sales specialist Jobs in Riyadh Saudi Arabia

sales specialist

customer service representative Jobs in Riyadh Saudi Arabia

customer service representative

client support executive Jobs in Riyadh Saudi Arabia

client support executive

customer care manager Jobs in Riyadh Saudi Arabia

customer care manager

customer care representative Jobs in Riyadh Saudi Arabia

customer care representative

customer support specialist

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
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 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
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 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

autobia | أوتوبيا

<div>
 
 
 About the job:
 
 
 
 As a Customer Success Specialist, you will be responsible for re-engaging lapsed and at-risk customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. You will proactively reach out via phone and WhatsApp Business to remove blockers and encourage customers to return to active usage, while collaborating with internal teams to close root causes of churn. You will also prepare a weekly report outlining key churn reasons, trends, and actionable recommendations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build strong, long-term relationships with customers to ensure satisfaction and success.
 </li>
 <li>
 Monitor lapsed customer segments and those with risk indicators such as low engagement or unactivated core features.
 </li>
 <li>
 Execute reactivation playbooks across multiple channels (calls, messages, and win-back offers) within company policy, and schedule short guidance calls when needed.
 </li>
 <li>
 Respond promptly to customer inquiries and complaints through multiple channels, prioritizing lapsed or at-risk accounts.
 </li>
 <li>
 Resolve and track cases while maintaining detailed documentation in the CRM, including reason classification, outcome, next step, and follow-up date.
 </li>
 <li>
 Collaborate with product and support teams to close root causes impacting retention.
 </li>
 <li>
 Conduct post-reactivation check-ins to confirm sustained usage of core features.
 </li>
 <li>
 Handle feedback and complaints, turning them into opportunities for improvement.
 </li>
 <li>
 Act as the voice of the customer, sharing insights to prevent repeat churn causes and enhance the customer experience.
 </li>
 <li>
 Prepare a weekly report summarizing reactivation rates by cohort, saved accounts, top 5 churn reasons, recurring bottlenecks, owners, and expected resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing, or a related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in customer success, retention, or advanced support.
 </li>
 <li>
 Comfortable with outbound calling and proactive communication.
 </li>
 <li>
 Excellent communication skills (written and verbal) in Arabic and English.
 </li>
 <li>
 Hands-on experience with CRM systems (preferably Zoho CRM or HubSpot).
 </li>
 <li>
 Strong analytical, problem-solving, and prioritization skills with the ability to build weekly reports in Google Sheets/Excel (filters/pivots).
 </li>
 </ul>
 
 
 
 
 
 Personal Skills:
 
 
 <ul>
 <li>
 Empathy and strong customer understanding.
 </li>
 <li>
 Proactive thinking and initiative.
 </li>
 <li>
 Strong organizational and time management skills with high documentation accuracy.
 </li>
 <li>
 Team spirit and collaboration.
 </li>
 <li>
 Excellent communication with strong problem-solving abilities and resilience in outbound follow-ups.
 </li>
 </ul>
</div>

Customer Success Specialist (Reactivation & Churn Prevention)

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants &mdash; ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships. 
</div><div>
 
You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Partner Communication &amp; Issue Resolution<ul>
<li>Provide support to Tabby partners and applicants across chat, email, and phone.</li>
<li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li>
Ensure accurate, timely resolution in line with SLAs and process guidelines. 
<li>
</li></ul></li><li>Process Adherence &amp; Quality<ul>
<li>Apply Partner Support procedures and knowledge-base materials consistently.</li>
<li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li>
Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions. 
<li>
</li></ul></li><li>Continuous Improvement<ul>
<li>Capture insights from partner queries to help identify gaps in workflows and policies.</li>
<li>Suggest improvements that enhance FCR and CSAT performance.</li>
Stay current on product, scoring, finance, and payout processes to provide accurate guidance. 
<li>
</li></ul></li><li>Collaboration &amp; Business Alignment</li>
<li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li>
<li>Support colleagues in achieving collective targets and maintaining a high-performance culture.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Strong fluency in Arabic and English (both written and verbal).</li>
<li>Bachelor&rsquo;s degree or higher (business, finance, marketing, operations, or related field preferred).</li>
<li>Experience in B2B support, call center, or customer operations is a plus.</li>
<li>Excellent communication, problem-solving, and relationship-building skills.</li>
<li>High attention to detail and ability to follow structured processes.</li>
<li>Resilience and confidence in handling demanding partners and escalations.</li>
<li>Analytical mindset and ability to turn data/feedback into action.</li>
<li>Self-motivated with strong ownership and accountability.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).</li>
<li>Bonus Multiplier for month-over-month performance improvement.</li>
<li>Growth Opportunities within Tabby based on business needs and results.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Specialist, Saudi Resident

