sales manager

project manager

account manager

sales coordinator

construction manager

delivery manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group. 
 Join our Agile Delivery 
 team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile 
 methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group. 
 The 

 Agile Delivery Manager 
 is responsible for planning, leading, organising and motivating scrum teams, either within a Release Train or outside, to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid methods, in a fast paced environment that may involve multiple business units. 

 In this role you will: 
<ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
</li><li>Be responsible for driving delivery of large scale internal development and vendor tender across Emirates Network Operations. T he environment is fast paced, with tight timelines and high operational impact. The focus is on delivering internally built systems as well as tendering for a large vendor implementations.
</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
</li><li>Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
</li></ul><h5 class="jobSectionHeader">Qualification 
</h5>
<div> To be considered for the role, you must meet the below requirements: 
<ul><li>Degree in Computer Science or equivalent
</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
</li>Experience in agile delivery within the context of a large technology change programmes. 
<li>
</li></ul> 
Knowledge/skills:
<ul><li>Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
</li><li>Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
</li><li>Good architectural knowledge of large scale systems.
</li><li>Ability to effectively communicate specialist information in an understandable format to all stakeholders.
</li><li>Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
</li><li>Hands-on leader with strong people skills.
</li><li>Experience in operational domains such as network operations, crew management or rostering will be an advantage, particularly where delivery impacts live operations.
</li></ul></div>Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Agile Delivery Manager

Muller's Solutions

<div>M&uuml;ller&rsquo;s Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations.
Key Responsibilities:
Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing:<ul><li>
Continuous operations and support, ensuring the platform is always available, reliable, and performing optimally to meet organizational needs.</li><li>
Enhancements driven by the backlog, prioritizing and implementing improvements and new features that align with business objectives and user feedback.</li><li>
Coordination of releases and deployments, managing schedules, resources, and communication to guarantee smooth transitions and minimal disruption.</li></ul>
Serve as the main escalation point and decision-maker for delivery-related issues, ensuring that:<ul><li>
Problems are resolved quickly through effective troubleshooting, root cause analysis, and engagement with relevant teams.</li><li>
Risks are effectively controlled by proactively identifying potential issues and implementing mitigation strategies.</li><li>
Delivery obligations are fulfilled in accordance with agreed timelines, quality standards, and contract requirements.</li></ul>
Collaborate closely with stakeholders to:<ul><li>
Comprehend and prioritize demands, balancing competing needs to deliver maximum value to the organization.</li><li>
Question and verify requirements when necessary, ensuring clarity, feasibility, and alignment with strategic goals.</li><li>
Guarantee alignment between business objectives and platform capabilities, facilitating seamless integration and optimal use of ServiceNow features.</li></ul>
Provide strong leadership to the delivery teams, which include:<ul><li>
Technical consultants and developers, guiding them to apply best practices, innovate, and maintain high code quality.</li><li>
Business analysts, supporting requirement gathering, documentation, and communication between business and technical teams.</li><li>
QA and support personnel, ensuring thorough testing, issue identification, and responsive support services.</li></ul>
Lead delivery governance and uphold standards, ensuring:<ul><li>
Consistent development practices that adhere to organizational policies and industry standards.</li><li>
Controlled release processes that minimize risk, ensure quality, and provide clear documentation.</li><li>
Alignment to platform design and reuse principles, promoting efficient, maintainable, and scalable solutions.</li></ul>
Ensure quality and accountability across delivery, including:<ul><li>
Reviewing progress against commitments, conducting regular status meetings and reporting to stakeholders.</li><li>
Monitoring delivery KPIs and SLAs, analyzing performance data to identify trends and areas for improvement.</li><li>
Supporting issue resolution and performance improvement initiatives to enhance service quality and customer satisfaction.</li></ul>
Act as a trusted point of contact for stakeholders, capable of:<ul><li>
Representing technical and functional decisions clearly and effectively, bridging communication between business and IT teams.</li><li>
Managing expectations and resolving conflicts diplomatically to maintain positive relationships and project momentum.</li><li>
Standing behind delivery teams with confidence, advocating for resources, and providing guidance to overcome challenges.</li></ul>
Support continuous improvement of service delivery, including:<ul><li>
Identifying inefficiencies and bottlenecks through regular process reviews and feedback collection.</li><li>
Driving optimisation of processes and workflows to increase efficiency, reduce costs, and improve user experience.</li><li>
Promoting effective use of ServiceNow capabilities by encouraging adoption of new features, best practices, and ongoing training.</li></ul> 

