consultant, hr people analytics Jobs in Washington

consultant, hr people analytics

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data analytics & insights manager Jobs in Washington

data analytics & insights manager

manager, analytics & intelligence Jobs in Washington

manager, analytics & intelligence

data analytics insights manager

Chevo

<div>Description: 
Chevo is hiring a Data Analytics &amp; Insights Manager to support a critical infrastructure mission support program. Ideal candidates should have strong acquisition lifecycle management skills. This position provides the opportunity for significant client interaction by learning the client&rsquo;s business and become a trusted advisor. This position is a hybrid work environment, with onsite client engagement expected occasionally, office located in Washington DC.
Duties &amp; Responsibilities:<ul><li>
Collect, analyze, and synthesize complex data from diverse sources</li><li>
Develop sophisticated tracking mechanisms and comprehensive management reports</li><li>
Create and administer dynamic user tools and productivity tracking worksheets</li><li>
Generate detailed summaries, visual charts, and data-driven narratives</li><li>
Manage multiple concurrent data-related tasks with precision and efficiency</li><li>
Support critical decision-making through advanced data interpretation</li><li>
Implement innovative data acquisition and analysis strategies</li><li>
Maintain and optimize databases and spreadsheet ecosystems</li><li>
Provide training and guidance on developed tracking tools and data management approaches</li><li>
Coordinate file management across organizational teams</li><li>
Support employee onboarding and organizational communication processes</li></ul>
Requirements: 
<ul><li>Bachelor's degree in Data Science, Analytics, or related field</li><li>
At least four (4) years of documented experience in Data Management or Data Analyst positions</li><li>
Demonstrated ability to use Microsoft Suite of software applications</li><li>
Documented ability to maintain operational security (OPSEC)</li><li>
Experience crafting and running Microsoft Excel scripts to ensure accuracy</li><li>
Demonstrated experience managing various data formats</li><li>
Ability to apply different strategies for data acquisition and analysis</li><li>
Experience using tools to creatively solve problems or manage large data sets</li><li>
Proven thoroughness and precision in task accomplishment</li><li>
Ability to develop tracking mechanisms and worksheets</li><li>
Demonstrated ability to manage multiple tasks and provide timely leadership updates</li><li>
Excellent written and verbal communication skills</li><li>
Strong analytical and organizational abilities</li><li>
Experience managing procurement-sensitive or law enforcement-sensitive information is preferred</li><li>
In lieu of a bachelor's degree, six (6) years of experience in data management will be accepted</li></ul>
SALARY RANGE: $75K-95K (subject to change)
ELIGIBLE FOR PERFORMANCE BASE BONUS
Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more!
Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine&rsquo;s 2023 and 2024 &ldquo;Best Firms to Work For&rdquo; list and is a 2023, 2024 and 2025 Elev8 GovCon honoree. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards.
Chevo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law</div>

Data Analytics & Insights Manager

Signal Group

<div>Signal is seeking an experienced and passionate Manager, Analytics to join our team and help drive successful public affairs campaigns through data-driven insights. You'll collaborate with internal teams, clients, and data partners to optimize campaign performance, communicate success, and steward the growth of Signal's analytics practice.
What You'll Do:
<ul><li>Analyze data from digital and traditional media channels to provide insights and recommendations.</li><li>
Monitor cross-channel performance, including websites, ads, print, and social media to drive campaign optimization.</li><li>
Ensure data accuracy and streamline reporting processes.</li><li>
Develop actionable insights, reports, dashboards, and presentations for senior leaders, connecting directly with clients.</li><li>
Collaborate with teams to refine strategies and attend weekly client meetings to share insights.</li></ul>
The Model Candidate:
<ul><li>Strong communicator who can simplify complex data for diverse audiences.</li><li>
Proactively engages teams to optimize campaigns and improve client outcomes.</li><li>
Brings a positive, curious, and detail-oriented mindset to internal and client teams each day.</li><li>
Highly detail-oriented, and able to see the campaign throughline from goals to tactics to KPIs.</li><li>
Digital strategist who can speak the language of media relations and public affairs.</li></ul>
Qualifications:
<ul><li>3-5 years of experience in communications/marketing analytics, or closely related discipline.</li><li>
Strong project management skills and advanced Excel knowledge.</li><li>
Experience with social listening, digital marketing analytics, conversion tracking, and SEO/SEM.</li><li>
Proficient in web analytics tools like Google Analytics or Adobe Analytics.</li><li>
Advanced analytics and data visualization (Tableau, Looker Studio, Power BI) skills a plus.</li></ul>
About Signal:
Signal Group is a leader in modern public affairs. We deliver strategies and solutions driven by strategic advocacy, communications, and digital programs. Advising clients across the globe, including industry-leading companies, CEOs, governments, and non-profits, Signal offers tailored strategies for solving high-stakes challenges. We are a unique collection of top practitioners from our fields focused on delivering transformative outcomes for our client partners. We believe in supporting the growth of our team in a collaborative environment with opportunities for advancement.
We believe in supporting our team and offer a generous salary and benefits package. The salary range for this role is $70,000 to $95,000.
Benefits and perks include:
<ul><li>Medical and Dental coverage, and membership to OneMedical with 100% of costs covered by Signal</li><li>
Time off including generous vacation, holidays, sick time, and winter holiday closure</li><li>
Paid parental leave and bereavement leave</li><li>
401(k) with a 3% safe-harbor contribution from Signal</li><li>
Annual bonus opportunity and quarterly bonus incentives for company success</li><li>
Cell phone stipend</li><li>
Public transportation benefits</li><li>
Free lunch Thursday (FLT), birthday donations to a charity of your choice, and more.</li></ul>
Signal Group is an equal-opportunity employer and is strongly committed to diversity and inclusion. Signal does not discriminate in hiring, or in any other respect, on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity or expression, genetic information, personal appearance, political affiliation, marital status, family responsibilities, matriculation, disability, status as a veteran, or any other legally protected characteristic.</div>

