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call centre representative Jobs in Riyadh

call centre representative

customer support agent

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position demands a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The ideal candidate will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum educational qualification of a diploma or bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
 </li>
 <li>
 Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
 </li>
 <li>
 Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on one&rsquo;s feet to address customer inquiries effectively.
 </li>
 <li>
 High level of empathy and patience when dealing with customer complaints or concerns.
 </li>
 <li>
 Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
 </li>
 <li>
 Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
 </li>
 <li>
 Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
 </li>
 <li>
 Accurately document and track customer interactions in the company&rsquo;s CRM system, ensuring all information is up-to-date for effective follow-up.
 </li>
 <li>
 Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
 </li>
 <li>
 De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
 </li>
 <li>
 Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
 </li>
 <li>
 Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
 </li>
 <li>
 Maintain a strong understanding of company products and services to provide informed guidance to customers.
 </li>
 <li>
 Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
 </li>
 <li>
 Uphold compliance with company policies and industry regulations during all customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal, to convey information clearly and professionally.
 </li>
 <li>
 Strong customer focus with a commitment to ensuring a positive customer experience.
 </li>
 <li>
 Effective problem-solving abilities to identify solutions in high-pressure situations.
 </li>
 <li>
 Adaptability to changing environments and ability to learn new technologies quickly.
 </li>
 <li>
 Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
 </li>
 <li>
 High level of empathy to understand customer concerns and provide appropriate responses.
 </li>
 <li>
 Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
 </li>
 <li>
 Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
 </li>
 <li>
 Resilience and patience when handling difficult customer interactions.
 </li>
 <li>
 Time management skills to prioritize tasks effectively in a busy environment.
 </li>
 </ul>
 
 
</div>

Call Center Representative

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National

ToYou

<div>ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We strive to deliver all necessities across the Kingdom &mdash; whether from restaurants, supermarkets, pharmacies, or more. 

Job Description
<ul>
<li>Answer incoming calls and respond to customers&rsquo; emails</li>
<li>Manage and resolve customer complaints</li>
<li>Sell products and place customer orders in the system</li>
<li>Identify and escalate issues to supervisors</li>
<li>Provide product and service information to customers</li>
<li>Research required information using available resources</li>
<li>Identify and resolve customer complaints using applicable software</li>
<li>Process orders, forms, and applications</li>
<li>Follow up on customer calls where necessary</li>
<li>Complete call logs and reports</li>
<li>Perform other duties as assigned</li> 
</ul>
Requirements
<ul>
<li>University degree or diploma 
</li>
<li>Fluency in English and Arabic</li>
<li>Attention to detail</li>
<li>Excellent communication skills</li>
<li>Availability to work night shifts</li></ul></div>

Contact Centre Agent

SIHAMCO

<div>
 
 Job Summary
 
 
 
 We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves' services and offerings.
 
 
 The Groves is a premier destination in Riyadh, specializing in food &amp; beverage, hospitality, and entertainment. We take pride in providing unforgettable experiences to our guests through exceptional service and a welcoming atmosphere.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally
 </li>
 <li>
 Address customer inquiries, concerns, and complaints with patience and efficiency
 </li>
 <li>
 Provide accurate information regarding The Groves' services, events, reservations, and promotions
 </li>
 <li>
 Record and update customer information in the system
 </li>
 <li>
 Escalate unresolved issues to the appropriate department or supervisor
 </li>
 <li>
 Ensure a high level of customer satisfaction and maintain company standards in all interactions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Saudi National - preference will be given to Saudi applicants
 </li>
 <li>
 Proficiency in both Arabic and English (spoken and written)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Prior experience in a call center, hospitality, or customer service role is preferred
 </li>
 <li>
 Familiarity with F&amp;B, hospitality, or entertainment industries is an advantage
 
 
 </li>
 </ul>
 
 About The Group:
 
 
 
 SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
 
 
 At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
 
 
 
 Crafting a Homegrown Legacy
 
 
 
 All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
 
 
 
 Our Signature Brands
 
 
 
 Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
 
 
 Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
 
 
 
 We Are Only Getting Started!
 
 
 
 Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
 
 
 
 People First
 
 
 
 Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
 
 
 
 Benefits
 
 
 
 At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:
 
 
 <ul>
 <li>
 Competitive salary packages - aligned with market standards and experience
 </li>
 <li>
 Visa (1 year temp) &amp; Flights into the country for non-citizens
 </li>
 <li>
 Accommodation
 </li>
 <li>
 Transportation Allowance
 </li>
 <li>
 Career development &amp; Internal promotions - grow with us across departments and seasons
 </li>
 <li>
 Creative &amp; collaborative work culture - built on passion, innovation, and attention to detail
 </li>
 <li>
 Exposure to high-end hospitality &amp; entertainment concepts - gain experience in premium F&amp;B and entertainment
 </li>
 <li>
 Experience working on premium events within The Groves, Riyadh Season
 </li>
 <li>
 Cultural diversity - join a team of passionate professionals from around the world
 
