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data analyst – call center operations

data analyst

MCG Talent

<div>
 <p>
  <strong>
   We are seeking a data-driven professional to join our client's team as a Data Analyst.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate will possess a strong understanding of data and be able to leverage data analytics to optimize our campaigns and strategies. You will be responsible for collecting, analyzing, and interpreting data to inform decision-making and drive results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Previous experience working in the UAE is preferred with trading/brokerage experience a +.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement data-driven strategies to measure and analyze campaigns.
  </li>
  <li>
   Collect and analyze data from various sources (social media, media monitoring, website analytics, etc.).
  </li>
  <li>
   Identify key performance indicators (KPIs) and develop reporting dashboards.
  </li>
  <li>
   Provide actionable insights to the team to inform decision-making.
  </li>
  <li>
   Utilize data analytics tools to uncover trends and patterns in audience behavior.
  </li>
  <li>
   Collaborate with cross-functional teams to integrate data insights into overall business strategy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Ideal Candidate:
  </strong>
 </p>
 <ul>
  <li>
   Strong analytical skills and ability to translate data into actionable insights.
  </li>
  <li>
   Experience in using data analytics tools and platforms.
  </li>
  <li>
   Understanding of digital marketing and social media analytics.
  </li>
 </ul>
 <p>
 </p>
</div>


Data Analyst

Naufar

<div>
 <p>
  <strong>
   KEY ACCOUNTABILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Planning, organizing and prioritizing workloads and leading a small group or department/section level projects
  </li>
  <li>
   Gathering requirements, creating, maintaining and updating documentation for projects/solutions assigned.
  </li>
  <li>
   Informed about all components of orders and clinical documentation.
  </li>
  <li>
   Participating in the facility committees to determine training needs and clinical related areas of improvement.
  </li>
  <li>
   Assesses policies, procedures, processes and workflows and makes recommendations to enhance efficiency within the given clinical system framework.
  </li>
  <li>
   Prepares detailed business requirements documentation as needed.
  </li>
  <li>
   Communicates as needed with venders and implementation partners to facilitate work as required.
  </li>
  <li>
   Acts as a point of contact and coordinator between the clinical and other support functions.
  </li>
  <li>
   Coordinating the development and maintenance of training manuals, user guides and providing general clinical systems related training to ensure simple and quick problem diagnosis and resolution.
  </li>
  <li>
   Performing operational tasks as needed for the clinical systems.
  </li>
  <li>
   Training end users on clinical system as requested.
  </li>
  <li>
   Developing custom reports as requested by departments, sections and business owners.
  </li>
  <li>
   Must have in-depth knowledge on all clinical systems and applications as a super user.
  </li>
  <li>
   Providing end-user application support, application installation and configuration for end-users.
  </li>
  <li>
   Conducting trial runs of clinical programs and clinical software applications.
  </li>
  <li>
   Responding to verbal and written enquiries in a timely manner.
  </li>
  <li>
   Providing technical expertise in EMR system analysis and support and delivering solutions to simple.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional/Academic Qualifications:
  </strong>
 </p>
 <p>
  Degree or equivalent in Healthcare (Nursing, Medicine or other
 </p>
 <p>
  clinical IT discipline.) or relevant fields.
 </p>
 <p>
  3+ years of experience in Clinical systems specialist role.
 </p>
 <p>
  Experience in healthcare industry.
 </p>
 <p>
 </p>
</div>


Clinical Data Analyst-Qatari

ECCO Gulf Majorel Qatar

<div><b>Job Purpose</b>
<p>
Responsible for analyzing call center data and performance metrics to support operational efficiency, service quality, and data-driven decision-making.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li><p>Analyze call center KPIs (AHT, SL, FCR, CSAT, call volumes, abandonment)</p>
</li>
<li><p>Prepare daily, weekly, and monthly performance reports</p>
</li>
<li><p>Create dashboards and visual insights for management</p>
</li>
<li><p>Identify trends, gaps, and improvement opportunities</p>
</li>
<li><p>Support forecasting and workforce planning</p>
</li>
<li><p>Ensure data accuracy and reporting consistency</p>
</li>
</ul><p><b>Qualifications &amp; Skills</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree in a related field</p>
</li>
<li><p>2&ndash;4 years of data analysis experience (call center preferred)</p>
</li>
<li><p>Strong Excel and SQL skills</p>
</li>
<li><p>Experience with Power BI or Tableau</p>
</li>
<li><p>Knowledge of call center systems and CRM tools</p>
</li>
<li><p>Strong analytical and communication skills</p></li></ul></div>