Requirements 
7 to 10+ years of experience in Service Delivery, with extensive knowledge of ServiceNow
platforms, including:<ul><li>
In-depth understanding of various ServiceNow modules and features such as:</li><li><ul><li>
ITSM</li><li>
ITOM / CMDB</li><li>
HRSD / enterprise services</li><li>
CSM</li></ul></li></ul>
Capable of:<ul><li>
Confidently engaging with both technical teams and business stakeholders</li><li>
Critically evaluating requirements and assumptions when necessary</li><li>
Converting high-level requirements into actionable delivery strategies</li></ul>
Demonstrated experience in managing:<ul><li>
Multiple ServiceNow delivery streams, including operations and enhancements</li><li>
Backlog-driven development prioritization</li><li>
Cross-functional teams</li></ul>
Strong knowledge of:<ul><li>
Service delivery models and governance frameworks</li><li>
Management of SLAs and KPIs</li><li>
Release and change management procedures</li></ul>
Ability to:<ul><li>
Assertively participate in stakeholder discussions and justify delivery decisions</li><li>
Effectively support and represent delivery teams</li><li>
Maintain control in complex or high-pressure situations</li></ul>
Preferred Qualifications:<ul><li>
ITIL Foundation or higher certification</li><li>
ServiceNow Certified System Administrator or other relevant certifications</li><li>
Experience working with Agile methodologies and project management tools</li><li>
Familiarity with automation and workflow optimization within the ServiceNow platform</li></ul> 

Benefits 
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.</div>

ServiceNow Service Delivery Manager

Connor Consulting

<div>Service Delivery Manager &ndash; Software Publisher Services &ndash; anywhere in MEA 


&quot;Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?&quot; 
About the Company 

Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base. 
We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where the delivery engine is as strong as the commercial engine. 
The Opportunity 

We are looking for a Delivery Manager / Senior Manager to own and build the delivery infrastructure for our Software Publisher Services practice. This is a pivotal role: you sit at the centre of the organisation, ensuring that every engagement is delivered consistently, every process is documented and followed, and every team member is developed and deployed effectively. 
This is not a client-facing commercial role, and it is not a project management role. You will not own client relationships or carry revenue targets. Instead, you will build and maintain the business systems that everyone else relies on: tracking, quality frameworks, resource management, team development, and governance. Your success is measured by the strength of the infrastructure you create and the capability of the teams you grow. 
The right person for this role is a systems thinker who finds satisfaction in building infrastructure that scales, who understands that authority comes from demonstrated value rather than positional power, and who can operate effectively across a matrix structure spanning multiple regions and clients. 
Key Accountabilities 
Governance and Delivery Infrastructure
<ul>
<li>Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. This includes project tracking systems, dashboards, documented processes, and engagement lifecycle frameworks.</li>
<li>Own the delivery system end-to-end. Your processes and frameworks become business standards that the entire organisation operates within, not optional guidance, but the way we work.</li>
<li>Provide the leadership team with the operational data they need to make informed decisions without being operationally involved: delivery status, budget positions, risk indicators, and capacity outlook.</li></ul> 


Culture and Team Identity
<ul>
<li>Build and sustain a strong, unified team culture across all regions. Our delivery teams operate as one global team, there is no distinction between onshore and offshore, front office and back office. You are the person who makes that identity real, not just aspirational.</li>
<li>Create an environment where people want to do their best work. Culture is not a side project, it is the foundation that every process, framework, and governance cadence is built on. If the culture is wrong, nothing else works at scale.</li>
<li>Foster professional pride in delivery standards. When the team sees quality and consistency as part of their identity rather than something imposed on them, you have built something that sustains itself.</li>
<li>Connect people across geographies. In a distributed team, culture does not happen by accident. You deliberately create the forums, rituals, and shared experiences that make people feel part of something larger than their individual engagement.</li>
<li>Champion inclusion and professional development as core cultural values. Every team member, regardless of region, role level, or tenure, should see a clear path forward and feel invested in by the organisation.</li></ul> 


