customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

chat support agent

customer serive csr

Mars BPO

Position Summary: Mars BPO is looking for motivated and energetic Customer Sales Representatives (CSR) to join our growing team. The ideal candidate should have excellent communication skills and a passion for sales. This role involves handling outbound calls and converting leads into successful sales.Key Responsibilities:<ul><li>Make outbound calls to potential customers</li><li>Promote and sell company services</li><li>Maintain accurate records of calls and sales</li><li>Achieve daily and monthly sales targets</li></ul>Requirements:<ul><li>Minimum Intermediate / A-Level education</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift</li><li>Sales experience is a plus (Fresh candidates can also apply)</li></ul>What We Offer:<ul><li>Professional work environment</li><li>Learning and growth opportunities</li><li>Full-time job opportunity after successful training</li></ul>Office Timings: 6:00 PM to 4:00 AMHow to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Sales Representative ( Night Shift)

Minerva Research Solutions

<div><h2 class="jobSectionHeader">Job description</h2>
Minerva Research Solutions is a clinical trial management service provider. We aim to transform the landscape of healthcare and research with our quality clinical services. We support the biotech, medical, and pharma industries through all phases of the clinical trial lifecycle.
Our services include Data Operation, Recruitment Services, and Regulatory. Our goal is to speed up the lifecycle of novel therapies through streamlined processes, stringent timelines &amp; real-time solutions. Our clinical trial support services &amp; consultations are tailored to foster your product and requirements. 
 
We aim to deliver high-quality data and solutions to make your clinical trials a success. We follow stringent FDA and GCP regulations throughout all phases of the clinical trial process. 
 
Minerva Research Solution is looking for dynamic individuals in the role of Patient Enrollment Specialist responsible for screening new leads, conducting follow-ups, and documenting participants for assigned active clinical trials. This specialist contributes significantly to clinical trials by building a comprehensive database in the Clinical Trial Management System (CTMS) of willing and qualified study volunteers.
Industry:<ul><li>
Information Technology &amp; Services</li><li>
Hospital &amp; Health Care</li><li>
Clinical-Trials and Research Industry</li></ul>
Key Responsibilities:<ul><li>
Conduct phone interviews and screenings for prospective clinical study participants in US.</li><li>
Maintain an organized database of clinical study participants.</li><li>
Develop outreach strategies to enhance participant recruitment.</li><li>
Interact directly with study participants via phone calls, SMS, etc.</li><li>
Collaborate with Medical Staff (CRCs) to ensure adequate subject recruitment for each study.</li><li>
Enhance and maintain study documentation and volunteer records, including consent forms.</li><li>
Assist in sales, marketing, and outreach efforts as needed.</li><li>
Provide accurate study-related information to participants in US.</li><li>
Cultivate a safe, positive, and fast-paced work environment.</li><li>
Undertake other related duties and participate in special projects as assigned.</li></ul>
Behavioral Competencies:<ul><li>
Conceptual capability, problem-solving, and decision-making ability.</li><li>
Strong commitment to teamwork, work ethics, and etiquette.</li><li>
Effective planning and organizing skills with priority setting.</li><li>
Proactive knowledge and information sharing within the team.</li><li>
Customer-focused with strong communication skills.</li><li>
Active learning attitude with a continuous improvement mindset.</li></ul>
Minimum Qualifications:
Essential:<ul><li>
Bachelor&rsquo;s Degree in BDS, Pharm-D.</li><li>
Good knowledge of Clinical Trials.</li><li>
Computer literate with good knowledge of MS Office.</li><li>
Proficiency in the English language written and spoken both.(MANDATORY)</li><li>
Therapeutic Communication in English with US accent is preferred.</li><li>
6 months to 1 year experience in a relevant field.</li></ul>
Benefits:<ul><li>
Competitive salary with performance-based incentives.</li><li>
Quarterly performance bonus structure.</li><li>
Comprehensive medical health insurance for employees, spouses, and children.</li><li>
Employees' Old-Age Benefits Institution (EOBI) coverage.</li><li>
40-hour work week promoting work-life balance.</li><li>
Exposure to the US market and international clients.</li><li>
Professional learning, training, and career development opportunities.</li><li>
Generous annual leave and paid time off.</li><li>
Employee Assistance Program (EAP) supporting mental health and well-being.</li><li>
Modern office with an in-house fitness gym featuring cardio equipment.</li><li>
Recreation zone with table tennis, foosball, and snooker for relaxation and team engagement.</li><li>
Company-sponsored events, celebrations, and team-building activities.</li><li>
Inclusive, collaborative, and diverse workplace culture.</li><li>
Clear opportunities for career advancement and internal growth.</li><li>
Access to cutting-edge technology and modern workplace tools.</li><li>
Family-friendly policies, including parental leave.</li><li>
Transportation assistance for eligible employees.</li><li>
Employee recognition and rewards programs.</li><li>
Corporate social responsibility (CSR) and community engagement initiatives.</li></ul>
Openings:<ul><li>
Equal opportunity employers</li><li>
Full-time</li><li>
On-site job (Night shift)</li></ul> 
Work Schedule Timings:<ul><li>
Monday to Friday</li><li>
7 PM to 3 AM (transport facility provided for female staff only and allowance for male employees, additional night shift allowance)</li></ul>
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US Patient Enrollment Coordinator (Evening Shift)