Manager, Analytics & Intelligence

Premier Enterprise Solutions

<div>Data Analyst/Technical Program Consultant III
Education: Bachelor's degree in data Analytics or similar field required.
Required Skills:<ul><li>
Minimum of 6 years of experience in data visualization, statistical analysis, machine learning, and other advanced data analytics tools to extract meaningful insights from complex datasets.</li><li>
Experience with data analytic tools (Python, R, VBA, Java, etc.), machine learning (ML) and natural language processing (NLP) tools is preferred</li><li>
Due to the sensitive nature of military technology data, the analyst must have experience adhering to strict security protocols and data handling procedures</li></ul>
Clearance: TS/SCI Clearance Required.
Premier Enterprise Solutions is an equal opportunity employer committed to a merit-based workplace where employment decisions are made solely on qualifications, experience, and the ability to perform essential job functions. All hiring, training, promotion, compensation, and other employment decisions are conducted in compliance with applicable federal, state, and local laws governing equal employment opportunity. Premier upholds a workplace environment that is professional, inclusive, and based on individual merit and performance.</div>

Data Analyst/Technical Program Consultant III

Red Carrot

<div>
 
 Position Title: Associate / Digital Specialist
 
 
 
 
 Location:
 
 Remote
 
 
 
 Experience Level:
 
 5&ndash;7 years
 
 
 
 Overview:
 
 
 
 We&rsquo;re looking for a Digital Specialist to support digital strategy, execution, and performance reporting for a federal program. This individual should bring strong hands-on experience managing paid digital campaigns, SEO, and reporting.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage digital advertising efforts across platforms such as Meta, Google, LinkedIn, and others.
 </li>
 <li>
 Develop SEO strategies and oversee implementation to improve visibility and content performance.
 </li>
 <li>
 Monitor campaign performance, analyze results, and deliver actionable reporting.
 </li>
 <li>
 Leverage AI-enabled platforms and features for campaign optimization, keyword research, and content insights where appropriate.
 </li>
 <li>
 Advise internal teams on digital best practices and lead execution of digital tactics.
 </li>
 <li>
 Collaborate with strategists and creatives to ensure integrated digital execution across channels.
 </li>
 <li>
 Lead digital media planning and execution, and will also manage integrated media buys that include small non-digital elements (e.g., radio or OOH), with strategic support from the Director
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in digital marketing, including hands-on campaign execution and reporting.
 </li>
 <li>
 Experience managing paid media on social and search platforms (Meta Ads Manager, Google Ads, etc.).
 </li>
 <li>
 Strong understanding of SEO and content performance optimization.
 </li>
 <li>
 Familiarity with analytics tools like Google Analytics, Google Tag Manager, SEMrush and platform-specific dashboards.
 </li>
 <li>
 Comfortable making platform recommendations and optimizing based on performance.
 </li>
 <li>
 DoD or government experience strongly preferred.
 
 
 </li>
 </ul>
 
 
 Benefits at Red Carrot:
 
 
 
 
 At Red Carrot, we empower you to be a leader. We attract and develop talent from all backgrounds because we believe there&rsquo;s strength in diversity, offering different perspectives and skills. Together, we can solve our client&rsquo;s biggest challenges. We offer a competitive compensation and benefits package.
 
