client support executive Jobs in Islamabad

client support executive

customer care executive – sales & chat support Jobs in Islamabad

customer care executive – sales & chat support

customer sales support representative Jobs in Islamabad

customer sales support representative

customer service & order processing executive Jobs in Islamabad

customer service & order processing executive

customer services

customer support for e commerce inquiries via email dubai based

Faj IT Solutions

Job description:About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 25-42Experience:Minimum 2 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractWork Location: In personJob Types: Full-time, ContractPay: Rs35,000.00 - Rs48,000.00 per month

Customer Support for E-commerce Inquiries via Email (Dubai based)

Creative Networks

About Creative Networks Creative Networks is a UK-based digital solutions company. We provide IT, marketing, and e-commerce services to international clients and are committed to delivering quality customer experiences through innovation and teamwork.About the Role We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify, and WooCommerce.Since this is a client-facing role, a clear and professional English accent is critical.Important: This role requires excellent spoken English with a clear, neutral, or British accent.Apply here - https://app.willotalent.com/invite/o4Uopu/Only candidates who complete the Willo video interview will be considered.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat with clear, courteous communication</li><li>Manage orders, including placement, tracking, and resolving issues with customers or suppliers</li><li>Monitor e-commerce platforms to ensure smooth day-to-day operations</li><li>Collaborate with fulfillment and operations teams to support timely deliveries</li><li>Maintain high levels of customer satisfaction and professionalism</li></ul>Requirements<ul><li>Based in Rawalpindi or Islamabad (office-based role, not remote)</li><li>2&ndash;3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)</li><li>Fluent spoken English with a neutral or British accent (mandatory)</li><li>Strong written communication skills</li><li>High emotional intelligence and a customer-first approach</li><li>Familiarity with order management systems and customer service tools</li><li>Reliable, punctual, and able to manage multiple tasks effectively</li><li>Female candidates preferred</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Opportunity to work with an international UK-based company</li><li>Supportive team culture with career growth opportunities</li></ul>How to Apply Only candidates who complete the Willo video interview will be considered.Submit your application here: https://app.willotalent.com/invite/o4Uopu/Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>BPO/Call Center: 3 years (Required)</li><li>Order Management: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>Work Location: In person

Customer Support Representative- Ecommerce

Switch Communications

Position: Specialist/TL E-CommerceKey Responsibilities:<ul><li>Oversee daily operations of the e-commerce website, ensuring smooth functionality, including product listings, pricing updates, promotions, and inventory management.</li><li>Develop and execute strategies to drive sales, increase conversion rates, and enhance overall online revenue.</li><li>Monitor and analyze website performance metrics (traffic, conversion rates, bounce rates, etc.) using analytics tools.</li><li>Generate regular performance reports and propose data-driven improvements.</li><li>Collaborate with the content and design teams to ensure product descriptions, images, and other on-site content are engaging, accurate, and optimized for search engines.</li><li>Manage content calendars for product launches, campaigns, and seasonal promotions.</li><li>Enhance the online shopping experience by implementing user-friendly features and resolving any technical or customer issues promptly.</li><li>Oversee customer inquiries via chat, email, and social media channels to ensure timely and satisfactory responses.</li><li>Coordinate with third-party vendors, developers, and technology partners to integrate tools and technologies that enhance e-commerce functionality.</li><li>Manage relationships with logistics, payment gateway, and fulfillment partners.</li><li>Stay up-to-date with industry trends, best practices, and emerging technologies to ensure the e-commerce platform remains competitive.</li><li>Analyze competitors and market data to identify growth opportunities.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor's degree in Business, Marketing, E-commerce, or a related field.</li><li>4-6 years of experience managing e-commerce operations (Shopify, WooCommerce, Magento, etc.).</li><li>Strong understanding of SEO, SEM, and digital marketing strategies.</li><li>Hands-on experience with website analytics tools (Google Analytics, Hotjar, etc.).</li><li>Excellent organizational and project management skills.</li><li>Strong communication and vendor management skills.</li><li>Data-driven mindset with problem-solving capabilities.</li></ul>Benefits:<ul><li>Market-competitive salary.</li><li>EOBI &amp; Provident Fund.</li><li>Annual increments.</li><li>OPD, IPD &amp; entitled leaves.</li></ul>Location: Onsite | IslamabadTo apply: Send your resume to careers@switch.com.pk with the Subject line &quot;Manager E- Commerce&quot;.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>E-Commerce: 7 years (Required)</li></ul>Work Location: In person

