Customer Support Executive

Job Title: Customer Support Executive

Location: Kalma Chowk, Lahore
Company: FMX Cargo, Courier & Logistics
Industry: Courier / Cargo / Logistics

Job Summary

FMX Cargo, Courier & Logistics is hiring a courteous and customer-focused Customer Support Executive for its Kalma Chowk, Lahore office. The role involves handling customer inquiries, resolving complaints, and ensuring a high level of service satisfaction.

Key Responsibilities

• Handle customer calls, walk and online inquiries professionally.
• Track consignments and coordinate with operations for timely resolution of issues.
• Register and follow up on customer complaints until closure.
• Maintain proper records of customer interactions and cases.
• Coordinate with sales, operations, and recovery teams when required.
• Ensure customer satisfaction and maintain service quality standards.

Required Qualifications & Skills

• Intermediate / Bachelor’s degree preferred.
• 1–2 years of experience in customer support or call center (courier/logistics experience preferred).
• Strong communication skills in Urdu and basic English.
• Good computer skills (MS Office, tracking systems).
• Polite, patient, and problem-solving attitude.
• Ability to work under pressure and in shifts (if required).

What We Offer

• Market-competitive salary
• Professional and friendly work environment
• Career growth opportunities

Job Type: Full-time

Pay: From Rs1.00 per month

Work Location: In person