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customer support representative

WORDCRAFT LEGAL TRANSLATION

<p><b>Job description</b></p><p>Location: Dubai Branch</p><p>Job Type: Full-Time</p><p>Position Vacant : Customer Support Representative cum Telesales (Female)</p><p>Visa Status : Candidates with the own visa are only considered</p><p><b>Company Overview:</b><br/>Wordcraft is a dynamic and growing organization and a leading provider of translation, attestation, business setup, and PRO services in Dubai, Abu Dhabi ,Ras al khaimah and Sharjah. seeking a highly motivated and efficient Candidates to join our team.</p><p><b>Job Summary:</b><br/>We are seeking a proactive Customer Support Representative cum Telesales to deliver excellent service, resolve client inquiries, and support overall customer satisfaction. Ideal candidates will have strong communication skills and a results-driven mindset. Experience in the service or business setup industry is preferred; knowledge of attestation and translation services is a plus.</p><p><b>Key Responsibilities:</b></p><ul><li>Collaborate with all departments to support lead generation efforts specific to translation and attestation services.</li><li>Call and identify potential clients in need of document translation, attestation, and related services.</li><li>Generate and qualify new business leads through various channels (phone, email, networking, etc.).</li><li>Engage professionally with prospects to understand their requirements and present suitable service offerings.</li><li>Promote the company&rsquo;s services including translation, attestation, business setup support, visa processing, PRO services, and related documentation services.</li><li>Meet periodic targets for qualified leads and conversions.</li><li>Address client inquiries, follow up promptly, and ensure a high level of client satisfaction and engagement.</li><li>Build and maintain a strong professional reputation to encourage repeat business and referrals.</li><li>Stay up-to-date with industry trends, service updates, and competitive activities.</li><li>Collaborate closely with management to align lead generation efforts with company objectives.</li></ul><p><b>Requirements:</b></p><ul><li>Experience in lead generation or customer service, preferably in translation or attestation services.</li><li>Fluency in English,Malayalam or Hindi is a plus.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and manage time efficiently.</li><li>Target-driven with a creative approach to client engagement.</li><li>Familiar with call etiquette, customer service standards, and basic compliance related to documentation.</li><li>Self-motivated with a strong commitment to achieving goals.</li></ul><p>*</p><p><b>What We Offer:</b></p><ul><li>Competitive salary with high-performance incentives</li><li>Career growth opportunities within the company.</li><li>A supportive and dynamic work environment</li><li>Comprehensive training to enhance your skills.</li></ul><p>Are you ready to boost your career ? Apply now! at <b>careers@wordcraft.ae</b></p><p>Job Types: Full-time, Permanent</p><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Job Type: Permanent</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Experience:</p><ul><li>CSR: 1 year (Required)</li></ul>

Customer Support Representative cum Telesales (Female)

Rainbow Properties LLc

<p><b>Company Description</b></p><p>Rainbow Properties LLC Dubai is a real estate agency and consultancy firm with over 8 years of experience in the Dubai property market. We have in-depth knowledge of the Dubai real estate market and are associated with reputed developers in the region.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Telesales Representative located in Dubai, United Arab Emirates. The Telesales Representative will be responsible for conducting sales calls, providing customer support, and offering training to clients interested in buying apartments, houses, villas, or commercial properties in Dubai.</p><p><b>Qualifications</b></p><ul><li>Excellent Communication and Customer Service skills</li><li>Experience in Customer Support and Sales</li><li>Training abilities</li><li>Strong interpersonal skills</li><li>Knowledge of the Dubai real estate market is a plus</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED6,000.00 per month</p><p>Language:</p><ul><li>English (Preferred)</li><li>Hindi (Preferred)</li><li>Arabic (Preferred)</li></ul>

Telesales Agent

<p><b>Company Description</b></p><p>Rainbow Properties LLC Dubai is a real estate agency and consultancy firm with over 8 years of experience in the Dubai property market. We have in-depth knowledge of the Dubai real estate market and are associated with reputed developers in the region.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Telesales Representative located in Dubai, United Arab Emirates. The Telesales Representative will be responsible for conducting sales calls, providing customer support, and offering training to clients interested in buying apartments, houses, villas, or commercial properties in Dubai.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED6,000.00 per month</p>