Quality Framework
<ul>
<li>Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement. Directors set the quality expectations for their clients; you build the infrastructure that reliably delivers against those expectations.</li>
<li>Identify quality and consistency issues across regions before they reach clients. You are the organisation's early warning system for systemic delivery risks.</li>
<li>Drive continuous improvement in quality outcomes through data, process refinement, and structured governance.</li></ul> 


Resource and Capacity Management
<ul>
<li>Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.</li>
<li>Build and maintain a rolling capacity view so the organisation can plan proactively rather than react to resourcing gaps.</li>
<li>Own time-to-fill performance, ensuring that engagements are staffed with the right people quickly and efficiently.</li></ul> 


Team Development
<ul>
<li>Primary owner of career development, skills frameworks, and training for the delivery and technical teams. You are responsible for growing the capability of the people who deliver our work.</li>
<li>Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.</li>
<li>Manage onboarding effectiveness, ensuring new team members are productive and contributing within a defined timeframe.</li>
<li>Initiate and manage performance improvement plans where needed. You own the people development infrastructure.</li></ul> 
What We Expect in Return

This role carries significant organisational influence. With that comes a set of commitments we expect: 
<ul>
<li>
Build your authority through demonstrated value. When the infrastructure you create makes people's jobs easier and delivery more consistent, compliance becomes a professional standard, not something you have to enforce.</li>
<li>Be transparent about delivery risks. Your role is to surface reality, not to filter it. The leadership team depends on your data to make good decisions.</li>
<li>Prioritise quick wins. Sequence your work so that the organisation sees value early. Each piece of infrastructure you deliver builds the trust needed for the next.</li>
<li>Work collaboratively with Directors as a genuine partner. They own the client relationships; you provide the infrastructure that supports them. Engage constructively, share information openly, and treat each other's domains with respect.</li>
<li>Protect the team culture you build. As the organisation grows, the culture either scales deliberately or it dilutes. You are accountable for making sure it scales.</li></ul> 
How This Role Works Day-to-Day

We have deliberately structured this role to sit at the centre of the organisation, connected to every function but operating in a distinct lane. Here is what that looks like in practice: 


Your focus

Delivery infrastructure, quality frameworks, process design, resource management, team development, and operational governance across all clients and regions. 
Not your focus

Client commercial relationships, revenue targets, new business development, or day-to-day client communication &mdash; we have dedicated Directors and Account Managers for this. 
Your governance rhythm

Structured weekly and monthly forums with the leadership team and delivery teams. You provide the data, analysis, and recommendations that inform decisions across the business. 
How you get things done

Through infrastructure and influence. You build systems that people rely on because they make delivery better. Your authority comes from the value of what you build, not from hierarchy. 
What your teams handle

Day-to-day client delivery, project management, routine budget conversations, and engagement execution &mdash; all owned by Account Managers and Technical Leads operating within the frameworks you build. 
About You 
Experience &amp; Knowledge
<ul>
<li>Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. You understand what it takes to build delivery infrastructure that scales across multiple clients and regions.</li>
<li>Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable. Understanding the audit lifecycle and client engagement model will accelerate your impact.</li>
<li>Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones. You can point to the infrastructure you built and the outcomes it produced.</li>
<li>Experience managing a shared resource pool or bench model. You understand capacity planning, skills assessment, and the dynamics of matching people to engagements.</li>
<li>International delivery experience. Our teams operate across APAC, EMEA, and the Americas. You are comfortable working across time zones and cultures and understand the challenge of maintaining consistency at a distance.</li>
<li>Experience with delivery tracking tools, dashboards, and reporting systems. You are comfortable with data and use it to drive decisions and surface risks.</li></ul> 


