customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

customer service executive Jobs in Karachi Pakistan

customer service executive

qa engineer

application engineer Jobs in Karachi Pakistan

application engineer

customer support engineer

SAS Corporation

The Service Engineer is responsible for handling and resolving client complaints related to equipment, systems, or services provided by the company. This role ensures timely technical support, accurate diagnosis, and effective resolution of issues to maintain customer satisfaction and uphold service quality standards.Concerned must be familiar with Generators &amp; Pumps 2&ndash;4 years of relevant experience in technical service, maintenance, or customer support.Bachelor&rsquo;s/Diploma in Mechanical, Electrical, or Industrial Engineering.Key Responsibilities:<ul><li>Acknowledge and respond promptly to client complaints and service requests.</li><li>Diagnose technical issues on-site or remotely and determine appropriate corrective actions.</li><li>Coordinate with internal departments (procurement, operations, and quality) to ensure timely resolution of client concerns.</li><li>Conduct inspections, repairs, and preventive maintenance as required to resolve client complaints effectively.</li><li>Prepare and maintain service reports, complaint logs, and technical documentation for all cases handled.</li><li>Provide technical feedback and recommendations to management for product/service improvement.</li><li>Ensure all complaints are resolved within defined SLA (Service Level Agreement) timelines.</li><li>Maintain professional communication with clients, providing clear updates and ensuring satisfaction after resolution.</li><li>Support the Service Manager in identifying recurring issues and developing preventive strategies.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Service Engineer.

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Texitech

<ul><li>Entertaining technical Complaints of Customers and Employees.</li><li>Generate ticketing number of complaint and assigned it to relevant support engineer.</li><li>Respond to technical queries via email, online chats, over the phone, or in person.</li><li>Follow up with customers to ensure satisfactory service.</li><li>Working with support engineers to ensure customer support with superior service.</li></ul>Requirements:Qualification: Inter/Diploma in IT/ B.A. /B.COMExperience: 1 year of relevant experienceJob Type: Full-timeWork Location: In person

IT Help Desk Officer

MATTS TECHNOLOGIES

About the Role:We are seeking a skilled and dedicated Support Engineer (Male) to provide technical support, installation, and maintenance services for our clients. The candidate should have strong troubleshooting abilities, excellent communication skills, and a commitment to delivering professional on-site and remote support.Key Responsibilities:<ul><li>Install, configure, and maintain hardware, software, and network systems at client sites.</li><li>Provide remote and on-site technical support to resolve system or device issues.</li><li>Perform routine system checks, updates, and preventive maintenance.</li><li>Coordinate with the development and operations team for issue escalation and resolution.</li><li>Document support activities, client feedback, and technical issues in logs or reports.</li><li>Train clients on the use of software and equipment where required.</li><li>Ensure timely response to service tickets and maintain high customer satisfaction levels.</li><li>Assist in product testing, demos, and deployment as per project requirements.</li></ul>Requirements:<ul><li>Male candidate, preferably aged 22&ndash;35 years.</li><li>Diploma or Bachelor&rsquo;s degree in Computer Science, IT, Electronics, or a related field.</li><li>1&ndash;3 years of experience in technical support, system administration, or field engineering.</li><li>Strong understanding of Windows OS, networking basics (LAN/WAN), and hardware setup.</li><li>Knowledge of SQL Server, or digital signage/QMS products is a plus.</li><li>Excellent problem-solving and communication skills.</li><li>Willingness to travel to client sites when required.</li><li>Ability to work independently and under pressure.</li></ul>What We Offer:<ul><li>Competitive salary with travel and performance allowances.</li><li>Continuous training and professional growth opportunities.</li><li>Dynamic and technology-driven work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Support Engineer (Male)

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Multinet Pakistan

Responsibilities and Duties: <ul><li>To Troubleshoot and resolve customer problems on Multinet products and solutions.</li><li>Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.</li><li>Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.</li><li>Must have the ability to manage customer expectations, and prioritize work while multitasking.</li><li>Provide technical support on phone for support/service requests. Provide phone assistance to our customers on the provision of customer services.</li><li>Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, installation of CPE (customer premises equipment), and other products.</li><li>Respond to customer (internal and external) inquiries concerning customer complaints (support / service) request and improves the overall functionality of provided services and related CPE (vendor equipment).</li><li>To document and log all customer contacts/ queries into the support database.</li><li>Prepare and deliver documentation of problem description and findings to appropriate escalation points. (Example: Log complaints highlight and escalate to concern).</li><li>Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.</li><li>Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.</li><li>Diagnosis: analyze the issue, using sophisticated tools, and own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.</li><li>Solution: communicate the solution to the client and Multinet team and agree on an action plan.</li></ul>Requirements:<ul><li>BS/BE in Telecom/Electronics or computer science.</li><li>Fresh to 1 Year of work experience.</li><li>Excellent Communication Skills.</li><li>Network-related Certifications would be preferred.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthWork Location: In person

Resident Engineer

rexD Private Limited

Job Title: Night Shift Customer Support ExecutiveCompany: Rex DLocation: Karachi, PakistanSalary: PKR 50,000 &ndash; 70,000 per month + allowance + fixed incentiveJob Type: Full-Time, Night ShiftJob Description: Rex D is looking for a Customer Support Executive to provide real-time support to our customers via chat. You will assist with product inquiries, order status, account issues, and troubleshooting while ensuring a seamless customer experience.Responsibilities:<ul><li>Provide timely and professional support via chat</li><li>Assist customers with product, order, and account inquiries</li><li>Maintain accurate records in CRM systems</li><li>Escalate complex queries to the appropriate department</li><li>Suggest process improvements to enhance customer satisfaction</li><li>Stay updated on product knowledge, policies, and company updates</li></ul>Qualifications:<ul><li>Minimum Intermediate; Bachelor&rsquo;s/Graduate preferred</li><li>Strong written communication skills</li><li>Customer-oriented mindset with problem-solving ability</li><li>Previous customer service experience is a plus</li><li>Familiarity with CRM software &amp; MS Office (Excel) is a bonus</li></ul>Benefits:<ul><li>Night shift with allowance</li><li>Fixed performance-based incentive</li><li>Career growth in a dynamic team</li></ul>How to Apply: Send your CV to sadaaf9133@rex-d.comJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive

Explore 1479+ Customer support engineer in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1479 customer support engineer jobs IN Karachi Pakistan

Service Engineer.

Technical Support Engineer

IT Help Desk Officer

Support Engineer (Male)

Technical Support Engineer

Resident Engineer

Customer Support Executive