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business analyst (mobile banking project)

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data analyst call center operations

ECCO Gulf Majorel Qatar

<div>Job Purpose

Responsible for analyzing call center data and performance metrics to support operational efficiency, service quality, and data-driven decision-making.

Key Responsibilities
<ul>
<li>Analyze call center KPIs (AHT, SL, FCR, CSAT, call volumes, abandonment)
</li>
<li>Prepare daily, weekly, and monthly performance reports
</li>
<li>Create dashboards and visual insights for management
</li>
<li>Identify trends, gaps, and improvement opportunities
</li>
<li>Support forecasting and workforce planning
</li>
<li>Ensure data accuracy and reporting consistency
</li>
</ul>Qualifications &amp; Skills
<ul>
<li>Bachelor&rsquo;s degree in a related field
</li>
<li>2&ndash;4 years of data analysis experience (call center preferred)
</li>
<li>Strong Excel and SQL skills
</li>
<li>Experience with Power BI or Tableau
</li>
<li>Knowledge of call center systems and CRM tools
</li>
<li>Strong analytical and communication skills</li></ul></div>

Data Analyst – Call Center Operations

<div>Job Purpose

The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as a bridge between business stakeholders, IT teams, and service providers to ensure that call centre solutions align with the Organization's strategic objectives.

Key Responsibilities:
<ul>
<li>Analyse call volumes, service levels, KPIs, SLAs, and customer satisfaction metrics.
</li>
<li>Identify gaps and opportunities for improvement in IVR, CRM, case management, omnichannel services, and workforce management.
</li>
<li>Recommend process improvements to enhance efficiency, response time, and service quality.
</li>
<li>Support implementation and optimization of call centre technologies and platforms.
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Act as a key liaison between business units, IT, vendors, and external service providers.
</li>
<li>Facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.
</li>
<li>Present analysis findings, business cases, and recommendations to senior management.
</li>
</ul><h3 class="jobSectionHeader">Data Analysis &amp; Reporting</h3>
<ul>
<li>Develop business reports, dashboards, and performance metrics for call centre operations.
</li>
<li>Perform root-cause analysis for operational issues and service failures.
</li>
<li>Ensure data accuracy, integrity, and alignment with ministry reporting standards.
</li>
</ul><h3 class="jobSectionHeader">Governance &amp; Compliance</h3>
<ul>
<li>Ensure business processes comply with government regulations, policies, and data protection standards.
</li>
<li>Support audits, risk assessments, and governance reviews related to call centre operations.
</li>
<li>Contribute to documentation, SOPs, and knowledge management practices.
</li>
</ul><h3 class="jobSectionHeader">Leadership &amp; Mentorship</h3>
<ul>
<li>Provide guidance and mentorship to junior business analysts.
</li>
<li>Lead analysis workstreams in large-scale or cross-functional projects.
</li>
<li>Promote best practices in business analysis and continuous improvement.
</li>
</ul>Education

Bachelor&rsquo;s degree in business administration, Information Systems, Management, Engineering, or a related field.
Experience
<ul><li>Minimum 10 years of professional experience as a Business Analyst or similar role.
</li>
<li>Extensive experience in Call Centre / Customer Service Operations, preferably within government, public sector, or large enterprise environments.
</li>
<li>Proven experience working on CRM systems, call centre platforms, IVR, case management, and digital service channels.
</li>
<li>Experience in managing complex stakeholders and large-scale transformation projects.</li></ul></div>