Leadership &amp; Competencies
<ul>
<li>Systems thinker. You see the whole picture and design infrastructure that connects the parts. You think in processes, frameworks, and feedback loops, not just individual tasks.</li>
<li>Influence without authority. You build credibility through demonstrated value. You can get things done in a matrix structure where people do not report directly to you, and you understand that the best systems are the ones people want to use.</li>
<li>Builder mentality. You find genuine satisfaction in creating infrastructure that others rely on. You would rather build a system that works without you than be the person everything depends on.</li>
<li>Collaborative partner. You work effectively with senior commercial leaders who have different priorities and pressures. You provide data and recommendations without overstepping into their decision-making authority.</li>
<li>Culture builder. You understand that a strong team culture is not a byproduct of good process, it is a prerequisite. You have built or shaped team cultures before, particularly across distributed or multi-regional teams, and you know how to make people feel connected to something larger than their individual work.</li>
<li>People developer. You invest in growing your team's capability because you understand that team quality is infrastructure. Skilled, confident people are the foundation everything else is built on.</li>
<li>Transparent communicator. You surface reality. You present data honestly, flag risks early, and never filter information to make things look better than they are.</li></ul> 


Qualifications
<ul>
<li>Degree-level education or equivalent professional experience.</li>
<li>Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar).</li>
<li>ITAM, SAM, or vendor-specific compliance certifications are a plus but not required.</li></ul> 
What We Offer
<ul>
<li>A role at the centre of a specialist advisory firm's operating model. You are not a support function, you are the person who builds the infrastructure that makes the entire delivery engine work.</li>
<li>An organisational structure where your role has clear authority. The delivery standards and processes you build are treated as business infrastructure that the entire leadership team reinforces.</li>
<li>Directors who actively champion the delivery standards you set. You are not fighting for relevance, the organisation is designed so that every function depends on the systems you maintain.</li>
<li>The opportunity to build from a strong foundation. We have a growing client base, capable delivery teams, and senior leadership commitment to operational excellence. Your job is to build the infrastructure that takes us from good to consistently excellent.</li>
<li>A collaborative leadership team that values transparency, shared information, and mutual support.</li>
<li>Competitive compensation package commensurate with the strategic importance and organisational impact of the role.</li></ul> 


Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You&rsquo;ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity. 

Connor Consulting Partners, LLC is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you. 