Human Capital HR Solutions

Human Capital HR SolutionsLocation :KarachiJob descriptionCustomer Officer &ndash; Import &amp; Export Documentation / Customer CareLocation: Port Qasim, KarachiIndustry : Maritime and logistics (A Joint Venture between Dubai and Pakistan)Employment Type: Full-TimeQualification: Minimum BachelorsHuman capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.Key Responsibilities:Handle customer queries and provide timely and professional responsesCoordinate with clients regarding import and export documentationEnsure accurate preparation and processing of required documentsMaintain clear and consistent communication with internal teams and customersProvide excellent customer service and resolve issues efficientlyKeep records of customer interactions and documentationRequirements:Strong verbal and written communication skillsCustomer-focused mindset with a professional attitudeBasic understanding of documentation processes (training can be provided)Ability to manage multiple tasks and meet deadlinesProficient in MS Office (Word, Excel, Outlook)1 to 2 years of experience in customer service or similar roleWhat We Offer:Opportunity to work in an international business environmentExposure to import and export documentation processesProfessional growth and learning opportunitiesCompetitive salary packageHow to Apply:Send your CV to: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: &ldquo;Customer Officer &ndash; Import &amp; Export Documentation / Customer Care&rdquo;Job Type: Full-timeWork Location: In personWork Location: In person

Customer Care Officer – Import & Export Documentation

Multitrans Logistics Pakistan

<div>
 
 
 We&rsquo;re Hiring | Customer Service &amp; Supply Chain Operations Executive &ndash; Pakistan Only
 
 
 
 
 
 
 
 As part of Multitrans Logistics Pakistan's continued growth, we are expanding our team and looking for a motivated
 
 
 
 Customer Service &amp; Supply Chain Operations Executive
 
 
 
 to join us.
 
 
 
 
 
 
 
 📌 Important
 
 
 : This position is open to candidates based in Pakistan only.
 
 
 
 
 
 
 
 If you are passionate about customer service, logistics, and supply chain operations and enjoy working in a fast-paced environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 📍 Position: Customer Service &amp; Supply Chain Operations Executive
 
 
 
 
 
 
 
 Location:
 
 
 Remote (Work from Home) &ndash; Pakistan Only
 
 
 
 
 Employment Type:
 
 
 Full-Time
 
 
 
 
 Working Days:
 
 
 Monday to Friday (5-Day Work Week)
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Serve as the primary point of contact for customer inquiries and shipment updates.
 
 </li>
 <li>
 
 Process customer orders and ensure timely execution and fulfilment.
 
 </li>
 <li>
 
 Coordinate with suppliers, carriers, and internal teams to ensure smooth supply chain operations.
 
 </li>
 <li>
 
 Monitor shipments and proactively resolve transportation or delivery-related issues.
 
 </li>
 <li>
 
 Maintain accurate records of customer communications, orders, and operational activities.
 
 </li>
 <li>
 
 Prepare operational reports and performance metrics.
 
 </li>
 <li>
 
 Identify opportunities to improve customer satisfaction and operational efficiency.
 
 </li>
 <li>
 
 Ensure compliance with company policies, procedures, and service standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
 
 </li>
 <li>
 
 2&ndash;4 years of experience in customer service, logistics, freight forwarding, supply chain, or operations.
 
 </li>
 <li>
 
 Excellent communication, interpersonal, and customer service skills.
 
 </li>
 <li>
 
 Strong organizational, analytical, and problem-solving abilities.
 
 </li>
 <li>
 
 Proficiency in Microsoft Office (especially Excel) and ERP/CRM systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is preferred.
 
 </li>
 <li>
 
 Ability to work independently, manage multiple priorities, and meet deadlines in a remote work environment.
 
 </li>
 <li>
 
 Strong attention to detail and a customer-focused mindset.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Competitive salary (based on qualifications and experience)
 
 </li>
 <li>
 
 Fully remote work environment
 
 </li>
 <li>
 
 Five-day work week (Monday&ndash;Friday)
 
 </li>
 <li>
 
 Professional development and career growth opportunities
 
 </li>
 <li>
 
 
 ﻿
 
 A collaborative and supportive team culture
 
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 If you believe you&rsquo;re the right fit for this role, we&rsquo;d love to hear from you.
 
 
 
 
 📧 Email your updated CV and a brief cover letter to:
 
 hr@multitranslog.com
 
 
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
 
 
 
 
 Join us and become part of our growing journey as we continue to strengthen our operations and deliver reliable logistics solutions across Pakistan and international markets.
 
