sales engineer Jobs in Riyadh Saudi Arabia

sales engineer

customer experience specialist Jobs in Riyadh Saudi Arabia

customer experience specialist

senior sales engineer Jobs in Riyadh Saudi Arabia

senior sales engineer

application / production support engineer Jobs in Riyadh Saudi Arabia

application / production support engineer

solutions engineer Jobs in Riyadh Saudi Arabia

solutions engineer

customer support engineer

Trapeze Group AMEA - ASEAN, Middle East, Africa

<div>
 <p>
  Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 29 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.
 </p>
 <p>
  &ldquo;Modaxo&rsquo;s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world&rsquo;s people&rdquo; &ndash; Bill Delaney, CEO, Modaxo
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose of the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along withs testing and deployment of software changes and new releases.
 </p>
 <p>
  An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   IT Support relating to technical issues involving Microsoft&rsquo;s core business applications and operating systems
  </li>
  <li>
   Data Analyst for Reporting solutions with data review, data processing, miss data correction.
  </li>
  <li>
   Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  </li>
  <li>
   Responsible to work in 24x7 shifts.
  </li>
  <li>
   Improve customer service, perception, and satisfaction.
  </li>
  <li>
   Provide customer focused technical support for all installation, upgrading and maintenance activities
  </li>
  <li>
   Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met
  </li>
  <li>
   Understand customer expectations and address their requirements to maintain customer satisfaction
  </li>
  <li>
   Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets
  </li>
  <li>
   Provide onsite support for all requirements and issues at customer site including installation of Telecom, CCTV, and ITS (Intelligent Transpiration System) devices.
  </li>
  <li>
   Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
  </li>
  <li>
   Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements
  </li>
  <li>
   Communicate to both customers and colleagues in a professional, clear and respectful manner
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded
  </li>
  <li>
   Certified in Redhat Linux and Microsoft Windows administration and management
  </li>
  <li>
   Knowledge on Database environments such Oracle, MSQL
  </li>
  <li>
   Minimum 4-5 Years solid experience in technical hands-on support roles:
  </li>
  <li>
   Working Experience with Transportation solutions like AVM and Journey planner
  </li>
  <li>
   Working Experience with Transpiration Devices installation and support
  </li>
  <li>
   Experience in VMware Administration and Management
  </li>
  <li>
   Experience in Redhat Linux
  </li>
  <li>
   Supporting large systems with many users
  </li>
  <li>
   Supporting Java based applications
  </li>
  <li>
   Ability to understand and support issues related Telecom equipment (In-built mobile terminal devices).
  </li>
  <li>
   A ability to interpret technical architecture of infrastructure services
  </li>
  <li>
   Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
  </li>
  <li>
   Experience following ITIL processes for Incident management and Change &amp; Release management
  </li>
  <li>
   Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
  </li>
  <li>
   Ability to develop and comprehend concepts and learn new skills quickly and thoroughly
  </li>
  <li>
   Previous experience working with large government projects.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Engineer

Hosuk Travel

<div><p>Hosuk Travels is looking for a skilled and dedicated <b>IT Support Engineer</b> to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
<p>Joining Hosuk Travels in <b>Riyadh</b> as an <b>IT Support Engineer</b> gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</p></div>

