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sales manager

cx solution sales expert

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><br>
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.</p><p>
We are looking for a <b>Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing)</b>.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Account Ownership &amp; Strategy:</b> Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.</p><p><b>
Drive the End-to-End Customer Value Journey with Domain Expertise: </b>Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</p><p><b>
Pipeline &amp; Opportunity Management:</b> Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.</p><p><b>
Product Success &amp; Innovation: </b>Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).</p><p><b>
Enablement, Demos &amp; Prototypes: </b>Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.</p><p><b>
Value Proposition &amp; Executive Engagement: </b>Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</p><p><b>
Commercial Negotiations: </b>Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</p><p><b>
Adoption &amp; Consumption: </b>Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.</p><p><b>
Customer Success &amp; Field Impact: </b>Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.</p><p><b>
Relationship Building &amp; Governance: </b>Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</p><p><b>
Ecosystem &amp; Partner Engagement: </b>Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</p><p><b>
Collaboration &amp; Orchestration: </b>Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</p><p><b>
Competitive &amp; Industry Expertise: </b>Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.</p><p></p><p><b><br>
Qualifications &amp; Competencies</b></p><ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul><p></p><p><b><br>
Why This Role Matters</b></p><p>
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445752 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Sales Expert

SITA Switzerland Sarl

<div>Overview:
<p>
WELCOME TO SITA FOR AIRCRAFT BUSINESS UNIT</p><p>
SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:</p><ul><li>
Communication &ndash; connecting aircraft and people around the world.</li><li>
Data &amp; Platform - Turning aircraft data into valuable insight for the entire industry.</li><li>
Applications &ndash; Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.</li></ul><p></p><div><br>
Ready to redefine air travel? The journey starts here, with you at SITA.</div><p></p><div><b><br>
ABOUT THE ROLE &amp; TEAM</b></div><p>
As a Business Development Manager, you will be responsible for promoting SITA For Aircraft&rsquo;s Flight Optimization and Fuel Efficiency products and solutions to drive growth with existing and new customers in the aerospace market (airlines, aircraft, and equipment OEMs). The successful candidate will be tasked with pre-sales commercial support of the solutions in the assigned geography. This position is meant for an experienced airline professional who can deliver results in a dynamic environment.</p><div><b>
WHAT YOU&rsquo;LL DO
</b></div><ul><li>Working with all relevant stakeholders to develop the solution target market, the value proposition, and key differentiators.</li><li>
Contributing to the achievement of regional commercial targets by supporting the sales cycle with subject matter expertise</li><li>
Promoting the value and benefit of the solutions/product to customers, supporting sales activities through expert positioning of the solutions and their operational impact.</li><li>
Acting as an authority to advise customers on the best match between SITA For Aircraft solutions and business requirements.</li><li>
Demonstrating clear firsthand experience and knowledge of aircraft flying operations, enabling credible engagement with customers</li><li>
Identifying customer needs/drivers and providing feedback to SITA For Aircraft Product Teams about solution requirements, issues and challenges to drive the market.
</li><li>Presenting and engaging at senior levels (CxO &amp; DFO) and representing the company at industry events, conferences, and customer forums to position OptiFlight solutions</li><li>
Managing and maintaining strong business relationships with customers and local partners within the assigned region, acting as a trusted advisor and supporting long-term collaboration and growth.</li></ul>
Qualifications:
<div><b>
ABOUT YOUR SKILLS</b></div><div><br>
</div><ul><li>10+ years-experience in the aerospace market (i.e. Aircraft Performance Engineer, Commercial Airline Pilot).</li><li>
Subject matter expert in Aircraft Performance, Airline operations and Avionics.</li><li>
Subject matter expert in Flight Safety and Flight Efficiency (all phases of flight).</li><li>
Proven experience working in complex, multi-cultural and highly matrixed organizations.
</li><li>Experience of interfacing directly with senior levels of management internally and externally.
</li><li>Proven experience in a management role or customer-facing position and establishing customer relationships with strong consultative approach.</li><li>
Solid academic qualification preferred in the technical domain, or equivalent business experience.</li><li>
Outstanding external and internal communication skills with strong presentation skills</li><li>
Excellent command of English language (verbal and written).</li><li>
Commercially and technically minded, driven by results.</li><li>
Team player.</li><li>
Willing to travel as required.</li></ul><div><b>
WHAT WE OFFER</b></div><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Business Development Manager - Flight Optimization & Fuel Efficiency

