operations manager

sales coordinator

product manager

sales manager

client support manager

customer support manager

Emirates NBD

<div>About ENBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. 
&ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo; 
Job Overview: 
As a Customer Service Manager at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it. 
Key Responsibilities:
 <div><ul><li>Guide and coach CSRs in handling customers queries receive through the following channels
<div><ul><li>CRM
</li></ul><ul><li>Customer walk-in
</li></ul><ul><li>E-mails
</li></ul><ul><li>Phone calls
</li></ul><ul><li>Faxes
</li></ul><ul><li>Escalations from HO/GCE/Central Bank other units
</li></ul></div></li></ul><ul><li>Manage service escalations at branches where CSRs need help in handling
</li></ul><ul><li>Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
</li></ul><ul><li>Act independently in decision making within the bank policy /guidelines
</li></ul><ul><li>Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
</li></ul><ul><li>Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li></ul>Follow up and Review for escalation PRB cases across units 
<ul><li>
</li></ul></div>Skills and Experience
 <div><ul><li>Bachelors /Graduate in any stream &ndash; preferably commerce/banking
</li></ul><ul><li>3 to 5 years of experience in banking
</li></ul><ul><li>Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
</li></ul>Has handled team or was in a position that included managing staff/team members 
<ul><li>
</li></ul></div>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. 
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
#LI-LA#</div>

Customer Service Manager | Abu Dhabi (UAE National)

<div>
 
 Job Description
 
 
 
 
 About ENBD
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 
 &ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo;
 
 
 
 
 Job Overview:
 
 
 
 As a
 
 Customer Service Manager
 
 at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
 
 
 The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
 
 
 The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guide and coach CSRs in handling customers queries receive through the following channels
 </li>
 <li>
 CRM
 </li>
 <li>
 Customer walk-in
 </li>
 <li>
 E-mails
 </li>
 <li>
 Phone calls
 </li>
 <li>
 Faxes
 </li>
 <li>
 Escalations from HO/GCE/Central Bank other units
 </li>
 <li>
 Manage service escalations at branches where CSRs need help in handling
 </li>
 <li>
 Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
 </li>
 <li>
 Act independently in decision making within the bank policy /guidelines
 </li>
 <li>
 Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
 </li>
 <li>
 Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li>
 <li>
 Follow up and Review for escalation PRB cases across units
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelors /Graduate in any stream &ndash; preferably commerce/banking
 </li>
 <li>
 3 to 5 years of experience in banking
 </li>
 <li>
 Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
 </li>
 <li>
 Has handled team or was in a position that included managing staff/team members
 
 
 </li>
 </ul>
 
 There&rsquo;s never been a better time to join Emirates NBD.
 
 
 
 We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
 
 
 At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
 
 
 #
 
 
</div>

QuantumGate

<div>
 
 QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.
 
 
 
 
 
 In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate&rsquo;s client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.
 
 
 
 
 
 This is both a strategic role&mdash;designing support frameworks, KPIs, and escalation paths&mdash;and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of
 
 support engineers
 
 , ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate&rsquo;s product suite.
 </li>
 <li>
 Build a high-performance culture focused on
 
 precision, security, and customer trust
 
 .
 </li>
 <li>
 Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.
 </li>
 </ul>
 
 
 2. Performance &amp; Service Quality
 
 
 <ul>
 <li>
 Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and
 
 security response metrics
 
 .
 </li>
 <li>
 Maintain compliance with
 
 service-level agreements (SLAs)
 
 for high-security customers, ensuring no degradation in service under operational pressure.
 </li>
 </ul>
 
 
 3. Security-Sensitive Escalation Management
 
 
 <ul>
 <li>
 Act as the primary escalation point for
 
 critical incidents
 
 </li>
 <li>
 Coordinate rapid, coordinated responses between
 
 Support, Security Operations, and Engineering
 
 during urgent client scenarios.
 </li>
 </ul>
 
 
 4. Process &amp; Workflow Optimization
 
 
 <ul>
 <li>
 Design and refine workflows for
 
 incident triage, threat escalation, and secure communication troubleshooting
 
 .
 </li>
 </ul>
 
 
 5. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate&rsquo;s products.
 </li>
 <li>
 Collaborate with Product Management to translate recurring client challenges into product improvements.
 </li>
 <li>
 Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.
 </li>
 </ul>
 
