graphic designer

junior graphic designer

ui/ux designer

creative designer

cx designer

UBL - United Bank Limited

<div>
 
 
 JOB RESPONSIBILITIES:
 
 
 
 
 1. Customer Journey Design &amp; Enhancements:
 
 
 <ul>
 <li>
 Develop customer journey maps, user flows, service blueprints across digital channels.
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 <li>
 Identify pain points, bottlenecks, and opportunities to simplify and improve customer interactions.
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 <li>
 Create low-fidelity wireframes for new features and enhancements
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 <li>
 Support the design in seamless, intuitive, and consistent customer experiences across digital channels
 </li>
 </ul>
 
 
 
 
 
 2. Business &amp; Requirement Understanding:
 
 
 <ul>
 <li>
 Understand business requirements, product objectives, and operational or regulatory constraints for assigned initiatives.
 </li>
 <li>
 Translate business needs into customer-centric experience solutions.
 </li>
 </ul>
 
 
 
 
 
 3. Digital Touchpoint Optimization:
 
 
 <ul>
 <li>
 Support the enhancement of digital touchpoints, including websites, mobile apps, and online support channels.
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 <li>
 Ensure proposed designs align with existing standards, branding, and usability guidelines.
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 <li>
 Collaborate with UI designers to improve usability and accessibility.
 </li>
 </ul>
 
 
 
 
 
 4. Customer Feedback Management:
 
 
 <ul>
 <li>
 Support the collection and analysis of customer feedback through surveys, usability testing, and other feedback channels
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 <li>
 Analyze customer behavior, complaints, and journey performance to identify experience gaps.
 </li>
 <li>
 Translate insights into actionable inputs for journey and design improvements.
 </li>
 </ul>
 
 
 
 
 
 5. Compliance, Standards &amp; Best Practices:
 
 
 <ul>
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 Ensure proposed experience solutions align with regulatory, compliance, and information security requirements.
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 <li>
 Stay updated on CX/UX trends, industry practices, and emerging digital technologies.
 </li>
 <li>
 Contribute to maintaining CX templates, standards, knowledge repositories.
 </li>
 </ul>
 
 
 
 
 
 KNOWLEDGE / QUALIFICATIONS / EXPERIENCE AND SKILLS:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 <li>
 3-5 years of experience in CX, UX, Service Design, or Digital Product Design.
 </li>
 <li>
 Hands-on experience with journey mapping, user flows, and wireframing tools (e.g., Figma, Miro, etc.).
 </li>
 <li>
 Basic understanding of customer research methods, usability testing, and customer behavior analysis.
 </li>
 <li>
 Familiarity with digital product environments, preferably within banking, fintech, or other regulated industries.
 </li>
 <li>
 Familiarity with agile process and principles.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams, including Product, Technology, and Operations.
 </li>
 <li>
 Good communication and presentation abilities with a customer-centric mindset.
 </li>
 </ul>
 
 
 
 
 
 WORKING ENVIRONMENT:
 
 
 <ul>
 <li>
 Internal - 80 %
 </li>
 <li>
 External - 20%
 </li>
 </ul>
</div>

CX Designer

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are looking for a Senior CX Support Executive to handle complex technical issues, mentor junior team members, and ensure high-quality ticket resolutions. This role requires a strong mix of technical troubleshooting, data analysis, and customer communication, along with the ability to independently manage escalations.Key Responsibilities<ul><li>Own and resolve complex client issues and escalations with minimal supervision</li><li>Provide high-quality, structured resolutions with clear root cause analysis (RCA)</li><li>Troubleshoot issues related to:</li><li>API integrations and failures</li><li>Data inconsistencies (imports, exports, segmentation)</li><li>Campaign execution and analytics discrepancies</li><li>Tracking, SDK behavior, and deliverability concerns</li><li>Perform advanced SQL analysis for data validation and debugging</li><li>Collaborate with Engineering and Product teams for bug identification and fixes</li><li>Ensure proper documentation of issues, RCA, and solutions</li><li>Support and mentor CX Support Executives in troubleshooting and communication</li><li>Identify recurring issues and suggest process or product improvements</li><li>Ensure adherence to SLAs, quality standards, and support workflows</li></ul>Requirements<ul><li>4&ndash;5 years of experience in SaaS / Technical Support / CX roles</li><li>Strong experience in handling escalations and critical issues</li><li>Excellent written and verbal communication skills</li><li>Ability to provide clear, concise, and client-friendly technical explanations</li><li>Strong analytical thinking and problem-solving skills</li></ul>Technical Skills<ul><li>Strong proficiency in SQL and relational databases (must-have)</li><li>Solid understanding of REST APIs, request/response handling, and debugging</li><li>Experience with JavaScript, HTML, and web tracking integrations</li><li>Good understanding of data flows and system integrations</li><li>Familiarity with helpdesk and ticketing tools (Jira, Zendesk, Freshdesk, etc.)</li></ul>Nice to Have<ul><li>Experience with mobile SDKs (Android/iOS/React Native/Flutter)</li><li>Knowledge of DNS and deliverability concepts (SPF, DKIM, push tokens)</li><li>Experience with CDMP, CRM, or marketing automation platforms</li><li>Exposure to event tracking and analytics systems</li></ul>Benefits:Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: Hybrid remote in Karachi

