sales manager

sales coordinator

commercial manager

delivery driver

warehouse assistant

delivery manager

QualityKiosk

<p></p><div><div><div><div><div><div><div><ul>MS - Banking &amp; FSDubai</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
11 Nov 2025</div></div></div><div><div><div>
End Date</div><div>
10 Jan 2026</div></div></div><div><div><div>
Required Experience</div><div>
15 - 17 Years</div></div></div></ul></div></div></div></div></div></div></div><p></p><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Designation</p><p>
Delivery Manager</p></div><div><p>
Closing Date</p><p>
10 Jan 2026</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
MainBU</p><p>
Quality Engineering</p></div><div><p>
Sub BU</p><p>
MS - Banking &amp; FS</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Region</p><p>
MEA</p></div><div><p>
State</p><p>
Dubai</p></div><div><p>
City</p><p>
Dubai</p></div><div><p>
Working Location</p><p>
Dubai</p></div><div><p>
Client Location</p><p>
Dubai</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div></div><div><div>
 ISTQB
</div><p>PMP
</p><p>AGILE SCRUM MASTER
</p><p>QA FUNDAMENTALS
</p></div></div><div><p>Highest Education</p><p>
No data available
</p></div><div><p>CERTIFICATION</p><p>
No data available
</p></div><div><p>Working Language</p><p>
No data available
</p></div></div></div></div><div><div><div><div>JOB DESCRIPTION</div></div><p>
15+ years of experience in IT with a minimum of 5+ years in test governance, test strategy, or QA leadership roles. Strong understanding of software testing lifecycle (STLC), QA methodologies, and industry standards. Hands-on experience with test management and automation tools. Familiarity with regulatory environments (e.g., financial services, healthcare) is a plus. Experience in managing vendor-led QA or outsourced testing environments. Excellent stakeholder engagement, communication, and presentation skills. Experience with Agile, Scrum, SAFe, or other scaled agile methodologies. Certifications like ISTQB Advanced, TMMi Assessor, PMP, or SAFe Agile are desirable. Testing Governance &amp; Strategy Define, implement, and evolve enterprise-level testing governance frameworks, policies, and standards. Establish consistent testing methodologies across Agile, DevOps, and traditional delivery models. Align testing governance with organizational risk, compliance, and quality goals. Process Oversight &amp; Compliance Monitor testing processes and ensure adherence to governance policies across all projects and teams. Conduct regular health checks, audits, and quality assessments to ensure process compliance and continuous improvement. Ensure testing metrics and KPIs are defined, measured, and reported to key stakeholders. Stakeholder Management Act as the central point of contact for testing governance across business units, QA teams, and third-party vendors. Collaborate with program managers, delivery leads, business analysts, and technical leads to drive quality assurance objectives. Tooling &amp; Automation Alignment Provide guidance on the selection and governance of test tools, automation frameworks, and test management platforms (e.g., JIRA, ALM, Selenium, Tosca). Support integration of testing tools with CI/CD pipelines and DevOps practices. Leadership &amp; Mentorship Mentor and guide QA leads and testers on best practices in governance, defect management, test strategy, and risk</p></div></div></div></div><p></p>

Delivery Manager

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better<br>
</p> <p>Join our Agile Delivery<br>
 team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile<br>
 methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.<br>
</p><p>As an <b>Agile Delivery Manager - iXR </b>, you will be responsible for planning, leading, organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid(for Package Acquisition) methods in a fast paced environment that may involve multiple business units.<br>
</p> <p><b>In this role you will:</b><br>
</p><ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit intiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team?s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
</li><li>Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
</li></ul><h5 class="jobSectionHeader"><b>Qualification<br>
</b></h5>
<p> <b>To be considered for the role, you must meet the below requirements:</b><br>
</p><ul><li>Degree in Computer Science or equivalent
</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
</li>Experience in agile delivery within the context of a large technology change programmes.<br>
<li>
</li></ul><p><br>
<b>Knowledge/skills:
</b></p><ul><li>Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
</li><li>Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
</li><li>Good architectural knowledge of large scale systems.
</li><li>Ability to effectively communicate specialist information in an understandable format to all stakeholders.
</li><li>Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
</li><li>Hands-on leader with strong people skills.
</li></ul><p>Leadership Role: Yes
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

