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deputy director client services delivery

Social Security Scotland

<div><div><h2 class="jobSectionHeader"><b>Details</b></h2>
<div><h3 class="jobSectionHeader"><b>Reference number</b></h3>
<div>478356
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3><div>
&pound;93,667 - &pound;97,451</div></div><div><div>
A Civil Service Pension with an employer contribution of 28.97%</div></div>
<div>GBP</div>
<div><h3 class="jobSectionHeader"><b>Job grade</b></h3><div><div>
SCS Pay Band 1</div></div></div><div><h3 class="jobSectionHeader"><b>
Contract type</b></h3><div>
Permanent</div></div><div><h3 class="jobSectionHeader"><b>
Business area</b></h3><div>
SSS - Client Services Delivery</div></div><div><h3 class="jobSectionHeader"><b>
Type of role</b></h3><div>
Operational Delivery<br>
Senior leadership</div></div><div><h3 class="jobSectionHeader"><b>
Working pattern</b></h3><div>
Full-time</div></div><div><h3 class="jobSectionHeader"><b>
Number of jobs available</b></h3><div>
1</div></div></div>
<div><div><h2 class="jobSectionHeader"><b>Contents</b></h2></div><div><ul><li>
Location</li><li>
About the job</li><li>
Benefits</li><li>
Things you need to know</li><li>
Apply and further information</li></ul></div><div><h2 class="jobSectionHeader"><b>
Location</b></h2></div><div><div>
Dundee, Glasgow</div></div><div><h2 class="jobSectionHeader"><b>
About the job</b></h2></div><div><h3 class="jobSectionHeader"><b>
Job summary</b></h3><div>
Lead one of Scotlands largest public service operations and help shape a social security system that supports more than a third of nations population.<br>
<br>
Social Security Scotland is an Executive Agency of the Scottish Government responsible for delivering Scotland's devolved social security system in line with the Social Security (Scotland) Act 2018 and our Charter. We provide vital support to people on low incomes, disabled people, carers, young people entering employment and households requiring support with energy costs. Our mission is to ensure everyone receives the support they are entitled to with dignity, fairness and respect.<br>
<br>
As Deputy Director of Client Services Delivery, you will lead large-scale operational services responsible for delivering benefits to hundreds of thousands of people across Scotland. Your primary objective will be to ensure the delivery of high-quality, person-centred, efficient and resilient services while driving continuous improvement and helping shape the future of social security delivery that improve outcomes for the people and communities of Scotland. You will work closely with Ministers, senior government officials and key partners across the public sector.</div></div><div><h3 class="jobSectionHeader"><b>
Job description</b></h3><div>
Provide strategic leadership for Social Security Scotlands Client Services Delivery function, leading over 3,000 operational delivery and registered health and social care colleagues to deliver services aligned with the values of dignity, fairness and respect and Civil Service standards.<br>
<ul><li>
</li>
Ensure the effective delivery of client services across Scotland, maintaining high-quality, accessible and person-centred services in line with the Social Security Charter and organisational commitments.<br>
<li>
</li>
As a visible and values-led leader, you will lead through others to build a high-performing, inclusive and engaged workforce. In line with the Civil Service Leadership Statement, Social Security Scotland Charter and People Strategy, you will drive a culture of openness, accountability, learning and collaboration, developing organisational capability, nurturing talent and strengthening leadership capacity to ensure the long-term success of the organisation<br>
<li>
</li>
Lead operational performance, risk and service improvement, using client insight, stakeholder feedback and management information to drive continuous improvement, deliver value for money and safeguard organisational reputation.<br>
<li>
</li>
Act as a key member of the Agency senior leadership team, at a shaping organisational strategy and transformation, while working collaboratively with Scottish Governments Social Security Directorate to deliver strategic and Ministerial priorities.<br>
<li>
</li>
Build and maintain effective relationships with Ministers and senior stakeholders, providing assurance, performance reporting and strategic advice to support informed decision-making and public accountability.<br>
<li>
</li><li>
Oversee workforce, financial and business resilience planning, managing an annual budget of approximately &pound;170 million, ensuring compliance with public finance requirements, maintaining operational capacity and capability, and leading robust business continuity and incident management arrangements to sustain critical services.</li></ul></div></div><div><h3 class="jobSectionHeader"><b>
Person specification</b></h3><div><p><b>
Success Profiles</b></p><p>
It is essential that you can provide evidence of the Experience criteria below within your CV and supporting statement as this will be used to assess your application at sift.