Join us and be part of our Global Team. Apply now!</div>

Service Delivery Senior Manager – Software Publisher Services - anywhere in MEA

Genius HRTech Dubai

<div>We are hiring for a role of Manager &ndash; Marketing &amp; Home Delivery with a leading Food and Beverage company
Location Dubai
A. Marketing &amp; Brand Management
Develop and execute integrated marketing strategies aligned with business objectives across markets. &bull; Ensure consistent brand positioning, visual identity, and communication across all channels and geographies. &bull; Lead campaign planning and execution across offline and digital channels to drive traffic, dine-in sales, brand awareness, and delivery revenue. &bull; Drive new product launches, seasonal campaigns, value promotions, and brand collaborations in partnership with operations and external agencies. &bull; Manage the digital marketing ecosystem, including social media, paid media, SEO/SEM, influencer activity, content planning, email marketing, and website updates where applicable. &bull; Oversee content strategy and brand storytelling to ensure relevance, consistency, and strong consumer engagement. &bull; Monitor campaign ROI, reach, engagement, acquisition, and conversion metrics, and continuously optimize spends and channel mix. &bull; Work closely with operations and finance teams to ensure marketing initiatives translate into measurable revenue growth and profitable outcomes. &bull; Track competitive activity, customer trends, pricing moves, and market insights to refine strategy and identify growth opportunities.
B. Home Delivery Strategy &amp; Operations
Own end-to-end delivery performance across all participating brands and markets. &bull; Drive delivery revenue growth, order volumes, channel profitability, and customer retention. &bull; Manage and optimize relationships with aggregators and delivery partners across markets, including day to-day issue resolution and escalation management. &bull; Lead commercial negotiations on commissions, visibility, campaigns, service levels, promotional mechanics, and contractual terms. &bull; Optimize menu engineering, pricing architecture, combos, offers, imagery, and merchandising to improve conversion and ticket size on delivery platforms. &bull; Monitor and improve key delivery KPIs such as SLA adherence, preparation and dispatch delays, order accuracy, cancellation rates, refund trends, complaints, and platform ratings.
C. Data Analytics, MIS &amp; Performance Management &bull; Build and manage robust MIS and reporting frameworks across marketing and delivery operations. &bull; Analyze daily, weekly, and monthly performance data to derive actionable insights by brand, outlet, platform, market, and campaign. &bull; Track campaign effectiveness, aggregator performance, customer behavior, menu performance, discount efficiency, and profitability trends. &bull; Drive real-time decision-making through dashboards, performance reviews, variance analysis, and commercial diagnostics. &bull; Identify opportunities for revenue optimization, cost control, productivity improvement, and process efficiency. &bull; Present insights, trends, and recommendations to senior leadership in a concise and business-focused manner.
D. Customer Experience &amp; Continuous Improvement &bull; Monitor customer feedback, ratings, reviews, and complaint patterns across all relevant channels and platforms. &bull; Partner with operations teams to improve end-to-end guest experience in delivery and brand touchpoints. &bull; Drive service recovery improvements and root-cause analysis for recurring issues. &bull; Implement continuous improvement initiatives based on data, customer feedback, and market learning to strengthen service consistency across brands and geographies.
E. Stakeholder &amp; Cross-Functional Management &bull; Collaborate closely with operations, finance, supply chain, culinary, IT, and brand teams to ensure coordinated execution. &bull; Align marketing and delivery initiatives with business priorities, outlet capabilities, and budget parameters. &bull; Work with regional and market teams to maintain consistency while adapting execution to local consumer preferences and platform dynamics. &bull; Support internal reviews, business planning cycles, and leadership updates with reliable data and practical recommendations. &bull; Build and manage robust MIS and reporting frameworks across marketing and delivery operations. &bull; Analyze daily, weekly, and monthly performance data to derive actionable insights by brand, outlet, platform, market, and campaign. &bull; Track campaign effectiveness, aggregator performance, customer behavior, menu performance, discount efficiency, and profitability trends. &bull; Drive real-time decision-making through dashboards, performance reviews, variance analysis, and commercial diagnostics. &bull; Identify opportunities for revenue optimization, cost control, productivity improvement, and process efficiency. &bull; Present insights, trends, and recommendations to senior leadership in a concise and business-focused manner.</div>

