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IZIL Cosmetics Trading LLC

A Spa &amp; Store manager&rsquo;s role is to ensure that their business is performing at or above standard. People Management, Inventory Management, Financial Management, Customer Service, upselling skills, and experience as well as in-depth knowledge of the industry are essential. The role requires a manager with a passion for beauty services and product knowledge.As a manager, you are required to manage and monitor the operations of the branch, to make sure that it operates to a high level of quality and hygienic standard as per company guidelines.Department Role:The department should ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed, and all equipment is functional. The department should ensure that the business runs smoothly and provides an optimal experience for all guests.Key Responsibilities:<ul><li>Spa &amp; Store managers lead, monitor, and analyze the daily operations of the Spa &amp; Store.</li><li>Handling employee scheduling to ensure there are enough service providers to meet customer demand considering peak times and seasonality.</li><li>Plan, strategizes, and meet the Store and Spa sales target and profitability.</li><li>Ensure all your team members are meeting their individual monthly targets.</li><li>Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.</li><li>Ensure consistent execution of Izil Spa and Store policies and procedures.</li><li>Ensure merchandising and visual standards are organized, clean and presentable.</li><li>Always maintain hygienic and clean work areas and ensure that the Store and Spa follow the standard guidelines of Dubai Municipality.</li><li>Ensure that you represent the Store and Spa to the highest level of professionalism and are always in uniform attire.</li><li>Maintain staff records, including Sales reports, working schedules, Attendance, Visa, ID for Municipality check, Hygiene training etc.</li><li>Ensure proper use and care of all products, equipment, and tools of the Spa &amp; Store.</li><li>Ensure a weekly or monthly inventory check along with other departments as per company SOP.</li><li>Measure the productivity and evaluate all Spa &amp; Store staff on a Quarterly basis using a performance appraisal form.</li><li>Arrange regular maintenance services for all Machines &amp; equipment.</li><li>Handles the reception, customer complaints and other customer related concerns.</li><li>Proactively participate in any marketing / sales initiatives. These initiatives could include special promotions and events.</li><li>Contribute to the development and improvement of the Spa &amp; Store.</li><li>A commitment to ensuring the health and safety of the work environment through compliance with the occupational health and safety practices of the company.</li><li>All other duties as required by the spa &amp; store manager from time to time within the ambit of a Spa and Store manager role.</li><li>Conduct daily, monthly, and weekly briefings with all staff members.</li><li>Go through all treatment, Service, and Operational SOP and provide feedback.</li><li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li><li>Monitors and manages the payroll function.</li><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.</li><li>Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.</li><li>Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li><li>Empowers employees to provide excellent customer service.</li><li>Strives to improve service performance.</li><li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li><li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li><li>Report feedback on the monthly Rota, and ensure the staffing level are sufficient</li><li>Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li>Administers the performance appraisal process for direct report managers.</li><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthExperience:<ul><li>Spa Manager: 2 years (Preferred)</li></ul>

Spa & Store Manager

izil Beauty

<div>
 
 A Spa &amp; Store manager&rsquo;s role is to ensure that their business is performing at or above standard. People Management, Inventory Management, Financial Management, Customer Service, upselling skills, and experience as well as in-depth knowledge of the industry are essential. The role requires a manager with a passion for beauty services and product knowledge.
 
 
 As a manager, you are required to manage and monitor the operations of the branch, to make sure that it operates to a high level of quality and hygienic standard as per company guidelines.
 
 
 
 
 
 
 Department Role:
 
 
 
 The department should ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed, and all equipment is functional.
 
 The department should ensure that the business runs smoothly and provides an optimal experience for all guests
 