 
 6. Customer Advocacy &amp; Relationship Management
 
 
 <ul>
 <li>
 Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
 </li>
 <li>
 Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.
 </li>
 </ul>
 
 
 7. Data-Driven Insights &amp; Reporting
 
 
 <ul>
 <li>
 Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
 </li>
 <li>
 Produce executive-level reports on customer health, support load, and key operational risks.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum
 
 10 years of relevant professional experience
 
 , with at least
 
 5 years working with critical customers in the UAE
 
 (e.g., government, defense, telecom, critical infrastructure)
 </li>
 <li>
 
 Leadership:
 
 Proven experience managing technical support teams in
 
 security-critical, enterprise, or government environments
 
 . Preferably in UAE.
 </li>
 <li>
 
 Domain Expertise:
 
 Understanding of
 
 cryptographic principles
 
 , PKI, TLS, VPN technologies, and
 
 post-quantum algorithms
 
 such as Kyber, Dilithium, and Falcon.
 </li>
 <li>
 
 Technical Tools:
 
 Proficiency with secure support platforms, incident management tools, and monitoring systems.
 </li>
 <li>
 
 Analytical Ability:
 
 Skilled in interpreting operational data and translating it into process or product changes.
 </li>
 <li>
 
 Security Mindset:
 
 Ability to work under strict confidentiality and operational security protocols.
 </li>
 <li>
 
 Collaboration:
 
 Effective at building relationships across
 
 engineering, cryptography, product, and client success teams
 
 .
 </li>
 <li>
 
 Communication Skills:
 
 Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.
 </li>
 </ul>
 
 
</div>

Client Support Manager

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Role Purpose:
 
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 
 
 
 Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Opening and closing applicant on time.
 </li>
 <li>
 Ensure proper implementation and follow up with timely.
 </li>
 <li>
 Prepare finance applications and obtain necessary approvals.
 </li>
 <li>
 Performed efficient troubleshooting of issues.
 </li>
 <li>
 Ensure TAT is adhered to and where possible exceed customer expectations
 </li>
 <li>
 Co-ordinate and liaise with other departments in a professional manner
 </li>
 <li>
 Participate in regular review and development meeting with key stakeholders
 </li>
 <li>
 Prepare and provide monthly report
 </li>
 <li>
 Keeping a record and details of actions taken
 </li>
 <li>
 Supporting customer service agents
 </li>
 <li>
 Provides technical help to colleagues if required.
 </li>
 <li>
 Ensure compliance with bank policies
 </li>
 <li>
 Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Ensure customer queries are resolved with agreed TAT
 </li>
 <li>
 Positive customer feedback&nbsp;
 </li>
 <li>
 Deliver professionalism when dealing other departments&nbsp;
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 
 <ul>
 <li>
 Display flexibility in dealing with other team members
 </li>
 <li>
 Good data processing skills
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent Decision-making skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any):&nbsp;
 
 
 
 <ul>
 <li>
 Previous banking experience in similar role
 </li>
 <li>
 Knowledge of regulated financial services and banking industries
 </li>
 <li>
 Detailed understanding of asset product&nbsp;
 </li>
 <li>
 In depth understanding of the internal process, procedures and internal systems
 </li>
 <li>
 
