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client support manager

HSJB BUSINESS CONSULTING

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Client Support manager

QuantumGate

<div>
 
 QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.
 
 
 
 
 
 In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate&rsquo;s client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.
 
 
 
 
 
 This is both a strategic role&mdash;designing support frameworks, KPIs, and escalation paths&mdash;and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of
 
 support engineers
 
 , ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate&rsquo;s product suite.
 </li>
 <li>
 Build a high-performance culture focused on
 
 precision, security, and customer trust
 
 .
 </li>
 <li>
 Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.
 </li>
 </ul>
 
 
 2. Performance &amp; Service Quality
 
 
 <ul>
 <li>
 Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and
 
 security response metrics
 
 .
 </li>
 <li>
 Maintain compliance with
 
 service-level agreements (SLAs)
 
 for high-security customers, ensuring no degradation in service under operational pressure.
 </li>
 </ul>
 
 
 3. Security-Sensitive Escalation Management
 
 
 <ul>
 <li>
 Act as the primary escalation point for
 
 critical incidents
 
 </li>
 <li>
 Coordinate rapid, coordinated responses between
 
 Support, Security Operations, and Engineering
 
 during urgent client scenarios.
 </li>
 </ul>
 
 
 4. Process &amp; Workflow Optimization
 
 
 <ul>
 <li>
 Design and refine workflows for
 
 incident triage, threat escalation, and secure communication troubleshooting
 
 .
 </li>
 </ul>
 
 
 5. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate&rsquo;s products.
 </li>
 <li>
 Collaborate with Product Management to translate recurring client challenges into product improvements.
 </li>
 <li>
 Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.
 </li>
 </ul>
 
 
 6. Customer Advocacy &amp; Relationship Management
 
 
 <ul>
 <li>
 Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
 </li>
 <li>
 Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.
 </li>
 </ul>
 
 
 7. Data-Driven Insights &amp; Reporting
 
 
 <ul>
 <li>
 Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
 </li>
 <li>
 Produce executive-level reports on customer health, support load, and key operational risks.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum
 
 10 years of relevant professional experience
 
 , with at least
 
 5 years working with critical customers in the UAE
 
 (e.g., government, defense, telecom, critical infrastructure)
 </li>
 <li>
 
 Leadership:
 
 Proven experience managing technical support teams in
 
 security-critical, enterprise, or government environments
 
 . Preferably in UAE.
 </li>
 <li>
 
 Domain Expertise:
 
 Understanding of
 
 cryptographic principles
 
 , PKI, TLS, VPN technologies, and
 
 post-quantum algorithms
 
 such as Kyber, Dilithium, and Falcon.
 </li>
 <li>
 
 Technical Tools:
 
 Proficiency with secure support platforms, incident management tools, and monitoring systems.
 </li>
 <li>
 
 Analytical Ability:
 
 Skilled in interpreting operational data and translating it into process or product changes.
 </li>
 <li>
 
 Security Mindset:
 
 Ability to work under strict confidentiality and operational security protocols.
 </li>
 <li>
 
 Collaboration:
 
 Effective at building relationships across
 
 engineering, cryptography, product, and client success teams
 
 .
 </li>
 <li>
 
 Communication Skills:
 
 Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.
 </li>
 </ul>
 
 
</div>

Client Support Manager

Lunate

<div>
 
 
 Background
 
 
 
 
 
 
 Ghaf Benefits, a platform launched by Lunate, is the UAE&rsquo;s Alternative End-of-Service Benefits solution. It enables private sector employers to invest employee gratuities into regulated investment funds, offering employees the potential for long-term financial growth. The platform supports the UAE&rsquo;s vision to enhance workplace benefits and attract global talent, offering both conventional and Shariah-compliant investment options.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Client Experience Associate will support the onboarding and ongoing service experience for institutional and corporate clients. Working closely with the Client Experience Manager and Sales team, this role helps ensure a smooth transition from prospect to client and delivers high-quality service that reflects Ghaf Benefits&rsquo; commitment to excellence.
 
 
 
 
 
 
 Key Duties and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Assist with end-to-end client onboarding processes in collaboration with the Sales and Client Experience teams.
 </li>
 <li>
 Serve as a key point of contact for clients during onboarding and initial implementation, under the guidance of the Manager &ndash; Client Experience.
 </li>
 <li>
 Prepare and maintain onboarding documentation, FAQs, and client support materials.
 </li>
 <li>
 Coordinate with internal teams (Operations, Compliance, Product) to support a seamless client experience.
 </li>
 <li>
 Ensure timely and accurate setup of client accounts and investment structures.
 </li>
 <li>
 Monitor client satisfaction and promptly escalate service issues or concerns to the Manager &ndash; Client Experience.
 </li>
 <li>
 Gather and analyze client feedback to support continuous improvements in the onboarding journey.
 </li>
 <li>
 Support initiatives to enhance client engagement and retention.
 </li>
 <li>
 Maintain accurate records of client interactions and onboarding progress.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, or a related field.
 </li>
 <li>
 5&ndash;8 years of experience in client service, onboarding, or relationship management, preferably in financial services or investment platforms.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Demonstrated ability to manage multiple client relationships and deliver excellent service.
 </li>
 <li>
 Familiarity with investment products and regulatory frameworks in the UAE is an advantage.
 </li>
 <li>
 Detail-oriented with strong organizational and problem-solving abilities.
 </li>
 </ul>
 
 
</div>

Client Services Representative

Ides Canada Inc.

