customer support manager

Justlife

<div>
 Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
 
 
 Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
 
 
 Come onboard and dedicate yourself to becoming #everydaybetter!
 
 
 Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
 
 
 What we expect from you:
 
 
 <ul>
 <li>
 Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
 </li>
 <li>
 Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
 </li>
 <li>
 Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
 </li>
 <li>
 Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
 </li>
 <li>
 Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
 </li>
 <li>
 Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
 </li>
 <li>
 Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality
 
 
 </li>
 </ul>
 What we are looking for:
 
 
 <ul>
 <li>
 A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
 </li>
 <li>
 A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
 </li>
 <li>
 7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
 </li>
 <li>
 Proven experience in an e-commerce or startup setting
 </li>
 <li>
 Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
 </li>
 <li>
 An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
 </li>
 <li>
 Hands-on approach and the ability to navigate and lead within complex operational environments
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
 </li>
 <li>
 Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective
 </li>
 <li>
 Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
 </li>
 <li>
 Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
 </li>
 <li>
 Proficiency with technology, including software applications, computer systems, and phone systems
 
 
 </li>
 </ul>
 PERKS OF BEING A PART of JUSTLIFE
 
 
 Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
 
 
 We care about you
 
 
 <ul>
 <li>
 One-day extra vacation on your birthday with our JustHoliday!
 </li>
 <li>
 Free Justlife credits so you can enjoy our own services
 </li>
 <li>
 Work reality escapes opportunities through team-building games, challenges, and many more activities
 
 
 </li>
 </ul>
 We improve you
 
 
 <ul>
 <li>
 Working with a great team and entrepreneurial spirit
 </li>
 <li>
 Continuous learning with mentorship, coaching, on-the-job, and internal-external training
 </li>
 <li>
 Never-ending growth and fast career development and internal career opportunities
 </li>
 <li>
 A fair and objective Performance Management System
 
 
 </li>
 </ul>
 We recognize you
 
 
 <ul>
 <li>
 Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program
 </li>
 <li>
 Availability of company discounts and gift vouchers
 </li>
 <li>
 A bonus for every successful Employee Referral
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 At Justlife, we envision a life without any chores that keep you from doing what you really want to.
 
 
 Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
 
 
 We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
 
 
 We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
 
 
 We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
 
 
 Join the tribe and let&rsquo;s become
 
 #everydaybetter
 
 , together!
 
 
 Powered by JazzHR
 
 
 xLM7coHfVR
</div>

Customer Support Manager

JUSTLIFE

<div>Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success. 
What we expect from you:<ul><li>
Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics</li><li>
Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs</li><li>
Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife</li><li>
Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region</li><li>
Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution</li><li>
Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide</li><li>
Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality</li></ul> 
What we are looking for:<ul><li>
A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture</li><li>
A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities</li><li>
7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role</li><li>
Proven experience in an e-commerce or startup setting</li><li>
Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams</li><li>
An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience</li><li>
Hands-on approach and the ability to navigate and lead within complex operational environments</li><li>
Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships</li><li>
Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective</li><li>
Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting</li><li>
Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment</li><li>
Proficiency with technology, including software applications, computer systems, and phone systems</li></ul>
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like: 
We care about you<ul><li>
One-day extra vacation on your birthday with our JustHoliday!</li><li>
Free Justlife credits so you can enjoy our own services.</li><li>
Work reality escapes opportunities through team-building games, challenges, and many more activities.</li></ul> 
 
We improve you<ul><li>
Working with a great team and entrepreneurial spirit.</li><li>
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.</li><li>
Never-ending growth and fast career development and internal career opportunities.</li><li>
A fair and objective Performance Management System.</li></ul> 
We recognize you<ul><li>
Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program.</li><li>
Availability of company discounts and gift vouchers.</li><li>
A bonus for every successful Employee Referral.</li></ul> 
ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let&rsquo;s become #everydaybetter, together!
xLM7coHfVR</div>

AEROCONTACT

<div>
 
 Company Description
 
 
 
 Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
 
 
 The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
 
 
 
 Job Description
 
 
 
 Title: Field Service Representative - Customer Support Manager (Aerospace (A380 experience mandatory) Dubai, UAE
 
 
 Industry: Aerospace/ Aviation
 
 
 Location: Dubai, UAE Airline/Airport Site-Based Contract Type: 12-month assignment renewable Full-time
 
 
 
 Job Description
 
 
 
 We are looking for a Customer Support Manager (CSM) with a strong Field Representative background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.
 
 
 Based full-time in Dubai, on the airlines premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.
 
