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associate customer success manager

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chat support english advisor - technical non-voice account Jobs in Cairo

chat support english advisor - technical non-voice account

customer support executive

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter &amp; Instagram) and provide product and service information by resolving product and service problems;
 </li>
 <li>
 Generate sales leads that develop into new customers;
 </li>
 <li>
 Improve customer service experience and help create engaged customers;
 </li>
 <li>
 Take ownership of customers' issues and follow problems through to resolution;
 </li>
 <li>
 Keep accurate records and document customer service actions and discussions;
 </li>
 <li>
 Analyse statistics and compile accurate reports;
 </li>
 <li>
 Maintain an orderly workflow according to priorities;
 </li>
 <li>
 Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in business management, marketing, sales, or any other relevant subject
 </li>
 <li>
 Experience
 </li>
 <li>
 At least 2-3 years of experience in a Customer Support or Live chat support role;
 </li>
 <li>
 Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc)
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Knowledge of company products, workflow &amp; services
 </li>
 <li>
 Language expertise (read, write, understand) Arabic
 </li>
 <li>
 Very good command of the English language
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proficiency with computers and strong typing skills
 </li>
 <li>
 Strong problem-solving and troubleshooting skills
 </li>
 <li>
 Excellent communication skills;
 </li>
 <li>
 Good multitasking skills;
 </li>
 <li>
 Strong organisational skills
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Passion for ensuring a world-class user support experience
 </li>
 <li>
 Quick learner and adaptable to learning new processes, concepts, and skills
 </li>
 <li>
 Skilled problem-solver and multi-tasker
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Customer Support Executive

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 As a
 
 Customer Support Engineer
 
 at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta&rsquo;s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Deliver day-to-day technical support to Incorta&rsquo;s EMEA customers via phone, email, and other channels.
 </li>
 <li>
 Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
 </li>
 <li>
 Research and analyze incidents and service requests, developing effective and timely solutions.
 </li>
 <li>
 Contribute to and enrich Incorta&rsquo;s internal and external Knowledge Base and user community.
 </li>
 <li>
 Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
 </li>
 <li>
 Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
 </li>
 <li>
 Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
 </li>
 <li>
 3+ years of total technical experience, with at least 2 years in a customer support role.
 </li>
 <li>
 Excellent analytical and troubleshooting skills.
 </li>
 <li>
 Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
 </li>
 <li>
 Knowledge of SQL.
 </li>
 <li>
 Exceptional verbal and written communication skills in English.
 
 
 </li>
 </ul>
 
 NICE TO HAVE
 
 
 
 <ul>
 <li>
 Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
 </li>
 <li>
 Experience supporting analytics and BI software products.
 </li>
 <li>
 Knowledge of Oracle ERP (E-Business Suite).
 </li>
 <li>
 ITIL V3 Foundation or relevant technical certifications.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Support Engineer, EMEA

ServiceFirst

<div>
 
 
 
 
 Hello Dear&nbsp;, This HR Mohamed From Service First , We are hiring now Loan Specialist Position
 
 
 
 
 
 
 
 Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement.
 
 
 
 
 &nbsp;
 
 
 
 
 Job Description:&nbsp;
 
 
 
 
 This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to Loan Department
 
 
 
 
 &nbsp;
 
 
 
 
 Benefits:&nbsp;
 
 
 
 
 Average Salary starting from 20k (Commissions In USD)
 
 
 
 
 Transportation Available, Door to Door for Females.
 
 
 
 
 Fast promotions within 3 to 6 months.
 
 
 
 
 Training Fully Paid
 
 
 
 
 Social &amp; Medical Insurance
 
 
 
 
 Fixed days off
 
 
 
 
 &nbsp;
 
 
 
 
 Work Conditions:&nbsp;
 
 
 
 
 Night Shifts.
 
 
 
 
 Outbound calls.
 
 
 
 
 9 working Hours including 1.5 Hour Break
 
 
 
 
 &nbsp;
 
 
 
 
 Requirements:&nbsp;
 
 
 
 
 Fluent English Speaker (B2) is A Must.
 
 
 
 
 Eager to learn.
 
 
 
 
 Customer service experience is a huge plus.
 
 
 
 
 No commitment for at least 6 months.
 
 
 
 
 Likes to have fun.
 