Manager – Marketing & Home Delivery

Mercer

<div><h2 class="jobSectionHeader">Company:</h2>
Mercer
<h2 class="jobSectionHeader">Description:</h2>
<h1 class="jobSectionHeader">Senior Program Manager &ndash; Talent Solutions Platform Delivery 
</h1><h1 class="jobSectionHeader"> 
About the Role
Mercer is seeking an experienced Senior Program Manager to lead the strategic delivery of large-scale platform initiatives across our Talent Solutions business. This includes enterprise integrations, migrations, new platform builds, and SaaS product development .
This is a high-impact role at the intersection of business strategy, product development, and technical execution . The ideal candidate is a strong technical program leader with experience navigating complex environments, aligning diverse stakeholders, and bringing structure and clarity to initiatives where priorities and expectations may evolve over time.
We are looking for someone with an AI-first mindset , ideally with experience or a strong interest in applying AI-driven thinking to platform strategy, delivery, and innovation.
Your work in this role will help shape the future of Mercer&rsquo;s Talent solutions&mdash;supporting how our products evolve, scale, and continue to deliver trusted insights to more than 11,000 client organizations worldwide . If you are passionate about the future of talent management and talent assessment , this is an opportunity to make a lasting global impact.
Key Responsibilities
<ul><li>Lead end-to-end delivery of large-scale, multi-year enterprise SaaS initiatives , including platform integrations, migrations, and new builds, ensuring delivery within scope, timeline, and budget.
</li><li>Act as the key link between technical teams and business stakeholders , translating strategic goals into actionable delivery plans with clear ownership, governance, decision rights, and change control.
</li><li>Manage multiple concurrent workstreams across product, engineering, operations, business, and sales , while keeping customer and client needs front and center.
</li><li>Drive stakeholder alignment, facilitate decisions, and maintain momentum in a senior, highly collaborative, and opinion-rich environment .
</li><li>Provide transparent, executive-ready communications and reporting on program progress, dependencies, risks, and outcomes.
</li><li>Work effectively across global teams and geographies, balancing global standards with local execution needs .
</li><li>Identify and mitigate delivery risks, manage interdependencies, and ensure disciplined execution across complex initiatives.
</li><li>Foster a delivery culture that embraces innovation, adaptability, and continuous improvement.
</li></ul>Required Experience and Skills
<ul><li>10+ years of experience in technical project or program management, including leading new platform builds with multiple dependencies and tight timelines.
</li><li>Strong experience delivering programs using Agile or iterative methodologies .
</li><li>Demonstrated ability to manage complex cross-functional programs involving business and technical stakeholders.
</li><li>Exceptional senior stakeholder management and influencing skills.
</li><li>Excellent written and verbal communication skills in English .
</li><li>Strong analytical, problem-solving, and decision-making capabilities.
</li><li>Ability to work effectively in ambiguous, evolving environments with a high degree of ownership and resilience.
</li></ul>Preferred Qualifications
<ul><li>Experience with HR technology platforms , particularly in areas such as assessment, learning and development, talent acquisition , or related domains.
</li><li>Experience working in a global, matrixed organization .
</li><li>Experience living and working outside your home country .
</li><li>Strong interest in the HR/talent space and AI-first solutions .
</li><li>Relevant project management certification such as PMP, PMI-ACP , or equivalent.
</li></ul>Why Join Mercer?
At Mercer, you will have the opportunity to work on meaningful, global challenges that shape the future of work and talent. You will collaborate with talented colleagues across disciplines and geographies, helping organizations around the world understand, assess, and develop their people more effectively.
This is an opportunity to join a purpose-driven organization where your ideas, leadership, and execution will directly influence how trusted talent solutions are built and delivered at scale.
About Mercer
Mercer is a business of Marsh (NYSE: MRSH) , a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues , Marsh helps clients build the confidence to thrive through the power of perspective.
For more information about Mercer, visit www.mercer.com or follow us on LinkedIn.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
</h1><h3 class="jobSectionHeader">Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
</h3><h3 class="jobSectionHeader">Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.</h3></div>