Telesales Executive

Sandvik

<div><div>We are looking for a Customer Service Representative who will support the Middle East Region for Crushing and Screening business by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.</div><div>
The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason, he/she will develop knowledge of the available products and services to support the Sales and Service team in the management of customers and distributors enquiries from a technical point of view.</div><div></div><div>
Your responsibilities</div><div>
As a Customer Service Representative, you will:</div><ul><li><div>
Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints.</div></li><li><div>
Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.</div></li><li><div>
Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately.</div></li><li><div>
Process customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts in system Aurora.</div></li><li><div>
Fulfill all the screening activities for new customers and suppliers according to Sandvik guidelines.</div></li><li><div>
Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the Sales and Service team.</div></li><li><div>
Coordinating communication between the dealers and global stakeholders.</div></li><li><div>
Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched and invoiced accurately and on time</div></li><li><div>
Communicate with staff from other areas in the organization, such as Production, Warehouse, Outbound Planner, Logistics, Finance to confirm the status of orders and resolve customer complaints.</div></li><li><div>
Troubleshoots and resolves customer complaints.</div></li><li><div>
Asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.</div></li><li><div>
Maintaining an archive of documentation related to the employee's work, including contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents.</div></li><li><div>
Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.</div></li></ul><div></div><div>
Requirements<br>
<ul><li>The role is based Dubai, UAE.</li></ul></div><ul><li>To be successful in this role, you will be service-minded, possess strong communication skills and can work independently as well as in a team.</li><li>Multicultural communication experience is mandatory. Ability to multitask and prioritize, detailed oriented and proactive approach.</li><li>Languages: English will be a natural working language and Hindi or Arabic will be an advantage.</li><li>Knowledge of SAP, Aurora and Salesforce is a competitive advantage.</li><li>The position would require 10% of the time travelling.</li></ul></div>

Customer Service Representative Middle East (Crushing and Screening)

Pinoy Arabian

<p>We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries via phone, email, and chat with professionalism and efficiency.</li><li>Assist customers with bookings, cancellations, and modifications.</li><li>Provide detailed information about our tours, packages, and services.</li><li>Resolve customer complaints and issues promptly, escalating to management when necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with other team members to ensure customer satisfaction.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 per month</p><p>Language:</p><ul><li>Tagalog (Required)</li></ul>

Customer Service Representative

The worldwide advisors

<p><b>Job description :</b></p><p>Worldwide Advisors is a bona fide immigration consultancy with a proven track record of assisting candidates with relocation to all major parts of the world. With our family-centered approach and years of expertise, we ensure a smooth and hassle-free journey towards meeting your goals when it comes to immigration and settling down to start your exciting life in diverse and vibrant countries all across the globe.</p><p>We are looking for a Bilingual Tele-sales Representative to contribute in generating sales for our company. You should have language abilities in English &amp; your native Language</p><p><b>IMMIGRATION CONSULTANT / SALES CONSULTANT</b></p><p><b>Responsibilities:</b></p><ul><li>Closing sales deals</li><li>Should achieve monthly sales target.</li><li>Assisting in resolving customer queries.</li><li>Keeping a record of calls and relevant details.</li><li>Providing information to customers about our products.</li><li>Respond to client inquiries promptly and efficiently, ensuring they receive the necessary support and guidance.</li></ul><p>Engage in counseling calls with prospective applicants and clients, with a specific focus on immigration programs for Poland, Lithuania, Croatia, Slovenia, Malta, Canada, the Maldives, Australia, the United Kingdom, and New Zealand, as well as work visas and student visas, along with other related services.</p><p><b>Requirements:</b></p><ul><li>Excellent communication skills.</li><li>Familiarize with CRM and MS Office programs.</li><li>Freshmen with sales confidence can Apply.</li><li>Preferred familiarity with immigration programs for Schengen Countries, UK, Canada, etc.</li><li>Preference for candidates with 1-2 years of prior experience as an Immigration sales consultant.</li><li>right candidates will earn salary plus incentives and bonuses.</li><li>Training will be provided to the selected candidates about services of the company.</li></ul><p>Salary starting 3500 AED Plus commotion .</p><p>Job Type: Full-time</p><p>Pay: From AED3,500.00 per month</p>

Immigration Consultant

MD Global

<p><b>Requirements</b></p><p>&#9679; Minimum <b>5 years of customer support experience</b>, preferably in an omnichannel or service-heavy environment.</p><p>&#9679; Strong command over English; <b>Arabic proficiency is a significant advantage</b>.</p><p>&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).</p><p>&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.</p><p>&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.</p><p><b>Key Responsibilities</b></p><p>&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.</p><p>&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.</p><p>&#9679; Log and manage cases through support systems</p><p>&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.</p><p>&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.</p><p>&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.</p><p>&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.</p><p><b>Strategic Capabilities</b></p><p>&#9679; <b>Tool Proficiency</b>: Hands-on experience with support platforms is essential.</p><p>&#9679; <b>Process Optimization</b>: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.</p><p>&#9679; <b>CX Insights</b>: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.</p><p>&#9679; <b>Channel Strategy</b>: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.</p><p>&#9679; <b>Documentation</b>: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED8,000.00 per month</p>

Customer Support Manager

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