Agile Delivery Manager

Aqovia

Why Aqovia?At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the futureRole OverviewAre you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Dubai, is perfect for professional s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.Your Role: Bridging Technical Expertise and Client EngagementIn This Role You WillGuide Technical Teams: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs. Master Client Relationships: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively. Strategic Growth and Risk Management: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.Key AccountabilitiesSoftware Delivery Management: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality. Embrace Agile Practices: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation. Client Coaching in Agile Product Development: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness. Advocate Agile Engineering Practices: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity. Comprehensive Reporting: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities. Nurture and Manage Technical Teams: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers. Client Experience Management: Oversee the client experience, delivering high satisfaction and engagement. Profitability Oversight: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth. The candidate MUST HAVEAgile Expertise: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework. Leadership Experience: Proven track record in leading software development teams, line management, and project delivery management. Tool Proficiency: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps. Exceptional Communication Skills: Ability to distil complex technical issues into simple terms. Resource Management: Experience in resource allocation and adherence to organisational policies.Why Join Aqovia?Impactful Work   Be part of a high-growth organisation shaping the future of fintech.Career Growth   We invest in talent and provide opportunities for professional advancement.Collaborative Culture   We value teamwork, transparency, and continuous learning.Comprehensive package   Competitive salary, healthcare, and much more.Diversity &amp; InclusionAqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.

Software Delivery Manager

CNS Middle East

<div><b>Company Description</b><p><br>
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br>
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br>
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><b><br>
Job Description</b><p><br>
Responsible for managing end-to-end IT service delivery across multiple accounts, ensuring SLA compliance, operational excellence, and customer satisfaction. Oversee daily operations, team performance, and service governance in line with ITIL standards. Coordinate with internal teams and vendors to deliver reliable managed services, drive process improvements, and maintain strong client relationships with key stakeholders such as EHS, MOHAP, and IACAD.</p><p><b>
DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Oversee end-to-end IT service delivery for clients, ensuring adherence to SLAs, KPIs, and contractual obligations.</li><li>
Lead and manage on-site and offshore support teams, including Service Desk, NOC, Network, and Infrastructure resources.</li><li>
Conduct regular governance and review meetings with clients to present service performance, improvement plans, and incident trends.</li><li>
Manage the incident, problem, and change management processes in compliance with ITIL standards.</li><li>
Monitor and ensure high service availability, quick issue resolution, and effective escalation management.</li><li>
Collaborate with internal departments (HR, Finance, Procurement, and Logistics) to ensure smooth resource and operational management.</li><li>
Drive continuous service improvement initiatives, including automation, proactive monitoring, and process optimization.</li><li>
Prepare and present monthly performance and SLA reports, highlighting service metrics, CSAT, and action plans.</li><li>
Manage resource planning, hiring, replacements, and performance reviews in coordination with HR and project leads.</li><li>
Ensure cost efficiency and margin control while maintaining high-quality service delivery.</li><li>
Oversee vendor coordination for renewals, upgrades, and issue resolutions (e.g., Cisco, Dynatrace, ManageEngine, VMware, etc.).</li><li>
Maintain strong client relationships with IT Directors and senior stakeholders, acting as a single point of contact (SPOC) for all service-related matters.</li><li>
Ensure compliance with organizational policies, governance frameworks, and audit requirements.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Education</b></p><ul><li><p>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</p></li><li><p>
Master&rsquo;s Degree in IT Management, Business Administration (MBA), or related field is Desired.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
Minimum 8&ndash;10 years of experience in IT operations or service delivery, including 3&ndash;5 years in a managerial role</p></li><li><p>
Experience managing large-scale managed service contracts for government or healthcare sectors (Desired)</p></li></ul><p><b>
Skills &amp; Abilities</b></p><ul><li><p>
Strong leadership, communication, and stakeholder management skills</p></li><li><p>
In-depth understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management)</p></li><li><p>
Proven ability to manage cross-functional teams and ensure SLA compliance</p></li><li><p>
Excellent reporting, analytical, and coordination skills</p></li></ul><p><b>
Desired:</b></p><ul><li><p>
ITIL v4 Certified</p></li><li><p>
PMP or equivalent project management certification</p></li><li><p>
Experience in automation, monitoring tools (e.g., Dynatrace, ManageEngine, BMC Helix)</p></li><li><p>
Strong financial and contractual management capabilities</p></li></ul><b><br>
Additional Information</b><div></div><p><i><br>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</i></p></div>

Service Delivery Manager

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better
 <br/>
 <br/>
 Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.
 <br/>
 <br/>
 As an
 <strong>
  Agile Delivery Manager - iXR
 </strong>
 , you will be responsible for planning, leading, organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid(for Package Acquisition) methods in a fast paced environment that may involve multiple business units.
 <br/>
 <br/>
 <strong>
  In This Role You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
  </li>
  <li>
   Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit intiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
  </li>
  <li>
   Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
  </li>
  <li>
   Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
  </li>
  <li>
   Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
  </li>
  <li>
   Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team?s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
  </li>
  <li>
   Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
  </li>
  <li>
   Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
  </li>
  <li>
   Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
  </li>
  <li>
   Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
   <br/>
   <br/>
  </li>
 </ul>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for the role, you must meet the below requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in Computer Science or equivalent
  </li>
  <li>
   Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
  </li>
  <li>
   Experience in agile delivery within the context of a large technology change programmes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge/skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
  </li>
  <li>
   Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
  </li>
  <li>
   Good architectural knowledge of large scale systems.
  </li>
  <li>
   Ability to effectively communicate specialist information in an understandable format to all stakeholders.
  </li>
  <li>
   Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
  </li>
  <li>
   Hands-on leader with strong people skills.
   <br/>
   <br/>
  </li>
 </ul>
 Leadership Role: Yes
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
</div>