Data Analyst – Call Center Operations

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Data Entry Analyst </b>to join our team! In this role you will get to be responsible for using automated software programs to enter / capture / upload all data relating to Corporate and Project Documentation, as well as any other data required for Document Control.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li>
Set up and maintain records / data management system/s to capture all document records control requirements, including maintenance of files, quality assurance processes, information conversions and systems automations</li><ul><li>Upload data information manually and / or automatically, depending on the state of input the data is received</li></ul><li>
Conduct verification checks to detect any discrepancies in information received</li><li>
Follow up with the necessary parties to obtain input on data discrepancies, and amend accordingly.</li><li>
Analyse and decide upon which methods and procedures to use in gathering, filtering and compiling data.</li><li>
Analyse, evaluate and manipulate data to create specialized reports for the Manager, Document Control.</li><li>
Format data to fulfil company quality control policies.</li><li>
Contribute to the development of policies and procedures for records / data<br>
management.</li><li>
Use automated software programs, where required, to upload digital data files.</li><li>
Suggest ways to improve the quality and efficiency of data entry input</li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li>
Bachelors Degree in Statistics / Document Control / or similar discipline.</li><li>
2+ years of post qualification experience in a similar data entry role, within a<br>
Document Control and Document Management environment.</li><li>
Strong proficiency in working with Database Management Systems</li><li>
Sound understanding of Data Entry functionalities, specifically Spreadsheet Creation, Word Processing and Database Management Programs.</li></ul><p></p><p><b>
What Desired Skills You'll Bring:</b></p><ul><li>
Strong analytical skills</li><li>
Ability to interact and communicate effectively with various stakeholders.</li><li>
Ability to manage time and prioritize work efficiently</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Data Entry Analyst

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Responsible for the performance analysis (proactive and reactive), validation and reporting of AOCC operational data in order to support decision making for procedural and conceptual improvements. The job also enhances the monitoring of the AOCC personnel performance on OPS data handling and hard resources allocation actions, with the scope to achieve a deeper insight on the improvement capabilities. Furthermore, the job plays a key role on the transformation of the AOCC reporting scheme.
 </p>
 <p>
  <strong>
   <u>
    Key responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Provide technical expertise to the information system team in major application deployment by assisting in designing process to arrive at high performance and optimal operational solutions.
  </li>
  <li>
   Develop consolidate operational dashboards, analyze and report of hard resources allocation related data and trends to the management team based on AOCC actions (real time vs planning, historic, etc.)
  </li>
  <li>
   Reduce manual operational jobs by ensuring automation of as many operational procedures for monitoring and supporting the day of operation responsibilities of AOCC.
  </li>
  <li>
   Develop supporting material and perform training to raise the data driven approach to decision making.
  </li>
  <li>
   Produce reports and analysis on internal performance of the AOCC department and AOCC personnel against the set KPls and other performance metrics. Ensure that this information is timely, accurate and highlights areas of opportunity or risk.
  </li>
  <li>
   To proactively research of operational issues to determine a source of data discrepancy or a trend and identify solutions for prevention of future discrepancy.
  </li>
  <li>
   Analyse information using various statistical methods, highlight patterns and trends within the data suggesting conclusions. Support Line Manager by designing and presenting conclusions gained from analysing data using statistical tools.
  </li>
  <li>
   Develop statistical / supporting data as advised by the management through presentations, business cases and management information reports.
  </li>
  <li>
   Attend Daily/ Weekly/ Monthly meetings with managers to understand the business requirements. Meet with business to discuss operational projects briefing providing current and targeted data that will help the business to set the KPl's outlined by the management.
  </li>
  <li>
   Collaborate with other data analytics and reporting teams to improve overall operational reporting capability and identify opportunities for improvements using alternative data sources.
  </li>
  <li>
   Design; develop automated reporting using the available corporate applications. Capture, analyze and present the data.
  </li>
  <li>
   Provide guidance to the AOCC duty team on how to use applicable data &amp; information management and reporting systems.
  </li>
  <li>
   Perform other department duties related to the position as directed by the Head of the Department.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    About you:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.
  </li>
  <li>
   Experienced in Airport Operations.
  </li>
  <li>
   Experienced in the roles and concept of operations control Centres.
  </li>
  <li>
   Strong analytical and presentation skills
  </li>
  <li>
   Data Analysis.
  </li>
  <li>
   Data visualization
  </li>
  <li>
   Excellent knowledge of the Microsoft office suite.
  </li>
  <li>
   Excellent knowledge of Microsoft Power Bl.
  </li>
  <li>
   Knowledge on Airport Operations Systems (AOS).
  </li>
  <li>
   Knowledge on Airport Operational Database (AODB).
  </li>
  <li>
   Database Performance Tuning.
  </li>
  <li>
   Database Management.
  </li>
  <li>
   Software Development Fundamentals.
  </li>
  <li>
   Data Maintenance.
  </li>
  <li>
   Database Security.
  </li>
  <li>
   Process Improvement.
  </li>
  <li>
   System Administration.
  </li>
 </ul>
 <p>
 </p>
</div>