 This position is for UAE Nationals only
 
 
 &nbsp;
 </li>
 </ul>
</div>

Customer Services Support Officer

HSJB BUSINESS CONSULTING

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Client Support manager

Heilan General Trading LLC

Position Objective:The Assistant Store Manager supports the Store Manager in daily operations, team leadership, and achieving sales targets. This role focuses on developing management skills while ensuring excellent customer service and operational efficiency.Key Responsibilities:Team Leadership:<ul><li>Assist Store Manager in supervising daily operations and staff performance</li><li>Support training and development of Sales Associates</li><li>Foster positive work environment and maintain team morale</li></ul>Sales &amp; Customer Service:<ul><li>Drive sales targets through team motivation and effective strategies</li><li>Ensure exceptional customer service standards</li><li>Handle customer complaints and service issues</li><li>Support promotional activities and loyalty programs</li></ul>Operations Management:<ul><li>Oversee daily store operations and procedures</li><li>Assist in stock management, ordering, and inventory control</li><li>Ensure visual merchandising and store presentation standards</li><li>Monitor loss prevention and security protocols</li><li>Prepare reports and assist with administrative tasks</li></ul>Qualification<ul><li>The ideal Sales Associate should have a minimum diploma or degree qualification</li><li>2-4 years retail management experience</li><li>Previous experience with international retail brands preferred</li></ul>Key Skills:<ul><li>Strong leadership and team management abilities</li><li>Fluent in English with excellent communication skills</li><li>Computer proficiency and POS system experience</li><li>Goal-oriented mindset with drive to achieve targets</li><li>Adaptability in fast-paced retail environment</li><li>Cultural sensitivity for Dubai's diverse customer base</li></ul>Requirements:<ul><li>Professional appearance and positive attitude</li><li>Flexibility for extended hours during peak periods</li><li>Willingness to relocate within UAE if required</li></ul>What We Offer:Join our prestigious retail team with over 20 years of fashion industry leadership. As Assistant Store Manager, you'll work in a professional environment with clear career progression opportunities, competitive salary, performance incentives, comprehensive training, and employee benefits.Job Type: Full-timePay: AED4,800.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>management: 2 years (Required)</li></ul>

Assistant Store Manager

The Place BC

<div>
 
 
 Position:
 
 Community Manager
 
 
 
 Reporting To:
 
 Center Manager
 
 
 
 Location: Abu Dhabi
 
 , UAE
 
 
 
 
 
 
 Client Service &amp; Support:
 
 
 
 
 
 <ul>
 <li>
 Provide superior customer service in person, over the phone, or via email.
 </li>
 <li>
 Act as a liaison between the Business Centre and clients.
 </li>
 <li>
 Support the Sales Team with client tours upon request.
 </li>
 <li>
 Develop methods to gauge customer satisfaction and handle complaints.
 </li>
 <li>
 Ensure compliance with the company&rsquo;s policies.
 </li>
 <li>
 Maintain a high level of knowledge about the Centre's products and services.
 </li>
 <li>
 Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
 </li>
 <li>
 Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
 </li>
 <li>
 Promote client satisfaction and retention through timely response to complaints and requests.
 </li>
 <li>
 Collect and analyze client feedback for strategic decision-making.
 </li>
 <li>
 Identify opportunities to upsell or cross-sell products or services.
 </li>
 </ul>
 
 
 
 
 
 Facilities &amp; Space Management:
 
 
 
 
 
 <ul>
 <li>
 Monitor client and visitor sign-ins and outs.
 </li>
 <li>
 Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
 </li>
 <li>
 Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
 </li>
 <li>
 Support the Center Manager with occupancy reports and monthly invoicing.
 </li>
 <li>
 Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
 </li>
 <li>
 Restock cleaning materials and printing area as per guidelines.
 </li>
 <li>
 Manage purchasing, vendor management, and center operations.
 </li>
 <li>
 Provide administrative support for compliance with necessary Health &amp; Safety Regulation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Planning &amp; Execution:
 
 
 
 
 
 <ul>
 <li>
 Provide logistical support for meetings and events.
 </li>
 <li>
 Resolve member issues and oversee new member onboarding and moves.
 </li>
 <li>
 Professionally handle move-ins and inspect offices upon move-outs.
 </li>
 <li>
 Organize and participate in in-house community events.
 </li>
 </ul>
 
 
 
 
 
 Other Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Achieve performance goals/objectives specified in the performance plan.
 </li>
 <li>
 Maintain professional competence through staff development activities and meetings
 
 .
 
 </li>
 <li>
 Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication.
 </li>
 <li>
 Hospitality or customer service experience is a must
 </li>
 <li>
 Business centre experience preferred
 </li>
 <li>
 Excellent interpersonal and presentation skills.
 </li>
 <li>
 Ability to meet deadlines and address time-sensitive issues.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Superior multitasking skills.
 </li>
 <li>
 Attention to detail and organizational capabilities.
 </li>
 <li>
 Customer-focused with excellent decision-making skills.
 </li>
 <li>
 Ability to manage workflow amid shifting priorities.
 </li>
 </ul>
 
 
</div>

Community Manager/Office Manager

Explore 1476+ Customer support manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1476 customer support manager jobs IN Abu Dhabi

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

Client Support Manager

Customer Services Support Officer

Client Support manager

Assistant Store Manager

Community Manager/Office Manager