 
 </li>
 </ul>
 Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.
</div>

Call Centre Representative

Emigrantz GC

-Obtain client information by making/answering telephone calls, interviewing clients,scheduling appointments and verifying information.-Determine eligibility by comparing client information to requirements.- Establish policies by entering client information, confirming pricing.- Informs clients by explaining procedures, answering questions and providinginformation.- Maintain communication equipment by reporting problems.-Maintains and improves quality results by adhering to standards and guidelines,recommending improved procedures.- Provide rigorous follow up to attain successful sales closures.- Upgrade job knowledge by studying new product descriptions, participating ineducational opportunities.-Accomplish sales and organization mission by completing related results as needed.-Responsible to oversee all aspects of the service, ensuring that the process runssmoothly.-Oversee the completion of all relevant documents and ensure that they are receivedwithin the time limit set by the management.-Ensure that all the information provided by the client is accurate and correct,preparing and checking all legal documents.- Prepare all fee quotes and any information required by clients, colleagues orauthorities.-Maintain strong working relationships with all clients and colleagues.-Help the client to fill forms or other documentation required.Job Type: Full-timePay: &#65020;3,000.00 - &#65020;3,500.00 per monthApplication Question(s):<ul><li>Do you have a valid resident permit of Saudi Arabia?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Sales Consultant

CodeNinja

Job Summary: 
We are seeking an Applied AI Agents Engineer with a strong software engineering background to design, implement, and deploy intelligent agent-based systems powered by large language models (LLMs), retrieval-augmented generation (RAG), and orchestration frameworks like LangChain.
 The ideal candidate will have 3–5+ years of software engineering experience and at least 1–2 years working in AI/ML or intelligent systems. You will play a key role in building multi-agent workflows, integrating agents into enterprise environments, and deploying them reliably in production.
 Experience with orchestration platforms (e.g., aiXplain) and prompt engineering will be highly valuable.
 
Key Responsibilities: 
<ul>
<li>Agent Development & Architecture – Design and implement AI agents using LangChain, including reasoning, memory, RAG pipelines, and tool integrations.</li>
<li>Integration & APIs – Build connectors for databases, APIs, and enterprise systems to extend agent capabilities.</li>
<li>Scalability & Deployment – Deploy agents to cloud environments, ensuring reliability, security, and performance optimization.</li>
<li>Optimization & Monitoring – Fine-tune prompts, optimize retrieval workflows, and monitor system performance.</li>
<li>Collaboration & Documentation – Work closely with AI specialists, data engineers, and domain experts to align solutions with business needs.</li>
</ul>
Requirements: 
Required Skills & Experience: 
<ul>
<li>Strong foundation in software engineering (data structures, algorithms, distributed systems, OOP).</li>
<li>Proficiency in Python with solid experience in LangChain (agents, chains, RAG pipelines, tool integrations).</li>
<li>Good understanding of LLMs, embeddings, and vector databases.</li>
<li>3–5+ years of professional software engineering experience.</li>
<li>1–2+ years working in AI/ML or intelligent systems.</li>
</ul>
Nice-to-Haves (Plus): 
<ul>
<li>Hands-on experience with aiXplain for agent deployment, orchestration, and monitoring.</li>
<li>Familiarity with prompt engineering and evaluation frameworks.</li>
<li>Experience building and scaling multi-agent collaboration systems.</li>
</ul>

Applied AI Agents Engineer

Keeta

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and Saudi Arabia.
 
 
 
 
 
 
 Are you passionate about elevating customer experiences? Do you thrive in a fast-paced, data-driven environment and love turning insights into impact?
 
 
 
 If yes, you might be the perfect fit to join our team at
 
 Keeta
 
 as we build world-class offshore support operations.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 
 Evaluation &amp; Monitoring:
 
 </li>
 <li>
 Audit customer interactions (email, chat, calls) based on quality standards.
 </li>
 <li>
 Spot errors and fatal issues, then recommend action plans to prevent recurrence.
 </li>
 <li>
 Collaborate on root cause analyses and long-term solutions. Coaching &amp; Feedback
 </li>
 <li>
 Deliver clear, supportive feedback to agents to enhance performance.
 </li>
 <li>
 Join calibration and coaching sessions to maintain consistency and quality.
 </li>
 <li>
 Empower frontline teams to own and improve their service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quality Assurance Excellence:
 
 </li>
 <li>
 Shape and update QA scorecards, standards, and best practices.
 </li>
 <li>
 Identify trends, flag recurring issues, and help enhance SOPs.
 </li>
 <li>
 Support ops on the floor during live shifts or urgent needs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Training Partnership:
 
 </li>
 <li>
 Work closely with the training team to develop materials based on QA insights.
 </li>
 <li>
 Strengthen onboarding and post-hire performance through actionable input.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Performance Reporting:
 
 </li>
 <li>
 Report quality metrics, error trends, and customer satisfaction insights.
 </li>
 <li>
 Present data-driven stories that inform management decisions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Compliance &amp; Culture:
 
 </li>
 <li>
 Ensure all evaluations align with company policies and industry regulations.
 </li>
 <li>
 Promote a culture of
 
 quality, ownership, and continuous learning
 
 .
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 
 2+ years
 
 of experience in Quality Assurance or as a Senior CS Agent.
 </li>
 <li>
 
 Fluent in Arabic and English
 
 (Mandarin is a big plus!).
 </li>
 <li>
 Strong grasp of QA tools, scorecard design, and coaching frameworks.
 </li>
 <li>
 Familiarity with CRM systems and quality monitoring platforms.
 </li>
 <li>
 Sharp problem-solving, attention to detail, and analytical skills.
 </li>
 <li>
 A positive attitude, excellent communication skills, and passion for CX.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia;
 
 
 Let&rsquo;s build global service excellence&mdash;together. 🌐#Hiring #QualityAnalyst #CustomerExperience #BilingualJobs #ArabicEnglish #FoodDelivery #QAJobs #KeetaCareers #JoinUs #TechJobs
 
</div>

Quality Analyst- Customer Experience

Explore 2207+ Customer support agent in Riyadh this October. Find roles across top companies and apply now to boost your career.