customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

customer service executive Jobs in Karachi Pakistan

customer service executive

customer service specialist Jobs in Karachi Pakistan

customer service specialist

customer support executive Jobs in Karachi Pakistan

customer support executive

customer support specialist pharmacist

HRCONSOL

Key Responsibilities<ul><li>Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.</li><li>Handle the complete 6&ndash;7 step customer process from order placement and confirmation to post-service feedback.</li><li>Deliver accurate, empathetic, and professional customer interactions at all times.</li><li>Maintain detailed and updated records in CRM systems.</li><li>Achieve KPIs related to call quality, customer satisfaction, and service efficiency.</li><li>Collaborate with team members to enhance processes and overall customer experience.</li><li>Share insights and feedback to continuously improve campaign performance.</li></ul>Qualifications Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Pharmacy, Health Sciences, or a related field.</li><li>Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.</li></ul>Experience &amp; Skills:<ul><li>1&ndash;3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).</li><li>Prior experience in healthcare or wellness campaigns is mandatory.</li><li>Excellent communication skills in English and Urdu (both written and verbal).</li><li>Strong interpersonal skills, empathy, and customer-oriented mindset.</li><li>Ability to manage high call volumes professionally.</li><li>Proficient in CRM and call center software.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Pharmacist )

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
6 year</div></div></div></div><div>
Job Description<div>
About the Role:
We are seeking an experienced Pharmacy Consultant to guide and support the launch of our e-pharmacy platform. The ideal candidate will bring in-depth pharmaceutical expertise, compliance knowledge, and industry best practices to help us build a compliant, efficient, and customer-centric online pharmacy business.
Key Responsibilities:
1. Regulatory Compliance:
Ensure the e-pharmacy complies with all applicable laws, regulations, and standards governing pharmaceutical sales and distribution (e.g., FDA, DEA, local pharmacy laws).
2. Licensing &amp; Documentation:
Assist in obtaining all necessary licenses and permits required for operating an online pharmacy.
3. Medication Management:
Advise on proper storage, handling, and dispensing protocols for medications sold online to maintain safety and efficacy.
4. Formulary Development:
Help develop and manage the e-pharmacy product catalog, including prescription drugs, OTC medicines, and health products.
5. Workflow Design:
Design and review pharmacy operations workflows including prescription verification, order fulfillment, and delivery processes.
6. Technology &amp; Systems:
Collaborate with the IT team to ensure the e-pharmacy platform supports safe prescription validation, patient data security, and seamless pharmacist-patient interaction.
7. Training &amp; SOPs:
Develop and implement standard operating procedures (SOPs) and provide training for pharmacy staff on best practices and regulatory requirements.
8. Quality Assurance:
Monitor quality assurance processes to maintain high standards of pharmaceutical care and customer service.
Customer Support:
9. Provide expert input for customer queries related to medications and prescriptions.
10. Market Insight:
Keep abreast of industry trends, competitor analysis, and emerging technologies in the e-pharmacy</div></div><div>
Position Requirement<div>
Qualifications:
1.Licensed Pharmacist (B.Pharm/M.Pharm/Pharm.D) with valid registration
2. Minimum 5 years of experience in retail/community/hospital pharmacy or pharmaceutical consultancy
3. Experience with e-pharmacy or digital healthcare platforms preferred
4. Strong knowledge of pharmaceutical laws and regulations
5. Understanding of logistics and supply chain management in pharmacy
6. Ability to work collaboratively with cross-functional teams.</div></div></div>

Daraz-Business Development Lead-E-Pharmacy

Zubaida Medical Centre

Zubaida Medical Centre is looking for a competent and experienced Warehouse Incharge to join our team.Position: Warehouse Incharge Qualification: Pharm D (Registered Pharmacist with valid license) Gender: Male Experience: 4&ndash;5 years Location: KarachiRequirements:<ul><li>Must be a qualified Pharmacist with a valid license</li><li>Proven experience in warehouse operations, preferably in a healthcare/hospital environment</li><li>Strong knowledge of inventory management, storage protocols, and handling of pharmaceutical stock</li><li>Ability to supervise warehouse staff and ensure smooth day-to-day operations</li><li>Attention to detail, documentation skills, and compliance with regulatory standards</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Warehouse Incharge (Pharm D)

