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customer service consultant

customer support specialist

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Support Specialist

Uber

<div>
 
 About The Role
 
 
 
 The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Demonstrate empathy while solving customer concerns
 </li>
 <li>
 Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
 </li>
 <li>
 Work on both phone and ticket-based cases, if relevant, and resolve escalations
 </li>
 <li>
 May perform root cause analysis and present findings
 </li>
 <li>
 Highlight common ticket types / issues to Team Lead
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
 </li>
 <li>
 Comfortable operating in multiple modalities
 </li>
 <li>
 Ability to use different tools for a customer solution
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Delivery experience
 </li>
 <li>
 Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
 </li>
 <li>
 Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
 </li>
 <li>
 High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions
 </li>
 </ul>
</div>

Customer Support Specialist -

Dafater

<div>
 
 
 Do you have what it takes to lead our customer assistance efforts and make a lasting impact?
 
 
 
 
 
 Role Overview:
 
 
 
 As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training. This role is pivotal in helping customers quickly adapt to the company's ERP solutions, empowering them with the knowledge and skills to fully utilize the system.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the onboarding process for new clients, including client account activation, data entry, and initial configuration of ERP solutions.
 </li>
 <li>
 Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and aligning our solutions to meet their needs.
 </li>
 <li>
 Assist clients in migrating their data to the ERP system, ensuring accuracy and alignment with their business needs.
 </li>
 <li>
 Work with the Customization Specialist to identify and address any system customization needs during onboarding.
 </li>
 <li>
 Conduct product training for clients, offering in-depth training sessions, both remotely and on-site, to ensure clients are fully equipped to use the system effectively.
 </li>
 <li>
 Gather feedback from clients post-training to continuously improve the onboarding process.
 </li>
 <li>
 Monitor client usage and proactively reach out to address any potential issues, providing solutions and best practices to optimize their experience.
 </li>
 <li>
 Act as the voice of the customer, collecting feedback and collaborating with internal teams to drive product improvements and innovations.
 </li>
 <li>
 Identify opportunities for upselling and ensure timely renewals by demonstrating the ongoing value of our solutions.
 </li>
 <li>
 Track and report on key success metrics, providing insights and recommendations to enhance customer satisfaction and engagement.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role, preferably within a tech or ERP-related field.
 </li>
 <li>
 Bachelor&rsquo;s degree in Accounting, or a related field.
 </li>
 <li>
 Solid knowledge of accounting fundamentals and their application in ERP systems.
 </li>
 <li>
 Knowledge of ERP systems or similar software solutions is highly desirable.
 </li>
 <li>
 Strong communication skills, both verbal and written, with the ability to effectively train and engage clients.
 </li>
 <li>
 Ability to manage multiple clients and projects simultaneously, maintaining attention to detail.
 </li>
 <li>
 Strong problem-solving skills and ability to think on your feet when addressing client concerns.
 </li>
 <li>
 Proficiency in time management and organizational skills.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 
 
 
 </li>
 </ul>
 
 Why Join Dafater?
 
 
 
 <ul>
 <li>
 Be a part of a forward-thinking company that values creativity and innovation.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 Work with a talented and passionate team dedicated to making a difference.
 
 
 
 </li>
 </ul>
 If you are a customer-centric professional with a passion for helping clients succeed, we would love to hear from you! Please submit your resume detailing your experience and why you would be a great fit for the Customer Success Specialist role at Dafater.
</div>

Customer Success Specialist

invygo

<div>
 
 About Invygo
 
 
 
 Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
 
 
 Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
 
 
 Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
 
 
 invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
 
 
 
 At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
 
 
 
 
 About The Role
 
 
 
 This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.
 
 
 
 What You Will Do as an Operation Specialist:
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experiences in every interaction, whether with customers, car dealers, or your Invygo teammates
 </li>
 <li>
 Manage and resolve a high volume of requests and complaints with confidence and efficiency
 </li>
 <li>
 Collaborate with cross-functional teams, including engineering, data, and marketing, to develop new processes and products that enhance the customer experience
 </li>
 <li>
 Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses
 </li>
 <li>
 Support the operations team in managing escalated scenarios and provide solutions to complex issues
 </li>
 <li>
 Occasionally handle challenging customer interactions, both in-person and over the phone, requiring strong customer service experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We Want:
 
 
 
 <ul>
 <li>
 Bachelor's degree with experience in Customer Experience (CX) or the hospitality industry
 </li>
 <li>
 Proficiency in both English and Arabic, with strong verbal and written communication skills
 </li>
 <li>
 Excellent computer skills, including experience with Office, Google Suite, or other platforms
 </li>
 <li>
 Strong troubleshooting, multitasking, and organizational abilities
 </li>
 <li>
 The ability to structure your day effectively to meet targets
 
 
 </li>
 </ul>
 
 What We Like:
 
 
 
 <ul>
 <li>
 A passion for helping people and outstanding communication skills
 </li>
 <li>
 Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint)
 </li>
 <li>
 High attention to detail and the ability to work at a fast pace
 </li>
 <li>
 A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes
 </li>
 <li>
 A strong team player who enjoys working both independently and collaboratively
 </li>
 </ul>
</div>

Operations Specialist

Bupa

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

Homzmart

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Receive, review, and resolve tickets assigned by the Customer Operations team in line with SLAs.
 </li>
 <li>
 Communicate with vendors to verify details, resolve discrepancies, and ensure corrective actions are taken promptly.
 </li>
 <li>
 Coordinate with internal teams (Customer Operations, Logistics and Vendor Operations) to resolve operational bottlenecks.
 </li>
 <li>
 Update ticketing systems accurately with all relevant notes, actions taken, and closure details.
 </li>
 <li>
 Monitor daily ticket queues and escalate delays or complex cases to the Team Lead.
 </li>
 <li>
 Support process improvement initiatives by identifying recurring issues and sharing insights.
 </li>
 <li>
 Ensure all resolutions are aligned with company policies and enhance customer satisfaction.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in Business, Supply Chain, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in issue resolution, customer support, or vendor operations.
 </li>
 <li>
 Strong communication and coordination skills.
 </li>
 <li>
 Detail-oriented with good problem-solving ability.
 </li>
 <li>
 Ability to work in a fast-paced, cross-functional environment.
 </li>
 <li>
 Basic knowledge of Excel and ticketing tools (Sprinklr, Zendesk, etc.).
 </li>
 </ul>
</div>

Supply Chain Account Manager

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