IT Support Engineer

Foodics

<div><h3 class="jobSectionHeader"><b>Who Are We&#10067;</b></h3><p>
We are <b>Foodics!</b> A leading restaurant-tech ecosystem and payment technology provider empowering business owners across the MENA region. Since 2014, Foodics has grown from a startup in Riyadh into a multinational scale-up with offices in Saudi Arabia, UAE, Egypt, Jordan, and Kuwait &mdash; now supporting customers in <b>35+ countries worldwide</b>.</p><p>
Our platform has already processed <b>over 6 billion orders</b> (yes&hellip; billion with a &ldquo;B&rdquo;) and continues to be one of the fastest-growing SaaS companies to emerge from the region. Backed by multiple funding rounds &mdash; including a landmark <b>$170M round</b>, the largest SaaS raise in MENA &mdash; we&rsquo;re on a mission to innovate, scale, and deliver world-class technology that powers the future of F&amp;B.</p><p></p><h3 class="jobSectionHeader"><b>
The Job in a Nutshell</b></h3><p>
We&rsquo;re looking for a <b>Salesforce Support Engineer</b> who will serve as the backbone of our internal and external support operations. This role is perfect for someone who has deep hands-on experience with Salesforce (Sales Cloud &amp; Service Cloud), understands the urgency and precision required in high-growth SaaS environments, and thrives on solving complex technical issues that directly impact business performance and customer satisfaction.</p><p>
You will be responsible for triaging, troubleshooting, and resolving Salesforce issues, supporting integrations, ensuring data accuracy, and maintaining a smooth day-to-day operation for our teams. If you&rsquo;re passionate about support excellence, scalable processes, and delivering high-impact solutions &mdash; you&rsquo;ll feel right at home here.</p><p></p><h3 class="jobSectionHeader"><b>
What You Will Do &#10067;</b></h3><h3 class="jobSectionHeader"><b>
Own Salesforce Support Operations</b></h3><ul>
<li>Handle, triage, and resolve Salesforce Sales Cloud and Service Cloud support tickets efficiently.
</li><li>Perform deep-dive analysis to identify root causes, configuration gaps, access issues, and data inconsistencies.
</li></ul><h3 class="jobSectionHeader"><b>Ensure System Excellence</b></h3><ul>
<li>Maintain user roles, profiles, permission sets, and troubleshoot access-related challenges.
</li><li>Execute data import/export operations using Data Loader and ensure accuracy in data-related fixes.
</li><li>Write SOQL/SOSL queries to validate cases, troubleshoot issues, and verify system behavior.
</li></ul><h3 class="jobSectionHeader"><b>Support Integrations &amp; Releases</b></h3><ul>
<li>Assist with Salesforce integration troubleshooting including REST/SOAP API interactions.
</li><li>Support regression and functional testing for fixes, enhancements, and releases.
</li><li>Collaborate with teams working on CI/CD and release management tools (e.g., Copado, Gearset).
</li></ul><h3 class="jobSectionHeader"><b>Partner Across Teams</b></h3><ul>
<li>Work closely with developers, admins, product managers, QA, and business stakeholders to ensure smooth resolution cycles.
</li><li>Document findings, prepare clear reports, and maintain high SLAs and support standards.
</li></ul><h3 class="jobSectionHeader"><b>Champion Customer Focus</b></h3><ul><li>
Prioritize issues effectively, manage multiple tickets within Agile/Scrum cycles, and maintain excellent communication throughout the lifecycle.
</li></ul><p></p><h3 class="jobSectionHeader"><b>What We Are Looking For &#10067;</b></h3><h3 class="jobSectionHeader"><b>
Education &amp; Experience</b></h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.
</li><li><b>5&ndash;7 years</b> of experience in technical support roles, ideally in product-driven or SaaS environments.
</li><li>Strong hands-on experience with <b>Sales Cloud &amp; Service Cloud</b>.
</li></ul><h3 class="jobSectionHeader"><b>Salesforce Core Skills</b></h3><ul>
<li>Deep knowledge of standard/custom objects, validation rules, workflows, role hierarchies, and org configuration.
</li><li>Proficiency in case management, troubleshooting, incident handling, and escalation processes.
</li><li>Familiarity with user setup, access troubleshooting, and admin-level configuration.
</li></ul><h3 class="jobSectionHeader"><b>Technical Skills</b></h3><ul>
<li>Strong SOQL/SOSL querying abilities.
</li><li>Basic programming knowledge in <b>Apex, Java, or JavaScript</b> (for debugging or coordinating with development).
</li><li>Understanding of Salesforce APIs and integration concepts.
</li><li>Awareness of CI/CD tools such as <b>Copado or Gearset</b>.
</li></ul><h3 class="jobSectionHeader"><b>Soft Skills</b></h3><ul>
<li>Strong analytical problem-solving skills.
</li><li>Clear communication and documentation abilities.
</li><li>Customer-centric mindset with a focus on maintaining SLAs.
</li><li>Ability to thrive in fast-paced, cross-functional environments.
</li></ul><h3 class="jobSectionHeader"><b>Certifications (Highly Valued)</b></h3><ul>
<li><b>Salesforce Certified Administrator</b> (Highly Preferred)
</li><li>Salesforce Advanced Administrator (Nice to Have)
</li><li>Salesforce AI Associate / Agentforce (Nice to Have)
</li></ul><h3 class="jobSectionHeader"><b>Bonus Skills</b></h3><ul>
<li>Experience with integrations (MuleSoft, ETL tools).
</li><li>Knowledge of Field Service Lightning, CPQ, or Omnistudio.
</li><li>Experience in data migration and advanced troubleshooting.
</li></ul><p></p><h3 class="jobSectionHeader"><b>What We Offer You&#10071;</b></h3><p>
At Foodics, we&rsquo;re confident you&rsquo;ll love working with us.</p><ul>
<li>
Competitive compensation packages, bonus schemes, and potential share options.
</li><li>Continuous learning &amp; development programs, including annual learning stipends.
</li><li>A multicultural environment with <b>30+ nationalities</b> across <b>14 countries</b>.
</li><li>High ownership, real impact, and opportunities to grow within a hyper-scaling ecosystem.
</li><li>A culture that values autonomy, creativity, and excellence where your work truly matters.</li></ul></div>

