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cx solution advisor senior specialist

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
 What you&rsquo;ll buil 
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.<ul><li>Provide deep CX solution-specific expertise to support new sales and adoption for key customers</li><li>Provide both standard and customized/personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.</li><li>Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions</li><li>Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>Establish yourself as a CX thought leader within the account team and fine-tune account strategy</li><li>Collaborate with the team in creating overall themes and competitive differentiation</li><li>Conduct vigorous dry runs on strategic deals and customer engagements</li><li>Transition engagement to implementation partner/ Services teams effectively</li><li>Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal</li><li>Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul> 
What you bring:<ul><li>Professional experience with large software/IT organizations, preferably in CX solution</li><li>CX product and process experience and/or 10 years + of relevant SAP CX solutions experience</li><li>Working knowledge of CX Cloud Solutions, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>Viewed as a CX solutions/Industry expert across SAP with a track record of success</li><li>Focus on creating compelling storylines and themes for customer interactions</li><li>Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>Passion and energy in all customer interactions</li></ul>
Skills you&rsquo;ll use:<ul><li>
Presentation Skills</li><li>
Demonstration Skills</li><li>
Value Selling</li><li>
Storytelling</li><li>
Business Acumen</li><li>
Customer Orientation</li><li>
Influencing Skills</li><li>
Effective Communicatio</li></ul> 
Where you belong:<ul><li>Collaborate to complement solution expertise and support customers and be our Customer Advocate</li><li>Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 437691 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Advisor Senior Specialist

Salt

<div>
 
 
 Job Title: Customer Experience (CX) Director
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Industry:
 
 Professional Services / Management Consulting
 
 
 
 Seniority:
 
 Director
 
 
 
 Role Overview
 
 
 
 My client is seeking an experienced
 
 Customer Experience (CX) Director
 
 to lead large-scale CX transformation programs for clients across Saudi Arabia. The ideal candidate brings
 
 deep knowledge of the Saudi market
 
 , a proven track record in designing and delivering customer-centric strategies, and strong leadership capabilities within a consulting environment. This role will shape the CX vision for major public and private sector organizations and oversee multidisciplinary teams to drive measurable business impact.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Leadership &amp; Delivery
 
 
 <ul>
 <li>
 Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization.
 </li>
 <li>
 Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders.
 </li>
 <li>
 Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks.
 </li>
 <li>
 Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets.
 </li>
 </ul>
 
 
 Strategy &amp; Thought Leadership
 
 
 <ul>
 <li>
 Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics.
 </li>
 <li>
 Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation.
 </li>
 <li>
 Contribute to internal capability building, including frameworks, methodologies, and CX tools.
 </li>
 </ul>
 
 
 Business Development
 
 
 <ul>
 <li>
 Identify and cultivate new business opportunities within the Saudi market.
 </li>
 <li>
 Lead proposal development, pitch presentations, and commercial negotiations.
 </li>
 <li>
 Build and maintain strong relationships across key client accounts and government entities.
 </li>
 </ul>
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Manage and mentor multidisciplinary teams including CX strategists, service designers, analysts, and delivery managers.
 </li>
 <li>
 Foster a collaborative, high-performance culture and support professional development of team members.
 </li>
 <li>
 Coordinate with cross-functional teams such as digital, data analytics, customer service, and operations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 10+ years of experience
 
 in Customer Experience, Service Design, Customer Strategy, or related fields.
 </li>
 <li>
 
 Saudi market experience is essential
 
 , with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism).
 </li>
 <li>
 Experience working in a
 
 top-tier consulting firm
 
 or leading CX transformations in large organizations.
 </li>
 <li>
 Demonstrated ability to manage senior stakeholders and executive-level engagement.
 </li>
 <li>
 Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs.
 </li>
 <li>
 Strong commercial acumen and experience with business development.
 </li>
 <li>
 Fluent in English;
 
 Arabic proficiency strongly preferred
 
 .
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 CX strategy &amp; journey design
 </li>
 <li>
 Service design &amp; customer insights
 </li>
 <li>
 Digital experience &amp; omnichannel transformation
 </li>
 <li>
 Data-driven decision making &amp; VOC programs
 </li>
 <li>
 Stakeholder management and executive communication
 </li>
 <li>
 Leadership, coaching, and team development
 </li>
 <li>
 Structured problem solving and analytical thinking
 </li>
 </ul>
 
 
 
