customer support assistant

TechnStack

Title: Marketing Coordinator / Chat Support AssistantTimings: 6PM to 3AM (Night Shift)Location: Johar Town LahoreSalary Package: 50,000/- PKRAfter 3 months Probation: 70,000/- PKRNote: An Onsite test will be conducted to assess English communication skillsResponsibilities:<ul><li>Assist in execution of marketing campaigns including Text Marketing, SMM and other out bound marketing campaigns.</li><li>Respond all the incoming leads from Text Marketing</li><li>Conduct data analysis to track campaign performance, identify trends, and make data-driven recommendations for improvement.</li><li>Manage and maintain marketing databases, ensuring accuracy and completeness of customer information.</li><li>Coordinate with internal teams to gather and analyze data, and provide insights to inform marketing strategies and decision-making.</li><li>Stay updated on industry trends, best practices, and emerging technologies in digital marketing and data analysis.</li><li>Motivated to work on same task for long periods.</li></ul>Qualifications:-<ul><li>Bachelor&rsquo;s or Masters degree in Marketing, Communications, or related field</li><li>Must Have strong communication and interpersonal skills.</li><li>Proficiency in Microsoft Office and social media platforms</li><li>Ability to work in a fast-paced environment and adapt to changing priorities</li><li>Creative thinking and problem-solving skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Would you be able to work onsite during the night shift (6 PM &ndash; 3 AM) at Johar town Lahore?</li><li>Can you join immediately?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Marketing Coordinator / Chat Support Assistant

Magnatec Systems Private Limited

Job Description: Customer Support Executive (ERP Experience)We are seeking a dedicated and customer-focused Customer Support Executive with hands-on experience in ERP systems to support our clients by handling inquiries, technical concerns, and product-related questions. As the first point of contact, you will play a vital role in delivering exceptional customer service, ensuring client satisfaction, and supporting ERP users with system-related functionalities.Key Responsibilities<ul><li>Handle customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate and clear information regarding products, services, and ERP system functionalities.</li><li>Diagnose and resolve ERP-related issues by providing first-level technical support.</li><li>Address customer concerns and complaints effectively to maintain high satisfaction levels.</li><li>Document customer interactions and maintain detailed service and support records.</li><li>Coordinate with ERP consultants and technical teams to escalate and resolve complex issues.</li><li>Conduct follow-ups with customers to ensure complete resolution of reported issues.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a customer support or client service role.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Strong verbal and written communication skills with a problem-solving mindset.</li><li>Basic understanding of ERP systems and common business processes.</li><li>Ability to remain calm, professional, and customer-focused in high-pressure situations.</li><li>Proficiency in basic computer applications and familiarity with CRM and ERP platforms.</li><li>This position is open to female candidates only.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Executive(Female)

Faisal Movers Express

Job Title: Customer Support ExecutiveLocation: Kalma Chowk, Lahore Company: FMX Cargo, Courier &amp; Logistics Industry: Courier / Cargo / LogisticsJob SummaryFMX Cargo, Courier &amp; Logistics is hiring a courteous and customer-focused Customer Support Executive for its Kalma Chowk, Lahore office. The role involves handling customer inquiries, resolving complaints, and ensuring a high level of service satisfaction.Key Responsibilities<ul><li>Handle customer calls, walk and online inquiries professionally.</li><li>Track consignments and coordinate with operations for timely resolution of issues.</li><li>Register and follow up on customer complaints until closure.</li><li>Maintain proper records of customer interactions and cases.</li><li>Coordinate with sales, operations, and recovery teams when required.</li><li>Ensure customer satisfaction and maintain service quality standards.</li></ul>Required Qualifications &amp; Skills<ul><li>Intermediate / Bachelor&rsquo;s degree preferred.</li><li>1&ndash;2 years of experience in customer support or call center (courier/logistics experience preferred).</li><li>Strong communication skills in Urdu and basic English.</li><li>Good computer skills (MS Office, tracking systems).</li><li>Polite, patient, and problem-solving attitude.</li><li>Ability to work under pressure and in shifts (if required).</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Professional and friendly work environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Customer Support Executive

