customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

international customer support specialist Jobs in Karachi

international customer support specialist

client support representative

DS Ecommerce Solutions

As a Customer Support Representative, you will play a vital role in ensuring exceptional customer service and satisfaction. This position requires strong communication skills, attention to detail, and the ability to handle various customer-related tasks efficiently.Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative

Maktabat ul Madina Dawat-e-Islami

Job Title: Customer Support RepresentativeJob Type: Full-time Job Summary:Responsible for handling customer inquiries, managing communication channels including WhatsApp, coordinating order confirmations and delivery tracking and maintaining customer satisfaction. Ensures accurate reporting and smooth coordination between sales and support teams.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries across WhatsApp, Social Media and other support channels.</li><li>Confirm orders, coordinate dispatch and track deliveries with relevant teams.</li><li>Provide assistance in resolving customer complaints or concerns efficiently.</li><li>Support the sales team by managing order-related queries and customer feedback.</li><li>Maintain detailed logs of customer interactions, issues and resolutions.</li><li>Collaborate with marketing and sales teams to improve the customer experience.</li><li>Monitor social media platforms for brand mentions and address customer needs proactively.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree is a plus.</li><li>Proven experience in customer service or a related field,</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask, prioritize and manage time effectively.</li><li>Problem-solving mindset with a customer-first attitude.</li><li>Ability to work in a fast-paced environment and adapt to change.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Ongoing training and career development opportunities.</li><li>Supportive and inclusive team culture.</li></ul>Apply Now!Job Type: Full-timePay: Up to Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Zue Pvt Ltd

Job Title: Customer Support Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Denim600

Job description:Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Chat Support Representative (Night Shift) to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 10:00 PM &ndash; 6:00 AM (Monday - Saturday)Contact - 0348-7208113Job Type: Full-timeJob Type: Full-timePay: Rs22,000.00 - Rs25,000.00 per monthWork Location: In person

Chat Support Representative – Denim600 (NIght Shift)

Job description:Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Female Chat Support Representative to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 6 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 1:00 PM &ndash; 9:00 PM (Monday - Saturday)Contact - 0348-7208113Preference will be given to candidates residing in Saima Arabian Villas 4k Chowrangi or nearby areas.Job Type: Full-timePay: Rs22,000.00 - Rs25,000.00 per monthWork Location: In person

Female Chat Support Representative – Denim600

Octdaily

<div>
 
 We are seeking a diligent and customer-focused
 
 Call Support Analyst
 
 to join our team. In this role, you will provide exceptional support to healthcare professionals, including doctors and nurses, via phone and email communication. Your primary objective will be ensuring timely resolution of technical issues and inquiries, delivering a seamless and efficient client experience in the US healthcare industry.
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Deliver outstanding verbal and written communication, with an emphasis on clarity, professionalism, and empathy.
 </li>
 <li>
 Demonstrate fluency in English; proficiency in a native English accent is a significant advantage.
 </li>
 <li>
 Troubleshoot technical issues on Windows operating systems, offering remote resolutions where possible.
 </li>
 <li>
 Utilize tier-based escalation models, identifying critical issues and escalating them to higher levels of support when necessary.
 </li>
 <li>
 Address email inquiries with professionalism and efficiency while maintaining client satisfaction.
 </li>
 <li>
 Conduct detailed follow-ups to ensure all client concerns are resolved promptly.
 </li>
 <li>
 Develop post-campaign case studies, showcasing successes and areas for improvement.
 </li>
 <li>
 Maintain and update case logs or support databases as part of routine documentation.
 </li>
 <li>
 Be open to travel for client meetings as required.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a customer support role, preferably within a healthcare or technical support environment.
 </li>
 <li>
 Experience in handling support calls with healthcare professionals, demonstrating a unique combination of technical expertise and empathy.
 </li>
 <li>
 Solid understanding of tier-based escalation procedures and how to apply them effectively.
 </li>
 <li>
 Familiarity with US healthcare systems and workflows is highly desirable.
 </li>
 <li>
 Strong communication skills, both verbal and written, tailored for a fast-paced support environment.
 </li>
 <li>
 Exceptional organizational skills and attention to detail to prioritize and manage multiple tasks effectively.
 </li>
 <li>
 Ability to work independently and adapt to dynamic client needs in the US healthcare industry.
 </li>
 </ul>
 
 
</div>

Call Support Analyst

Explore 1917+ Client support representative in Karachi this December. Find roles across top companies and apply now to boost your career.

1917 client support representative jobs IN Karachi

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Chat Support Representative – Denim600 (NIght Shift)

Female Chat Support Representative – Denim600

Call Support Analyst