 
 <ul>
 <li>
 Training and Development &ndash; Tuition reimbursement and professional trainings for eligible employees.
 </li>
 <li>
 Healthcare &ndash; Top-tier medical, dental, vision, life insurance and long-term disability coverage.
 </li>
 <li>
 401(k) Plan &ndash; 401(k)-retirement and Roth plan with company matching and no vesting period.
 </li>
 <li>
 Profit Sharing &ndash; Discretionary profit-sharing plan to all eligible employees after one year of employment.
 </li>
 <li>
 Paid Time Off &ndash; Provides flexible work hours, paid time off, and 11 federal holidays.
 
 
 </li>
 </ul>
 
 
 About Us:
 
 
 
 
 Red Carrot is an award-winning, woman-owned small business that is growing rapidly in the federal government space. Our team is fueled by passion, backed by intelligence, and built on expertise. From our inception, we have leveraged industrial engineering principles and data analytics to craft highly efficient solutions for clients&rsquo; complex needs. As we have grown, we remain focused on research-centric, data-informed, and audience-oriented, while expanding our range of expert capabilities.
 
 
 Headquartered in Miami, Florida, we have a strong and continually growing presence in Washington, D.C., as well as team members and clients all over the country. We understand the importance of overcoming geographic limitations to provide the best, all-encompassing service to our clients. Red Carrot builds client capacity by implementing Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions on behalf of our clients.
 
 
 
 
 EO Commitment:
 
 
 
 
 
 We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, ancestry, sex, pregnancy, national origin, age, disability, marital status, familial status, gender identity, transgender status, sexual orientation, actual or perceived status as a victim of domestic violence, dating violence or stalking of any individual or any person associated with such individual, or any other protected status in accordance with all applicable federal, state, and local laws.
 
 
 
 
 This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
 
 
 
 Powered by JazzHR
 
 
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</div>

Associate / Digital Specialist

Agileana

<div>About the DCoE

The Digital Center of Excellence (DCoE) is a new, fast-growing startup on a mission to elevate the global open-source digital ecosystem. We help digital professionals, agencies, suppliers, and product owners connect, collaborate, and access high-quality digital talent and resources. 
We are building a robust platform that combines AI, content intelligence, and marketplace dynamics to help our community thrive&mdash;and we&rsquo;re looking for ambitious, curious, entrepreneurial students and graduates to join us.

Position Summary

We are seeking a tech-savvy, data-savvy, and AI-savvy Digital Marketing Intern who is intellectually curious and passionate about growth. If you love digital marketing, social media, content creation, customer research, and analytics&mdash;and want to learn at startup speed&mdash;this internship is for you. 
You will help us: 
<ul>
<li>
Build and strengthen the DCoE brand</li>
<li>Grow our audience</li>
<li>Convert visitors into members</li>
<li>Conduct customer discovery</li>
<li>Launch high-impact digital marketing campaigns</li>
<li>Validate user needs and identify new product features</li>
<li>Drive explosive early growth for a high-potential SaaS platform</li></ul> 


This is not a passive internship. You will experiment, analyze, create content, talk to users, test hypotheses, and learn how to build a real company.

Key Responsibilities

Digital Marketing &amp; Growth
<ul>
<li>Support digital marketing campaigns across social media, SEO, email, AI-generated content, and paid channels</li>
<li>Develop and repurpose content for LinkedIn, Instagram, TikTok, Substack, and other platforms</li>
<li>Help manage the DCoE brand voice across all marketing assets</li>
<li>Conduct A/B tests to improve messaging, content performance, and member conversions</li>
</ul>
Customer Discovery &amp; User Research
<ul>
<li>Conduct surveys, outreach, and interviews with Drupal professionals, agencies, and product owners</li>
<li>Collect qualitative and quantitative data on user behavior</li>
<li>Synthesize insights to identify user needs, pain points, and desired features</li>
<li>Help map customer journeys and develop persona research</li>
</ul>
Data &amp; Analytics
<ul>
<li>Track website traffic and behavior using Google Analytics and other tools</li>
<li>Analyze membership funnel performance</li>
<li>Identify opportunities for growth and optimization</li>
<li>Prepare data dashboards and reports for leadership</li>
</ul>
AI &amp; Technology Enablement
<ul>
<li>Use AI tools to generate, enhance, or optimize content and campaigns</li>
<li>Explore new digital tools and automation opportunities</li>
<li>Assist with basic scripting, Python tasks, or database queries (preferred but not required)</li>
</ul>
Community Engagement &amp; Outreach
<ul>
<li>Engage with users on social media and online communities</li>
<li>Reach out to potential members, partners, or contributors</li>
<li>Hop on video calls when needed to speak to users or gather feedback</li>
<li>Represent the DCoE brand with curiosity and enthusiasm</li>
</ul>
Ideal Candidate Profile