 
 You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG, delays, cancellations) linked to the equipment in your scope.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage Customer Support operations on the airlines site for nacelle and related equipment on the A380 fleet.
 </li>
 <li>
 Act as the primary point of contact for the customers technical, maintenance and operational teams.
 </li>
 <li>
 Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
 </li>
 <li>
 Provide day-to-day technical advice to the airlines teams to avoid or reduce operational disruptions (D&amp;C, AOG, repeated removals, etc.).
 </li>
 <li>
 Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
 </li>
 <li>
 Anticipate and identify potential technical, spares or commercial issues/opportunities affecting the maintenance and operation of the equipment and propose mitigation plans.
 </li>
 <li>
 Monitor and report operational KPIs (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.
 </li>
 <li>
 Prepare clear and regular reports on activities, issues, risks and improvement actions.
 </li>
 <li>
 Use dedicated OEM/customer portals and digital tools for event tracking, case management and documentation (including tools equivalent to SAFRAN portals).
 </li>
 <li>
 Represent the OEM/customer support organization on site and lead local support processes, in coordination with remote teams.
 </li>
 <li>
 Contribute to continuous improvement of processes and customer experience.
 </li>
 <li>
 Support knowledge transfer, coaching and competence development of local teams
 
 
 </li>
 </ul>
 Additional Information
 
 
 Languages
 
 
 <ul>
 <li>
 Arabic: fluent
 </li>
 <li>
 English: fluent
 </li>
 <li>
 French: fluent (or strong professional proficiency)
 
 
 </li>
 </ul>
 
 Other Requirements
 
 
 
 <ul>
 <li>
 Eligible to obtain and maintain airport airside access in Dubai.
 </li>
 <li>
 Willing to be based on the airlines premises (airport/maintenance environment).
 </li>
 <li>
 Availability for occasional out-of-hours or 24/7 support in case of operational emergencies.
 </li>
 <li>
 Strong sense of confidentiality, data protection and compliance with local regulations and airline/OEM safety rules.
 
 
 </li>
 </ul>
 If you are passionate about aerospace, enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East, we would be pleased to review your application.
 
 
 Please note that only shortlisted candidates will be contacted
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
 </li>
 <li>
 Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
 </li>
 <li>
 Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
 </li>
 <li>
 Good knowledge of wide-body aircraft operations; experience with A380
 </li>
 <li>
 Understanding of airline/MRO maintenance processes (line and base maintenance, troubleshooting, reliability).
 </li>
 <li>
 Comfortable using OEM and airline portals/digital tools for technical event follow-up, documentation and reporting (experience with SAFRAN-type portals is a plus).
 </li>
 <li>
 Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.
 </li>
 <li>
 Rigorous, organized and able to work autonomously on a remote customer site while reporting regularly to central teams.
 </li>
 </ul>
</div>

Field Service Representative - Customer Support Manager  (Aerospace (A380 experience mandatory) Dubai, UAE - SEGULA TECHNOLOGIES

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

AppsFlyer

At AppsFlyer we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help shape the future of this role; you'll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you're ready to bring your skills to a global stage this is your chance to make an impact. About the Role As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer's platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long term relationships and product innovation. What You'll Do <ul> <li>Become an expert in AppsFlyer's product covering both business and technical use cases while staying up to date on product releases and new features.</li> <li>Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.</li> <li>Use your expertise to quickly identify, elevate and resolve complex technical challenges.</li> <li>Build deep business relationships by delivering exceptional support and service.</li> <li>Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer's platform and new features.</li> <li>Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.</li> <li>Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer's solutions on customer success.</li> </ul> What You Have <ul> <li>Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.</li> <li>Fluency in Arabic and a deep understanding of the Middle East market.</li> <li>Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.</li> <li>Experience managing multiple accounts across diverse industries, company sizes and experience levels.</li> <li>Excellent written and verbal communication skills with the ability to engage both technical and non technical audiences.</li> <li>A fast learner who is naturally curious and thrives in a fast paced dynamic work environment.</li> <li>Background in digital marketing, especially mobile marketing.</li> </ul> Bonus Points <ul> <li>Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.</li> <li>Familiarity with product management by an AppsFlyer team member.</li> </ul> Why Join Us AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don't define us ideas do. You'll thrive in a culture where everyone's input shapes the future. At AppsFlyer we're committed to building a diverse and inclusive workplace. Don't meet 100 of the qualifications; if you're excited about this role and believe you have the skills to succeed we encourage you to apply. Employment Type: Full Time Experience: Years Vacancy: 1

Customer Success Manager - Middle East- Maternity Leave Replacement

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

Explore 5268+ Customer support manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

5268 customer support manager jobs IN Dubai United Arab Emirates

Customer Support Manager

Customer Support Manager

Field Service Representative - Customer Support Manager (Aerospace (A380 experience mandatory) Dubai, UAE - SEGULA TECHNOLOGIES

Customer Service Manager Petra Mechatronics

Customer Service Manager

Customer Success Manager - Middle East- Maternity Leave Replacement

Customer Service Manager, Dubai & Sharjah