BLS International

Role OverviewThe Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.Key Responsibilities&middot; Welcome and assist applicants with accurate information and professional guidance throughout the process.&middot; Review and verify documents as per company and client requirements.&middot; Manage application entry, appointment scheduling, and payment processing.&middot; Handle customer inquiries and resolve issues promptly and courteously.&middot; Coordinate with internal teams and external stakeholders for smooth operations.&middot; Ensure adherence to confidentiality and data protection protocols.&middot; Prepare daily operational and customer interaction reports.&middot; Support continuous improvement initiatives and uphold service excellence standards.Required Qualifications &amp; Experience&middot; Education: Bachelor&rsquo;s degree or equivalent qualification (preferably in Travel &amp; Tourism, Business Administration, or related field).&middot; Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.&middot; Languages: Fluency in Arabic and English (mandatory).&middot; Availability: Must be able to join immediately.&middot; Location: Based in Riyadh, KSA.Key Skills &amp; Competencies&middot; Strong communication and interpersonal skills.&middot; Excellent customer handling and problem-solving abilities.&middot; Attention to detail and ability to work under pressure.&middot; Professional demeanor with a service-oriented attitude.&middot; Proficient in MS Office and general computer applications.Why Join BLS International&middot; Opportunity to work with a globally reputed organization.&middot; Professional and multicultural work environment.&middot; Career growth opportunities within an expanding global network.Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per month

Customer Service Executive- Female

Role OverviewThe Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.Key Responsibilities&middot; Welcome and assist applicants with accurate information and professional guidance throughout the process.&middot; Review and verify documents as per company and client requirements.&middot; Manage application entry, appointment scheduling, and payment processing.&middot; Handle customer inquiries and resolve issues promptly and courteously.&middot; Coordinate with internal teams and external stakeholders for smooth operations.&middot; Ensure adherence to confidentiality and data protection protocols.&middot; Prepare daily operational and customer interaction reports.&middot; Support continuous improvement initiatives and uphold service excellence standards.Required Qualifications &amp; Experience&middot; Education: Bachelor&rsquo;s degree or equivalent qualification (preferably in Travel &amp; Tourism, Business Administration, or related field).&middot; Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.&middot; Languages: Fluency in Arabic and English (mandatory).&middot; Availability: Must be able to join immediately.&middot; Location: Based in Riyadh, KSA.Key Skills &amp; Competencies&middot; Strong communication and interpersonal skills.&middot; Excellent customer handling and problem-solving abilities.&middot; Attention to detail and ability to work under pressure.&middot; Professional demeanor with a service-oriented attitude.&middot; Proficient in MS Office and general computer applications.Why Join BLS International&middot; Opportunity to work with a globally reputed organization.&middot; Professional and multicultural work environment.&middot; Career growth opportunities within an expanding global network.Job Type: Full-timePay: &#65020;4,500.00 - &#65020;5,000.00 per month

Customer Service Executive

Al Madeena Laboratory Soil & Material Testing

Job Overview: The Customer Service Advisor will handle customer interactions to ensure all inquiries and requests are resolved efficiently. This position requires attention to detail, clear communication, and a focus on maintaining service quality standards.Main Duties and Responsibilities:<ul><li>Receive and respond to incoming calls, emails, and messages from customers.</li><li>Provide accurate information about products, services, and policies.</li><li>Record customer concerns and follow up until issues are resolved.</li><li>Escalate technical or complex cases to the appropriate department.</li><li>Maintain records of customer communication in the company database.</li><li>Assist in improving customer support procedures by identifying common issues.</li><li>Adhere to company service standards and compliance requirements.</li></ul>Requirements:<ul><li>High school diploma or equivalent; higher education preferred.</li><li>Previous experience in a call center or customer service environment is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Basic computer literacy, including familiarity with office software and CRM systems.</li><li>Ability to manage time effectively and prioritize multiple tasks.</li><li>Calm and professional approach when dealing with difficult situations.</li></ul>Employment Details:<ul><li>Full-time position.</li><li>Working hours and shifts may vary based on operational needs.</li><li>Training will be provided prior to starting the role.</li></ul>Job Type: Full-time

Customer Services Advisor

BVS Global

The role requires a proactive individual with strong customer support experience, keen attention to detail, and the ability to streamline processes for efficiency and customer satisfaction.<ul><li>Act as the first point of contact for customer queries, ensuring timely and professional resolution.</li><li>Knowledge in KSA Immigration/Labor procedures will be an added advantage.</li><li>Knowledge with KSA govt. websites (MOL, GOSI, MUDAAD, MUQEEM etc.).</li><li>Strong knowledge in KSA Visa procedures.</li><li>Good experience in dealing with Government authorities</li><li>Excellent verbal and written skills in English.</li><li>Strong knowledge in KSA Iqama and Visa procedures.</li><li>In-depth understanding of Saudi laws, labor regulations, and government processes.</li></ul>Job Type: Full-timePay: &#65020;6,000.00 - &#65020;7,000.00 per month

Operations Executive

Explore 1966+ Customer support specialist in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.