<br>
<br>
<b>Experience:</b></p><p>
Were looking for candidates who can demonstrate:</p>
Substantial experience providing strategic leadership within a large, complex service delivery organisation, setting strategic direction and delivering organisational objectives through multi-disciplinary teams.<br>
<ul><li>
</li>
Demonstrable success in leading large-scale operational performance and service improvement, balancing quality, efficiency and service user outcomes while responding effectively to changing priorities, demand and policy requirements.<br>
<li>
</li>
Experience of leading across organisational boundaries to deliver outcomes, taking a whole-system approach to complex and dynamic challenges by building strategic partnerships, managing dependencies and risks, and driving sustainable improvements for service users.<br>
<li>
</li><li>
A strong track record as a visible and influential corporate leader, contributing to organisational success beyond your own area of responsibility, with experience of working collaboratively across a senior leadership team to shape strategy, drive change, improve organisational performance and build an inclusive, high-performing culture.</li></ul><p><b>
Behaviours:</b></p><p>
You are expected to provide evidence of the following behaviours at <b>Level 5. </b>Behaviours will be assessed at interview stage:</p><ul><li>
Managing a Quality Service</li><li>
Leadership</li><li>
Developing Self &amp; Others</li><li>
Seeing the Bigger Picture</li></ul><p>
You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)</p></div></div><div><h2 class="jobSectionHeader"><b><br>
Benefits</b></h2></div><div><div>
Alongside your salary of &pound;93,667, Social Security Scotland contributes &pound;27,135 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .</div></div><div><div><ul><li>
Learning and development tailored to your role</li><li>
An environment with flexible working options</li><li>
A culture encouraging inclusion and diversity</li><li>
A Civil Service pension with an employer contribution of 28.97%</li></ul><p>
Find out more about what we offer.</p></div></div><div><h2 class="jobSectionHeader"><b>
Things you need to know</b></h2></div><div><h3 class="jobSectionHeader"><b>
Artificial intelligence</b></h3><div>
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.</div></div><div><h3 class="jobSectionHeader"><b>
Selection process details</b></h3><div><div><p><b>
How to Apply</b></p><p>
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Experience criteria. Both your CV and Supporting Statement will be used to assess your suitability against the criteria.<br>
<br>
During the interview and assessment process we will test your Experience as well as the Behaviors aligned to this role.<br>
<br>
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.<br>
<br>
If you are invited to the next stage, the assessment process will include an interview with a short presentation, an engagement panel, and psychometric testing  further details will be provided to you in advance.<br>
<br>
Assessments are scheduled for weeks commencing 12 October and 19 October 2026, however this may be subject to change.<br>
<br>
The Final Interview Panel will take place the week commencing 2 November 2026 in person at Social Security Scotland, Agnes Husband House, 17 South Union Street, Dundee, DD1 4BF. Interviews will be chaired by Karyn Lavelle, Social Security Scotland Chief Operating Officer. The other panel Members are:</p><ul><li>
Nicola Rudnicki, Deputy Director for People and Place</li><li>
Veena Muthuraman, Social Security Scotland, Non-Executive Director</li><li>
Barry Matheson, Social Security Scotland, Non-Executive Director</li></ul><p><b>
Recruitment Principles</b></p><p>
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.<br>
<br>
<b>Interview Expenses</b></p><p>
Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant<br>
<br>
<b>About Us</b></p><p>
Led by Chief Executive David Wallace, Social Security Scotland is an Executive Agency of the Scottish Government and one of its largest public service organisations. We play a vital role in supporting people and families across Scotland, delivering benefits that improve lives and contribute to positive social outcomes.<br>
<br>
Guided by the principles of dignity, fairness and respect, we are committed to ensuring everyone can access the financial support they are entitled to, in the right way and at the right time.<br>
<br>
