key account manager

care success manager

client support executive

customer service analyst

marketing manager

customer support manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit
 </li>
 <li>
 s overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
 </li>
 <li>
 Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
 </li>
 <li>
 Plan support needs for the customer
 </li>
 <li>
 ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT)
 </li>
 <li>
 Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
 </li>
 <li>
 Monitor spikes in escalation of tickets.
 </li>
 <li>
 Devise mechanism to track all escalations &amp; identify root cause of the escalations.
 </li>
 <li>
 Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions.
 </li>
 <li>
 Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
 </li>
 <li>
 Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
 </li>
 <li>
 The role will lead a large team.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Excellent customer handling ability.
 </li>
 <li>
 Should have dealt with large team sizes.
 </li>
 <li>
 Experience on building process efficiency
 </li>
 <li>
 Expertise on implementation, installation, integration troubleshooting and overall functionalities.
 </li>
 </ul>
</div>

Deputy General Manager - Global Service Operations

TK Elevator

<div>
 
 What We Expect
 
 
 
 <ul>
 <li>
 Responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery
 </li>
 <li>
 Work with team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance.
 </li>
 <li>
 Handle customer inquiries and issues through calls and emails, utilizing your expertise and provide timely and accurate resolutions.
 </li>
 <li>
 Develop a deep understanding of our company s products, services, and systems to effectively address customer concerns and provide appropriate solutions.
 </li>
 <li>
 Collaborate with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues.
 </li>
 <li>
 Continuously improve customer support processes and procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Stay up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support.
 </li>
 <li>
 Train and onboard new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.
 </li>
 <li>
 Analyze support required and customer feedback to identify recurring issues and proactively address them.
 
 
 </li>
 </ul>
 
 Who we are looking for
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Mechanical Engineering.
 </li>
 <li>
 Working experience of 5-8 years and at least 1 years in the similar Elevator or similar Industry.
 </li>
 <li>
 Excellent verbal and written communication skills to interact with customers and team members.
 </li>
 <li>
 Strong analytical and problem-solving abilities to resolve complex issues.
 </li>
 <li>
 A commitment to delivering exceptional customer service.
 
 
 </li>
 </ul>
 
 What we offer
 
 
 
 
 Health and Safety
 
 &ndash; Highest standards and a wide range of health promotion and healthcare activities
 
 
 
 Compensation -
 
 Fair working conditions and competitive compensation
 
 
 
 Collaboration and Diversity
 
 &ndash; Collegiality is of huge importance we treat everyone with respect and appreciation
 
 
 
 Contact
 
 
 
 To apply please send your CV to HR@tkelevator.com
 
 
 In case you would like to pursue this opportunity share with us the below details
 
 
 <ul>
 <li>
 Current Annual CTC : Fixed and Variable
 </li>
 <li>
 Expected CTC :
 </li>
 <li>
 Total Years of Experience:
 </li>
 <li>
 Notice Period:
 </li>
 <li>
 Reason for change:
 </li>
 <li>
 Permanent address:
 </li>
 <li>
 Local address:
 </li>
 </ul>
</div>

Assistant Manager-Customer Support-Chakan-Pune

LotusFlare

<div>
 Job Description and Responsibilities:
 
