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customer support executive

Scaleup Connect

Job Title: Customer Support Executive (CSE) &ndash; U.S. Market Focus Location: Lahore (On-site) Schedule: Monday to Friday, 7:00 PM &ndash; 4:00 AM Job Type: Full-TimeJob Summary: ScaleUp Connect is seeking an experienced and results-driven Customer Support Executive (CSE) with a strong focus on supporting sales activities for U.S.-based clients. This is a full-time, on-site position in Lahore where you will be responsible for assisting in sales support, customer inquiries, and post-sale services primarily in the U.S. market. The ideal candidate will be highly customer-centric, with excellent communication skills, the ability to manage client relationships, and a knack for driving sales success.Key Responsibilities:<ul><li>Assist in sales support for U.S. clients by managing pre- and post-sale inquiries, providing information, and ensuring a seamless experience.</li><li>Respond to customer inquiries related to product offerings, pricing, delivery schedules, and other sales-related questions via phone, email, and chat.</li><li>Coordinate between sales teams and clients to ensure accurate and timely follow-up on quotations, orders, and any client requests.</li><li>Provide information on product features, benefits, and specifications to U.S.-based clients to help drive purchase decisions.</li><li>Track client orders, ensuring they are processed smoothly and delivered on time, and resolve any issues that arise during the process.</li><li>Support the sales team by managing and organizing customer information, handling lead generation, and providing administrative support for sales activities.</li><li>Escalate complex issues to appropriate departments, ensuring that all customer concerns are addressed and resolved promptly.</li><li>Maintain strong relationships with U.S.-based clients, ensuring satisfaction, repeat business, and the cultivation of long-term partnerships.</li><li>Provide feedback to the sales team on customer preferences, market trends, and sales-related challenges to improve sales strategies.</li><li>Document and track interactions with customers in the CRM system to ensure accurate records and follow-up actions.</li></ul>Required Skills:<ul><li>Excellent communication skills in English, with a focus on clear, professional interactions with U.S.-based clients.</li><li>Strong organizational skills, with the ability to manage multiple customer inquiries and sales processes at once.</li><li>Sales-driven attitude with the ability to assist in driving sales and providing excellent support throughout the sales cycle.</li><li>Customer-centric mindset, with a focus on building relationships and resolving issues efficiently.</li><li>Proficiency in CRM software for tracking and managing customer interactions.</li><li>Ability to work independently while coordinating effectively with cross-functional teams such as sales, logistics, and operations.</li><li>Knowledge of sales processes, including lead generation, client follow-up, and order management.</li><li>Ability to learn quickly and stay updated on product features, services, and U.S. market requirements.</li></ul>Tools/Software:<ul><li>Required: CRM Software, Microsoft Office (Excel, Word, PowerPoint)</li><li>Preferred: Helpdesk or Ticketing Systems (e.g., Zendesk, Freshdesk)</li></ul>Education &amp; Experience:<ul><li>Minimum Education: Intermediate or Bachelor&rsquo;s Degree.</li><li>Experience: 1&ndash;2 years in customer support or sales support roles, with experience in handling U.S.-based clients.</li></ul>Additional Information:<ul><li>This position requires night shifts from 7:00 PM to 4:00 AM, Monday to Friday, to support U.S. clients in their time zone.</li><li>The role offers an exciting opportunity to be part of a customer-focused team, directly contributing to the growth and success of sales efforts in the U.S. market.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Support Executive

Abacus Outsourcing

If you are a fresh graduate with good English communication, we would like to hear from you!Job SummaryAbacus BPO is seeking motivated and customer-focused Customer Relations Officers for a domestic project. This role is an excellent opportunity for individuals eager to build and advance their careers in the BPO and customer service industry within a fast-paced and supportive environment.Position Title<ul><li>Inbound Customer Support</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (14 years of education) or currently enrolled in the 4th semester</li><li>6 months to 1 year of professional experience in any field</li><li>Strong verbal communication skills in English</li><li>Basic proficiency with digital tools and systems</li><li>Prior experience in BPO or customer service will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 55,000)</li><li>Performance-based incentives and rewards</li><li>Clear career progression and growth opportunities</li><li>Professional and supportive work environment</li></ul>Working Hours<ul><li>5 days a week</li><li>Rotational 9-hour shifts</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in rotational shifts (Morning/Evening/Night)? (This position is only for those who are available for rotational shifts)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

TekBoox

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Executive(US Health Market)Responsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul>Job Location &amp; Timing:<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift (7:00 PM to 4:00 AM)</li><li>Work Mode: Onsite, 5 days a week</li></ul>How to Apply:Interested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Representative

Hashtag Trend

We&rsquo;re hiring &lsquo;Customer Support Executive, for our USA-based campaign &ldquo;Logistics &amp; Dispatch&rdquo;.Perks &amp; Benefits:<ul><li>Saturday &amp; Sunday Off</li><li>Transport facility for Females</li><li>Daily Meal</li><li>Career Growth</li><li>Events &amp; Celebrations</li><li>Acquire leadership and teamwork skills</li></ul>Requirements:<ul><li>Graduation/Intermediate</li><li>Fluent in English</li><li>Fresh to 6 months experience</li></ul>Timings: 6pm - 3am (night-shift only)Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, Lahoreor WhatsApp at 03196490484Job Types: Full-time, FresherPay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative - Truck Dispatcher