You are: 
<ul>
<li>
A business, marketing, communications, data science, computer science, MIS, or related student (or recent graduate)</li>
<li>A fast learner who loves technology, startups, and digital marketing</li>
<li>Fearless in experimentation&mdash;willing to try, test, learn, and iterate</li>
<li>Genuinely curious about users and why they do what they do</li>
<li>Highly comfortable with social media and content creation</li>
<li>Analytical and able to interpret data to inform decisions</li>
<li>Entrepreneurial at heart&mdash;interested in SaaS, growth hacking, and innovation</li>
<li>Collaborative, proactive, and excited about building something meaningful</li>
</ul>
Preferred Skills

(Not required but strongly preferred) 
<ul>
<li>
Experience with social media platforms and content creation</li>
<li>Familiarity with SEO, keyword research, or content optimization</li>
<li>Basic programming knowledge (Python, scripting, SQL, APIs)</li>
<li>Understanding of AI tools (ChatGPT, Claude, Midjourney, etc.)</li>
<li>Experience with analytics tools (Google Analytics, Hotjar, Looker, etc.)</li>
<li>Interest in Drupal, open-source, web development, SaaS, or digital agencies</li>
</ul>
What You&rsquo;ll Gain
<ul>
<li>Hands-on experience building a real digital startup from the ground up</li>
<li>Exposure to high-growth marketing strategies, AI tools, and SaaS techniques</li>
<li>Experience in customer discovery, research, and product development</li>
<li>Ownership through our Employee Stock Ownership Plan (ESOP)</li>
<li>Mentorship from experienced founders in digital strategy and platform development</li>
<li>A standout portfolio of real projects, campaigns, and impact stories</li>
<li>The opportunity to help shape the future of the DCoE</li>
</ul>
Ready to Grow Something Big?

If you&rsquo;re ambitious, curious, and excited to work at the intersection of digital marketing, AI, user research, and startup innovation, we would love to meet you.

Apply by sending us: 
<ul>
<li>
Your r&eacute;sum&eacute;</li>
<li>A brief note about why you&rsquo;re interested</li>
<li>Examples of content, writing, code, or creative work (optional but appreciated)</li></ul></div>

Digital Marketing Intern (Paid Internship)

American Red Cross

<div><h1 class="jobSectionHeader">Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1 class="jobSectionHeader">
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</h1><h1 class="jobSectionHeader">
Join us&mdash;Where your Career is a Force for Good!</h1>
Job Description:
WHY CHOOSE US? 
Joining The American Red Cross is like nothing else &ndash; it&rsquo;s as much something you feel as something you do. You become a vital part of the world&rsquo;s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. 
 
When you choose to be a force for good, you&rsquo;ll have mentors who empower your growth along a purposeful career path. You align your life&rsquo;s work with an ongoing mission that&rsquo;s bigger than all of us. As you care for others, you&rsquo;re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. 
 
WHAT YOU NEED TO KNOW ABOUT THE JOB:
Under minimal guidance, provide quantitative and qualitative analysis and support for business operations, planning and development, and activities covering areas such as business development, human resources, administration, budget management, business information systems, logistics and contracts. Develop information on budget status, workforce level, equipment availability, and other business unit capabilities. May perform certain operational activities on behalf of business unit. Provide support, development and/or leadership guidance to all volunteers.
This role is part of the People Analytics team, focused on leveraging HR data to drive strategic workforce insights. Prior experience with HR programs, processes, and systems is strongly preferred.
The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Provide program planning support through data analyses. 
Conduct research, business plan analyses and feasibility studies. Identify trends and develop recommendations for highly complex issues. 
Includes diagnostic and statistical analytics expertise to support strategic decision-making using HR data. Experience working with quantitative and qualitative data preferred.
Lead or participate in projects and operations as a subject matter expert to develop complex solutions and concepts including, but not limited to analysis, reporting, budget and scheduling. 
Requires strong consulting and technical proficiency to translate HR business needs into actionable insights. Experience with Workday and other HCM System reporting and integration is a plus.
Conduct risk, resource, cost-benefit, variance, impact and/or other complex analyses. 
Develop metrics for and monitor performance of business unit, organization, initiatives and/or business operations. 
Must be able to apply advanced statistical methods and diagnostic analytics to assess workforce and HR program performance and identify improvement opportunities.
Develop complex modeling and reporting tools or other systems for monitoring and analyzing performance or data integrity. 
Expertise in data visualization tools such as Power BI is preferred. Ability to design intuitive dashboards and reports that communicate HR insights effectively to stakeholders is preferred.
Typically coordinate certain operational support activities on behalf of business unit such as business development, human resources, administration, budget management, business information systems, logistics and contracts. 
Requires experience navigating ETL processes and data pipelines to ensure data quality and usability. Familiarity with Alteryx and integration with HR platforms is beneficial.<div></div>
Scope:
Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.<div></div>
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):<ul><li>
Education: Bachelor's degree required.</li><li>
Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.</li><li>
Management Experience: N/A</li><li>
Skills &amp; Abilities:<ul><li>
Knowledge of applicable principles, concepts, practices, and standards.</li><li>
Excellent consulting and technical communication skills.</li><li>
Strong diagnostic and statistical analytics capabilities.</li><li>
Proficiency in Power BI and Alteryx preferred.</li><li>
Prior experience working with HR data, programs, and processes strongly preferred.</li><li>
Experience with Workday reporting a plus.</li><li>
Good interpersonal, verbal, and written communication skills.</li><li>
Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable.</li><li>
Ability to work on a team.</li></ul></li><li>
Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.</li></ul><div></div>
Physical Requirements:
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.<div>
+++++++++++++++++++++++++++++ 
PAY INFORMATION: 
The annual salary range for this position is $100K - $110K. We do not offer an annual bonus for this role. 
 
