Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Karwan-e-Hayat

Assistant Manager, Donor RelationsThe Assistant Manager, Donor Relations will support the development and management of relationships with donors, corporate partners, philanthropic individuals, foundations, and institutional supporters. The role focuses on donor stewardship, reporting, communication, fundraising coordination, and ensuring strong engagement with existing and prospective donors. This position plays a key role in maintaining donor confidence through timely communication, impact reporting, event coordination, and systematic follow-up. Reports to: Senior Manager &ndash; Fundraising and Business Development (Donor and Government Relations, Grants, Proposals, and Projects).RESPONSIBILITIESDonor Engagement and Relationship Management&middot; Maintain regular communication with existing donors, partners, and supporters.&middot; Maintain a donor pipeline and tracker that is updated weekly.&middot; Develop and implement donor stewardship plans including thank-you notes, periodic updates, and recognition activities.&middot; Support relationship-building with high-net-worth individuals (HNIs), corporates, CSR teams, trusts, and foundations.&middot; Maintain donor profiles, communication history, and engagement plans.&middot; Ensure prompt response to donor queries and information requests.Donor Reporting and Communications&middot; Coordinate preparation and submission of donor reports, updates, case studies, and impact briefs.&middot; Gather data and stories from program teams for donor-facing communication.&middot; Develop presentations, briefing notes, and donor meeting materials.&middot; Support preparation of annual reports, fundraising collateral, and donor newsletters.Fundraising Support&middot; Assist in identifying new donor prospects and partnership opportunities.&middot; Support proposal development by coordinating inputs, documents, and background information.&middot; Track fundraising leads, pledges, and commitments.&middot; Support donor events, campaigns, and fundraising drives.Internal Coordination&middot; Liaise with finance and program teams for utilization reports and impact data.&middot; Coordinate with communications team for donor visibility and acknowledgment.&middot; Support senior management in donor meetings and follow-ups.ANNUAL DELIVERABLES1. Fundraising and donor pipeline updated weekly.2. 100% donor acknowledgment letters / thank-you notes sent within 3 working days of receipt.3. Quarterly donor engagement reports.4. At least 12 donor update communications annually (including newsletters and reports).5. Support for 6&ndash;8 donor events, visits, or meetings annually.6. All donor reports submitted on time and in required format.7. Prospect list of minimum 25 qualified donor leads maintained and updated monthly.QUALIFICATIONS&middot; Bachelor&rsquo;s degree in Business Administration, Communications, Development Studies, Public Health, Social Sciences, or related field, Master&rsquo;s preferred.&middot; 3&ndash;5 years of experience in donor relations, fundraising support, communications, or partnership management.&middot; Experience in donor database and pipeline management.&middot; Experience in healthcare, mental health, NGO, or development sector.PREFERRED EXPERIENCE&middot; Familiarity with Karachi corporate CSR landscape and HNIs.&middot; Experience supporting donor events and campaigns.&middot; Prior experience in nonprofit healthcare or mental health organizations.CORE COMPETENCIES&middot; Ability to design and execute multi-year fundraising and business development strategies aligned with organizational growth goals.&middot; Proven ability to build and manage a high-value funding pipeline.&middot; Excellent proposal writing and technical drafting skills for concept notes, grant applications, budgets, and donor reports.&middot; Strong project planning, implementation oversight, and results management capabilities.&middot; Ability to identify new growth opportunities, partnerships, and innovative revenue streams.&middot; Strong market intelligence and opportunity-scanning skills within Pakistan&rsquo;s donor and CSR ecosystem.&middot; Strong budgeting, financial forecasting, and grant utilization oversight.&middot; Excellent verbal, written, and presentation skills.&middot; Integrity, ability to understand and meet deadlines, and successfully complete tasks.&middot; Kindness, empathy and understanding towards mental health patients.&middot; Competency with Microsoft Office Suite and AI.Work Location: In person

Assistant Manager, Donor Relations

Mars BPO

Job Summary:We are hiring motivated and enthusiastic Cold Caling Agent to join our dynamic night shift sales team. Whether you're a fresher or experienced professional, if you have basic to fluent English and good communication skills, we welcome you to apply.Job Description:Key Responsibilities:Mars BPO is looking for motivated and energetic Customer Sales Representatives (CSR) to join our growing team. The ideal candidate should have excellent communication skills and a passion for sales. This role involves handling outbound calls and converting leads into successful sales.<ul><li>Make outbound calls to potential customers</li><li>Promote products/services and generate sales</li><li>Achieve daily and monthly sales targets</li><li>Handle customer queries professionally</li></ul>Requirements:<ul><li>Minimum Intermediate / A-Level education</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift</li><li>Sales experience is a plus (Fresh candidates can also apply)</li><li>Strong persuasion and negotiation skills</li></ul>Benefits:<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li><li>Supportive team and management</li></ul>Shift Timing: 6:00 PM &ndash; 4:00 AMContact Information:+92 319 5002892 hr.karachi@marsbpo.orgAddress-Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiNote: Come along with your updated resume for the walk-in interview. Start your career in a fast-paced and rewarding environment today!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Cold Calling Agent (Night Shift)

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 As a Content Lead at Snoonu, you&rsquo;ll drive large-scale content operations that power our marketplace growth. Sitting within the Commercial Content team, you&rsquo;ll lead a high-performing team of 50+ members, ensuring product catalogs are accurate, optimized, and ready to convert. This role blends leadership, operational excellence, data-driven decision-making, and automation to deliver measurable business impact.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Lead and manage a 50+ member content operations team to deliver high-quality catalog output at scale
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 Oversee end-to-end product content workflows including onboarding, updates, translations, and promotional requests
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 Ensure SLA compliance and optimize case handling performance across content operations
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 Build and maintain structured reports and dashboards to track productivity, turnaround times, and GMV impact
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 Collaborate with merchants and internal commercial teams to align content execution with revenue goals
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 Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability
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 Drive automation initiatives (data scraping, structured catalog uploads, image optimization workflows) to enhance operational efficiency
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
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 Strong leadership experience managing large operational teams
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 Deep understanding of content operations, catalog management, or marketplace environments
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 Advanced Excel / Google Sheets skills with the ability to translate data into actionable insights
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 Strong analytical thinking with a performance-driven mindset (SLA, GMV, productivity metrics)
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 Ability to balance merchant expectations with internal operational priorities
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 Process-oriented approach with a passion for automation and continuous improvement
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
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 Experience building automation tools or working with scraping/image processing workflows
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 Background in marketplace, e-commerce, or high-volume content environments
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 Experience connecting operational performance to revenue metrics (GMV, conversion, sales impact)
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Content Lead

Explore 4+ Csr in Karachi this July. Find roles across top companies and apply now to boost your career.

4 csr jobs In Karachi

Customer Serive (CSR)

Assistant Manager, Donor Relations

Cold Calling Agent (Night Shift)

Content Lead