Lead Operations Data & Performance Analyst

Starlink Qatar

<div>
 <p>
  <strong>
   We&rsquo;re Hiring | Senior Commercial Analyst
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a results-driven
  <strong>
   Senior Commercial Analyst
  </strong>
  to support
  <strong>
   commercial performance, data analysis, and cross-functional execution
  </strong>
  , with a strong focus on
  <strong>
   remittances and wallet products
  </strong>
  . This role plays a key part in turning data into actionable insights that drive growth, pricing decisions, and product performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Senior Commercial Analyst will work closely with commercial, product, technology, and operations teams to track performance, analyze transaction trends, and support strategic initiatives across digital financial products.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Analyze commercial and transaction data to identify trends, risks, and growth opportunities
  </li>
  <li>
   Track and report
   <strong>
    KPIs and performance metrics
   </strong>
   for remittance and wallet products
  </li>
  <li>
   Support
   <strong>
    pricing, revenue optimization, and growth initiatives
   </strong>
   through data-driven insights
  </li>
  <li>
   Prepare dashboards, reports, and presentations for senior stakeholders
  </li>
  <li>
   Work closely with
   <strong>
    technical and operations teams
   </strong>
   on requirements gathering (BRDs) and
   <strong>
    UAT coordination
   </strong>
  </li>
  <li>
   Support cross-functional initiatives from analysis through execution
  </li>
 </ul>
 <p>
  🎯
  <strong>
   Key Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    5+ years
   </strong>
   of experience in analytics, commercial performance, or similar roles
  </li>
  <li>
   <em>
    (Financial Services or banking experience preferred)
   </em>
  </li>
  <li>
   Strong analytical and problem-solving skills with the ability to translate data into clear business insights
  </li>
  <li>
   Proven experience tracking KPIs and analyzing transaction and customer behavior data
  </li>
  <li>
   Experience supporting pricing, growth, or revenue optimization initiatives
  </li>
  <li>
   Strong collaboration skills with both technical and business teams
  </li>
  <li>
   <strong>
    Working knowledge of SQL and/or Python
   </strong>
   is a strong advantage
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Commercial Analyst