Senior Program Manager – Talent Solutions Platform Delivery

Time Express Parcels

Operations Manager &ndash; Last Mile Delivery (Amazon)Location: Dubai, UAE Company: Time Express Parcels Job Type: Full-timeAbout UsTime Express Parcels is a fast-growing logistics and last-mile delivery company in the UAE, committed to providing reliable, efficient, and customer-focused delivery solutions. As we continue to scale our operations, we are looking for an experienced and results-driven Operations Manager to lead our last-mile delivery network and drive operational excellence.Role OverviewThe Operations Manager &ndash; Last Mile Delivery will be responsible for overseeing end-to-end delivery operations, managing fleet and manpower performance, and ensuring operational KPIs are consistently achieved.This role requires a strong leader with hands-on experience in high-volume logistics environments, capable of driving efficiency, maintaining service quality, and leading large delivery teams in a fast-paced setting.Key Responsibilities<ul><li>Lead and manage daily last-mile delivery operations across assigned regions</li><li>Supervise fleet performance, dispatch activities, and route optimization</li><li>Ensure achievement of operational KPIs including:</li><li>On-Time Delivery (OTD)</li><li>Delivery Success Rate</li><li>Productivity and Cost Efficiency</li><li>Develop, implement, and improve SOPs for sorting, dispatch, and delivery operations</li><li>Monitor driver performance and ensure compliance with company standards and safety regulations</li><li>Coordinate with HR for recruitment, onboarding, and training of delivery associates and drivers</li><li>Manage workforce planning and operational readiness during peak seasons and high-volume periods</li><li>Analyze operational data and prepare performance reports with actionable insights</li><li>Resolve operational challenges quickly while maintaining high customer satisfaction</li><li>Drive continuous improvement initiatives to enhance efficiency and service quality</li><li>Ensure compliance with UAE transport, labor, and operational regulations</li></ul>Requirements<ul><li>Minimum 5+ years of experience in logistics, courier, or last-mile delivery operations</li><li>Prior experience with Amazon (AMZL) or similar high-volume delivery operations is highly preferred</li><li>Proven experience managing large driver fleets and operational teams</li><li>Strong leadership, problem-solving, and decision-making abilities</li><li>Data-driven mindset with excellent analytical and reporting skills</li><li>Ability to thrive in a fast-paced, target-driven environment</li><li>Excellent communication, coordination, and organizational skills</li><li>Proficiency in operational tools, routing systems, and delivery management software</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, courier, or logistics companies within the UAE</li><li>Strong understanding of UAE delivery operations and compliance requirements</li><li>Familiarity with route optimization and fleet management systems</li><li>Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or related field is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth opportunities within a rapidly expanding organization</li><li>Professional and dynamic work environment</li><li>Opportunity to lead large-scale logistics operations in the UAE</li></ul>Work Location: In person &ndash; Dubai, UAEWork Location: In person

Operations Manager - AMAZON

Mace Group

<div>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
The project:
Mace is delivering a large-scale residential development in Dubai, forming part of the city&rsquo;s continued urban growth. The programme involves the delivery of multiple assets across various construction stages, including units progressing into fit-out.
This is a fast-paced, complex environment requiring strong coordination across design, construction, and commercial teams to ensure successful delivery.
The role:
The Project Manager will report to the Senior Project Manager and be responsible for leading the delivery of multiple residential plots/assets throughout the construction lifecycle, including units progressing into fit-out stages.
You&rsquo;ll be responsible for:<ul><li>
Lead the end-to-end delivery of residential assets, ensuring alignment with programme, cost, quality, and safety objectives.</li><li>
Manage contractors and consultants through the construction and fit-out phases, ensuring works are progressing in line with approved plans.</li><li>
Support the Senior Project Manager in overseeing multiple project workstreams, maintaining clear reporting and governance.</li><li>
Drive programme performance, proactively identifying risks and implementing mitigation strategies to maintain delivery milestones.</li><li>
Oversee the transition into and delivery of fit-out works, ensuring quality standards and sequencing are effectively managed.</li><li>
Review contractor submissions, method statements, and progress reports, ensuring compliance with project requirements.</li><li>
Facilitate coordination between construction, design, commercial, and logistics teams to ensure integrated delivery.</li><li>
Monitor site progress, conduct regular inspections, and ensure adherence to health &amp; safety and quality standards.</li><li>
Support handover and closeout activities, ensuring a smooth transition to completion and client requirements are met.</li><li>
Contribute to value engineering and continuous improvement initiatives.</li></ul>
You&rsquo;ll need to have:<ul><li>
Degree qualified in Construction Management, Engineering, or a related discipline.</li><li>
Proven experience as a Project Manager within a PMC/consultancy environment, delivering residential or mixed-use developments.</li><li>
Strong experience in post-contract delivery, including exposure to fit-out stages of residential assets.</li><li>
Demonstrable experience managing contractors and multidisciplinary teams on site.</li><li>
Good understanding of construction sequencing, finishing stages, and handover processes.</li><li>
Strong stakeholder management skills, with the ability to operate within a structured programme environment.</li><li>
Commercial awareness with the ability to monitor progress against cost and programme.</li><li>
Experience working in the United Arab Emirates is essential for client approval.</li></ul>
Our values
Safety first - Going home safe and well: We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.
Client focus - Deliver on our promise: We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.
Integrity - Always do the right thing: We influence positive outcomes within our industry while always aligning with our compliance obligations.
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation. 
We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
#LI-Onsite</div>

Project Manager - Residential

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