sales manager

sales coordinator

logistics coordinator

commercial manager

warehouse manager

delivery manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through our global hub in Dubai, and in constantly innovating to ensure our customers 'Fly Better&rsquo;.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an Agile Delivery Manager, IT Program (Offer, Order, and Distribution).
As the Agile Delivery Manager - IT Program , you will be responsible for planning, leading, organising, and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high-visibility initiatives using agile/hybrid(for Package Acquisition) methods in a fast-paced environment that may involve multiple business units.
Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.
In this role you will:
<ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, processes, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done, practicing servant leadership, and encourage discussion, decision making,g and conflict resolution.
</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team-level backlogs.
</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensure each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace, adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g., ScrumDesk, JIRA, etc.).
</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross-functional team skills to improve product backlog throughput, and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both the product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance, and continuous improvements.
</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements, etc., and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
</li><li>Assist with the cost estimation/sizing exercise for both near-term and future initiatives, and assist with preparing the total cost of ownership with the product team, maintain the actuals within the allocated budget, and ensure that forecasting for all the demands is accurately done for the FY.
</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>A Degree or Honours (12+3) or equivalent in Computer Engineering, or Software Engineering.
</li><li>8+ years of experience within Information Technology..
</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
</li><li>Experience in agile delivery within the context of a large technology change programme.
</li><li>Certified SAFe and PMI ACP (additional certifications such as PMI, PRINCE2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
</li><li>Well-versed in the use of tools of software delivery, e.g., ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence, etc.
</li><li>Good architectural knowledge of large-scale systems.
</li><li>Ability to effectively communicate specialist information in an understandable format to all stakeholders.
</li><li>Excellent communication skills, focusing on core Scrum values of openness, honesty, and respect.
</li><li>Hands-on leader with strong people skills.
</li></ul>Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance, and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Agile Delivery Manager

NEP Group

<div>
 1. PURPOSE OF POSITION 
</div>
The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP US region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.
<div>
 2. POSITION KEY RESPONSIBILITIES AND JOB TASKS: 
</div>
<ul>
 <li>People Management: <ul>
 <li>Lead the US TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.</li>
 </ul>
 </li>
 <li> Project Commissioning:
 <ul>
 <li>Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.</li>
 <li>Develop and implement commissioning plans, procedures, and protocols for the TFC support team</li>
 <li>Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.</li>
 </ul>
 </li>
 <li> Support Management:
 <ul>
 <li>Manage KPI s and SLA s that have been agreed with third-party customers</li>
 <li>Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.</li>
 <li>Develop and maintain TFC support processes, including issue tracking, resolution, and reporting.</li>
 <li>Ensure high levels of customer satisfaction through prompt and effective issue resolution.</li>
 </ul>
 </li>
 <li> Quality Assurance:
 <ul>
 <li>Conduct thorough testing and validation of systems during the commissioning phase.</li>
 <li>Ensure compliance with industry standards, safety regulations, and company policies.</li>
 <li>Identify and address any discrepancies or issues during the commissioning process.</li>
 </ul>
 </li>
 <li> Client Interaction:
 <ul>
 <li>Act as the primary point of contact for clients during the commissioning and support phases.</li>
 <li>Provide regular updates and reports to clients on project status and support activities.</li>
 <li>Address client concerns and feedback promptly and effectively.</li>
 </ul>
 </li>
 <li> Continuous Improvement:
 <ul>
 <li>Analyze support data and feedback to identify areas for improvement in commissioning and support processes.</li>
 <li>Implement best practices and innovative solutions to enhance system performance and support services.</li>
 <li>Train and mentor team members to improve their skills and knowledge.</li>
 </ul>
 </li>
 <li> Manage Support Requests:
 <ul>
 <li>Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.</li>
 </ul>
 </li>
 <li> Troubleshoot Issues:
 <ul>
 <li>Diagnose and resolve technical issues during both the commissioning and operational phases.</li>
 </ul>
 </li>
 <li> Provide Training:
 <ul>
 <li>Conduct training sessions for clients and internal teams on system operation and maintenance.</li>
 </ul>
 </li>
 <li> Prepare Documentation:
 <ul>
 <li>Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.</li>
 </ul>
 </li>
 <li> Monitor System Performance:
 <ul>
 <li>Continuously monitor system performance and reliability, implementing corrective actions as needed.</li>
 </ul>
 </li>
 <li> Report Generation:
 <ul>
 <li>Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.</li>
 </ul>
 </li>
 <li> Stay Updated:
 <ul>
 <li>Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.</li>
 </ul>
 </li>
</ul>
<div>
 </div>
 4. OTHER RESPONSIBILITIES 
<ul>
 <li>Attend regular stand-up meetings and report on progress of assigned issues and tasks as</li>
</ul>
directed
<ul>
 <li>Organize support for developed software including writing manuals and operating procedures</li>
</ul>
as well as front-line support
<ul>
 <li>Reasonable travel as directed to meet with other developers and to deploy software within</li>
</ul>
the group
<ul>
 <li>Manage vendors and third party suppliers.</li>
 <li>Liaise and consult with clients as required.</li>
 <li>Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.</li>
 <li>Fulfils the key responsibilities of the position.</li>
 <li>Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.</li>
 <li>Responds to all client enquiries (by phone/email/face to face within 24 hours)</li>
 <li>Completes the necessary paperwork for all work / job transactions.</li>
 <li>Reporting of any client complaints to the Product Manager.</li>
</ul>
 5.QUALIFICATIONS &amp; OTHER INDUSTRY REQUIREMENTS 
<ul>
 <li>Education: Bachelor s in Engineering, Media Tech, or IT</li>
 <li>Experience: 5 10 years in broadcast/media systems commissioning &amp; support</li>
 <li>Advanced programming and operation of the Production Switcher/Vision Mixer</li>
 <li>Advanced programming and operation of Record Replay devices</li>
 <li>Advanced programming and deployment of all IP equipment based on ST2110.</li>
 <li>Superior fault finding of equipment failures.</li>
 <li>Advanced understanding of TCP IP and Networking</li>
</ul>