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
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 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
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 <strong>
  Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
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   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
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   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
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  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
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  </li>
 </ul>
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  Working Conditions and Schedule
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 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
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  </li>
 </ul>
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  Performance Indicators (KPIs)
  <br/>
 </strong>
 Success in this role is commonly measured by:
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 First response time and overall resolution time
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 Quality and accuracy of case documentation
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 Customer satisfaction feedback (CSAT) and complaint handling quality
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 Ticket backlog management and follow-up consistency
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 Adherence to policies, scripts/processes, and service standards
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 Administrative accuracy (data quality, report timeliness, document compliance)
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 <strong>
  Career Growth Opportunities
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
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 <br/>
 Senior Customer Service Representative / Team Lead
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 <br/>
 Customer Experience (CX) Specialist
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 <br/>
 Office Administrator / Operations Coordinator
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 <br/>
 Sales Support / Account Coordinator
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 <br/>
 Quality Assurance (QA) or Training Specialist
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 <strong>
  Equal Opportunity Statement
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
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 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Assistant

Eaton

<div>
 Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
 <br/>
 <br/>
 <strong>
  About Eaton
  <br/>
  <br/>
 </strong>
 Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
 <br/>
 <br/>
 The
 <strong>
  Technical Project Engineer
 </strong>
 is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects.
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 <br/>
 Eaton&rsquo;s projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.
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 <br/>
 This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consulatnts, construction, eng teams..) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc..)
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 <br/>
 This role is also supporting application engineering teams during pre-order technical engaments on need bases.
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 Such projects mainly address Datacenter, T&amp;D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.
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 <br/>
 Working as an integral part of the customer Project execution team, the PE is primarily an office role, whilst travelling as needed to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases.
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 <br/>
 The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.
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 <br/>
 The PE needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incrementals needs to be flagged to respective project managerts to be coordinated with customer before implementation.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for Technical Scope Management of projects including but not limited to CDE review and coordination with all relevant stakeholders (internal, external...) from sales hand-over to close-out
  </li>
  <li>
   Ensure technical alignment between projects and coordination with customer
  </li>
  <li>
   Support PM to manage technical risk by ensuring rapid sharing of lessons learned as well as coordination of approach for maximum effect
  </li>
  <li>
   Analyzing technical drawings, interpreting specifications, and determining the electrical requirements of a given project
  </li>
  <li>
   Coordinating and liaising with Eaton engineers (Application engineers, Product engineers, Power system engineer, Cx team, Quality engineers...) and client stakeholders to ensure overall project execution
  </li>
  <li>
   Provide and manage technical documentation and techsubs (SLD, Layout, Site Methods, Cx process and sequence) for any required projects
  </li>
  <li>
   Managing and monitoring all assigned electrical projects to ensure documentation is delivered on time
  </li>
  <li>
   Ensuring health and safety codes are obeyed at all times
  </li>
  <li>
   Completing quality assurance on electrical components and projects, and writing up reports
  </li>
  <li>
   Support Root cause analysis in case of Quality events
  </li>
  <li>
   Site assignment for a short period of time can be necessary depending on the progress of the execution of the project
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors&rsquo; Degree or Masters' Degree from an accredited institution in Electrical Engineering
  </li>
  <li>
   5+ years' of experience in Electrical design from a system perspective (MV/LV)
  </li>
  <li>
   5+ years' of experience in Customer Project Management
  </li>
  <li>
   5+ years' of experience in Datacenter construction project is a plus
  </li>
  <li>
   UPS/MV CX experience is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Electrical &amp; System Engineering with power distribution knowledge
  </li>
  <li>
   Basic electrical calculation knowledge
  </li>
  <li>
   CAD experience
  </li>
  <li>
   Technical ability to write specifications and procedures
  </li>
  <li>
   Project Management/Technical coordination
  </li>
  <li>
   Construction site constraint
  </li>
  <li>
   UPS &amp; MV knowledge with CX activities is a plus
  </li>
  <li>
   Automation is a plus
  </li>
  <li>
   Knowledge of datacenter environment is a plus
  </li>
  <li>
   Strong collaborative team player with interpersonal skills
  </li>
  <li>
   Comfortable providing technical presentations to peers, customers and leadership regarding the details of technical issues
  </li>
  <li>
   Strong analytical skills with the ability to do Root Cause Analysis (RCA) to understand and resolve problems
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
  </li>
  <li>
   Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability
  </li>
  <li>
   Annual mentoring program, Eaton University, a reward, and recognition system
  </li>
  <li>
   Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
  </li>
  <li>
   Strong, agile and diverse team locally and globally
  </li>
  <li>
   Strong processes and state-of-the-art systems and tools
  </li>
  <li>
   Structured employee development processes, open feedback culture with development plans
  </li>
  <li>
   Detailed induction support and well-structured onboarding
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Living and Working in Dubai
  <br/>
  <br/>
 </strong>
 Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
 <br/>
 <br/>
 Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
 <br/>
 <br/>
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
 <br/>
 <br/>
</div>