Specialist/TL E-Commerce

GrowthRatio Solutions

Job Title: Customer Service Representative (CSR)Company: GrowthRise Solutions Location: Bahria Town Phase 7, Islamabad Positions Available: 4 Job Type: Full-Time, On-SiteAbout UsGrowthRise Solutions is a fast-growing e-commerce company committed to delivering outstanding customer experiences. We are looking for motivated and detail-oriented individuals to join our customer service team at our office in Bahria Town Phase 7, Islamabad. This is a great opportunity to build a career in the evolving world of e-commerce while working in a supportive and dynamic environment.Role OverviewAs a Customer Service Representative, you will be the first point of contact for our customers. Your role will include:<ul><li>Responding to inquiries via live chat, email, and phone in a professional and timely manner.</li><li>Assisting customers with orders, tracking shipments, and processing returns.</li><li>Maintaining accurate records of customer interactions and order details.</li><li>Engaging with customers to resolve issues and provide account-related support.</li></ul>Strong written and spoken English communication skills are essential, as you will be assisting both local and international customers.Requirements<ul><li>Bachelor&rsquo;s degree in any field.</li><li>Prior customer service experience is preferred (knowledge of e-commerce platforms like eBay is a plus).</li><li>Must bring your own laptop daily.</li><li>Ability to commute to or relocate near Bahria Town Phase 7, Islamabad.</li></ul>What We Offer<ul><li>Starting salary: PKR 40,000/month.</li><li>Career growth opportunities in a leading e-commerce business.</li><li>Hands-on training and continuous skill development.</li><li>A collaborative, growth-oriented work environment.</li><li>The chance to be part of a company that values customer satisfaction and innovation.</li></ul>Important NoteThis is a full-time, on-site role. Candidates who are unable to work in person or do not meet the stated requirements are kindly requested not to apply.Job Type: Full-time, Entry-Level / Fresher Salary: Starting from Rs. 40,000 per month Work Location: On-site &ndash; Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Job description:About Us:FAJ Group, based in Dubai, UAE, was founded in 2010 as a small company focused on technical services and equipment sales.We have since grown into a dynamic organization with over four subsidiaries in two sectors: International Training Academy and IT solutions. Our growth spans trading (including e-commerce), technical services, and various appliances and electronics.Company Name: F A J IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Summary: We are looking for a motivated and creative Social Media Marketing Specialist to assist in planning and executing online marketing strategies. This internship offers hands-on experience in social media management, content creation, SEO, and digital advertising. This is a full-time, on-site position based in Rawalpindi/Islamabad. Applicants must be residents of these cities.Key Responsibilities<ul><li>Create and manage monthly content calendars</li><li>Plan, create, and manage high-performing paid ad campaigns across Google Ads, Meta (Facebook &amp; Instagram), LinkedIn, and other relevant platforms.</li><li>Develop and execute campaigns aimed at generating leads and driving conversions for Website Designing, SEO, and Social Media Marketing services.</li><li>Conduct detailed audience segmentation, keyword research, and competitor analysis to guide campaign strategy.</li><li>Publish, schedule, and optimize posts on all social platforms</li><li>Engage with followers, respond to comments and messages</li><li>Analyze social performance using platform insights and analytics tools</li><li>Support social media campaigns from planning to execution</li><li>Monitor digital trends and propose creative ideas</li><li>Prepare detailed performance reports with actionable insights and recommendations for future improvements.</li><li>Stay up-to-date with the latest advertising policies, platform changes, trends, and tools to ensure compliance and maintain campaign efficiency.</li><li>Collaborate with internal marketing and sales teams to align ad strategies with broader business goals and customer journeys.</li></ul>Required Qualifications<ul><li>2&ndash;3 years of experience managing social media for brands or businesses</li><li>Bachelor&rsquo;s degree in Marketing, Media, Communications, or related field (preferred)</li><li>Strong understanding of social media algorithms, trends, and best practices</li><li>Excellent communication skills in English</li><li>Experience using planning tools (Notion, Trello, Google Sheets)</li><li>Ability to collaborate with design/video teams</li><li>Familiarity with Canva, Adobe Express, or similar tools</li></ul>Preferred Skills<ul><li>Basic photo or video editing</li><li>Experience with email marketing or website CMS</li><li>Understanding of digital audiences in the UK and Pakistan</li><li>Customer service experience through social platforms</li></ul>Tools You May Use<ul><li>Creator Studio</li><li>Canva, Adobe Express</li></ul>Job Types: Full-time, ContractPay: Rs55,000.00 - Rs68,000.00 per month

