 </li>
 <li>
 Strong communication and writing skills (English proficiency required).
 </li>
 <li>
 Good understanding of
 
 IT services, Software development and Software Implmentation, and mobile app development
 
 , or
 
 digital marketing
 
 projects.
 </li>
 <li>
 Ability to identify project opportunities and pitch effectively.
 </li>
 <li>
 Experience in client interaction, requirement gathering, and negotiation.
 </li>
 <li>
 Familiarity with US market trends and client expectations.
 </li>
 <li>
 Familiarity with
 
 Upwork profile optimization, proposal submission, and winning project strategies
 
 </li>
 <li>
 Experience selling IT consulting services (e.g.,
 
 ServiceNow, Workday, Epic, Infor, AWS, Microsoft platforms
 
 ) is PLUS.
 </li>
 <li>
 Prior experience with
 
 U.S., UK, or Australian
 
 client markets
 </li>
 <li>
 Knowledge of
 
 email domain warming, email reputation management
 
 , and
 
 digital outreach best practices
 
 </li>
 <li>
 Exposure to using
 
 AI tools (e.g., ChatGPT)
 
 for enhancing proposal quality and outreach personalization
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Gain
 
 
 <ul>
 <li>
 Competitive salary + monthly performance-based incentives
 </li>
 <li>
 Opportunity to work directly with a U.S.-based leadership and delivery team
 </li>
 <li>
 Hands-on experience with top-tier tools and lead-gen platforms
 </li>
 <li>
 Career path toward
 
 Client Success, Enterprise Sales, or Account Management
 
 </li>
 <li>
 Dynamic, fast-paced environment with continuous learning opportunities
 </li>
 </ul>
 
 
 Ready to join a fast-growing team shaping the future of IT consulting and staffing?
 
 
 <ul>
 <li>
 Apply now and let&rsquo;s take your career to the next level
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 Required:
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 </ul>
 
 
 
 
 Keywords: Sales, Business Development, Account Manager, qualifying, Interviewing, negotiation, staffing, closing skills, Epic, Project Management, sales, staffing, sourcing, qualifying and negotiating, EMR, EHR, PACS, CPOE, Epic, Cerner, SAP, Microsoft, Oracle, Workday, Lawson, CIOs, CMIOs, CMOs, CFO's. The SM/ BDM, IT, EHR, Cold Calling, business development, sales, account management, cold calling, qualifying, placement)
 
</div>

Upwork Bidding Executive-US Market (NIGHT Shift)

Gubloo Technologies Pvt Ltd

Job Title: CRM Operations Manager (Entry-Level/Associate)<ul><li>Location: On-site &ndash; Islamabad, Pakistan</li><li>Type: Full-Time</li><li>Shift: Night Shift (U.S. Time &ndash; 6 PM to 2 AM PKT)</li></ul>About Us Gubloo Technologies (Pvt.) Ltd. is a fast-growing technology and staffing solutions company delivering customized business and support services to the U.S.-based clients. We are seeking a detail-oriented and proactive CRM Operations Manager with strong organizational skills and at least 2 years of professional experience to join our team.About the Role1. CRM Management Will ensure CRM is consistently updated, structured, and optimized for usability and accuracy. Key Responsibilities: &#9679; Data Entry &amp; Maintenance &#9675; Entering new leads, contacts, accounts, and deals. &#9675; Updating existing records with the latest information. &#9675; Removing or merging duplicate records to maintain data integrity. &#9679; Organization &amp; Structuring &#9675; Creating and managing tags, fields, and layouts for better segmentation. &#9675; Assigning leads and tasks to appropriate sales team members. &#9679; Tracking &amp; Monitoring &#9675; Setting up and monitoring workflows to streamline repetitive tasks. &#9675; Tracking lead progress through the pipeline to avoid stagnation. &#9679; Reporting &amp; Insights &#9675; Generating reports on leads, deals, and activities.2. Sales Inbox Management &amp; Handling Will manage sales inbox to ensure every client or prospect receives a timely and professional response. Key Responsibilities: &#9679; Inbox Monitoring &amp; Organization &#9675; Checking emails daily to ensure no opportunities are missed. &#9675; Categorizing, labeling, and archiving emails for efficient access. &#9679; Response Management &#9675; Drafting and sending responses to routine inquiries. &#9675; Forwarding qualified leads and critical emails to designated team members. &#9679; Follow-Up Coordination &#9675; Setting reminders for pending responses. &#9675; Logging communication details into Zoho CRM for accurate records. &#9679; Client Interaction Tracking &#9675; Maintaining a clear log of all client/prospect conversations. &#9675; Ensuring a seamless handoff from email conversations to CRM pipelines.3. Sales Inbox Management &amp; Handling Will manage your sales inbox to ensure every client or prospect receives a timely and professional response. Key Responsibilities: &#9679; Inbox Monitoring &amp; Organization &#9675; Checking emails daily to ensure no opportunities are missed. &#9675; Categorizing, labeling, and archiving emails for efficient access. &#9679; Response Management &#9675; Drafting and sending responses to routine inquiries. &#9675; Forwarding qualified leads and critical emails to designated team members. &#9679; Follow-Up Coordination &#9675; Setting reminders for pending responses. &#9675; Logging communication details into Zoho CRM for accurate records. &#9679; Client Interaction Tracking &#9675; Maintaining a clear log of all client/prospect conversations. &#9675; Ensuring a seamless handoff from email conversations to CRM pipelines.Required Qualifications<ul><li>Bachelor&rsquo;s degree (Bachelor of Business Administration).</li><li>Minimum 2 years of experience in Sale or a similar role.</li><li>Strong knowledge of CRM tools, Hubspot, Zoho and Google Workspace (Docs, Sheets, Calendar).</li><li>Excellent English communication skills (written and spoken).</li><li>Strong organizational and multitasking abilities.</li></ul>Preferred Skills<ul><li>Prior experience in Sales with international or U.S.-based clients.</li><li>Ability to manage multiple tasks with attention to detail.</li><li>Problem-solving mindset and proactive approach.</li></ul>What We Offer<ul><li>Competitive salary: PKR 50,000 &ndash; 60,000/month.</li><li>Professional and collaborative work environment.</li><li>Exposure to international clients and projects.</li></ul>How to Apply<ul><li>Send your CV to hr@gublootech.com</li><li>Contact: (+92) 336-052-9929</li><li>Contact: (+92) 300-513-4900</li><li>HR Manager &ndash; Gubloo Technologies (Pvt.) Ltd.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>How comfortable are you with managing a sales or support inbox?</li><li>Do you have at least 2 years of experience in Sales or a similar role?</li><li>Have you previously worked with international or U.S.-based clients?</li><li>Are you comfortable working the night shift (6 PM &ndash; 2 AM PKT)?</li><li>Have you applied to Gubloo Technologies before?</li><li>Do you have experience creating reports in CRM or Google Sheets?</li><li>Which CRM systems have you used previously?</li></ul>Work Location: In person

CRM Operations Manager (Entry-Level/Associate)

Explore 847+ Client success manager 2 in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.