 
 
 
 &nbsp;
 
 
 
 
 Location: 5th Settlement, New Cairo
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other protected factors under federal, state or local law
 
 
 
 
 9$ /3 $ commission based
 
 
</div>

Customer Service Executive

Amazon

<div>
 
 Description
 
 
 
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 
 
 The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 
 
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 
 
 
 The Core Functions Of The Senior ECR Specialist Include
 
 
 
 <ul>
 <li>
 Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
 </li>
 <li>
 Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
 </li>
 <li>
 Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
 </li>
 <li>
 Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
 </li>
 <li>
 Conduct data queries and general data analytics related to escalations the team is handling
 </li>
 <li>
 Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
 </li>
 <li>
 Effectively communicate with both internal and external customers by adjusting your communication style to your audience
 </li>
 <li>
 Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
 </li>
 <li>
 Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
 </li>
 <li>
 Successfully completes approved special projects as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Fluency in Arabic, English and German (spoken and written)
 </li>
 <li>
 Must be in good standing
 </li>
 <li>
 Experience with MS Office and CSC customer service tool set
 </li>
 <li>
 Bachelor's degree or 2 years Amazon Experience
 </li>
 <li>
 Experience interpreting and communicating analytics
 </li>
 <li>
 Experience communicating technical concepts to a non-technical audience
 </li>
 <li>
 Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
 </li>
 <li>
 Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
 </li>
 <li>
 Demonstrates flexibility in work hours based on scheduling needs and customer demands
 </li>
 <li>
 A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search &amp; Rescue.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience utilizing Heartbeat and Tableau
 </li>
 <li>
 Proficiency in other languages
 </li>
 <li>
 Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
 </li>
 <li>
 Knowledge of project management tools like SIM.
 </li>
 <li>
 HTML skills for creation of departmental and interdepartmental documentation and communication.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2788428
</div>

Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

HiLights Group

<div>
 
 
 Hi-lights Group hiring:
 
 
 
 
 &ldquo;
 
 
 Sales Executive - Business Development Executive
 
 
 &ldquo;
 
 
 
 
 
 
 
 About company
 
 : We are a leading full events solutions company providing concept designing, production and lighting solutions for mega and iconic events for over 30 years in the MENA region.
 
 
 
 
 
 
 Responsibilities
 
 
 :
 
 
 
 
 - Identify and pursue new business opportunities in the media Production, events.
 
 
 
 
 - Promote and sell the company&rsquo;s full range of services, including lighting, audio-visual solutions, d&eacute;cor, Production, and event support.
 
 
 
 
 - Build and maintain strong, long-term relationships with clients to ensure repeat business and customer satisfaction.
 
 
 
 
 - Conduct client meetings, presentations, and product/service demonstrations, showcasing how our solutions support successful events.
 
 
 
 
 - Negotiate contracts, pricing, and terms with clients to secure profitable deals.
 
 
 
 
 - Collaborate with internal teams (operations, production, project management) to ensure smooth execution of client requirements.
 
 
 
 
 - Monitor market trends, competitor activities, and industry developments to identify growth opportunities.
 
 
 
 
 - Prepare accurate sales reports, proposals, and forecasts for management.
 
 
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 :
 
 
 
 
 - Bachelor&rsquo;s degree in business, Marketing, or related field (preferred).
 
 
 
 
 - 3-5 years proven experience in sales within real state, events, media production, Contracting, or related industries.
 
 
 
 
 - Excellent presentation, negotiation, and communication skills.
 
 
 
 
 - Ability to build and maintain relationships with clients at different levels.
 
 
 
 
 - Self-motivated with a results-driven approach and ability to meet sales targets.
 
 
 
 
 - Strong organizational and time-management skills to handle multiple projects.
 
 
 
 
 - Flexibility to attend client meetings and events as required.
 
 
 
 
 
 
 
 Location
 
 
 : Obour City
 
 
 
 
 
 
 
 Benefits:
 
 
 
 1-&nbsp;&nbsp;&nbsp;&nbsp;Attractive salary based on the interview.
 
 
 2-&nbsp;&nbsp;&nbsp;&nbsp;Medical Insurance.
 
 
 3-&nbsp;&nbsp;&nbsp;&nbsp;Life Insurance.
 
 
 4-&nbsp;&nbsp;&nbsp;&nbsp;Transportations from gathering point to the company.
 
 
 5-&nbsp;&nbsp;&nbsp;&nbsp;Mobile line.
 