TSL (Pvt.) Ltd

TSL pvt ltd is urgently hiring a &quot; Sales &amp; Support Executive&quot; for its fast growing Travel IT industry.Experience: 1-2 years in the same field.Email: jobs@travelport.com.pkLocation: Lahore Job Responsibilities: - Analyze &amp; Identify new Sales opportunities.- Establish &amp; Maintain good relationship with clients.- Support in providing desired product service &amp; training.Skills Set: - Strong communication skills- Proactive- Team Player- Must be a graduate- Own conveyance is a must.Job Type: Full-timeWork Location: In person

Sales Executive

Collect N Donate

Job Title: Recruitment Support Executive (Back Office)Location: Afzal plaza, Main Blvd, Allama Iqbal Rd, Mustafabad, Lahore, Pakistan Job Type: Full-Time ( Monday to Friday 5 days a Week on Site) Industry: Recruitment / StaffingJob OverviewWe are looking for a detail-oriented and highly organized Recruitment Support Executive to assist our recruitment team with back-office operations. This role is critical in ensuring smooth workflow, accurate data management, and timely communication with candidates and recruiters.The ideal candidate should be proactive, tech-savvy, and comfortable handling multiple administrative tasks efficiently.Key Responsibilities Recruitment &amp; Candidate Support<ul><li>Update candidate and companies status in tracking sheets</li><li>Edit and format CVs professionally</li><li>Upload candidate documents to Google Drive</li><li>Attach profile links and documents to the main tracking sheet</li><li>Stay connected with recruiters and provide regular status updates</li><li>Perform specific tasks for candidates (follow-ups, document collection, etc.)</li></ul>Communication Tasks<ul><li>Send emails to candidates and clients</li><li>Write and edit email templates</li><li>Send SMS and WhatsApp messages to candidates</li><li>Follow up on interview schedules and responses</li><li>Maintain communication logs</li></ul>Data Management &amp; Research<ul><li>Extract data from Google Maps and other online sources</li><li>Build and maintain candidate/company data lists</li><li>Update spreadsheets accurately</li><li>Maintain organized database records</li></ul>Job Posting &amp; Marketing Support<ul><li>Create job posts using Canva</li><li>Post and share job openings on Facebook and other platforms</li><li>Post jobs on Indeed and other job portals</li><li>Ensure job posts are clear, accurate, and properly formatted</li></ul>General Administrative Tasks<ul><li>Maintain organized digital files</li><li>Support recruiters with day-to-day back-office tasks</li><li>Complete any other duties assigned by management</li></ul>Required Skills &amp; Qualifications<ul><li>Strong attention to detail</li><li>Good written English communication skills</li><li>Experience with Google Sheets &amp; Google Drive</li><li>Basic Canva knowledge</li><li>Familiarity with Indeed and Facebook job posting</li><li>Ability to multitask and meet deadlines</li><li>Strong organizational skills</li><li>Ability to work independently</li></ul>Preferred (Not Mandatory)<ul><li>Previous experience in recruitment or HR support</li><li>Basic understanding of CRM</li></ul>What We Offer<ul><li>30k to 40k Salary (Depends on Work Experience)</li><li>Growth opportunities in recruitment operations</li><li>Supportive team environment</li></ul>Who Should not Apply:<ul><li>If you cannot commute to Job Location Daily or Looking for Remote work</li><li>If your expected monthly salary is not more than 40K</li><li>If you are a student and looking for part time job</li><li>If you are not flexible with Multitasking</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>can you commute to Job Location Daily?</li><li>Please confirm your expected monthly salary is not more than 40K ?</li><li>You are not looking for Part time job ?</li><li>You are flexible with Multitasking ?</li></ul>Work Location: In person

Recruitment Support Executive (Back Office)

Msq Developers

We are looking for Entry level IT Support Executive, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support.<ul><li>Good knowledge of troubleshooting network &amp; system issues</li><li>Installing and configuring computer hardware, software, systems, networks, printers, Networking, and Microtech.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Responding in a timely manner to service issues and requests.</li><li>Providing technical support across the company.</li><li>Setting up accounts for new users.</li><li>Repairing and replacing equipment as necessary.</li><li>Testing new technology.</li><li>Ability to handle Networks &amp; Servers, configuring backup servers</li></ul>Shift timing : 5pm to 2am (on-site job)Location: DHA Phase 8, LahoreExperience: 1 yearsJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Executive

Explore 716+ Customer support executive in Dha Lahore Jobs In Lahore this February. Find roles across top companies and apply now to boost your career.

716 customer support executive jobs In Dha Lahore Jobs In Lahore

Customer Support Executive

Customer Support Executive

Customer Support Representative

Customer Support Representative - Truck Dispatcher

Sales Executive

Recruitment Support Executive (Back Office)

IT Support Executive