Technical Project Engineer

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Admin Assistant

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><h1 class="jobSectionHeader"><b><br>
We Are Hiring: Services Architecture Expert</b></h1><h2 class="jobSectionHeader"><b>
SAP Cloud Application Services</b></h2><p>
SAP Cloud Application Services is growing, and we are looking for a Services Architecture Expert who is ready to shape how customers run, operate, and continuously improve their SAP cloud environments.</p><p>
If you are passionate about cloud service design, enjoy working directly with customers, and want to influence high value, high impact deals, this is the opportunity to make your mark at SAP.</p><p>
This role is about more than designing managed services. It is about enabling customers to run their business with confidence, stability, and long term success in the cloud.</p><p></p><h2 class="jobSectionHeader"><b>
What You Will Do</b></h2><p>
As a Services Architecture Expert, you will work with Sales leaders and global partners to shape customer requirements into clear, compelling, and scalable managed service solutions.</p><p>
You will lead customer workshops, define delivery models, build pricing approaches, and ensure every solution aligns with customer expectations and SAP&rsquo;s delivery capabilities. You will engage in strategic deals, support RFPs, build value propositions, and help customers understand how SAP Cloud Application Services transforms the RUN phase of their cloud lifecycle.</p><p>
This is a customer facing, solution focused role with broad visibility and high business impact.</p><p></p><h2 class="jobSectionHeader"><b>
What You Bring</b></h2><ul><li>Strong expertise in SAP solutions or similar cloud vendor environments</li><li>Experience in managed services, presales, solutioning, service advisory or consulting</li><li>Ability to lead customer discussions and present complex service concepts with clarity</li><li>Experience building proposals, shaping RFP responses and contributing to commercial offers</li><li>ITIL certification required; PMP a plus</li><li>Strong communication skills, both verbal and written</li><li>Ability to collaborate across virtual and global teams</li><li>Analytical, creative, and solution oriented mindset</li><li>Minimum eight years of relevant experience</li></ul><p></p><h2 class="jobSectionHeader"><b>
Why Join SAP</b></h2><p>
You will be part of a global team that plays a critical role in ensuring customers achieve stability, adoption, and long term value from their SAP cloud investments. You will work on strategic opportunities, influence cloud adoption strategies, and help shape the future of SAP&rsquo;s managed services portfolio.</p><p>
This is your chance to work at the intersection of customer success, architecture, and cloud innovation.</p></div><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 447122 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Cloud Applications Services Architecture Expert