TFC / Delivery Manager

Cigna

Role Summary:
We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.
Key Responsibilities:
<ul>
<li>Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.</li>
</ul>
<ul>
<li>Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.</li>
</ul>
<ul>
<li>Governance &amp; Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.</li>
</ul>
<ul>
<li>Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.</li>
</ul>
<ul>
<li>Budget &amp; Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.</li>
</ul>
<ul>
<li>Risk &amp; Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.</li>
</ul>
<ul>
<li>Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.</li>
</ul>
Experience and Skills:
<ul>
<li>Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.</li>
</ul>
<ul>
<li>Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).</li>
</ul>
<ul>
<li>Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.</li>
</ul>
<ul>
<li>Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.</li>
</ul>
<ul>
<li>Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.</li>
</ul>
<ul>
<li>Exceptional leadership, communication, and stakeholder engagement skills.</li>
</ul>
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or related field (Master s preferred).</li>
</ul>
<ul>
<li>Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.</li>
</ul>
<ul>
<li>Strategic thinker with a hands-on approach to problem-solving.</li>
</ul>
<ul>
<li>Ability to operate in high-pressure environments and manage competing priorities.</li>
</ul>
<ul>
<li>Experience working in regulated industries (e.g., healthcare, finance, government).</li>
</ul>
<ul>
<li>Familiarity with global delivery models and managing distributed global teams.</li>
</ul>

Program Delivery Manager

Aqovia

Why Aqovia?At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the futureRole OverviewAre you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Dubai, is perfect for professional s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.Your Role: Bridging Technical Expertise and Client EngagementIn This Role You WillGuide Technical Teams: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs. Master Client Relationships: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively. Strategic Growth and Risk Management: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.Key AccountabilitiesSoftware Delivery Management: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality. Embrace Agile Practices: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation. Client Coaching in Agile Product Development: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness. Advocate Agile Engineering Practices: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity. Comprehensive Reporting: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities. Nurture and Manage Technical Teams: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers. Client Experience Management: Oversee the client experience, delivering high satisfaction and engagement. Profitability Oversight: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth. The candidate MUST HAVEAgile Expertise: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework. Leadership Experience: Proven track record in leading software development teams, line management, and project delivery management. Tool Proficiency: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps. Exceptional Communication Skills: Ability to distil complex technical issues into simple terms. Resource Management: Experience in resource allocation and adherence to organisational policies.Why Join Aqovia?Impactful Work   Be part of a high-growth organisation shaping the future of fintech.Career Growth   We invest in talent and provide opportunities for professional advancement.Collaborative Culture   We value teamwork, transparency, and continuous learning.Comprehensive package   Competitive salary, healthcare, and much more.Diversity &amp; InclusionAqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.