 
 *** Only successful candidates will be contacted ***
 
</div>

Director Customer Experience

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li></ul> 
What you'll build:
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.<ul><li>
Provide deep solution-specific expertise to support new sales and adoption for key customers</li><li>
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.</li><li>
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions</li><li>
Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>
Establish yourself as a thought leader within the account team and fine-tune account strategy</li><li>
Collaborate with the team in creating overall themes and competitive differentiation</li><li>
Conduct vigorous dry runs on strategic deals and customer engagements</li><li>
Transition engagement to implementation partner/ Services teams effectively</li><li>
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal</li><li>
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul> 
What you bring:<ul><li>
Professional experience with large software/IT organizations, preferably in a CX solution-specific segment</li><li>
SAP CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience</li><li>
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>
Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success</li><li>
Focus on creating compelling storylines and themes for customer interactions</li><li>
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>
Passion and energy in all customer interactions</li></ul><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li><li>One year Fixed term contract, with potential of being renewed.</li></ul> 
Where you belong:<ul><li>
Customer Advocate: Collaborate to complement solution expertise and support customers</li><li>
Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>
Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>
SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Solution Sales Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
What you will get to do in this role:<ul><li>
Oversee worldwide development of assigned account, including development and deployment of territory resources</li><li>
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.</li><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).</li><li>
Arrange and conduct initial Executive and CxO discussions and position meetings</li><li>
Collaborate closely with your Solution Consulting counterpart and extended team to deliver &lsquo;art of the possible&rsquo; demonstrations showcasing ServiceNow&rsquo;s Customer Industry &amp; Workflows product(s) &amp; solution(s), orchestrating relationships as required.</li><li>
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience</li><li>
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement &amp; Operations roadmap to drive the ServiceNow Customer &amp; Industry Workflows platform</li><li>
Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE&rsquo;s, SC&rsquo;s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.</li><li>
In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars</li><li>
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition</li><li>
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales</li><li>
Sales process management and opportunity closure</li><li>
Ongoing account management to ensure customer satisfaction and drive additional revenue streams</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Experience in specialist solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor</li><li>
An understanding of the CRM, CX or CSM solution-related business processes</li><li>
Experience leading virtual or matrixed teams</li><li>
Ability to understand broad, macro-level business IT needs for a prospective client</li><li>
Extensive sales experience within complex software or platform solutions</li><li>
Experience establishing trusted relationships with current and prospective clients and other teams</li><li>
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Able to thrive in a fast paced, growing, deadline driven environment</li><li>
Willingness to go above and beyond to win in the market against stiff competition</li><li>
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences</li><li>
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system</li><li>
Excellent communication and presentation skills</li><li>
Regional travel required up to 50%</li><li>
Fluency in English and Arabic</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

CRM Account Executive

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
The SAP Customer Experience (CX) Solution Sales Executive is responsible for selling a defined portfolio of SAP CX products solutions across a targeted line of business or buying centre such as Marketing, Sales, Service, Commerce, and Customer Data. This role focuses on helping customers modernize customer engagement, unify experiences, and drive revenue growth through SAP&rsquo;s CX suite. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customer's ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers' requirements' specification. 
 
Typically carries a quota. 
Accountability<ul><li>
responsible for delivery of outcome of assigned projects or areas of responsibility.</li><li>
internally recognized senior on complex technical and business matters.</li><li>
works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.</li><li>
collaborates in devising long-term concepts.</li><li>
may include team lead or supervisory responsibilities.</li></ul>
Complexity<ul><li>
contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects).</li><li>
works independently on topics while setting priorities having sole responsibility.</li><li>
provides regular project status and updates.</li><li>
decisions/solutions can enhance essentially current and future design and strategy.</li><li>
enhance complex systems &amp; processes.</li></ul>
Experience<ul><li>
advanced technical or business skills and special knowledge in one /several areas.</li><li>
individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.</li><li>
typically, several years&rsquo; experience with increasing amount of responsibility.</li></ul>
Communication<ul><li>
builds and maintains partnerships with internal and external customers and partners.</li><li>
contributes actively to build common ground for cooperation.</li><li>
communicates clear and conveying processes &amp; policies in a way that others can understand.</li><li>
communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers.</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442505 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Senior Solution Sales Executive - CX

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
The SAP Customer Experience (CX) Solution Sales Executive is responsible for selling a defined portfolio of SAP CX products solutions across a targeted line of business or buying centre such as Marketing, Sales, Service, Commerce, and Customer Data. This role focuses on helping customers modernize customer engagement, unify experiences, and drive revenue growth through SAP&rsquo;s CX suite. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customer's ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers' requirements' specification. 
 
