sales manager

marketing manager

operations manager

sales coordinator

product manager

customer support manager

RIME GROUP FZE

JOB OBJECTIVE:The Aftersales Manager will be responsible for leading and managing all post-sales functions including service operations, spare parts, warranty, and customer support. This role ensures that customers receive timely, high-quality aftersales services that strengthen trust, enhance customer satisfaction, and secure long-term partnerships. Acting as a key link between clients and internal departments, the Aftersales Manager drives continuous improvement in service delivery while reinforcing Rime&rsquo;s position as a reliable partner in the Refrigeration industry.MAJOR DUTIES AND RESPONSIBILITIES:<ul><li>Develop and implement aftersales strategies, policies, and procedures to achieve customer satisfaction and service excellence.</li><li>Oversee service operations including installation support, maintenance contracts, warranty handling, and technical troubleshooting.</li><li>Manage spare parts inventory and ensure timely availability of parts to support customer needs.</li><li>Lead, train, and motivate the service and support team to maintain high standards of performance and professionalism.</li><li>Establish strong relationships with customers, addressing escalations and ensuring timely resolution of issues.</li><li>Monitor KPIs related to service quality, response times, customer satisfaction, and revenue from aftersales activities.</li><li>Collaborate with production, sales, and logistics teams to ensure seamless coordination and customer support.</li><li>Identify opportunities for process improvements and new service offerings to enhance competitiveness.</li><li>Prepare regular reports on aftersales performance, customer feedback, and business opportunities.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering or a related field.</li><li>Minimum 5&ndash;8 years of experience in Service / Production management within Refrigeration or related industries.</li><li>Proven track record of leading service operations, managing teams, and handling customer escalations.</li><li>Solid understanding of warranty processes, spare parts management, and service contracts.</li><li>Solid understanding of refrigeration industry and troubleshooting methods.</li><li>Experience working in a multinational or regional company in the Middle East is preferred.</li></ul>REQUIRED SKILLS: <ul><li>Strong leadership and team management abilities.</li><li>Excellent communication, negotiation, and customer relationship skills.</li><li>Strategic thinking with the ability to balance customer needs and business goals.</li><li>Proficiency in MS Office and ERP systems; knowledge of CRM tools is an advantage.</li><li>Analytical mindset with problem-solving skills and attention to detail.</li><li>Ability to thrive under pressure and handle complex customer issues.</li></ul>Job Type: Full-time

After-Sales Manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
 
 
 
 Key Accountabilities
 
 
 
 
 This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.
 
 
 
 <ul>
 <li>
 Customer Excellence:
 </li>
 <li>
 Formulate &amp; manage end to end process for all customer communication.
 </li>
 <li>
 Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.
 </li>
 <li>
 Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit.
 </li>
 <li>
 Support implementation of KYC related projects and initiatives
 </li>
 <li>
 Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
 </li>
 <li>
 Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.
 </li>
 <li>
 Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan
 </li>
 <li>
 Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.
 </li>
 <li>
 Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.
 </li>
 <li>
 Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals.
 </li>
 <li>
 Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.
 </li>
 <li>
 Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque
 </li>
 <li>
 Follow up with branch for tracking of requests (in case of direct submission of requests in branch e.g.: TT requests / any other maintenance request
 </li>
 <li>
 Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience.
 
 
 </li>
 </ul>
 
 Job Context
 
 
 
 <ul>
 <li>
 Evaluate Existing Business Processes &amp; propose Process Improvements
 </li>
 <li>
 Creates processes and integrates voice of the customer insights into cross-functional action plans.
 </li>
 <li>
 Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
 </li>
 <li>
 Formulate &amp; manage end to end process for all customer communication
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries, &amp; Decision Making Authority
 
 
 
 <ul>
 <li>
 Process excellence
 </li>
 <li>
 Customer experience
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 
 Graduate with at least 3 years relevant local market knowledge in retail banking product and services
 
 
 <ul>
 <li>
 Sound compliance, ops or product or sales governance background
 </li>
 <li>
 Customer obsessed, change focused pragmatist
 </li>
 <li>
 Good communication &amp; interpersonal skills
 
 
 </li>
 </ul>
</div>

Specialist- Commercial Banking

UD TRUCKS

<div><div><div><div><div>&#12479;&#12452;&#12488;&#12523;: Assistant Manager, Quality &amp; Customer Support
</div></div></div></div><div><div><div><div>&#22269;/&#22320;&#22495;: AE
</div></div></div></div><div><div><div><div>&#24066;&#21306;&#30010;&#26449;: Dubai
</div></div></div></div><div><div><div><div>&#35500;&#26126;: Job Overview:UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The Assistant Manager, Quality &amp; Customer Support provides operational support to maintain and improve product quality and customer experience across the MEENA region. This role coordinates campaign deployments, tracks field issues, assists in product investigations, and ensures accurate reporting.Acting under the guidance of the Senior Manager, the role serves as a day-to-day contact point for importers on quality-related matters, ensuring smooth communication and timely documentation.Key Responsibilities:Operational Support on Quality Issues:Monitor market quality reports and technical feedback channels.Follow up with importers and escalate issues when needed.Assist in preparing investigation summaries.Campaign &amp; Recall Coordination:Track service campaign deployments and follow up on progress.Coordinate materials and maintain campaign reportsCustomer &amp; Importer Interface:Respond to importer queries on technical cases.Ensure accurate recording of field complaints.Support alignment between importer feedback and internal teams.Field Testing Support:Coordinate logistics for field test activities.Compile data and assist in internal reporting.Reporting &amp; Documentation:Contribute to Market Quality Reports (MQRs).Support failed parts collection documentation.Maintain dashboards and reporting files.Key Interfaces:Importers and customers (MEENA).MEENA Service Sales and Parts teams.Quality &amp; Warranty teams (GTA and UD Trucks MEENA).Internal stakeholders (technical support and campaigns).Key Performance Indicators (KPIs):Timely coordination of campaigns and documentation.MQR accuracy and completeness.Responsiveness to importer case follow-ups.Effectiveness in coordinating field case inputs.</div></div></div></div></div>