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Lead Business Intelligence Analyst (People Analytics)
</div></div><div><div>Ref #
</div><div>222840
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 31-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
Are you passionate about working with large datasets and telling exciting stories through data? Do you enjoy &ldquo;interrogating&rdquo; the numbers in your quest for facts? Are you bothered with the &ldquo;chaos&rdquo; and in constant search for patterns, where there is nothing more satisfying than seeing the numbers match?</p><p>
If you see yourself in any of the above statements, or you have spotted the intentional typing error we made that bothered you a bit, then you just might be the person we are searching for!</p><p>
We&rsquo;re on the hunt for a <b>Lead Business Intelligence Analyst </b>who&rsquo;s ready to take our <b>People Analytics</b> game from great to exceptional. If you are reliable, love translating data into visual storytelling and thrive in a fast-paced, high-impact environment, keep reading.</p><p>
You will be a part of the HR Strategy, Transformation &amp; Digital function, based in Doha, Qatar and supporting recently established HRBI team that is tasked with an exciting mission.</p><p>
Your mission?</p><ul><li><b>
Supercharge HR decision-making</b> with creating and maintaining insightful dashboards and deep-dive analytics.</li><li><b>
Collaborate internally and externally</b> to centralize HR data across all business functions and over a variety of robust HR systems into our Data Warehouse.</li><li><b>
Work with massive datasets</b> to uncover trends in hiring, attrition, mobility and more.</li><li><b>
Shape the future of People Analytics</b>, integrating AI-driven insights, forecasting and automation.</li><li><b>
Be a trusted advisor</b> to our stakeholders, delivering insights that have the potential to influence major workforce strategies.</li></ul><p>
What makes this role exciting?</p><ul><li>
Your work will be seen by 500+ colleagues (and growing), including our leadership. That&rsquo;s right &ndash; the C-suite will rely on YOUR insights.</li><li>
You&rsquo;ll build and improve real-time dashboards, used to make an impact that matters.</li><li>
You&rsquo;ll have the freedom to innovate and express your creativity. Got an idea for a new KPI or visualization? Let&rsquo;s make it happen.</li><li>
You&rsquo;ll be relied upon to act independently in delivering some game-changing projects.</li></ul><p>
This advertisement can&rsquo;t be long enough to tell you about the exciting opportunities we offer. Your input will help shape decisions that affect 60,000+ employees worldwide (you saw it right, six followed by four more zeros). Your ability to grow and build your skills (and experience) is limited only by your imagination.</p><p>
Other tasks (as instructed by the Department Head and/or CPO) are always possible, but we promise they all will be equally interesting.</p><p>
One more thing - Did we happen to mention the role is for the <b>nine</b> times World&rsquo;s Best Airline? You know numbers don&rsquo;t lie and let&rsquo;s be honest &ndash; working with the best must be exciting!</p><p><b>
So, what are you waiting for?</b></p><p>
Apply now and join us in building something amazing together!</p><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p><p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><ul><li>
You have Bachelor&rsquo;s Degree (or higher) oriented towards Mathematics, Statistics, Computer/Data Science, Engineering or Economics.</li><li>
You have a minimum of 4 years of job-related experience, with large-scale, complex datasets and an emphasis on data visualization, reporting and analytics.</li><li>
You are proficient in SQL &ndash; able to write, read, optimize and execute queries to extract, transform, join, analyze and automate data.</li><li>
You have strong knowledge and experience with data visualization tools (MS Power BI, Tableau) and productivity tools (MS Excel Power Queries).</li><li>
Your critical thinking skills are at high level. You are very comfortable with numbers, statistics and data modelling tools with an &ldquo;eye for details&rdquo;.</li><li>
You can develop training materials and conduct end-user training sessions where you can elaborate complex relations in simple terms to your audience.</li><li>
You find it important to work in a team-oriented environment as a strong team player that is willing to help other team members at all times.</li><li>
You are not afraid to voice your opinion that is always based on facts arising from analysis, packed in a compelling storytelling narrative.</li></ul><p>
While we welcome all applicants, we&rsquo;re especially excited about candidates who:</p><ul><li><b>
Have experience working with large datasets in fast-paced environments</b>: If you&rsquo;ve tackled high-volume, high-impact data challenges, especially if connected with people data and metrics, we want to hear about it.</li><li><b>
Have experience working at a large airline or an organization with 10,000+ FTEs</b>, ideally in managing BI tools and/or data warehouse / data governance projects.</li><li><b>
Have experience with Cloud technologies</b> and leveraging AI/ML features available (GCP, Azure).</li><li><b>
Are skilled with automation, coding and/or programming skills</b> of data analytics interest (e.g. Python).</li><li>
Are able to demonstrate experience in practically applying and understanding <b>Data Governance principles</b>.</li><li>
Have completed additional education/certification/qualification with a reputable certification authority oriented towards Machine Learning, Business Intelligence, AI, Mathematics or Statistics.</li></ul><p></p><p><br>
We love data, we love storytelling. But we also love people who actually read job ads in detail. Here is a little puzzle to solve:</p><p><i>
A company has 10,000 employees who, on average, spend 5 hours per month in meetings, per employee. 10% of the company never has a single hour of meeting. Based on the above, how many hours can be expected to be spent on meetings across the company annually?</i></p><p>
Include this statement in the footer of your CV: &ldquo;The answer to the HRBI puzzle is ___&rdquo;. If you get it right, and if you&rsquo;ve red this far, you are already ahead!</p><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=222840</div></div></div></div></div></div></div></div>

Lead Business Intelligence Analyst (People Analytics)

Explore 787+ Data analyst in Qatar Moph License Jobs In Qatar this December. Find roles across top companies and apply now to boost your career.