As an Executive Agency of the Scottish Government, Social Security Scotland operates within Scottish Government employment frameworks, with remuneration and reward arrangements aligned to Scottish Government Main Pay Bargaining and Senior Civil Service pay policy.<br>
<br>
Our staff are part of the UK Civil Service, observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.<br>
<br>
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.<br>
<br>
<b>Working Pattern</b></p><p>
Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates.<br>
<br>
Our standard hours are 37 hours per week, and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave.<br>
<br>
You will also be part of an on call rota approximately one week in four offering incident management, media and ministerial support outside normal hours as part of the senior leadership responsibilities attached to this role.<br>
<br>
The organisation operates on a hybrid basis, with a minimum office attendance of two days per week.<br>
<br>
This role can be based in either Dundee or Glasgow, but regular travel will be required across all Social Security Scotland sites and to Scottish Government locations, such as Edinburgh other Glasgow sites to provide visible leadership, engage with key stakeholders and support collaborative delivery across the organisation.<br>
<br>
If you have specific questions about the role you are applying for, please contact us.<br>
<br>
<b>Security Checks</b></p><p>
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks  Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).<br>
<br>
In addition to the standard pre-employment checks, this vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period, which for SC level is 5 years.<br>
<br>
Further information about NSV checks can be found on the UK Government website - National security vetting: clearance levels - GOV.UK<br>
<br>
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.<br>
<br>
<b>Equality Statement</b></p><p>
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.<br>
<br>
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.<br>
<br>
<b>Further Information</b></p><p>
Please see our landing page for more details - Deputy Director - Client Services Delivery - Scottish Government Jobs<br>
<br>
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.<br>
<br>
Read our Candidate Guide for further information on our recruitment and application processes.</p><br>
Feedback will only be provided if you attend an interview or assessment.</div></div></div><div><h3 class="jobSectionHeader"><b>
Security</b></h3><div><div>
Successful candidates must undergo a basic (or equivalent) criminal record check.</div></div><div><div>
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .<br>
<br>
See our vetting charter .</div></div><div><div>
People working with government assets must complete baseline personnel security standard (opens in new window) checks.</div></div></div><div><h3 class="jobSectionHeader"><b>
Medical</b></h3><div>
Successful candidates will be expected to have a medical.</div></div><div><h3 class="jobSectionHeader"><b>
Nationality requirements</b></h3><div><div>
<p>This job is broadly open to the following groups:</p>
<ul><li>UK nationals</li>
<li>nationals of the Republic of Ireland</li>
<li>nationals of Commonwealth countries who have the right to work in the UK</li>
<li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li>
<li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li>
<li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li>
<li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li>
</ul>Further information on nationality requirements
</div></div></div><div><h3 class="jobSectionHeader"><b>Working for the Civil Service</b></h3><div><div>
The Civil Service Code sets out the standards of behaviour expected of civil servants.<br>
<br>
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .</div></div><div><div>
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.</div></div></div><div><h3 class="jobSectionHeader"><b>
Diversity and Inclusion</b></h3><div>
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .</div></div><div><h2 class="jobSectionHeader"><b>
Apply and further information</b></h2></div><div><div>
This vacancy is part of the Great Place to Work for Veterans initiative.</div></div><div><div>
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.</div></div><div><h3 class="jobSectionHeader"><b>
Contact point for applicants</b></h3><div><h4 class="jobSectionHeader"><b>
Job contact :
</b></h4><ul><li>Name : Karyn Lavelle</li><li>
Email : ChiefOperatingOfficer@socialsecurity.gov.scot</li></ul><h4 class="jobSectionHeader"><b>
