customer service representative Jobs in United Arab Emirates

customer service representative

call center representative Jobs in United Arab Emirates

call center representative

call center agent Jobs in United Arab Emirates

call center agent

telesales representative Jobs in United Arab Emirates

telesales representative

call center executive Jobs in United Arab Emirates

call center executive

dental call center representative

Dr Firas Dental & Orthodontic Center

Call Center AgentJob Description: A Call Center Agent is responsible for scheduling patient appointments, handling inquiries regarding services and treatments, assisting with insurance-related questions, managing patient records, and providing follow-up support. The role serves as the primary point of contact for patients and requires strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic&rsquo;s system.Responsibilities<ul><li>Receive and document patient complaints, ensuring all relevant details are accurately and comprehensively recorded, including the nature of the complaint, timeline of events, and specific concerns raised by the patient.</li><li>Maintain open communication with patients throughout the complaint resolution process by providing updates, addressing concerns, and ensuring patient satisfaction with the outcome.</li><li>Handle all patient information with strict confidentiality in compliance with privacy regulations and organizational policies.</li><li>Responsible for booking, confirming, and rescheduling patient appointments in coordination with clinic operations.</li><li>Manage and optimize dentists&rsquo; schedules to ensure efficient utilization of time and minimize gaps, cancellations, and delays.</li><li>Coordinate with Front Desk and clinical teams to align patient bookings with treatment availability and priority cases.</li><li>Monitor daily schedules and proactively adjust appointments when necessary to accommodate operational requirements.</li><li>Ensure accurate entry and updating of appointment details in the EMR system.</li></ul>Qualifications<ul><li>Minimum of 1 year experience in a dental setting (required)</li><li>Arabic speaker is a must</li><li>Knowledge of EMR systems is an advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to handle patient concerns professionally and with empathy</li></ul>Job Type: Full-timeWork Location: In person

Dental Call Center Representative

SIMC

Job Description: We are looking for a dynamic and results-driven Tele Sales Representative to join our Dental Department. The ideal candidate will be responsible for reaching out to potential and existing patients, promoting dental services, and converting inquiries into appointments.Key Responsibilities:Make outbound calls to potential and existing patientsPromote dental treatments, packages, and offersHandle inbound inquiries and provide accurate informationConvert leads into confirmed appointmentsMaintain and update patient records in the systemFollow up on leads and missed appointmentsRequirements:Proven experience in telesales or call center (healthcare/dental experience preferred)Excellent communication skillsFluent in English (Arabic or other languages is an advantage)Strong convincing ability and customer handling skillsBasic computer knowledge (CRM systems preferred)How to Apply: Interested candidates can send their CV to hr@simcuae.com Please mention &ldquo;Tele Sales Representative &ndash; Dental&rdquo; in the subject line.Job Type: PermanentWork Location: In person

Telesales Representative - Dental

Terrace Restaurant (Thumbay Group) – Ajman

Job descriptionWe are looking for a Call Centre Representative (Arabic Speaking)Must have good communication skills in Arabic and English MustGood customer service experienceCall Center Agent Job Duties:Specific responsibilities:&middot; Attend incoming calls and provide necessary assistance as per standards mentioned.&middot; Managing large amounts of inbound and outbound calls in a timely manner for appointments.&middot; Following call center &ldquo;scripts&rdquo; when handling different topics&middot; Identifying customers&rsquo; needs, clarifying information, researching every issue, and providing solutionsCandidates should be flexible to work in shiftsJob Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Call Centre Representative (Bilingual-Arabic and English Speaking)

Aesthetic Clinic

Full-timeWe are hiring a Customer Service / Call Center Agent / Sales Representative with a strong sales mindset to convert patient inquiries into confirmed bookings while delivering an excellent clinic experience. The role involves handling leads via calls, WhatsApp, and email; qualifying patient needs; recommending suitable treatments; following up to close bookings; and coordinating with doctors and clinic staff. Candidates must have proven experience in sales, client conversion, or call center operations, with aesthetic or medical clinic experience preferred.Job Type: ContractPay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

Call center

We are looking for a friendly and professional ARABIC female receptionist to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing excellent customer service and administrative support.Requirements:<ul><li>Previous experience as a receptionist minimum 2 years in uae</li><li>Good communication skills in English &amp; Arabic</li><li>Professional appearance and attitude</li><li>Basic computer skills (Microsoft Office, email, etc.)</li><li>Full-time</li><li>also We are hiring a Customer Service / Call Center Agent / Sales Representative with a strong sales mindset to convert patient inquiries into confirmed bookings while delivering an excellent clinic experience. The role involves handling leads via calls, WhatsApp, and email; qualifying patient needs; recommending suitable treatments; following up to close bookings; and coordinating with doctors and clinic staff. Candidates must have proven experience in sales, client conversion, or call center operations, with aesthetic or medical clinic experience preferred.</li></ul>full timeurgent hiringنوع الوظيفة: دوام كاملالراتب المدفوع: AED٣٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Reception

Copart Middle East

<div>
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team and manage high-volume
 
 inbound and outbound calls
 
 . This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is passionate about delivering excellent customer experiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 inbound and outbound customer calls
 
 in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries, complaints, and service requests efficiently
 </li>
 <li>
 Provide accurate information and guide customers through processes
 </li>
 <li>
 Record and track all customer interactions in the system
 </li>
 <li>
 Coordinate with internal teams to resolve issues and ensure quick turnaround
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction
 </li>
 <li>
 Maintain high service standards in line with company policies
 </li>
 <li>
 Support additional customer service tasks when required
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Proven experience in a
 
 call center or phone-based customer service role
 
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 (spoken and written)
 </li>
 <li>
 Strong communication, listening, and problem-solving skills
 </li>
 <li>
 Ability to handle high call volumes and work under pressure
 </li>
 <li>
 Organized with strong attention to detail
 </li>
 <li>
 Professional, calm, and customer-focused approach
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience in the
 
 automotive or motor insurance industry
 
 </li>
 <li>
 Previous experience working in the UAE
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agent ( Arabic/English Speaker)

Explore 502+ Dental call center representative in United Arab Emirates this May. Find roles across top companies and apply now to boost your career.