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customer support manager

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Support Head (Australian Client Support)</li><li>Location &amp; Job Type : Karachi (Full time &amp; On-site)</li><li>Salary: PKR 150,000 &ndash; 200,000 per month.</li><li>Timings: 4:00 AM to 1:00 PM (You must be flexible in case of any future changes).</li><li>Working Days: Monday to Saturday (Half-day on Saturday)</li></ul>About the Role:Kuz Tech (SMC-PVT) LTD. is seeking a dynamic and experienced &ldquo;Head of Customer Support&rdquo; to lead and manage our customer support operations for Australian clients.This hiring is for our sister company &ndash; Phonebot, a refurbished tech company based in Melbourne, Australia, with strong market presence in Dubai &amp; Australia. We specialize in mobile phones and gadgets, and serve customers around the globe.Key Responsibilities:<ul><li>Lead the Customer Service department with a focus on operational excellence and customer satisfaction</li><li>Manage escalated communication with third parties (e.g., PayPal, banks, service providers, courts)</li><li>Oversee daily customer service operations, including:</li></ul>&ndash; Chat support (Facebook, WhatsApp, website chat) &ndash; Phone calls &ndash; Email communication &ndash; Managing FB Marketplace IDs &ndash; Coordination via Microsoft Team.<ul><li>Handle escalated customer cases, returns, and order amendments.</li><li>Coordinate between developers, payment systems, the CS team, and finance for dispute resolution.</li><li>Monitor and manage reviews across Google, Product Review, IO Review, and Trustpilot.</li><li>Extract, analyze, and report on missing/unsuccessful and refunded orders</li><li>Generate and evaluate campaign data for review and reporting</li><li>Oversee the &ldquo;iPhones into Cash&rdquo; project, including order flow, shipping, and team coordination.</li><li>Evaluate new tools and technologies, and prepare presentations for senior management</li><li>Manage ad hoc support, including:</li></ul>&ndash; Coordinating with talent agencies and exhibition partners (e.g., Gitex, Mobile Disrupt) &ndash; Providing executive-level intervention for high-priority issues &ndash; Ensuring global order alignment and issue resolutionRequirements:<ul><li>Experience: Minimum 5&ndash;6 years in customer service, with at least 3 to 4 years in a team lead or supervisory role.</li><li>Strong understanding of e-commerce operations (returns, reviews, customer escalations).</li><li>Excellent communication and conflict resolution skills.</li><li>Proficient in tools like Microsoft Teams, CRM platforms, Google Sheets/Excel.</li><li>Strong analytical skills and attention to detail.</li></ul>Perks and Benefits:<ul><li>Competitive salary package</li><li>30 Annual paid leaves</li><li>Annual bonus or Performance-based bonuses</li><li>Health insurance with spouse and children</li><li>Overtime on Pakistan's gazette holidays.</li><li>Opportunity to work with a fast-growing international e-commerce company</li><li>Exposure to global events and industry practices</li></ul>&quot;Send us your CV at hiring@kuz.com.auDon&rsquo;t forget to mention the position &ldquo;Customer Support Head&rdquo; in the subject line.&quot;Job Type: Full-timeJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a CS Head/ Team Lead/ Manager, or Supervisor role?</li><li>Do you have experience with the Australian market clients? If not, please specify the country you&rsquo;ve worked with.</li><li>Do you have experience in the e-commerce industry? How many years of experience ?</li><li>Are you located in Karachi?</li><li>Are you available for on-site and full-time job? (Timing: 4 am to 1 pm). Monday to Saturday (Half-day on Saturday)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon you can join us? (no of days)</li></ul>Work Location: In person

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
 
 
 The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Maintain proactive communication and engagement with assigned high-value customers.
 </li>
 <li>
 Understand and address customers&rsquo; business needs, positioning our products as essential solutions.
 </li>
 <li>
 Conduct product demos, training sessions, and value realization activities to maximize adoption.
 </li>
 <li>
 Monitor customer health signals to manage risks and identify growth opportunities.
 </li>
 <li>
 Serve as the trusted advisor and main point of contact for strategic customer guidance.
 </li>
 <li>
 Gather customer feedback to influence product development and internal improvements.
 </li>
 <li>
 Continuously refine internal Customer Success SOPs to enhance customer satisfaction.
 </li>
 <li>
 Collaborate on tracking, analyzing, and reporting customer success KPIs.
 </li>
 <li>
 Coordinate seamless onboarding transitions from onboarding teams to retention.
 </li>
 <li>
 Act as the customer's advocate internally, ensuring customer insights drive our strategy.
 </li>
 <li>
 Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
 </li>
 <li>
 Work closely with internal teams to resolve technical issues effectively and promptly.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 What We'll Expect From You:
 
 
 
 <ul>
 <li>
 A bachelor's degree in a relevant field such as computer science, engineering, business, or related.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU).
 
 
 </li>
 </ul>
 
 Communication Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication with strong ownership abilities.
 
 
 </li>
 </ul>
 
 Customer Focus
 
 
 
 <ul>
 <li>
 Empathy and dedication to providing an exceptional customer experience.
 
 
 </li>
 </ul>
 
 Analytical Skills
 
 
 
 <ul>
 <li>
 Ability to analyze customer data to identify trends and patterns.
 
 
 </li>
 </ul>
 
 Collaboration Skills
 
 
 
 <ul>
 <li>
 Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support.
 