Software Delivery Manager

aQovia

<div>Why Aqovia?
At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.
This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future
Role Overview
Are you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Dubai, is perfect for professional&rsquo;s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.
Your Role: Bridging Technical Expertise and Client Engagement
In This Role You Will<ul>
<li>
Guide Technical Teams: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs.</li>
<li>Master Client Relationships: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively.</li>
<li>Strategic Growth and Risk Management: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.</li>
</ul>
Key Accountabilities<ul>
<li>
Software Delivery Management: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality.</li>
<li>Embrace Agile Practices: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation.</li>
<li>Client Coaching in Agile Product Development: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness.</li>
<li>Advocate Agile Engineering Practices: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity.</li>
<li>Comprehensive Reporting: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities.</li>
<li>Nurture and Manage Technical Teams: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers.</li>
<li>Client Experience Management: Oversee the client experience, delivering high satisfaction and engagement.</li>
<li>Profitability Oversight: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth.</li>
</ul>
The candidate MUST HAVE<ul>
<li>
Agile Expertise: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework.</li>
<li>Leadership Experience: Proven track record in leading software development teams, line management, and project delivery management.</li>
<li>Tool Proficiency: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps.</li>
<li>Exceptional Communication Skills: Ability to distil complex technical issues into simple terms.</li>
<li>Resource Management: Experience in resource allocation and adherence to organisational policies.</li>
</ul>
Why Join Aqovia?<ul>
<li>
Impactful Work &ndash; Be part of a high-growth organisation shaping the future of fintech.</li>
<li>Career Growth &ndash; We invest in talent and provide opportunities for professional advancement.</li>
<li>Collaborative Culture &ndash; We value teamwork, transparency, and continuous learning.</li>
<li>Comprehensive package &ndash; Competitive salary, healthcare, and much more.</li>
</ul>
Diversity &amp; Inclusion
Aqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.</div>

Paradigm Solutions

Key Responsibilities: <ul>
<li>Manage the software release process, ensuring on-time and high-quality deliveries.</li>
 <li>Facilitate communication across teams, aligning priorities and ensuring smooth collaboration.</li>
 <li>Identify opportunities for process improvements and implement best practices for efficient delivery.</li>
 <li>Establish clear release schedules and milestones, keeping stakeholders informed.</li>
 <li>Monitor and mitigate risks that may impact delivery timelines and dependencies.</li>
 <li>Drive continuous improvement, fostering a culture of accountability and operational excellence.</li>
 </ul>
 Required Skills &amp; Experience: <ul>
 <li>3-5 years of experience in a software delivery or project management role.</li>
 <li>Proven expertise in coordinating software releases and working across multiple functions.</li>
 <li>Strong problem-solving and organizational skills.</li>
 <li>Ability to drive process improvements without enforcing a specific methodology (Agile, Scrum, etc.).</li>
 <li>Excellent communication and stakeholder management abilities.</li>
 <li>Experience with release management and risk mitigation.</li>
 </ul>
 Preferred Qualifications: <ul>
 <li>Familiarity with software development life cycle (SDLC) and best practices.</li>
 <li>Background in software development and testing is a must.</li>
 <li>Experience in organizations with evolving project workflows.</li>
 <li>Bachelor degree in computer engineering or computer since is a plus.</li></ul><ul>
 </ul>

Mid-Level Delivery Manager

DXC Technology

<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

Explore 6513+ Delivery manager in Dubai this November. Find roles across top companies and apply now to boost your career.

6513 delivery manager jobs IN Dubai

Agile Delivery Manager

TFC / Delivery Manager

Program Delivery Manager

Software Delivery Manager

Software Delivery Manager

Mid-Level Delivery Manager

ServiceNow Service Delivery Manager