Position OverviewThe Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.Key Responsibilities1. Technical Service Management<ul><li>Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid&rsquo;s air quality and odor monitoring systems.</li><li>Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.</li><li>Provide technical reports and documentation following field service activities.</li></ul>2. Workforce Coordination<ul><li>Organize and assign tasks to the technician team (2&ndash;4 technicians depending on phase).</li><li>Plan resources effectively to meet customer commitments and optimize service efficiency.</li><li>Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.</li></ul>3. Sales and Client Engagement<ul><li>Support the sales team during customer consultations, providing technical insights and solution recommendations.</li><li>Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.</li><li>Provide pre-sales technical input and help configure solutions tailored to client needs.</li></ul>4. Laboratory Support<ul><li>Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.</li><li>Collaborate with Scentroid Canada&rsquo;s Remote Odor Consultant for specialized odor analysis.</li><li>Uphold quality assurance processes and ensure lab work complies with international standards.</li></ul>5. Training and Knowledge Transfer<ul><li>Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.</li><li>Conduct workshops or assist in delivering certified training programs to municipalities and regulators.</li></ul>6. Continuous Improvement and Reporting<ul><li>Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.</li><li>Identify process improvements and recommend new tools or workflows.</li><li>Submit service and performance reports to the Branch Manager on a monthly basis.</li></ul>Key QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.</li></ul>Experience<ul><li>Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.</li><li>At least 2 years in a team leadership or service coordination role.</li><li>Experience with air quality or odor monitoring systems is a strong advantage.</li></ul>Skills<ul><li>Strong technical knowledge of environmental monitoring equipment.</li><li>Excellent organizational and leadership capabilities.</li><li>Outstanding communication and customer service skills.</li><li>Proficiency with software-based monitoring platforms and Microsoft Office tools.</li><li>Working knowledge of EN13725 or ISO/IEC 17025 is preferred.</li></ul>Desirable Traits<ul><li>Multilingual ability (Arabic and English preferred).</li><li>Familiarity with GCC regulatory frameworks for environmental compliance.</li><li>Experience working in joint ventures or start-up environments in the Middle East.</li></ul>Compensation<ul><li>Competitive salary commensurate with experience.</li><li>Annual performance-based bonus.</li><li>Health insurance and travel allowances.</li><li>Opportunities for international training and professional development.</li></ul>Why Join Scentroid Middle East?Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.Salary is posted with the position.Job Types: Full-time, PermanentPay: AED8,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Field Service Engineer

Marli New York

<div>
 
 
 Junior Brand Ambassador - Abu Dhabi (Arabic Speaker)
 
 
 
 
 
 
 As a Junior Brand Ambassador, you will represent MARLI at our boutiques, trade shows, and events while building strong relationships with clients and elevating the customer journey. Working closely with our Senior Brand Ambassadors and Boutique Manager, you&rsquo;ll play a key role in driving sales, enhancing brand awareness, and ensuring every client feels the MARLI touch.
 
 
 
 
 
 
 Your Key Responsibilities
 
 
 
 
 
 
 
 Customer Experience &amp; Sales
 
 
 <ul>
 <li>
 Be the face of MARLI, delivering a warm, genuine, and memorable client experience.
 </li>
 <li>
 Understand client needs, recommend tailored selections, and guide them through their MARLI journey.
 </li>
 <li>
 Build long-lasting relationships, retain loyal clients, and attract new ones.
 </li>
 <li>
 Collaborate with the boutique team to achieve and exceed collective sales goals.
 </li>
 <li>
 Represent MARLI&rsquo;s values, culture, and heritage with professionalism and elegance.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Maintain and update client records in our CRM system.
 </li>
 <li>
 Support stock management, security, and boutique procedures.
 </li>
 <li>
 Assist with visual merchandising and boutique displays.
 </li>
 </ul>
 
 
 
 
 
 Events &amp; Engagement
 
 
 <ul>
 <li>
 Invite clients to exclusive MARLI events and support VIP guest experiences.
 </li>
 <li>
 Assist with event coordination and client development initiatives.
 </li>
 </ul>
 
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 <ul>
 <li>
 2+ years of sales experience (luxury retail preferred).
 </li>
 <li>
 Fluent in
 