 
 <ul>
 <li>
 Customer Success: Drive customer satisfaction by ensuring timely and effective resolution of technical issues. Act as an escalation point for complex or high-impact customer concerns
 </li>
 <li>
 Act as the primary point of contact for customers regarding all Support related matters, building trust, understanding their pain points, and ensuring measurable success with our product.
 </li>
 <li>
 Proactively address customer concerns and guide the product and delivery teams to create solutions that meet the customer&rsquo;s unique challenges
 </li>
 <li>
 Design and implement a comprehensive customer success framework for Care Operations, including onboarding, engagement, resolution, and satisfaction, while optimizing processes, tools, and metrics for scalability
 </li>
 <li>
 Collaboration: Work closely with product, engineering, and sales teams to ensure a seamless customer experience. Provide feedback on product improvements based on customer insights
 </li>
 <li>
 Serve as the voice of the customer, providing insights and feedback to the product team to inform development priorities.
 </li>
 <li>
 Reporting &amp; Analytics: Track and report key support metrics such as response time, resolution rate, and customer satisfaction scores. Present performance updates to senior management
 </li>
 <li>
 Operational Excellence: Develop and optimize support processes, workflows, and KPIs to improve efficiency and service quality
 </li>
 <li>
 Training &amp; Development: Implement training programs to keep the team updated on product features, troubleshooting techniques, and customer engagement best practices
 </li>
 <li>
 Serve as the voice of the customer, providing insights and feedback to the product team to inform development priorities.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Strong customer service orientation with excellent communication and conflict resolution skills. Have a proven track record of building and scaling customer success programs in a high-growth, technology-focused environment
 </li>
 <li>
 Possess exceptional interpersonal and communication skills, with the ability to build trust and articulate complex ideas clearly.
 </li>
 <li>
 5+ years in technical support or customer success roles, with deep understanding of L3/L2/L1 support functions
 </li>
 <li>
 SaaS Knowledge: Strong understanding of SaaS products, preferably in the customer service or AI/chatbot industry
 </li>
 <li>
 Technical Skills: Familiarity with CRM and support tools (e.g., Jira, Zendesk, Service Now, etc) and knowledge of cloud technologies, APIs, and troubleshooting methodologies
 </li>
 <li>
 Leadership: Proven ability to manage and inspire technical teams
 </li>
 <li>
 Problem-Solving: Analytical mindset with the ability to diagnose and resolve technical issues quickly
 </li>
 <li>
 Demonstrate the ability to manage multiple priorities in a fast-paced, evolving environment
 </li>
 <li>
 Possess a data-driven mindset with the ability to analyze and interpret customer data to drive decisions
 
 
 </li>
 </ul>
 Recruitment Process:
 
 
 <ul>
 <li>
 HR Interview followed by 4-5 Technical Interviews
 
 
 </li>
 </ul>
 Benefits we have for you:
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Paid lunch (In the office)
 </li>
 <li>
 Private healthcare
 </li>
 <li>
 Yearly bonus
 </li>
 <li>
 Training and workshops
 
 
 </li>
 </ul>
 
 About
 
 
 
 At LotusFlare, we attract and keep amazing people by offering two key things:
 
 
 <ul>
 <li>
 Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners
 </li>
 <li>
 Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software
 
 
 </li>
 </ul>
 LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software. LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare.
 
 
 LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access.
 
 
 From this initial work, LotusFlare&rsquo;s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company&rsquo;s main offering, the LotusFlare Digital Network Operator&reg; Cloud. LotusFlare DNO&trade; Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.
 
 
 LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, T-Mobile, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.
 
 
 LotusFlare Website and Social Media
 
 
 <ul>
 <li>
 Website: www.lotusflare.com
 </li>
 <li>
 LinkedIn: https://www.linkedin.com/company/lotusflare
 </li>
 <li>
 Instagram: https://www.instagram.com/lifeatlotusflare/
 </li>
 <li>
 Twitter: https://twitter.com/lotus_flare
 
 
 </li>
 </ul>
 Nomad website and social media
 
 
 <ul>
 <li>
 Website: https://www.getnomad.app/
 </li>
 <li>
 LinkedIn: https://www.linkedin.com/company/realnomadtravel/
 </li>
 <li>
 Instagram: https://www.instagram.com/realnomadtravel/
 </li>
 <li>
 Twitter: https://twitter.com/realnomadtravel/
 
 
 </li>
 </ul>
 LotusFlare Contacts:
 
 
 jyoti.mahadik@lotusflare.com
 
 
 snehal.solankar@lotusflare.com
 
 
 Powered by JazzHR
 
 
 ZxMnyjE2nj
</div>

Care Success Manager

Mphasis

<div>
 
 Job Description
 
 
 
 
 Role: Tr. Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Graduate individuals with excellent communication skills/ Freshers - 6 months of experience in BPO Customer Service industry
 </li>
 <li>
 Analytical skills
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operating the computer- Intermediate
 </li>
 <li>
 MS Office - Intermediate
 </li>
 <li>
 Avaya/Phone Operating skills &ndash; Beginner
 </li>
 <li>
 Fluent in Spoken and written English with effective Business Communication
 </li>
 <li>
 Communication in neutral accent over phone
 </li>
 <li>
 Active listening and probing skills
 </li>
 <li>
 Basic knowledge of Insurance
 </li>
 <li>
 Typing Speed 30 WPM
 