Assistant Manager, Quality & Customer Support

MEZZA

At Mezza, we&rsquo;re reimagining how restaurants access funding and how diners experience dining.We empower restaurants with upfront capital by purchasing large amounts of dining credits. Our members can enjoy cash back, rewards, and enjoy seamless dining across our network of partner restaurants.For restaurants, Mezza unlocks a new, sustainable funding channel to fuel growth&mdash;without debt, equity dilution, or complex financing. For diners, Mezza means more value at the restaurants they love, with up to 30% back on every bill.Mezza is building a global community where restaurants thrive and food lovers get rewarded.About the RoleAs our Customer Success Manager, you&rsquo;ll be the trusted partner for our customers &mdash; guiding them, solving challenges, and ensuring they get maximum value from Mezza. You&rsquo;ll collaborate across teams, champion the customer&rsquo;s voice internally, and help us continuously improve.Your responsibilities will include:<ul><li>Building strong, long-term relationships with Mezza&rsquo;s customers.</li><li>Acting as the first point of contact for onboarding, training, and support.</li><li>Understanding customer needs deeply and helping them succeed with our product.</li><li>Gathering feedback and insights, and bringing them back to product and leadership.</li><li>Creating documentation, playbooks, and success stories that scale.</li><li>Monitoring account health, ensuring retention and growth.</li></ul>About YouWe&rsquo;re looking for someone who is:<ul><li>Customer-obsessed, with strong empathy and communication skills.</li><li>Experienced in customer success, account management, or a related role.</li><li>Proactive and structured &mdash; you anticipate needs and prevent issues before they happen.</li><li>Comfortable working cross-functionally with product, operations, and growth teams.</li><li>A clear communicator &mdash; sharp, concise, and transparent.</li><li>Someone who thrives in a startup: flexible, creative, and eager to grow with the company.</li></ul>Why Join Mezza?At Mezza, we&rsquo;re building more than a product &mdash; we&rsquo;re building a culture. You&rsquo;ll be part of a team guided by our manifesto:<ul><li>Help First, Always &ndash; Collaboration before credit.</li><li>Obsess Over the Customer &ndash; Their needs guide our work.</li><li>Feedback is a Gift &ndash; Progress comes from openness.</li><li>Transparency Builds Trust &ndash; We share openly, wins and challenges alike.</li></ul>We want every team member to grow into the leaders Mezza will need when we&rsquo;re thousands strong.We&rsquo;re thrilled at the prospect of having you join us. Together, we&rsquo;ll make Mezza a company where customers feel supported, success is shared, and growth never stops.Job Type: Full-timePay: AED10,000.00 - AED14,000.00 per month

Customer Success Manager

Styli

<div>
 
 
 Role:
 
 Manager - Customer Service
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reports to:
 
 Head of Customer Experience
 
 
 
 
 
 
 About STYLI
 
 
 
 STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Lead daily customer support operations ensuring consistent quality and adherence to SLAs
 </li>
 <li>
 Continuously evaluate processes and tools to identify opportunities for contact reduction, improved productivity and enhanced customer experience
 </li>
 <li>
 Leverage process improvements, technology and automation to streamline Customer service operations
 </li>
 <li>
 Coach, and manage multi-cultural team Customer service agents, driving performance and engagement
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, AHT, First response time, and First contact resolution
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Strong understanding of Customer service operations, tools (both legacy and new), and industry best practices
 </li>
 <li>
 3-5 years of experience leading Customer service operations for an e-commerce company
 </li>
 <li>
 Proven track record of improving productivity and service levels through intentional initiatives
 </li>
 <li>
 Experience managing, motivating, and developing diverse customer service teams
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 <li>
 Experience of working in GCC preferred
 </li>
 </ul>
</div>

Manager - Customer Service

Parkonic Parking Systems and Management LLC

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.Responsibilities:- Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.- Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.- Handle complex customer inquiries and resolve escalated issues promptly and professionally.- Collaborate with other departments to align customer service strategies with overall business goals.- Recruit, train, and develop customer service staff to build a competent and customer-focused team.- Manage customer service budget and resources efficiently to maximize operational productivity.- Ensure compliance with local regulations and company standards in all customer service activities.Requirements:- Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.- Strong leadership skills with the ability to inspire and manage diverse teams.- Proficiency in call center software, CRM systems, and performance metrics analysis.- Ability to work in a fast-paced environment and handle multiple priorities effectively.- Strong problem-solving skills and a customer-centric approach.Job Type: Full-timePay: Up to AED15,000.00 per monthApplication Question(s):<ul><li>Can Join Immediately</li></ul>Experience:<ul><li>Customer Support / Customer Service: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Customer Support / Customer Service

JINGDONG Logistics

<div>
 
 The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 3+ years' of customer service
 </li>
 <li>
 Experience in warehousing or logistics preferred;
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
 </li>
 </ul>
 
 
 
 
 
 About the job
 
 
 <ul>
 <li>
 Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
 </li>
 <li>
 Candidates need to work 11 hrs.' daily and 6 Days in a week.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Explore 4603+ Customer support manager in Dubai this September. Find roles across top companies and apply now to boost your career.