Social Media Marketing Specialist

One Off Studios

We are an e-commerce growth agency seeking a proactive Business Development Specialist (Outbound) responsible for driving new business opportunities with brands, sellers, and partners within the e-commerce ecosystem.The ideal candidate understands online selling platforms (TikTok Shop, Amazon, Shopify, Walmart, etc.), can identify high-potential prospects, and thrives in a performance-driven environment.Key ResponsibilitiesOutbound Lead Generation<ul><li>Identify and reach out to potential e-commerce brands, online sellers, and product companies.</li><li>Execute outbound campaigns via email, LinkedIn, and other communication channels.</li><li>Build, maintain, and manage a qualified pipeline of prospects.</li></ul>Client Outreach &amp; Pitching<ul><li>Present the agency&rsquo;s services (e-commerce management, creator outreach, growth services, ads, fulfilment solutions, etc.) to potential clients.</li><li>Understand client pain points and position tailored solutions to improve their sales and online presence.</li></ul>Market Research &amp; Opportunity Sourcing<ul><li>Research emerging brands, trending product categories, and high-growth potential sellers.</li><li>Stay updated on e-commerce platform policies, algorithm changes, and competitive landscape.</li><li>Identify partnership opportunities with creators, suppliers, and marketplace sellers.</li></ul>Requirements<ul><li>Proven experience in outbound sales, business development, or lead generation, preferably in e-commerce or digital marketing.</li><li>Strong communication skills with the ability to pitch and persuade effectively.</li><li>Familiarity with e-commerce platforms (TikTok Shop, Amazon, Shopify, etc.).</li><li>Experience using CRM tools (HubSpot, Pipedrive, Zoho, Notion).</li><li>Highly organized, self-driven, and comfortable working in a target-driven role.</li><li>Ability to understand products, niches, and competitive advantages quickly.</li></ul>Preferred Qualifications<ul><li>Experience working with e-commerce agencies, digital marketing firms, or marketplace sellers.</li><li>Understanding of TikTok Shop affiliate program, creator-marketing workflows, and marketplace operations.</li><li>Ability to craft outreach scripts, proposals, and quick pitch decks.</li><li>Prior experience in B2B partnerships or e-commerce business acquisition.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunity to work with fast-growing brands and creators.</li><li>Growth-oriented environment with hands-on learning in the e-commerce ecosystem.</li></ul>Work Hours: 12PM &ndash; 9PM (PKT)How to Apply:Send your resume to hr@oneoffgroup.com &mdash; we review every application carefully.Work Location: In-house (I-8 Markaz)Job Type: Full-timeWork Location: In person

Business Development Specialist (Outbound)

Karachi Tile Mart (Zilver)

We are hiring an IT Executive (E-Commerce) for our company.Location:G-11 Markaz, IslamabadWorking Hours:9:00 AM &ndash; 7:00 PMWorking Days:Monday to SaturdaySalary:Rs. 40,000 &ndash; 50,000/-Job Description:The IT Executive (E-Commerce) will be responsible for managing and optimizing the company&rsquo;s online presence and e-commerce operations, including:Managing and updating the company&rsquo;s e-commerce platforms (website &amp; marketplaces).Uploading products, prices, images, and descriptions.Monitoring online orders and coordinating with store/warehouse for dispatches.Handling technical issues related to website, dashboards, and CMS.Managing social media queries and responding to customer messages.Improving website performance, SEO, and content accuracy.Running basic online ads and assisting in digital marketing campaigns.Preparing weekly and monthly performance reports.Requirements:Bachelor&rsquo;s degree in IT, Computer Science, or a related field.At least 1&ndash;2 years of experience in E-commerce or IT support (fresh can apply with strong skills).Knowledge of e-commerce platforms, CMS, dashboards, and online tools.Basic understanding of graphics editing (Photoshop/Canva) is a plus.Strong communication, problem-solving, and coordination skills.Ability to handle data, reporting, and multitasking efficiently.How to Apply:Interested candidates can send their CV to:Email: hr@zilver.coWhatsApp: 0301-8244315Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Executive (E-Commerce)

Explore 1165+ Customer support for e commerce inquiries via email dubai based in Islamabad this December. Find roles across top companies and apply now to boost your career.