Senior Business Analyst – Call Centre Operations

Reflections Info Systems

<div><div><div>Introduction</div><div><div>
We are seeking a highly skilled GIS Lead to own the end-to-end geospatial technology landscape for a large, mission-critical national emergency response ecosystem. The platform relies heavily on real-time geospatial processing, advanced ArcGIS capabilities, AVL (Automatic Vehicle Location), routing algorithms, incident mapping, 2D/3D visualization, spatial analytics, and complex multi-agency geodata integrations.</div><div>
This role requires deep expertise in ArcGIS Enterprise, GIS architecture, spatial data modeling, geoprocessing automation, and operational command-center workflows. The GIS Lead will work closely with stakeholders, application teams, infrastructure teams, and emergency operations personnel to modernize, optimize, and extend the geospatial foundation of the entire system.</div></div>
Responsibilities include:<div><div>
GIS Architecture &amp; Modernization</div><ul><li>
Define and implement the GIS modernization roadmap, including upgrades to ArcGIS Enterprise, Server, Portal, and related components.</li><li>
Architect and implement 2D and 3D GIS capabilities, including building models, terrain, line-of-sight analysis, and situational visualization.</li><li>
Lead the design of real-time GIS services, including streaming layers, geo-event processing, location tracking, and dynamic incident updates.</li><li>
Oversee containerization or virtualization strategies for GIS components within the broader platform modernization framework.</li></ul><div>
Geospatial Data &amp; Services Management</div><ul><li>
Own the design and optimization of geodatabases, spatial indexing, caching strategies, versioning, and partitioning.</li><li>
Ensure high-quality management of base maps, operational layers, network datasets, hazard maps, cadastral data, and public infrastructure layers.</li><li>
Lead the migration and transformation of existing GIS layers, widgets, and tools into the new environment.</li></ul><div>
Integration &amp; Interoperability</div><ul><li>
Oversee all GIS integrations with emergency call-taking, dispatch, incident management, crime analytics, CCTV systems, vehicle tracking systems, mobile data terminals, and external government platforms.</li><li>
Collaborate with the integration team on APIs, map services, feature services, caching services, and geoprocessing services.</li><li>
Support microservices teams in consuming GIS services efficiently and securely.</li></ul><div>
Performance, Monitoring &amp; Reliability</div><ul><li>
Define and enforce performance benchmarks for map rendering times, geoprocessing workloads, routing calculations, and data loading.</li><li>
Lead the implementation of GIS monitoring tools, dashboards, and alerting mechanisms.</li><li>
Work with infrastructure teams to optimize GIS performance across multiple data centers, ensuring high availability and zero-downtime operations.</li></ul><div>
GIS Development &amp; Customization</div><ul><li>
Guide development of custom GIS widgets, map tools, dashboards, and web/mobile experiences using ArcGIS API for JS, Experience Builder, Web AppBuilder, or custom frameworks.</li><li>
Review and optimize routing algorithms (Network Analyst) and AVL integrations.</li><li>
Oversee implementation of spatial analytics and predictive geospatial intelligence solutions.</li></ul><div>
Stakeholder Collaboration &amp; Leadership</div><ul><li>
Collaborate with call takers, dispatch operators, supervisors, field agents, GIS operators, and leadership to understand daily workflows and pain points.</li><li>
Convert operational requirements into geospatial solutions aligned with modernization and efficiency goals.</li><li>
Provide technical leadership and mentoring to GIS developers, analysts, and data engineers.</li></ul><div>
Quality Assurance &amp; Governance</div><ul><li>
Ensure compliance with data governance, security policies, and national confidentiality standards.</li><li>
Conduct GIS solution reviews, performance audits, and readiness assessments.</li><li>
Define and maintain documentation, standards, and SOPs for all GIS components.</li></ul></div>
Primary Skills :<div><div>
Must-Have</div><ul><li>
8&ndash;12+ years of experience in GIS architecture, implementation, and management.</li><li>
Deep expertise in Esri ArcGIS Enterprise, including:<ul><li>
ArcGIS Server</li><li>
Portal for ArcGIS</li><li>
ArcGIS Pro</li><li>
ArcGIS GeoEvent / GeoAnalytics</li><li>
ArcGIS Network Analyst</li></ul></li><li>
Strong experience with spatial databases (e.g., Enterprise Geodatabases, Oracle 19G).</li><li>
Hands-on experience with real-time GIS, vehicle tracking, routing, and operational command center mapping.</li><li>
Strong understanding of 2D/3D visualization, geospatial modeling, and spatial analysis tools.</li><li>
Experience integrating GIS with large-scale enterprise systems.</li><li>
Ability to lead technical teams and engage directly with senior business stakeholders.</li></ul><div></div><div> 
Preferred</div><ul><li>
Experience in emergency response, public safety, defense, or national security systems.</li><li>
Experience with containerized GIS deployments (Kubernetes / OpenShift).</li><li>
Familiarity with Python (ArcPy), JavaScript (ArcGIS API for JS), and microservices-based GIS consumption.</li><li>
Knowledge of Middle Eastern geography and operations is a plus.</li><li>
Arabic language skills preferred.</li></ul></div></div><div><div>
Job Details</div>
Role:
GIS Lead
Location :
Qatar
Close Date :
26-12-2025
Interested candidates may forward their detailed resumes to Careers@reflectionsinfos.com along with their notice period, current and expected CTC details. This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. Please contact careers@reflectionsinfos.com for any clarification/ alerts on this subject.</div></div><div></div>

GIS Lead (Onshore - Qatar)

BPO PLUS

<ul><li>Supervise day-to-day call center floor operations to ensure service level targets are met</li><li>Monitor agent attendance, adherence, and punctuality as per schedules</li><li>Provide real-time support, guidance, and coaching to call center agents</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Monitor live calls to ensure quality standards and compliance are maintained</li><li>Conduct briefings and huddles to communicate updates, targets, and performance feedback</li><li>Track individual and team performance against KPIs and SLAs</li><li>Prepare and submit daily, weekly, and monthly performance reports</li><li>Coordinate with quality, training, and workforce teams for performance improvement</li><li>Identify training needs and support onboarding of new agents</li><li>Ensure compliance with company policies, scripts, and regulatory requirements</li><li>Motivate the team to achieve productivity, quality, and customer satisfaction goals</li><li>Manage floor discipline and maintain a professional work environment</li><li>Report system issues, staffing gaps, and operational risks to management</li><li>Support implementation of new processes, campaigns, or system changes</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center Supervisor: 3 years (Required)</li></ul>