 
 </li>
 </ul>
 
 Process Skills
 
 
 
 <ul>
 <li>
 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
 </li>
 <li>
 Record interaction using client system with proper classification
 </li>
 <li>
 Refer Knowledge base and perform task as per defined process
 </li>
 <li>
 Follow up and closure of interactions to ensure customer satisfaction
 </li>
 <li>
 Passionate about customer service
 </li>
 <li>
 Comfortable with Rotational shifts, extended working hours and weekly offs.
 </li>
 <li>
 Candidate should clear the V&amp;A and online typing tests
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Positive energy
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Self learner
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Any Graduate, Freshers can apply
 
 
 </li>
 </ul>
 
 What&rsquo;s in for you?
 
 
 
 <ul>
 <li>
 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
 </li>
 <li>
 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
 </li>
 <li>
 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
</div>

Tr Customer Support Officer

HSBC

<div>
 Job Description
 
 
 
 Some careers open more doors than others.
 
 
 
 If you&rsquo;re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
 
 
 Global Trade and Receivables Finance
 
 
 
 Global Trade Solution comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
 
 
 We are currently seeking an experienced professional to join the
 
 GTS Client Services
 
 team.
 
 
 
 Job Introduction
 
 
 
 The jobholder is responsible for delivering a professional and high-quality service to address the needs of GTS clients, who, given their significance to HSBC, demand an exclusive service. Careful analysis and judgment are required to resolve a multitude of
 
 
 enquiries.
 
 
 The jobholder will be part of Client Servicing team led by Team Leader of regional client services teams and will be one of the named primary point of contacts for premium clients to facilitate the transaction processing. The job holder must own the transaction,
 
 
 handle Trade enquiries, resolve the discrepancies, proactively offer solutions and build strong relationships with premium clients. The jobholder must perform his duties defined in the charter with care, efficiency and every possible effort to deliver &lsquo;customer delight&rsquo;.
 
 
 The jobholder is also required to maintain ongoing business and maximize GTS revenue through proactive client services and maximizing the cross-selling opportunities. The position requires a broad understanding of all GTS products, services and procedures as
 
 
 well as an ability to offer tailor-made, professional advice to clients. The jobholder should always be kept abreast of the business environment, regulatory changes and new service availability to fully capture the opportunity to identify cross-selling opportunities.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing.
 </li>
 <li>
 Ensure transaction does not break down for want of any document and internal approval.
 </li>
 <li>
 Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
 </li>
 <li>
 Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs.
 </li>
 <li>
 Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction.
 </li>
 <li>
 Facilitate preparation of forms/documentation for customers for client on-boarding.
 </li>
 <li>
 Answer incoming customer calls/emails for general and transaction-specific trade enquiries.
 </li>
 <li>
 Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc.
 </li>
 <li>
 Follow up with clients, group offices, MO, Sales and various authorities. E.g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS &amp; IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc.
 </li>
 <li>
 Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output.
 </li>
 <li>
 Contribute in process / guidelines roll-out by way of Team Meetings to ensure effective understanding of the process and guidelines
 </li>
 <li>
 Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database
 </li>
 <li>
 Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits.
 </li>
 <li>
 Arrange regularly meeting with clients every quarter and understanding their trade requirements.
 </li>
 <li>
 Monitoring Exports and local dispatches and ensuring documents are dispatched on time.
 </li>
 <li>
 Timely reporting of discrepancies and expedite resolution for the same.
 </li>
 <li>
 Managing the trade relationships of select clients.
 </li>
 <li>
 Promote Digital penetration
 </li>
 <li>
 Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Minimum Graduation or as required for the role, whichever is higher
 </li>
 <li>
 A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i.e. Client Management)
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
 </li>
 <li>
 All Apprentices engaged by the Bank will also be featured in NATS portal as an &lsquo;Apprentice&rsquo;. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.
 </li>
 <li>
 On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.
 </li>
 <li>
 All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.
 
 
 </li>
 </ul>
 You&rsquo;ll achieve more at (internal) / when you join (external) HSBC.
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 
 Issued by The Hongkong and Shanghai Banking Corporation Limited, India
 
</div>

Client Support Executive

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Job Description
 
 
 
 
 
 A Catalogue Manager is responsible for overseeing the development, organization, and maintenance of a company's product catalogue. This role ensures that product information is accurate, up-to-date, and effectively presented to customers.
 