 
 </li>
 </ul>
 
 Additional Qualities
 
 
 
 <ul>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Effective questioning to uncover customer needs
 </li>
 <li>
 Detail-oriented with consultative skills
 </li>
 <li>
 Comfort working with and analyzing metrics
 </li>
 <li>
 Proactive problem-solving approach
 </li>
 <li>
 Desire for continuous improvement and learning
 </li>
 <li>
 Ability to thrive under pressure with a high level of ownership
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 </li>
 <li>
 This job is onsite in Karachi, Pakistan.
 
 
 </li>
 </ul>
</div>

Senior Customer Success Manager

HRCONSOL

HRCONSOL is Hiring | Manager-Customer Care ServiceWe are hiring for a leading Skin Care &amp; Food Supplement Company based in DHA Phase VI, Karachi.Duty Timings: 09:00 AM &ndash; 06:00 PMDays: Monday to FridaySalary Range: PKR 100,000 &ndash; 150,000Location: DHA Phase VI, KarachiKey Responsibilities:- Lead day-to-day operations of the customer service team- Communicate empathetically with customers, resolving inquiries, issues, and complaints- Provide product expertise and personalized skincare advice- Monitor and analyze customer feedback to drive improvements- Train and develop team members to ensure top-notch service delivery- Maintain a customer-focused and solution-oriented approach- Guide and motivate the team to achieve service excellenceQualification:- Graduate/Master&rsquo;s from a reputable university/collegeExperience:- 3&ndash;5 years of experience in Customer Service- Preference for candidates from Skincare, Beauty Products, or Food Supplements industriesApply at: jobs@hrconsol.comFemales are strongly encouraged to apply.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager-Customer Care Service

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Support Executive

PublishEX Solutions Pvt. Ltd.

Position Overview: The person will be responsible for delivering exceptional customer service on behalf of Simpaisa. The person will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.Key responsibilities:First-Line Ticket Resolution:<ul><li>Respond promptly to merchant/partner inquiries via live support operations (WhatsApp, email, ticketing).</li><li>Efficiently and accurately resolve first-line tickets related to account inquiries, transaction issues, and general product information.</li></ul>Product Knowledge:<ul><li>Develop a deep understanding of the company&rsquo;s products and services.</li><li>Stay informed about industry trends and updates related to existing products and services.</li></ul>Problem Solving:<ul><li>Analyze merchant/partner issues and provide clear, concise, and timely solutions.</li><li>Collaborate with teammates and relevant stakeholders to escalate and resolve complex issues as needed.</li></ul>Communication:<ul><li>Maintain a professional and positive tone in written and verbal communication.</li><li>Clearly articulate complex concepts to merchants/partners in a way that is easy to understand.</li></ul>Documentation:<ul><li>Document customer interactions, issues, and resolutions in our ticketing system (ZENDESK).</li><li>Contribute to the creation and maintenance of a comprehensive knowledge base for partner support as needed.</li></ul>Quality Assurance:<ul><li>Ensure all responses and resolutions align with company policies and guidelines.</li><li>Participate in ongoing training to stay up to date on platform updates and industry best practices.</li></ul>Qualifications:<ul><li>At least 3 years of experience in call center or support center environment</li><li>Demonstrated commitment to maintaining a high level of professionalism, including punctuality, reliability, and consistent work performance.</li><li>Strong written and verbal communication skills in English.</li><li>Can commit to shift-based work. Weekly schedules are typically consistent but occasionally may require some flexibility.</li><li>Effective problem-solving skills to address partner issues related to transactions, account access, and platform functionalities.</li><li>An understanding of the diverse challenges and concerns that partners may encounter, coupled with a high level of empathy.</li><li>Candidates must be prepared to submit to further background/security checks if required.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Merchant Support Executive

Snoonu

<div>
 A little bit about us!
 
 
 At Snoonu we believe that through technology anything is possible.
 
 
 Our vision
 
 
 is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.
 
 
 Our mission
 
 
 is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.
 
 
 Values We Live By
 
 
 <ul>
 <li>
 Be Customer Obsessed - &ldquo;Focus on the customer and all else will follow.&rdquo;
 </li>
 <li>
 Act with Integrity - &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 </li>
 <li>
 Be Curious and Creative - &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 </li>
 <li>
 Lead by Example and Take Ownership - &ldquo;Be the change you want to see and take ownership.&rdquo;
 </li>
 <li>
 Work Smart and Deliver Results - &ldquo;You can do more by doing less, better, and faster.&rdquo;
 </li>
 <li>
 It's all about people - &ldquo;Be a Team player, together we are stronger.&rdquo;
 
 
 </li>
 </ul>
 (Some Of) What You Will Be Doing
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 Attitude Matters Most But The Below Skills Are Helpful
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 
 
 </li>
 </ul>
 Do you have some of these?
 
 
 <ul>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 </li>
 </ul>
</div>

Dany Technologies

Requirements:- Bachelors- 3 to 4 years of relevant experience of service centres preferably in Home Appliances / Electronics Industry -Must have experience of after sales services, returns, product damages, complains, warranty claims, customer handling, problem resolution &amp; reporting. - Should have excellent communication skillsWhat we Offer?- Excellent learning &amp; growth opportunities - Market competitive salary + benefitsJob Type: Full-timeWork Location: In person

Assistant Manager Customer Support

Explore 1219+ Customer support manager in Karachi this September. Find roles across top companies and apply now to boost your career.

1219 customer support manager jobs IN Karachi

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET

Senior Customer Success Manager

Manager-Customer Care Service

Customer Support Executive

Merchant Support Executive

Customer Support Executive

Assistant Manager Customer Support