 .
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Spa &amp; Store managers lead, monitor, and analyze the daily operations of the Spa &amp; Store.
 </li>
 <li>
 Handling employee scheduling to ensure there are enough service providers to meet customer demand, considering peak times and seasonality.
 </li>
 <li>
 Plan, strategize, and meet the Store and Spa sales target and profitability.
 </li>
 <li>
 Ensure all your team members are meeting their individual monthly targets.
 </li>
 <li>
 Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.
 </li>
 <li>
 Ensure consistent execution of Izil Spa and Store policies and procedures.
 </li>
 <li>
 Ensure merchandising and visual standards are organized, clean and presentable.
 </li>
 <li>
 Always maintain hygienic and clean work areas and ensure that the Store and Spa follow the standard guidelines of Dubai Municipality.
 </li>
 <li>
 Ensure that you represent the Store and Spa to the highest level of professionalism and are always in uniform attire.
 </li>
 <li>
 Maintain staff records, including Sales reports, working schedules, Attendance, Visa, ID for Municipality check, Hygiene training etc.
 </li>
 <li>
 Ensure proper use and care of all products, equipment, and tools of the Spa &amp; Store.
 </li>
 <li>
 Ensure a weekly or monthly inventory check along with other departments as per the company SOP.
 </li>
 <li>
 Measure the productivity and evaluate all Spa &amp; Store staff every quarter using a performance appraisal form.
 </li>
 <li>
 Arrange regular maintenance services for all Machines &amp; equipment.
 </li>
 <li>
 Handles the reception, customer complaints, and other customer-related concerns.
 </li>
 <li>
 Proactively participate in any marketing/sales initiatives. These initiatives could include special promotions and events.
 </li>
 <li>
 Contribute to the development and improvement of the Spa &amp; Store.
 </li>
 <li>
 A commitment to ensuring the health and safety of the work environment through compliance with the occupational health and safety practices of the company.
 </li>
 <li>
 All other duties as required by the spa &amp; store manager from time to time within the ambit of a Spa and Store manager role.
 </li>
 <li>
 Conduct daily, monthly, and weekly briefings with all staff members.
 </li>
 <li>
 Go through all treatment, Service, and Operational SOP and provide feedback.
 </li>
 <li>
 Identifies and recommends new products and product enhancements to remain competitive in the market.
 </li>
 <li>
 Monitors and manages the payroll function.
 </li>
 <li>
 Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
 </li>
 <li>
 Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
 </li>
 <li>
 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
 </li>
 <li>
 Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Report feedback on the monthly Rota, and ensure the staffing levels are sufficient
 </li>
 <li>
 Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 </ul>
 
 
</div>

Accor

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
M&ouml;venpick Hotels &amp; Resorts (MH&amp;R) is in the &ldquo;moments&rdquo; business. We&rsquo;re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn&rsquo;t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 
Job Description 
The Role<ul><li>
To oversee the Recreation operations and recreation facilities of the Hotel</li><li>
To be entrepreneurial and to think beyond the boundaries is expected and not requested</li><li>
To provide service that is sincere, warm and enthusiastic, ensuring the guests&rsquo; satisfaction</li><li>
To take the time to get to know the guests and to be committed to service excellence</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Coordinating purchasing for the Spa &amp; gym with the finance team as per the hotel procedures</li><li>
Plan gym activities, classes and communicate to members and guests.</li><li>
Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.</li><li>
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li><li>
Regularly complete a competitor analysis and make recommendations as required</li><li>
Work with the marketing team to come up with a plan to meet sales targets.</li></ul>
Operational<ul><li>
Train and develop the recreation team in line with the departmental operating standards</li><li>
Maintain a consistent focus on improving the overall flow of the recreation operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs</li><li>
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities</li><li>
Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions</li><li>
To lead daily Recreation briefings and monthly employee meetings</li><li>
To have a complete understanding of and to adhere to M&ouml;venpick Hotels &amp; Resorts policy relating to Fire, Hygiene, Health and Safety.</li><li>
To drive the performance of the Recreation team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources</li><li>
Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.</li><li>
To ensure a consistently high standard of grooming is followed and by self and team</li><li>
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction</li><li>
Have full knowledge of all products and services provided by the property.</li><li>
Regularly spot check duty shift checklists to ensure tasks are completed.</li><li>
Work with Housekeeping to ensure the Recreation areas and Massage rooms are kept clean and towels are available for members and guests at all times.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li></ul>
Administration:<ul><li>
To work closely with the Finance department to produce monthly financial reports timely &amp; accurately</li><li>
Maintain up to date member records and data base</li><li>
To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve member/guest satisfaction level as well as employee productivity and satisfaction</li><li>
Oversee the implementation of a training plan for all recreation team members</li><li>
Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.</li></ul> 

Qualifications 
<ul><li>
Proven experience working as a Spa Supervisor</li><li>
CPR and First Aid certifications are advantageous</li><li>
Effective communication skills</li><li>
Exceptional customer service skills</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Spa Supervisor