 
</div>

Customer Service & Supply Chain Operations Executive

BMA Investment Advisors

About the RoleWe are seeking a dynamic and results-driven Team Lead &ndash; Call Center to lead our Inbound and Outbound Call Center team. The ideal candidate will be responsible for supervising customer service representatives, ensuring exceptional customer experience, driving team performance, and maintaining service quality.Key Responsibilities<ul><li>Lead, supervise, and motivate a team of Customer Service Representatives.</li><li>Team Lead has to build their own team of Customer Service Representatives.</li><li>Manage daily inbound and outbound call center operations.</li><li>Monitor team performance against KPIs, SLAs, and quality standards.</li><li>Conduct regular coaching, feedback, and performance reviews.</li><li>Handle customer escalations and ensure timely resolution of complaints.</li><li>Train, onboard, and mentor new team members.</li><li>Ensure compliance with company policies, procedures, and quality standards.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Monitor call quality and identify opportunities for process improvements.</li><li>Foster a positive, collaborative, and high-performance team culture.</li><li>Coordinate with internal departments to ensure seamless customer service.</li><li>Drive customer satisfaction, productivity, and continuous service improvement.</li></ul>RequirementsEducation<ul><li>Bachelor's degree in Business Administration, Management, Marketing, or a related discipline.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in Customer Service or Contact Center Operations.</li><li>At least 1&ndash;2 years in a Team Lead or Supervisory role.</li><li>Mandatory experience in an Asset Management Company Experience managing both Inbound and Outbound Call Center operations.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have? </li><li>Current/ Last salary range </li><li>Expected Salary </li><li>Notice Period </li></ul>Work Location: In person

Team Lead – Call Center

Synexio Technologies

Key Responsibilities<ul><li>Generate new business opportunities through outbound prospecting, cold calling, email outreach, and follow-up communication.</li><li>Engage with business owners, executives, and key decision-makers across the US market.</li><li>Understand client requirements and recommend tailored business solutions.</li><li>Build, manage, and maintain a healthy sales pipeline using CRM tools.</li><li>Conduct product presentations and virtual sales demonstrations.</li><li>Negotiate pricing, address objections, and successfully close B2B sales opportunities.</li><li>Consistently achieve or exceed daily, weekly, and monthly sales and revenue targets.</li><li>Build and nurture long-term relationships with prospective and existing clients.</li><li>Maintain regular follow-ups to maximize conversions and customer retention.</li><li>Keep accurate and up-to-date customer records within the CRM system.</li><li>Deliver a professional and exceptional customer experience throughout the sales cycle.</li><li>Meet and exceed assigned sales KPIs and revenue goals.</li><li>Maintain high levels of outbound sales activity, including calls, emails, and follow-ups.</li><li>Effectively overcome customer objections and negotiate successful outcomes.</li><li>Ensure timely follow-up on all assigned leads and sales opportunities.</li><li>Maintain accurate sales forecasting and pipeline reporting.</li><li>Work closely with Team Leads, Sales Managers, and Operations teams to achieve business objectives.</li><li>Adhere to company sales processes, policies, and standard operating procedures (SOPs).</li><li>Maintain professionalism, integrity, and confidentiality in all customer interactions.</li><li>Participate in sales meetings, coaching sessions, and ongoing product and sales training.</li></ul>Key Performance Indicators (KPIs)<ul><li>Monthly Revenue Achievement</li><li>Sales Target Attainment (%)</li><li>Number of Closed Deals</li><li>Lead-to-Customer Conversion Rate</li><li>Outbound Call &amp; Email Activity</li><li>Sales Pipeline Growth</li><li>CRM Data Accuracy &amp; Activity</li><li>Follow-up Compliance</li><li>Customer Retention &amp; Satisfaction</li></ul>Shift: Night Shift (US Market) Work Location: In-personPay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

B2B Sales Specialist – US Market (Night Shift)

Karachi Tutors Academy

Job SummaryKarachi Tutor Academy is looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will assist students and parents, respond to enquiries, manage admissions, and provide excellent customer service both in person and through phone and WhatsApp.Responsibilities<ul><li>Respond to enquiries from students and parents via phone, WhatsApp, and in person.</li><li>Provide information about courses, admissions, fees, and class schedules.</li><li>Guide prospective students through the admission process.</li><li>Follow up with enquiries to increase admissions.</li><li>Maintain accurate student records and update the database.</li><li>Coordinate with the academic team regarding student requirements.</li><li>Resolve customer concerns professionally and promptly.</li><li>Ensure a positive customer experience at all times.</li></ul>Requirements<ul><li>Intermediate or Bachelor's degree preferred.</li><li>Previous customer service, sales or admissions experience is an advantage.</li><li>Fresh graduates with excellent communication skills are encouraged to apply.</li><li>Good communication skills in English and Urdu.</li><li>Basic knowledge of MS Office and computer applications.</li><li>Friendly, organised, and professional attitude.</li></ul>Job Details<ul><li>Working Hours: 11:00 AM &ndash; 8:00 PM</li><li>Salary: PKR 35,000 &ndash; 45,000 per month (depending on experience and skills)</li><li>Location: Karachi</li><li>Whatsapp 03222-788052</li></ul>Pay: Rs35,628.43 - Rs74,391.27 per monthWork Location: In person

Customer service Representative

Explore 64+ Customer serive csr in Karachi this August. Find roles across top companies and apply now to boost your career.