 
 
 Core &amp; Leadership Competencies:
 
 
 
 1-&nbsp;&nbsp;&nbsp;&nbsp;People Management
 
 
 2-&nbsp;&nbsp;&nbsp;&nbsp;Strategic Orientation
 
 
 3-&nbsp;&nbsp;&nbsp;&nbsp;Developing Others
 
 
 4-&nbsp;&nbsp;&nbsp;&nbsp;Monitoring &amp; Follow Up
 
 
 5-&nbsp;&nbsp;&nbsp;&nbsp;Collaboration
 
 
 6-&nbsp;&nbsp;&nbsp;&nbsp;Accountability &amp; Ownership
 
 
 7-&nbsp;&nbsp;&nbsp;&nbsp;Communication
 
 
 8-&nbsp;&nbsp;&nbsp;&nbsp;Client Focus
 
 
 
 
 
 If you're interested, please send your resume to this mail: hr@hilightsgroup.com and mention:
 
 Sales Executive
 
 
</div>

Sales Executive

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 FMCG Sales Executive | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Sales Executive will be responsible for providing clients with the products and service required, as well as maintaining good relationships with existing clients. The role holder will also be handling clients complains, concerns and escalate the same to the Business Development Manager.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Introduce and recommend products to clients, ensuring sales meet margin expectations and highlighting upcoming developments and promotions.
 </li>
 <li>
 Act as the main contact for existing and potential clients, maintaining strong communication and partnerships.
 </li>
 <li>
 Resolve customer complaints promptly to ensure satisfaction and long-term loyalty.
 </li>
 <li>
 Identify new business opportunities and potential clients to expand the customer base.
 </li>
 <li>
 Collaborate with the marketing team to develop strategies that boost product visibility and sales.
 </li>
 <li>
 Monitor industry trends, competitors, and market dynamics to inform sales strategies and support product development.
 </li>
 <li>
 Deliver product presentations and analyze sales reports to track performance and identify areas for improvement.
 </li>
 <li>
 Ensure compliance with corporate policies and financial procedures, including adherence to the Delegation of Authority (DOA).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Management, or Marketing.
 </li>
 <li>
 Minimum 3 years of experience in Food Service, specifically within the HORECA channel.
 </li>
 <li>
 Proven ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction.
 </li>
 <li>
 Experience in identifying new business opportunities and expanding customer base.
 </li>
 <li>
 Strong collaboration skills with marketing and sales coordination teams to drive product promotion and sales growth.
 </li>
 <li>
 Ability to analyze sales reports, monitor market trends, and provide strategic feedback to product development.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

FMCG Sales Executive / Mansoura

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 A career in Administration and Secretarial Services within MERC Consulting will give you with the opportunity to provide administrative support to PwC employees. You&rsquo;ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
 
 
 
 Responsibilities
 
 
 
 As a Senior Associate, you&rsquo;ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
 
 
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 Adhere to budget
 
 
 </li>
 </ul>
 
 
 Customer
 
 
 
 
 <ul>
 <li>
 Diary management
 </li>
 <li>
 Extensive management of online diaries, book appointments and arrange meetings, updates as required
 </li>
 <li>
 Ensure Executive/s get to meetings on time with appropriate documentation
 </li>
 <li>
 Act as back up in managing other Executives&rsquo; and Principals&rsquo; diaries when their EAs are not available
 </li>
 <li>
 Call management
 </li>
 <li>
 Handle and screen calls for Executive/s
 </li>
 <li>
 Take and pass messages to Executive/s in a timely manner
 </li>
 <li>
 Email management
 </li>
 <li>
 Monitor Executives&rsquo; email inboxes when they are out of the office or at meetings and taking action as necessary
 </li>
 <li>
 Client relationships
 </li>
 <li>
 Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
 </li>
 <li>
 Assist other EAs during busy periods
 
 
 </li>
 </ul>
 
 
 Internal Process
 
 
 
 
 <ul>
 <li>
 Meetings
 </li>
 <li>
 Pro-active planning for meetings and follow up actions (documents, papers needed&hellip;)
 </li>
 <li>
 Organise local internal and external meetings, including organising catering, IT requirements etc
 </li>
 <li>
 Meet and greet visitors
 </li>
 <li>
 Partner and Executive general admin
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 
 Language
 
 
 
 
 <ul>
 <li>
 Proficiency in spoken and written English and Arabic
 
 
 </li>
 </ul>
 
 
 Overall Experience
 
 
 
 
 <ul>
 <li>
 3 +years&rsquo; experience in an administrative role
 
 
 </li>
 </ul>
 
 
 Specific Experience
 
 
 
 
 <ul>
 <li>
 Experience with a professional services firm preferred
 
 
 </li>
 </ul>
 
 
 Knowledge and Skills
 
 
 
 
 <ul>
 <li>
 Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Must possess a professional telephone manner
 </li>
 <li>
 Demonstrated ability to work under pressure
 </li>
 <li>
 Demonstrated team player and dedication to provide high level of service
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Up to 20%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

MERC Consulting - Executive Assistant - Cairo

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