Elite HRSP

We are seeking a knowledgeable and proactive Customer Support Officer (CSO) with hands-on experience in Telematics and GPS tracking systems. The role involves providing technical support to clients, monitoring GPS systems, resolving issues, and ensuring smooth operation of telematics solutions with a strong focus on customer satisfaction.Location: Gulberg, Lahore &mdash; Hafeez Shopping Mall (Onsite)Job Type: Full-time | OnsiteKey Responsibilities<ul><li>Provide technical and operational support for GPS tracking and telematics systems.</li><li>Handle client queries, complaints, and service requests related to GPS devices, dashboards, and reports.</li><li>Monitor vehicle tracking systems, alerts, and exceptions in real time.</li><li>Assist in installation support, device troubleshooting, and configuration (remote/on-site coordination).</li><li>Coordinate with technical teams for issue escalation and resolution.</li><li>Maintain accurate records of complaints, resolutions, and system updates.</li><li>Guide clients on system usage, reports, and best practices.</li><li>Ensure SLA compliance and timely response to customer issues.</li><li>Prepare basic reports related to system performance and customer issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Engineering, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in telematics, GPS tracking, or fleet management systems.</li><li>Excellent communication and customer handling skills.</li><li>Ability to troubleshoot technical issues logically and efficiently.</li><li>Proficiency in MS Excel and basic reporting tools.</li></ul>Strong understanding of:<ul><li>GPS tracking systems &amp; telematics platforms</li><li>Vehicle tracking devices and sensors</li><li>Alerts, geofencing, and reporting tools</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Current salary?</li><li>Expected salary?</li><li>Notice Period?</li></ul>Experience:<ul><li>Customer Support Officer (CSO): 3 years (Required)</li></ul>Work Location: In person

Customer Support Officer (CSO) – Telematics & GPS

Abacus Outsourcing

We are hiring Customer Support / KYC Verification Agents with strong written communication skills to support a Know Your Customer (KYC) process through chat and voice-based interactions.Key Responsibilities:<ul><li>Handle customer interactions via chat and calls related to KYC verification and onboarding</li><li>Assist customers with document submission, verification status, and KYC-related queries</li><li>Ensure accurate and compliant responses in line with KYC policies, SOPs, and regulatory guidelines</li><li>Maintain a minimum QA score of 90% as per project benchmarks</li><li>Follow defined workflows for identity verification, issue resolution, and escalation</li><li>Accurately document customer interactions and verification outcomes in CRM/tools</li><li>Meet productivity, quality, and compliance targets consistently</li><li>Adapt quickly during go-live phases and active production environments</li></ul>Required Skills &amp; Qualifications:<ul><li>B1-level language proficiency (mandatory)</li><li>Strong written communication skills (grammar, clarity, and professional tone)</li><li>Basic computer knowledge with good typing speed for chat support</li><li>Ability to follow strict processes, compliance standards, and quality guidelines</li><li>Attention to detail and accuracy (critical for KYC verification)</li><li>Bachelor&rsquo;s degree is mandatory</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive – KYC

King Revolution Inc

King Revolution Inc. is looking for a customer services/support representative with superior English communication skills and a great work ethic to join our team. As the CSR, you will be dealing with the customers to meet their needs, answer their questions and provide support.Your expected responsibilities may include:Answer customer queries via Phone, Email, Social Media. Update customer records in the system including notes about their feedback etc. Managing orders of customers through coordinating with different departments. Encourage customers to participate in different activities via online forums etc. Strong customer support background. Able to communicate concisely our company policies to clients.Requirements: -&middot; Education requirement Intermediate to Graduate.&middot; Minimum of 1-2 years experience customer service for a company.&middot; Quick learner with the ability to absorb extensive information of our product offerings, and communications/advertising program&middot; Proactive personality and self-motivator&middot; Comfortable using computers.&middot; The candidate should be able to understand, speak and write English (Perfect English language is a must)<ul><li>Flexible for rotation in shift.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

GreatDubai

Mash Holdings Group of Companies is looking for a Customer Service Representative with experience in chat support to join our team as backup support for various departments related to CSR. Our office is in Firdos Market, Gulberg, Lahore.Job Responsibilities:<ul><li>Respond to incoming chat messages quickly and professionally.</li><li>Provide accurate information and resolve customer queries efficiently.</li><li>Maintain perfect English grammar in written communication.</li><li>Multitask between chats and other support tasks effectively.</li><li>Adapt to the company environment and work collaboratively.</li></ul>Job Requirements:<ul><li>Excellent typing speed with accuracy.</li><li>Fluent in English (written) with strong grammar skills.</li><li>Previous chat support/customer service experience preferred.</li><li>Knowledge of accounts/finance is a plus.</li><li>Ability to handle multiple chats and tasks simultaneously.</li></ul>Good To Have: Experience or Knowledge of basic AccountingJob Details:<ul><li>Shift: Morning 10 am onwards (10 hours shift)</li><li>Location: Firdos Market, Gulberg, Lahore</li><li>Salary: Competitive (Based on experience and skills)</li></ul>To apply, please send your resume to our WhatsApp 0321 1673736 and mention the position for reference.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Chat Support CSR

Explore 1374+ Customer support assistant in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

1374 customer support assistant jobs IN Lahore Pakistan

Marketing Coordinator / Chat Support Assistant

Customer Support Executive(Female)

Customer Support Executive

Customer Support Officer (CSO) – Telematics & GPS

Customer Support Executive – KYC

Customer Support Executive

Chat Support CSR