 
 
 
 
 
 
 
 Job Title: Catalogue Manager/ Assistant Manager
 
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 The Catalogue Manager is responsible for managing and optimizing the company&rsquo;s product catalogue. This includes maintaining accurate product information, coordinating with various departments to ensure consistency, and leveraging data to enhance catalogue performance. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work cross-functionally.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 1. Catalogue Management:
 
 
 
 
 
 Develop, update, and manage the product catalogue to ensure all items are accurately represented.
 
 
 
 
 
 Maintain product descriptions, specifications, pricing, and images in the catalogue.
 
 
 
 
 
 2. Data Management:
 
 
 
 
 
 Oversee the collection, entry, and validation of product data from various sources.
 
 
 
 
 
 Analyze catalogue performance metrics and implement improvements based on data insights.
 
 
 
 
 
 Monitor and address data discrepancies and resolve issues promptly.
 
 
 
 
 
 3. Cross-Functional Coordination:
 
 
 
 
 
 Collaborate with sourcing and merchandising teams to gather and update product information.
 
 
 
 
 
 Work with IT and e-commerce teams to ensure seamless integration of catalogue data with online platforms.
 
 
 
 
 
 4. Content Creation and Optimization:
 
 
 
 
 
 Ensure product descriptions and marketing content are compelling and aligned with the company&rsquo;s branding.
 
 
 
 
 
 Implement SEO best practices to enhance online visibility and searchability of catalogue items.
 
 
 
 
 
 5. Quality Assurance:
 
 
 
 
 
 Conduct regular audits of the catalogue to identify and correct errors or inconsistencies.
 
 
 
 
 
 Implement quality control processes to maintain high standards of accuracy and completeness.
 
 
 
 
 
 Gather and incorporate feedback from users and stakeholders to improve catalogue usability.
 
 
 
 
 
 6. Reporting and Analysis:
 
 
 
 
 
 Generate reports on catalogue performance, including productivity, sales trends, customer preferences, and inventory levels.
 
 
 
 
 
 Provide insights and recommendations for catalogue improvements based on analysis.
 
 
 
 
 
 Monitor competitor catalogues and industry trends to ensure the company&rsquo;s catalogue remains competitive.
 
 
 
 
 
 7. Customer Experience:
 
 
 
 
 
 Ensure the catalogue enhances the customer experience by providing accurate and detailed product information.
 
 
 
 
 
 Address customer inquiries and feedback related to catalogue content.
 
 
 
 
 
 8. Team Building &amp; Monitoring Productivity - Assist in building a cohesive team by providing support and fostering a collaborative work environment.Monitor team productivity, identify areas for improvement, and implement strategies to enhance performance.
 
 
 
 
 
 9. System Modifications &amp; Enhancements - Collaborate with Product, Tech, and other departments to make necessary modifications and enhancements to catalog management systems.
 
 
 
 
 
 10. False Inventory Control - Manage and rectify issues related to false inventory and analyse the reports to clean the high ageing inventory.
 
 
 
 
 
 11. Structure &amp; Strategy Planning of Categories - Develop and implement strategies for organizing and structuring product categories to optimize catalog navigation and user experience.
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Education: Any Graduate / Post Graduate
 </li>
 <li>
 Experience: Proven experience in catalogue management, product information management, or a similar role.
 </li>
 </ul>
 
 Skills:
 
 
 
 
 <ul>
 <li>
 MS Excel: Proficiency in Excel for data analysis, reporting, and inventory management. Ability to analyze data and generate actionable insights.
 </li>
 <li>
 Inventory Management: Experience in managing and controlling inventory to ensure accuracy and availability.
 </li>
 <li>
 SEO Knowledge: Understanding of SEO best practices to optimize product listings and improve search visibility.
 </li>
 <li>
 Product Knowledge: Deep understanding of the products in the catalog to ensure accurate representation and effective merchandising.
 </li>
 <li>
 Customer Focus: Strong focus on enhancing the customer experience and addressing customer needs.
 </li>
 <li>
 Project Management: Ability to manage projects from inception to completion, ensuring timely delivery and quality outcomes.
 </li>
 <li>
 People Management: Experience in leading and managing teams to achieve productivity and performance goals. Strong leadership skills &ndash; should have preferably lead a team of atleast 5-6 team members
 </li>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 Excellent attention to detail and accuracy.
 </li>
 <li>
 Proficiency in catalogue management software and tools.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Good Communication Skills: Excellent verbal and written communication skills to interact with team members, stakeholders, and vendors.
 </li>
 <li>
 Problem Solving: Strong problem-solving skills to address and resolve issues effectively
 </li>
 </ul>
</div>