Salesforce Support Engineer

NetApp

<p></p><div><p><b>About NetApp</b></p><p>
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.</p><p>
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.</p></div><p></p>
<br><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><div><p>
Are you passionate about technology and customer satisfaction? Do you thrive in a collaborative environment where your contributions make a real impact?</p><p>
NetApp is looking for a Professional Services Engineer to join our team. In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules.</p><p>
Your goal will be to create deep customer satisfaction and drive product adoption, using these successes to identify growth opportunities and support the Sales team in upselling our portfolio. You will also participate in sales and proposal presentations and contribute to ongoing team account activities.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><div><ul><li>
Assist in completing post-sales hardware and software installations with moderate complexity.</li><li>
Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.</li><li>
Review and prepare for upcoming job task assignments.</li><li>
Provide detailed documentation on tasks performed.</li><li>
Follow appropriate escalation guidelines with supervision during customer engagements.</li><li>
Contribute to the development of project plans and timelines.</li><li>
Support the identification and resolution of technical issues.</li><li>
Participate in customer training sessions and workshops</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job requirements</b></h2></div><div><ul><li>
Minimum of 2 years of experience in a related field, with a focus on IT or engineering.</li><li>
Strong interpersonal, negotiation, and organizational skills.</li><li>
Ability to work successfully with prospects, customers, and cross-functional teams to meet performance goals.</li><li>
Knowledge of IP Networks.</li><li>
Proficiency in English and Arabic (C1-C2 level).</li><li>
Demonstrated problem-solving abilities and a growth mindset.</li><li>
Commitment to customer-centric approaches and high performance.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree (or equivalent experience) in IT, Engineering, or a related field. Other degrees will be considered.</li><li>
Must be a Saudi Arabia national.</li></ul></div></div></div><p>
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
</p><p><b>Equal Opportunity Employer:</b></p><p>
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.</p><p><b>
Why NetApp?</b></p><p>
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.</p><p>
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.</p><p>
If you want to help us build knowledge and solve big problems, let's talk.</p>
<p><b>Submitting an application</b><br>
<br>
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.</p></div></div><p></p>