Typically carries a quota.
Accountability<ul><li>
responsible for delivery of outcome of assigned projects or areas of responsibility.</li><li>
internally recognized senior on complex technical and business matters.</li><li>
works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.</li><li>
collaborates in devising long-term concepts.</li><li>
may include team lead or supervisory responsibilities.</li></ul>
Complexity<ul><li>
contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects).</li><li>
works independently on topics while setting priorities having sole responsibility.</li><li>
provides regular project status and updates.</li><li>
decisions/solutions can enhance essentially current and future design and strategy.</li><li>
enhance complex systems &amp; processes.</li></ul>
Experience<ul><li>
advanced technical or business skills and special knowledge in one /several areas.</li><li>
individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.</li><li>
typically, several years&rsquo; experience with increasing amount of responsibility.</li></ul>
Communication<ul><li>
builds and maintains partnerships with internal and external customers and partners.</li><li>
contributes actively to build common ground for cooperation.</li><li>
communicates clear and conveying processes &amp; policies in a way that others can understand.
</li><li>communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers.</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 439035 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

<div>We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Do you like to help others? Hint &ndash; you actively listen to connect people with solutions
Do you like telling stories? Hint &ndash; from beginning to the end, people actively listen to you
Do have a creative side? Hint &ndash; bringing a story visually to life is exciting for you
Do you like working on a team? Hint &ndash; you offer a point of view and collaborate well in a group
Do you wish you had more influence? Hint &ndash; you have domain expertise in finance and would love to show it off 
If you relate to the above questions, you just might have a future as part of Presales Solution Advisory organization!
In Solution Advisory, we listen and get to know a customer&rsquo;s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.
That&rsquo;s where YOU come in! 
The Team
We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North . You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do &ndash; help people, tell stories and connect opportunity to a solution&hellip;with PASSION! 
The Role
The primary role of the Finance Solution Advisor would be to focus on presenting the value of SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning &amp; Analytics, Accounting &amp; Financial Close, Treasury &amp; Working Capital Management, This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C Suite and Office the CFO.
The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer&rsquo;s problem and is the right choice over the other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.
The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice 
As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas: 
DEAL SUPPORT:<ul><li>
Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li><li>
Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.</li><li>
In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li><li>
Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li><li>
Support RFI &amp; RFP completion in support of customer proposals.</li><li>
Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li><li>
Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li><li>
Able to lead as a Solution Captain when deals require complex solutions across multiple LOBs to support a successful customer presentation or demo.</li><li>
Effectively leverage support teams who are there to support solution advisory success. (Global / Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution HuBs, Deal Advisors, Solution Experience, Product Management).</li></ul> 
DEMAND GENERATION:<ul><li>
Support one-to-many sales and marketing events both on-site and virtually.</li><li>
Lead &amp; support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li><li>
Collaborate with the sales team to identify whitespace opportunities at accounts.</li></ul> 
 SOLUTION ADVISORY READINESS:<ul><li>
Develop close relationships with market unit sales teams to promote effective sales methodologies.</li><li>
Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input and testing and training of peers.</li><li>
Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li></ul>
While people might not use word &ldquo;Guru&rdquo; out loud to describe you, it is what they will be thinking!
Qualifications and Experience &ndash; Do yours line up?
Hint: you don&rsquo;t have to be an expert in everything and it&rsquo;s okay if you haven&rsquo;t had a Presales role in the past. If what you&rsquo;ve read so far excites you, we want to talk! 
Experience:<ul><li>
5+ years of experience SAP Finance implementation or relevant Finance/Accounting role</li><li>
Experience in one or more of the following functional areas: Finance Operations, Financial Planning &amp; Analytics, Accounting &amp; Financial Close, Treasury &amp; Working Capital Management, Enterprise Risk and Managemen</li></ul><ul><li>
Experience in Finance operations is a plus</li><li>
Demonstrates 5-7 successful engagements implementing Financial Solutions</li><li>
Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus</li><li>
Public accounting or internal audit experience a plus</li><li>
Experience in sales and sales processes</li><li>
3-5 years of presales experience preferred</li><li>
Excellent presentation and communication skills English: proficient</li><li>
Business level local language: expert</li></ul>
Education:<ul><li>
Bachelor equivalent: minimum requirement</li><li>
Master equivalent: preferred MBA</li><li>
Certified Treasury Professional / Ph.D.: optional</li></ul>
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 416632 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.</div>

Senior Solution Advisor - Finance

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