Zue Pvt Ltd

Job Title: Care Planning Pharmacist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM To 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview: We are seeking a detail-oriented and compassionate Care Planning Pharmacist to join our team. The ideal candidate will be responsible for conducting assessments, providing medication management, and supporting patients with chronic and complex health conditions through effective care planning and patient communication.Key Responsibilities:<ul><li>Conduct Depression, Cognitive Impairment, and Medication Management assessments.</li><li>Review patient profiles and document findings based on clinical criteria.</li><li>Communicate with patients via outbound/inbound calls to explain care plans and answer queries.</li><li>Develop and maintain Chronic Care Management (CCM) plans, including medications, goals, vitals, labs, and documentation.</li><li>Coordinate appointment scheduling and billing in collaboration with providers.</li></ul>Requirements:<ul><li>Bachelor's or Doctor of Pharmacy (Pharm-D) degree.</li><li>Prior experience in clinical or care planning roles is preferred.</li><li>Strong understanding of chronic disease management and patient counseling.</li><li>Excellent communication and analytical skills.</li><li>Strong English communication skills</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time? </li></ul>Work Location: In person

Care Planning Pharmacist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

ABS INTERNATIONAL

Company: ABS International &ndash; 16+&#8239;Years Global BPO &amp; Digital Services Location: Karachi, Pakistan (On&#8209;site) &ndash; Gulistan&#8209;e&#8209;Johar / Gulshan&#8209;e&#8209;Iqbal Shift: Monday&ndash;Saturday | Choose 6:00&#8239;PM&ndash;2:00&#8239;AM or 8:00&#8239;PM&ndash;4:00&#8239;AM PKT Job Type: Full&#8209;time Salary &amp; Earnings: PKR&#8239;63,000&#8239;&ndash;&#8239;75,000+ per month (Base PKR&#8239;45,000&ndash;50,000&#8239;+&#8239;Incentives PKR&#8239;18,000&ndash;25,000) + Daily Cash Rewards for Top Performers Language: Fluent in English (C1&#8239;+) requiredAbout ABS InternationalABS International is a globally recognized software &amp; BPO company with over 16 years of experience delivering high&#8209;performance services to international (primarily US&#8209;based) clients. We specialize in providing secure, scalable, and data&#8209;driven customer support and digital operations at night shift in Karachi. Join us as we expand our Karachi team and build a future of growth, expertise and global client impact.Role OverviewWe are hiring a Customer Support Specialist (Night Shift) focused on US inbound and outbound voice calls. You will deliver professional, high&#8209;quality customer service, handle de&#8209;escalation of calls, meet key performance indicators, and grow within our dynamic environment. This is an on&#8209;site role in Karachi with structured training and performance&#8209;based earnings.Key Responsibilities<ul><li>Provide inbound and outbound voice support for US&#8209;based customers&mdash;voice only.</li><li>Resolve customer issues efficiently and with empathy; aim for First Contact Resolution (FCR).</li><li>Apply de&#8209;escalation techniques to handle challenging calls and maintain quality outcomes.</li><li>Meet daily KPIs: Average Handle Time (AHT), FCR, Customer Satisfaction (CSAT).</li><li>Participate in daily coaching, QA reviews, and continuous improvement sessions.</li><li>Log case notes accurately in CRM, follow Standard&#8239;Operating&#8239;Procedures (SOPs).</li></ul>Required Skills &amp; Experience<ul><li>1+ years of professional experience in inbound international voice support, BPO or call&#8209;centre environment.</li><li>Fluent English (C1&#8239;+): clear spoken &amp; written communication, neutral accent.</li><li>Strong active&#8209;listening, empathy, problem&#8209;resolution and de&#8209;escalation skills.</li><li>Comfortable with on&#8209;site night shift (Karachi) and meeting measurable KPIs.</li><li>Reliable attendance, punctuality and basic computer/CRM system familiarity.</li></ul>What We Offer<ul><li>Structured paid onboarding and daily coaching.</li><li>Clear progression path: Specialist &rarr; Senior Specialist &rarr; Team Lead.</li><li>Competitive monthly pay + incentives + daily cash rewards for top performers.</li><li>15 paid annual leaves + national holidays.</li><li>Supportive on&#8209;site environment with stable international campaigns and long&#8209;term career growth.</li></ul>How to ApplyClick &ldquo;Apply&rdquo; on Indeed and attach your CV. In a one&#8209;line cover note include:&ldquo;I have X years&rsquo; experience in inbound international voice support and I&rsquo;m available for night shifts in Karachi.&rdquo; Shortlisted candidates will receive a phone&#8209;screen invitation within 48 hours.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift (6 PM&ndash;2 AM OR 8 PM&ndash;4 AM) and on-site at Gulistan-e-Johar?</li><li>Verifiable 1+ year experience in international calling (sales OR support)?</li></ul>Work Location: In person

Customer Support Specialist (Night Shift) – US Inbound & Outbound Voice | Karachi

Explore 1507+ Customer support specialist pharmacist in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.