Professional Services Consultant

Group-IB

<div>
 <p>
  Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity
 </p>
 <p>
  technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company&rsquo;s DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Group-IB&rsquo;s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Each of us can help make the world a safer place. Join us!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT THE ROLE:
  </strong>
 </p>
 <p>
  Group-IB Fraud Protection is an advanced solution designed to counteract the most sophisticated fraud schemes against an organization, regardless of the industry. Group-IB Fraud Protection helps you detect fraud schemes such as social engineering attacks (scam calls, phishing and email scams, etc.), user account fraud, payment fraud, malicious bot activity, web injections, mobile trojans, malware-related and credit frauds, and more.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Fraud Protection Business Unit is looking for a Technical Support Account Manager who will be part of the technical support team providing all technical services to customers. You will engage in project activities within the MEA market for Group-IB product &ndash; Fraud Protection. You'll act as an advocate and point of escalation for the customer, bridging communication between various departments within the company. Leveraging your understanding of company protocols and technical support processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TASKS TO SOLVE:
  </strong>
 </p>
 <ul>
  <li>
   Establishing and overseeing both internal and external project expectations, encompassing escalation procedures and communication protocols across all tiers of technical and managerial hierarchy.
  </li>
  <li>
   Respond to internal and external issues regarding Fraud Protection product; including, product usage, features, errors, and configuration.
  </li>
  <li>
   Log all requests in the service desk and be the main line of support to the customer.
  </li>
  <li>
   Write detailed problem reports for unanswered questions, product defects and post-mortem reports.
  </li>
  <li>
   Assist in identifying and reporting issues related to design, reliability, and maintenance.
  </li>
  <li>
   Work from the office or on customer sites as necessary to deliver the services.
  </li>
  <li>
   Collaborate with experts across technical departments.
  </li>
  <li>
   Act as a strategic technical advisor to customers on FP support related activities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   APPLY FOR THIS V ACANCY IF YOU HA VE THE FOLLOWING QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1-year of relevant experience in technical support, development, solution engineering. Relevant support may also include designing test cases, software consulting.
  </li>
  <li>
   You are an excellent communicator, can articulate clear priorities, and gain support to pursue these developments.
  </li>
  <li>
   You have experience working cross-functionally to solve complex problems.
  </li>
  <li>
   A bachelor&rsquo;s degree in computer science or cybersecurity.
  </li>
  <li>
   Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT ELSE WE APPRECIATE IN OUR TEAM:
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of network technologies (TCP/IP).
  </li>
  <li>
   Linux/Unix system administration experience.
  </li>
  <li>
   Experience with Python/JavaScript/TypeScript or another programming language.
  </li>
  <li>
   Mobile development experience: Swift, Objective-C, Java, Flutter, React Native, etc.
  </li>
  <li>
   Experience working with RabbitMQ, Kafka and HTTP RESTful API services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHY CHOOSE GROUP-IB
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Your happiness is important to us.
   </strong>
   We want every single team member to be happy.
  </li>
  <li>
   <strong>
    Continuing professional development.
   </strong>
   At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB.
  </li>
  <li>
   <strong>
    A team with extensive international expertise.
   </strong>
   Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
  </li>
  <li>
   <strong>
    Globally recognized technologies.
   </strong>
   Group-IB's members are located in 25 countries and our products and services are sold in 60 countries. What&rsquo;s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
  </li>
  <li>
   <strong>
    A culture created by each of us.
   </strong>
   Group-IB&rsquo;s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
  </li>
  <li>
   <strong>
    Economic stability.
   </strong>
   Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT ELSE YOU SHOULD KNOW
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Flexible schedule.
   </strong>
   Group-IB does not have fixed working hours. You choose your own schedule. We adhere to the principle advocated by Steve Jobs: &ldquo;We have to work not 12 hours, and head.&rdquo;
  </li>
  <li>
   <strong>
    Health.
   </strong>
   If anything goes wrong, don&rsquo;t worry &mdash; we offer health insurance.
  </li>
  <li>
   <strong>
    Certificates and training courses.
   </strong>
   Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense.
  </li>
  <li>
   <strong>
    Challenges.
   </strong>
   A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards.
  </li>
  <li>
   <strong>
    The initiative is rewarded.
   </strong>
   At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.
  </li>
 </ul>
</div>