 Arabic &amp; English
 
 (written and spoken).
 </li>
 <li>
 Strong communication, organizational, and analytical skills.
 </li>
 <li>
 Proficient in MS Office (Word, Excel, Outlook).
 </li>
 <li>
 Energetic, approachable, professional, and client-focused.
 </li>
 </ul>
 
 
</div>

Junior Brand Ambassador

Parker Premier Real Estate

Job Description &ndash; Property ConsultantDepartment: SalesReports To: Sales ManagerEmployment Type: Full-TimeJob SummaryThe Property Consultant is responsible for assisting clients in buying, selling, and renting properties. This role involves understanding client needs, providing expert advice, conducting property viewings, and ensuring smooth transactions. The consultant must stay updated on market trends and maintain strong relationships with clients and stakeholders.Key Responsibility Areas (KRAs)&middot; Client Engagement: Understand client requirements and provide suitable property options.&middot; Property Listings: Maintain and update property listings with accurate information.&middot; Market Research: Stay informed about real estate trends, pricing, and competitor offerings.&middot; Property Viewings: Schedule and conduct property visits with potential buyers or tenants.&middot; Negotiation &amp; Closure: Assist in negotiations and ensure successful deal closures.&middot; Documentation Support: Guide clients through legal and financial documentation processes.&middot; Post-Sale Service: Provide after-sales support and maintain client relationships.Preferred Qualification&middot; Minimum 6 months of real estate, banking or any client facing sales experience in the UAE or your Home Country&middot; Fluency in English (Primary Language)&middot; Proficiency in any other foreign language is a plus&middot; Strong communication and negotiation skills&middot; Driven, energetic, and client-focused personalitySupport and Remuneration&middot; Competitive Salary + Commission Structure&middot; Qualified Marketing Leads&middot; Exciting Rewards, Domestic, and International Trips&middot; Training Opportunities with UAE's Top Developers&middot; Vibrant Team Culture with Fun Activities&middot; Career Growth Prospects and Quarterly Promotion Reviews&middot; Referral Bonuses and Social Media ExposureJob Type: Full-timePay: AED3,000.00 - AED6,000.00 per monthExperience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>Chinese (Preferred)</li><li>Spanish (Preferred)</li><li>English (Required)</li><li>Russian (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Real Estate Sales Agent

SOCIALEYEZ

<div>
 
 Job Purpose
 
 
 The Account Manager is primarily responsible for the management of relationships with clients
 
 
 
 
 
 Roles and Responsibilities
 
 
 &bull; Fully understands and applies the SOCIALEYEZ brand identity including our Vision, Mission, Core Values, Core Purpose and Brand Promise. This identity needs to guide all our actions and communications
 
 
 &bull; Ensuring each team member are trained when joining the business but also offers ongoing training and support throughout
 
 
 &bull; Developing effective strategies for each client following the company&rsquo;s strategy outline and ensuring strategies are creative and innovative
 
 
 &bull; Ensuring the team has completed documentation in place for each client in line with company&rsquo;s policies
 
 
 &bull; Ensuring the team is delivering regular insights to their clients
 
 
 &bull; Meeting clients regularly &amp; working towards maintaining high satisfaction scores
 
 
 &bull; Reviewing the monthly client reports from the team
 
 
 &bull; Regularly initiating new highly strategic, innovative &amp; creative campaign ideas for clients
 
 
 &bull; Research top influencers, competitors and trends in clients&rsquo; industry
 
 
 &bull; Create timely and engaging content plans optimized for platform used and intended audience
 
 
 &bull; Set guidelines for team members including community managers/customer service
 
 
 &bull; Analyze and report social media actions on a monthly basis for successes and new opportunities &bull; Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc.).
 
 
 &bull; Continuously brainstorm for new campaigns and ideas with team members
 
 
 &bull; Approving all quarterly client activation plans &amp; suggested campaign ideas
 
 
 &bull; Work towards bringing more leads and upselling
 
 
 &bull; Perform other job-related duties as assigned by direct manager Competencies Core Competencies
 
 
 Passion
 
 
 Creativity Strategic
 
 
 Thinking Proactivity
 
 
 Behavioral Skills
 
 
 Team player
 
 
 Organizational Commitment
 
 
 Accountability and Ownership
 
 
 Adapting to change
 
 
 Creativity
 
 
 Flexibility
 
 
 Motivating Others
 
 
 Negotiation and Persuasion
 
 
 Relationship Building Analytical Thinking
 
 
 Balanced Decision- Making Leadership Strategic Thinking Result Focus (Delivering Results)
 
 
 
 
 
 Technical Competencies/Skills
 
 
 Solid understanding of project management and reporting on progress
 
 
 Excellent command of English and Arabic
 
 
 Strong knowledge in MS Office Developed &amp; implemented multiple social media strategies
 
 
 Strong understanding of social media advertising across Facebook, Twitter, LinkedIn and YouTube
 
 
 
</div>

Account Manager

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