Call Center Floor Supervisor

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Part-timePay: Up to QAR1,750.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

Sky Systems, Inc. (SkySys)

<div>
 
 
 Job Title:
 
 Field IT Support Engineer
 
 
 
 Location: Qatar
 
 
 
 
 Work Model:
 
 Onsite Dispatch Support
 
 
 
 
 
 
 
 
 
 Job Overview
 
 
 
 
 Field IT Support Engineers
 
 to provide
 
 on-site technical support
 
 and
 
 smart hands assistance
 
 for IT infrastructure, desktop, and data center operations at client sites in Oman.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide on-site troubleshooting and resolution for hardware, software, and operating system issues.
 </li>
 <li>
 Install, repair, and maintain desktops, laptops, printers, and peripherals.
 </li>
 <li>
 Perform smart hands and feet support in data center environments under instruction.
 </li>
 <li>
 Support basic network activities including LAN/WAN connectivity, DNS, DHCP, VPN, and RDP troubleshooting.
 </li>
 <li>
 Conduct preventive maintenance and root cause analysis for recurring issues.
 </li>
 <li>
 Handle PC break/fix, basic administration of Windows, and optionally Mac/Linux OS.
 </li>
 <li>
 Provide peripheral and networking hardware assistance (routers, switches, racks, etc.).
 </li>
 <li>
 Maintain accurate documentation and update ticketing systems (ServiceNow, Remedy, etc.).
 </li>
 <li>
 Ensure compliance with customer security and hardware warranty policies.
 </li>
 </ul>
 
 
 
 
 
 Technical Requirements
 
 
 <ul>
 <li>
 2&ndash;3 years of strong experience in IT infrastructure field support.
 </li>
 <li>
 Hands-on experience in troubleshooting and fixing desktops, laptops, and printers.
 </li>
 <li>
 Familiarity with network concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP).
 </li>
 <li>
 Ability to lift and move computer equipment up to 50 lbs.
 </li>
 <li>
 Knowledge of problem management and repeat call analysis.
 </li>
 <li>
 Experience using ticketing tools (e.g., ServiceNow, Remedy).
 </li>
 <li>
 Preferred Certifications:
 </li>
 <li>
 CompTIA A+
 </li>
 <li>
 Associate Degree in Electronics or related field
 </li>
 <li>
 OEM certifications (Dell, Lenovo, Toshiba, HP, etc.)
 </li>
 </ul>
 
 
</div>

Field IT Support Engineer (Part Time) NOC Required

Starlink Qatar

<div>
 
 
 We&rsquo;re Hiring | Senior Commercial Analyst
 
 
 
 
 
 
 We are looking for a results-driven
 
 Senior Commercial Analyst
 
 to support
 
 commercial performance, data analysis, and cross-functional execution
 
 , with a strong focus on
 
 remittances and wallet products
 
 . This role plays a key part in turning data into actionable insights that drive growth, pricing decisions, and product performance.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Senior Commercial Analyst will work closely with commercial, product, technology, and operations teams to track performance, analyze transaction trends, and support strategic initiatives across digital financial products.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Analyze commercial and transaction data to identify trends, risks, and growth opportunities
 </li>
 <li>
 Track and report
 
 KPIs and performance metrics
 
 for remittance and wallet products
 </li>
 <li>
 Support
 
 pricing, revenue optimization, and growth initiatives
 
 through data-driven insights
 </li>
 <li>
 Prepare dashboards, reports, and presentations for senior stakeholders
 </li>
 <li>
 Work closely with
 
 technical and operations teams
 
 on requirements gathering (BRDs) and
 
 UAT coordination
 
 </li>
 <li>
 Support cross-functional initiatives from analysis through execution
 </li>
 </ul>
 
 🎯
 
 Key Requirements
 
 
 <ul>
 <li>
 
 5+ years
 
 of experience in analytics, commercial performance, or similar roles
 </li>
 <li>
 
 (Financial Services or banking experience preferred)
 
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to translate data into clear business insights
 </li>
 <li>
 Proven experience tracking KPIs and analyzing transaction and customer behavior data
 </li>
 <li>
 Experience supporting pricing, growth, or revenue optimization initiatives
 </li>
 <li>
 Strong collaboration skills with both technical and business teams
 </li>
 <li>
 
 Working knowledge of SQL and/or Python
 
 is a strong advantage
 </li>
 </ul>
 
 
</div>

Senior Commercial Analyst

Explore 1757+ Data analyst call center operations in Qatar this December. Find roles across top companies and apply now to boost your career.