Technical Account Manager

TAWANTECH

<div><p>We are seeking <b>Support Engineers</b> to join our operations and support team responsible for ensuring smooth, continuous operations of the Payment System across production and high-availability environments.</p><p><b>
Job Responsibilities</b></p><ul>
<li>
Monitor the <b>Payment System</b> services and infrastructure to ensure high availability and optimal performance.</li>
<li>Perform <b>incident management</b>, <b>log analysis</b>, and initial troubleshooting for application, database, or integration issues.</li>
<li>Coordinate with internal Rootware teams (Integration, DBA, DevOps, Security) and client-side teams for issue resolution.</li>
<li>Support daily operational activities, including <b>bill uploads</b>, <b>payment notifications</b>, <b>reconciliation</b>, and <b>report validation</b>.</li>
<li>Participate in <b>post-production support</b>, including SLA-based issue handling and scheduled maintenance.</li>
<li>Ensure compliance with Rootware and SEC&rsquo;s <b>security and operational standards</b>.</li>
<li>Maintain system documentation, SOPs, and incident logs.</li>
<li>Participate in shift-based 24x7 operations support when required.</li></ul><p></p><p><b><br>
Requirements</b></p><p><b>
Qualifications &amp; Skills</b></p><ul>
<li>
<b>Bachelor's degree in computer science</b>, Information Technology, or a related field.</li>
<li><b>2&ndash;3 years</b> of experience in application or system support (fresh graduates with strong fundamentals may also apply).</li>
<li>Strong understanding of <b>IT systems, APIs, databases (MS SQL preferred)</b>, and networking basics.</li>
<li>Familiarity with <b>Linux environments (RHEL)</b> and web-based applications.</li>
<li>Excellent problem-solving, analytical, and communication skills.</li>
<li>Proficiency in <b>English and Arabic (written and spoken)</b> is mandatory;
</li><li>Ability to work in a <b>collaborative, fast-paced</b> environment supporting enterprise systems.</li></ul><p></p><p><b><br>
Preferred Experience (Plus)</b></p><ul>
<li>
Experience supporting <b>payment or financial systems</b>.</li>
<li>Knowledge of <b>payment methods</b> and related workflows.</li>
<li><b>Knowledge of webMethods</b> or similar integration platforms.</li>
<li>Exposure to <b>monitoring tools</b> (e.g., AppDynamics, Grafana, or ELK).</li></ul></div><p></p>

Support Engineer - Payment System

Matar Al Baqmi Holding Company

<div><p>Matar Al Baqmi Holding Company is looking for a dynamic and motivated Sales Engineer to join our team. As a Sales Engineer, your primary responsibility will be to develop and maintain relationships with clients in the Oil &amp; Energy, Industrial Equipment, and Engineering sectors. You will leverage your technical knowledge and sales expertise to promote our diverse range of solutions, including fabrication, engineering, and logistical services.</p><p></p><p><b>
Job Purpose</b></p><p>
The Sales Engineer &ndash; HVAC will be responsible for identifying new business opportunities, managing customer relationships, and promoting HVAC products such as coils, heat exchangers, condensers, evaporators, and related systems. The role requires strong technical knowledge in HVAC systems along with proven sales experience.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Generate new sales leads and develop strong relationships with contractors, consultants, OEMs, and end-users.
</li><li>Promote and sell HVAC products (Coils, Heat Exchangers, AHUs, FCUs, DX units, Chillers).
</li><li>Conduct site visits, understand customer requirements, and provide suitable technical solutions.
</li><li>Prepare and present techno-commercial offers, quotations, and product presentations.
</li><li>Achieve monthly, quarterly, and annual sales targets.
</li><li>Coordinate with the engineering and production team for technical clarifications.
</li><li>Monitor ongoing projects and ensure smooth order execution until delivery.
</li><li>Maintain updated knowledge of industry trends, competitor activities, and market prices.
</li><li>Handle after-sales support and ensure customer satisfaction.</li>
</ul><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h3><ul>
<li>Bachelor&rsquo;s Degree in Mechanical Engineering or equivalent.
</li><li>3&ndash;7 years of experience in HVAC product sales (preferably coils / heat exchangers / AHU components).
</li><li>Strong understanding of refrigeration cycles, coil selection, and HVAC load concepts.
</li><li>Experience working with consultants and contractors in KSA (preferred).
</li><li>Valid Saudi driving license (preferred).</li>
</ul><h3 class="jobSectionHeader"><b>Skills &amp; Competencies</b></h3><ul>
<li>Strong technical knowledge of HVAC systems and components.
</li><li>Excellent negotiation and communication skills.
</li><li>Ability to prepare technical proposals and read mechanical drawings.
</li><li>Target-oriented, self-motivated, and customer-focused.
</li><li>Strong market awareness and relationship-building skills.</li></ul></div>

Sales Engineer

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