Senior CX Support Executive

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Plan and execute end-to-end journey mapping studies aligned with CX priorities and business objectives
 
 
 &bull; Translate business challenges into clear research scope, approach, timelines, and deliverables
 
 
 &bull; Select and apply appropriate human-centered research methodologies
 
 
 &bull; Manage end-to-end logistics of the journey mapping study, coordinating all phases, activities, and stakeholder touchpoints in between
 
 
 &bull; Synthesize research findings into personas, empathy maps, current-state and future-state journey maps
 
 
 &bull; Identify pain points, unmet needs, moments of truth, and opportunity areas across journeys
 
 
 &bull; Convert insights into actionable recommendations for experience improvement and transformation initiatives
 
 
 &bull; Apply design thinking frameworks across discovery, ideation, prototyping, and validation phases
 
 
 &bull; Facilitate cross-functional workshops and co-creation sessions to translate insights into solutions
 
 
 &bull; Manage journey mapping and research projects end-to-end, including project plans, milestones, and progress tracking, to ensure on-time and high-quality delivery of all outputs
 
 
 &bull; Proactively manage stakeholder alignment, risks, dependencies, and review cadences while collaborating closely with CX, Product, Retail, Digital, Marketing, Service, and IT teams to embed insights into initiatives
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 &bull; Bachelor&rsquo;s or master&rsquo;s degree in Communication &amp; design, Psychology, Business, or a related field
 
 
 &bull; 2+ years of experience in design thinking, customer experience, or design research
 
 
 &bull; Experience in qualitative research, insight synthesis, persona creation, and customer journey mapping
 
</div>

Associate Design Researcher

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Intermediate or above
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 Customer support and other job experience preferred
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 Must be flexible to work in shifts
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Collaborative mindset
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 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
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 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive - Domestic

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
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 <li>
 American or neutral accent
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
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 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
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 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
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 <li>
 Annual leaves
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 <li>
 On job training
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 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
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 <li>
 Referral Rewards
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 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
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 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

WebNike

We're Hiring! Graphic DesignerAre you a creative designer with a passion for print and digital media?About Us:We deliver high-quality printing solutions, from marketing materials to custom branding, bringing clients' visions to life with creativity and precision.What We Need:A talented designer with fresh ideas, strong Adobe Creative Suite skills, and experience in print &amp; digital design. You'll create brochures, flyers, banners, and more, collaborating with clients and ensuring brand consistency.What We Offer:✅ Creative &amp; supportive work environment✅ Diverse projects &amp; growth opportunities✅ Flexible working (full-time)Work Location: In person

Graphic Designer

Vendify TM

We&rsquo;re Hiring: Graphic Designer + Animator! (Female Only)VENDIFY is looking for a talented Female Graphic Designer + Animator to join our onsite team!If you have a passion for visual storytelling and meet the criteria below, we want to hear from you.Job Details:Role: Graphic Designer + AnimationExperience: Minimum 2+ YearsTimings: 8 PM &ndash; 5 AM (Night Shift)Days: Monday to Friday (Saturday &amp; Sunday OFF)Location: On-site &mdash; Plot 6 Gulnab HCH, Society Samama Market near University Road.Perks: Pick &amp; Drop facility available for female candidates.How to Apply:Ready to take your career to the next level?Email your portfolio/CV to: contact@vendify.infoContact us at: 0315-4712256Visit: www.vendify.infoPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Graphic Designer Female Only

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