Agile Delivery Manager - iXR

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Service Delivery Manager (Data Management) for one of our partners, a global leader in the IT Services and IT Consulting.
<br><br>
<b>Job Summary:</b><br>
The Country Delivery Manager acts as the primary point of contact for delivery-related matters within a country, however, the delivery specialist within the customer level. They align the organization's delivery objectives with client expectations, ensuring operational excellence and customer satisfaction. They also play a critical role in resource management, stakeholder engagement, and risk management.
<br><br>
<b>Responsibilities:</b><br>
Project Delivery
<br>Oversee the delivery of projects alignment with organizational goals & client expectations.
<br><ul>
<li>Ensure timely and within-budget completion.</li>
<li>Resolve delivery-related issues, bottlenecks, and conflicts.</li>
<li>Allocate and optimize resources (human, financial, and material) to meet project demands</li>
</ul>
Client Relationship Management
<br><ul>
<li>Build and maintain strong client relationships to long-term partnerships.</li>
<li>Understand client needs and ensure the delivery team addresses them effectively.</li>
<li>Resolve delivery-related issues, bottlenecks, and conflicts.</li>
<li>Address escalations and resolve complex issues promptly to minimize project impact.</li>
</ul>
Financial Oversight
<br><ul>
<li>Manage budgets related to delivery activities within the country.</li>
<li>Ensure financial targets are achieved or exceeded.</li>
<li>Provide regular financial reporting and forecasts to senior management.</li>
</ul>
Strategic Planning
<br><ul>
<li>Contribute to the organizations strategic plans for the country by providing recommendations.</li>
<li>Support business development initiatives.</li>
<li>Communicate delivery progress, updates, and challenges to stakeholders.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field (Masters degree or PMP/CDMP certification is an advantage).</li>
<li>8+ years of experience managing data management and data integration projects, including data quality, data governance, ETL, and data warehousing initiatives.</li>
<li>Proven experience leading delivery teams in the banking sector, with additional exposure to public sector and telecom projects.</li>
<li>Strong background in client delivery management across consulting or IT services environments, supporting enterprise-level data transformation initiatives.</li>
<li>Solid understanding of data management frameworks such as DAMA-DMBOK and hands-on experience implementing related best practices.</li>
<li>Being an ARABIC speaker is a must.</li>
</ul>
Technical & Professional Skills
<br><ul>
<li>Deep knowledge of data architecture, governance, and analytics platforms.</li>
<li>Proficiency with tools such as Informatica, Power BI, SQL, AWS, Azure Data Services, and Snowflake.</li>
<li>Strong command of project financial management, including budgeting, forecasting, and cost optimization.</li>
<li>Skilled in Agile and Hybrid delivery methodologies tailored for data and analytics environments.</li>
<li>Excellent analytical, organizational, and problem-solving abilities, with a focus on delivery excellence.</li>
<li>Strong communication and presentation skills, capable of bridging technical and business discussions effectively.</li>
</ul>
Leadership & Interpersonal Skills
<br><ul>
<li>Proven ability to lead, mentor, and inspire diverse technical teams across regions.</li>
<li>Exceptional stakeholder management and client engagement capabilities.</li>
<li>Skilled in resolving delivery challenges, managing escalations, and maintaining high client satisfaction.</li>
<li>Strategic thinker with a results-oriented approach, aligning delivery execution with business objectives.</li>
<li>Collaborative and adaptable leadership style, fostering accountability and continuous improvement.</li>
</ul>
Additional Requirements
<br><ul>
<li>Experience working within banking and financial data ecosystems.</li>
<li>Willingness to travel across GCC countries to support project delivery in the banking, public sector, and telecom domains.</li>
</ul>


Service Delivery Manager (Data Management)

DXC Technology

<p><strong>Key Responsibilities:</strong></p> <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> <p><strong>Client Relationship Management:</strong></p> <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> <p><strong>Project Management:</strong></p> <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> <p><strong>Quality Assurance and Improvement:</strong></p> <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> <p><strong>Team Leadership and Development:</strong></p> <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> <p><strong>Service Monitoring and Reporting:</strong></p> <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

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