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location &amp; experience.** 
 
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. 
 
BENEFITS FOR YOU: 
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: 
<ul><li>Medical, Dental Vision plans</li><li>Health Spending Accounts &amp; Flexible Spending Accounts</li><li>PTO: Starting at 19 days a year; based on type of job and tenure</li><li>Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li><li>401K with up to 6% match</li><li>Paid Family Leave</li><li>Employee Assistance</li><li>Disability and Insurance: Short + Long Term</li><li>Service Awards and recognition</li></ul></div><h2 class="jobSectionHeader">
Apply now! Joining our team will provide you with the opportunity to
</h2><h2 class="jobSectionHeader">make your career a force for good!</h2>
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. 
AmeriCorps, the federal agency that brings people together through service, and its partners &mdash; the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance &mdash; launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. 
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights</div>

Consultant, HR People Analytics

Team Velocity Marketing

<div>As a Website Performance Manager, you are the Website relationship owner. You will transform from the traditional &lsquo;reactive&rsquo; to a &lsquo;proactive&rsquo; mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
This is a full-time, salaried, remote position. Candidates must reside in the Continental U.S., Eastern or Central time zone highly preferred.
Key Performance Indicators 
KPIs are measured so that we can be sure the division is moving in the right direction at the right speed:
<ul><li>Retention (Retention Rate)</li>
<li>Expansion (Revenue per Customer)
</li><li>Engagement (Average Response Rate)
</li><li>Adoption (Utilization)</li>
<li>Advocacy (NPS Survey Results)</li>
</ul>
Roles &amp; Responsibilities
<ul><li>Build and maintain relationships with a portfolio of clients and ensure customers&rsquo; needs are the driving force behind every priority, decision, and activity</li>
<li>Responsible for a full and/or complex account load</li>
<li>Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
</li><li>Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer</li>
<li>Assess, prioritize, and present new feature requests received from your customers to leadership</li>
<li>Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for</li>
<li>Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency</li>
<li>Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer</li>
<li>Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio</li>
<li>Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer</li>
<li>Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more</li>
</ul>
Qualifications
<ul><li>BS/BA in related discipline OR an equivalent combination of education and work experience</li>
<li>2-3+ years&rsquo; experience in automotive digital advertising account management, REQUIRED</li>
<li>Demonstrated understanding of dealership operations
</li><li>Proven experience and demonstrated ability to effectively work with all levels within the dealership</li>
<li>Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)</li>
<li>Google certifications (Ads, Analytics, Video, Mobile, etc.)</li>
<li>Demonstrated written, verbal, and phone communication, and interpersonal skills</li>
<li>Demonstrated customer service skills and outstanding relationship management capabilities</li>
<li>Highly motivated self-starter capable of working in a team environment</li>
<li>Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven</li>
<li>Demonstrated knowledge in using Salesforce</li>
<li>Proficient with MS Office &ndash; Word, Excel &amp; PowerPoint</li>
<li>Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics</li>
<li>Solid analytical skills and data-driven thinking</li>
<li>Possess the skills and ability to work independently</li>
</ul>
Compensation 
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps 
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY 
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</div>

Website Performance Manager | Team Yankee

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