Catalog Manager

<div>
 
 
 Assistant Manager - Operations
 
 
 
 
 
 
 Level 5, Tower VIII, Wing A &amp; B Magarpatta Township Development and Construction Co.Ltd Magarpatta City Village Hadapsar, Taluka Haveli, Pune, India
 
 
 
 
 
 
 Job Description
 
 
 
 Responsibilities &bull; Ensure the department resource is used appropriately to manage daily workloads and hit service targets, supporting your manager with recruitment and the daily running of the department.&bull; Provide guidance and support to your team through continued performance feedback to ensure they display a high level of functional and technical expertise when handling all front line and back-office tasks.&bull; Monitor, drive and record the performance results, displaying a pro-active approach to coaching.&bull; Support across your own team and other departments by sharing information and expertise where required.&bull; Identify training needs amongst your team and providing necessary feedback for those training needs to be addressed appropriately.&bull; Ensure you are up to date with the appropriate and relevant FCA regulation training.&bull; Maintain an appropriate level of knowledge regarding our products, procedures, service, system and frameworks.&bull; Support and embrace change/continuous improvements across the department.&bull; Any other tasks deemed appropriate by the Line ManagerRequirements &bull; A positive attitude towards developing staff and achieving department service level targets.&bull; Decision making capabilities.&bull; Demonstrate role model behaviours.&bull; People management skills&bull; Approachable nature&bull; The ability to build and maintain positive relationships with all customers, colleagues and members of management.&bull; A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.&bull; A flexible approach to working and a willingness to adapt to the role when required to assist the department.&bull; Demonstrates an excellent knowledge of all relevant processes (internal and external) as well as all necessary regulatory requirements and commitments.&bull; Maintain up to date knowledge of trends with regards to regulators and the pet insurance industry&bull; Maintain timely and accurate records &ndash; identifying trends to inform future process change and decision making.&bull; Meets all deadlines of internal and external parties.&bull; The Ability to read, write and speak English fluently Preferred Requirements &bull; Knowledge and experience of the Pet Insurance industry, as well as an understanding of our competitors, customers and the Pet Insurance market&bull; Experience in Claims/BPO and Vet Background&bull; Previous experience working within Financial Services
 
 
 
 
 
 
 Relevant Experience :
 
 
 <ul>
 <li>
 Should have voice /non-voice insurance experience ( 3+ years ) - (P&amp;C, Life and pensions, motor insurance, health insurance)
 </li>
 <li>
 Should be currently working as an Assistant Manager
 </li>
 <li>
 Qualification - Graduate (Mandatory)
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Graduate / Post graduate
 </li>
 <li>
 Team handling skills (2+ years experience)
 </li>
 <li>
 Operations (Shrinkage , attrition, productivity, SLA management)
 </li>
 <li>
 International Experience is a mandate
 </li>
 </ul>
 
 
 
 
 
 
 
 
 If interested please mail your resume along with the below mentioned details filled and mail it to - samarth.gandhi@wns.com
 
 
 
 
 
 <ul>
 <li>
 
 Overall Experience -
 
 </li>
 <li>
 
 International Experience -
 
 </li>
 <li>
 
 Current Designation -
 
 </li>
 <li>
 
 Current Company -
 
 </li>
 <li>
 
 Current FXD CTC -
 
 </li>
 <li>
 
 CTC Expectations -
 
 </li>
 <li>
 
 NP-
 
 </li>
 <li>
 
 Location -
 
 </li>
 <li>
 
 Team span -
 
 </li>
 <li>
 
 Qualification -
 
 </li>
 <li>
 
 WNS EX EMP ( if yes mention your EMP ID )-
 
 </li>
 <li>
 
 Ok with UK/US/ Night shifts -
 
 </li>
 <li>
 
 Voice/nonvoice experience?
 
 </li>
 </ul>
 
 
</div>

Assistant Operations Manager

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