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><br>
Position location: Kuwait only.</p><p></p><p><b><br>
What you'll do</b>:</p><p></p><p><br>
The Account Executive Expert role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects:</p><br>
<p></p><ul><li>
Account &amp; Customer Relationship Management:</li><li><ul><li>
Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.</li><li>
Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.</li><li>
Gain a comprehensive understanding of each customer&rsquo;s technology landscape, strategic goals, and competitive environment.</li></ul></li><li>
Demand Generation, Pipeline, and Opportunity Management:</li><li><ul><li>
Maintain pipeline management, ensuring a healthy and advancing sales funnel.</li><li>
Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.</li><li>
Utilize SAP&rsquo;s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.</li></ul></li><li>
Sales Excellence:</li><li><ul><li>
Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.</li><li>
Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the &quot;OneSAP&quot; approach.</li><li>
Stay informed about SAP&rsquo;s competition and position SAP solutions effectively against them.</li><li>
Maintain accurate customer and pipeline information within CRM systems.</li></ul></li><li>
Leading a (Virtual) Account Team:</li><li><ul><li>
Lead and orchestrate remote and cross-functional teams to align with the customer&rsquo;s strategic objectives.</li><li>
Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.</li><li>
Maximize the value derived from SAP&rsquo;s extensive sales support ecosystem.</li></ul></li></ul><p></p><p><b><br>
What you bring</b>:</p><br>
<p></p><ul><li>
10+ years of experience in sales of complex business software/IT solutions.</li><li>
Extensive experience within the Kuwait market</li><li>
Proven success in business application software sales and leading team-selling environments.</li><li>
Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.</li><li>
Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.</li><li>
Fluent in Business English and Arabic, with proficiency in additional languages considered a plus.</li></ul><p><b><br>
Soft skills</b>:</p><br>
<p></p><ul><li>
Exceptional communication, both verbal and non-verbal.</li><li>
Strategic thinking with a high degree of creativity and innovation.</li><li>
Strong executive presence and results-driven mindset.</li><li>
Ability to work across multiple teams within a matrix organization.</li></ul><p><b><br>
Meet your team</b>:</p><br>
<p></p><ul><li>
Join a highly motivated team with a deep understanding of SAP&rsquo;s solution portfolio.</li><li>
Engage in collaborative work with SAP leadership and industry teams to drive customer success.</li><li>
Align with product/solution management teams to enhance your strategic engagements.</li><li>
Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP&rsquo;s customer engagements.</li></ul><p></p><p><b><br>
Skills you&rsquo;ll use:</b></p><p></p><div><div><p><b><br>
Professional Skills</b></p></div><div><p><br>
Customer Orientation</p></div><div><p><br>
 Effective Communication</p></div><div><p><br>
Establishing Trust</p></div><div><p><br>
 Collaboration</p></div><div><p><br>
Results Orientation</p></div></div><p></p><div><div><p><b><br>
Tech Industry &amp; SAP General Skills</b></p></div><div><p><br>
Software as a Service (SaaS)</p></div><div><p><br>
 Artificial Intelligence</p></div><div><p><br>
Process Improvement</p></div><div><p><br>
 Technology Innovation</p></div><div><p><br>
SAP Cloud Suite Portfolio</p></div><div><p><br>
 RISE and GROW with SAP</p></div><div><p><br>
SAP Corporate Strategy</p></div></div><p></p><div><div><p><b><br>
Role Specific Skills</b></p></div><div><p><br>
Cloud Strategy</p></div><div><p><br>
 Complex Sales</p></div><div><p><br>
Customer Engagement</p></div><div><p><br>
 Customer Relationship Management</p></div><div><p><br>
Industry Knowledge</p></div><div><p><br>
 Negotiation</p></div><div><p><br>
Sales Forecasting</p></div><div><p><br>
 Sales Qualification</p></div><div><p><br>
Competitive Positioning</p></div><div><p><br>
 Account Governance</p></div></div><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 449596 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Account Executive Expert - based in Kuwait

Explore 576+ Cx solution sales expert in Dubai United Arab Emirates this April. Find roles across top companies and apply now to boost your career.