Chalhoub Group

<div>Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.
Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.
From seed to skin, they have a holistic in our approach and have always been &lsquo;Cultivators of Change&rsquo;. At L&rsquo;Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.
What you'll be doing
Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.<ul>
<li>Build and maintain guest experience standards in order to build strong loyalty</li>
<li>Address customers' queries about products, prices, availability, product uses, and services</li>
<li>Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers' expectations</li>
<li>Advise customers on product ranges best suited to their needs</li>
<li>Demonstrate usage and benefits of various brands and products</li>
<li>Generate sales, while achieving line and sales targets, using make up knowledge</li>
<li>Sell-out target tracking at store level</li>
<li>Generate daily sales reports</li>
<li>Participate in achieving incentives</li>
<li>Track post-launch sales at store level</li>
<li>Ensure merchandising levels in the store are met as per the brand guidelines</li>
<li>Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times</li>
<li>Report stock shortages using the stock order form</li>
<li>Ensure stock receipt as per set procedures</li>
</ul>
What you'll need to succeed
<ul><li>Minimum 2 years&rsquo; experience with providing beauty services</li>
<li>Understanding of the luxury customer experience journey</li>
<li>Skilled in performing facials and massages</li>
<li>Strong English communication skills</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Spa Consultant - L'Occitane, Dubai Marina Mall

Marriott International

<div>Additional Information 
Job Number25141446 
Job CategoryAdministrative 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. 
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa Administrator

Vignette Collection

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.<h4 class="jobSectionHeader"> 
Your day to day

Operations &amp; Standards
<ul>
<li>Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.</li>
<li>Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.</li>
<li>Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.</li>
<li>Ensure proper use and care of spa equipment and treatment tools.</li>
<li>Assist the Wellness Manager with operational reporting and audits.</li>
</ul>
Guest Experience
<ul>
<li>Greet and engage with guests, ensuring a warm and professional welcome.</li>
<li>Manage appointment scheduling and ensure seamless guest journeys.</li>
<li>Handle guest concerns or feedback promptly, escalating when necessary.</li>
<li>Support the delivery of personalized spa experiences and service recovery.</li>
</ul>
Team Supervision
<ul>
<li>Supervise and support therapists, receptionists, and attendants during shifts.</li>
<li>Ensure team members are following service protocols, grooming standards, and professional conduct.</li>
<li>Conduct on-the-job training and coaching as directed by the Wellness Manager.</li>
<li>Assist in preparing rosters, ensuring adequate coverage during peak periods.</li>
</ul>
Business &amp; Sales Support
<ul>
<li>Promote upselling of spa treatments, packages, and retail products.</li>
<li>Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.</li>
<li>Support retail inventory control and monthly stocktaking.</li>
<li>Assist with the execution of spa promotions and seasonal offers.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Minimum 2 years' experience in a supervisory or senior therapist role in a luxury spa.</li>
<li>Strong knowledge of spa treatments, product houses, and guest service standards.</li>
<li>Excellent communication and leadership skills.</li>
<li>Ability to multitask and remain calm under pressure.</li>
<li>Financial awareness with basic understanding of spa KPIs and sales performance.</li>
<li>Professional spa therapy qualification required; management or training certifications are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Service Excellence and Guest Focus</li>
<li>Team Leadership and Coaching</li>
<li>Operational Efficiency</li>
<li>Retail and Upselling Skills</li>
<li>Professionalism and Attention to Detail</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Spa Supervisor

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
 </li>
 <li>
 Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
 </li>
 <li>
 Ensure the department operational budget is in line and that all costs are strictly controlled.
 </li>
 <li>
 Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
 </li>
 <li>
 Assists in preparing the annual business plan, forecasts and marketing plan.
 </li>
 <li>
 Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
 </li>
 <li>
 Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
 </li>
 <li>
 Formulate policies and procedures for the spa, recreation and pool operations.
 </li>
 <li>
 Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
 </li>
 <li>
 Prepare periodic reports for senior management on the activities and usage of the spa.
 </li>
 <li>
 Respond to guest feedback and complains proactively and with care.
 </li>
 <li>
 Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
 </li>
 <li>
 Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
 </li>
 </ul>
 
 
 
 
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 </ul>
 
 
 
 
 
 Conducting Human Resources Activities
 
 
 <ul>
 <li>
 Conducting Human Resources Activities
 </li>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Fully embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

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