Recruitment team</b></h4><ul><li>
Email : SCSResourcing@gov.scot</li></ul></div></div><div><h3 class="jobSectionHeader"><b>
Further information</b></h3><div><div>
https://fa-evxn-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4553/?utm_medium=jobboard&amp;utm_source=CivilServiceJobs</div></div></div></div></div><div></div>

Deputy Director - Client Services Delivery

Ofgem

<div><div><h2 class="jobSectionHeader"><b>Details</b></h2>
<div><h3 class="jobSectionHeader"><b>Reference number</b></h3>
<div>478941
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3><div>
&pound;63,443 - &pound;86,547</div></div><div><div>
Cardiff &amp; Glasgow &pound;63,443 - &pound;80,425 London &pound;67,975 - &pound;86,547 Existing civil servants will be appointed in line with the Civil Service pay rules in place on the date of their appointment</div></div><div><div>
A Civil Service Pension with an employer contribution of 28.97%</div></div>
<div>GBP</div>
<div><h3 class="jobSectionHeader"><b>Job grade</b></h3><div><div>
Grade 6</div></div><div><div>
Ofgem L3</div></div></div><div><h3 class="jobSectionHeader"><b>
Contract type</b></h3><div>
Permanent</div></div><div><h3 class="jobSectionHeader"><b>
Business area</b></h3><div>
OFGEM - Eserve - Delivery and Schemes</div></div><div><h3 class="jobSectionHeader"><b>
Type of role</b></h3><div>
Digital</div></div><div><h3 class="jobSectionHeader"><b>
Working pattern</b></h3><div>
Full-time</div></div><div><h3 class="jobSectionHeader"><b>
Number of jobs available</b></h3><div>
1</div></div></div>
<div><div><h2 class="jobSectionHeader"><b>Contents</b></h2></div><div><ul><li>
Location</li><li>
About the job</li><li>
Benefits</li><li>
Things you need to know</li><li>
Apply and further information</li></ul></div><div><h2 class="jobSectionHeader"><b>
Location</b></h2></div><div><div>
Successful candidates may be based in any of our office locations  Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.</div></div><div><h2 class="jobSectionHeader"><b>
About the job</b></h2></div><div><h3 class="jobSectionHeader"><b>
Job summary</b></h3><div><div><p>
Great technology starts with great leadership. Ofgem is looking for a people-first Head of Development Delivery and bring together our development community to create the culture, confidence and ambition needed to deliver outstanding digital services.<br>
<br>
Ofgem is Great Britains independent energy regulator. Were at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people.<br>
<br>
This is a permanent opportunity to put people at the heart of development across our Digital Delivery portfolio. Leading a team of talented Technical Leads who oversee around 45 development staff, youll have the scope to make a real difference to how our teams work, collaborate and succeed.<br>
<br>
Were evolving how we approach digital, and youll be joining at an exciting time to help move that forward. From raising engineering standards and exploring new technologies, tools and AI, to finding better ways of working, youll have the freedom to challenge thinking, encourage innovation and help our development community reach its full potential.<br>
<br>
Above all, this is about people. Youll build trust, create an environment where honest conversations can happen and give technical leaders the confidence and support to get the best from their teams. When things arent straightforward, youll bring people together, cutting through ambiguity and helping find a way forward.<br>
<br>
To be considered, youll need significant experience leading software development teams through other technical leaders, alongside a strong track record of coaching, managing performance and creating high-performing, supportive cultures. Youll also have experience driving technology adoption and change, delivering engineering standards and communicating confidently with technical and non-technical stakeholders at every level.<br>
<br>
In return, youll have the opportunity to lead talented people, explore emerging technology and shape a development culture thats ready for what comes next. Alongside the freedom to make your mark, youll enjoy an outstanding rewards package, plenty of flexibility and a working environment that supports you to perform at your best.<br>
<br>
We have a critical purpose to drive the digital performance of the energy sector. Join us and help create the culture and capability that will enable Ofgem to deliver on that mission.<br>
<br>
Read on and find out more.</p></div></div></div><p></p><div><h3 class="jobSectionHeader"><b><br>
Job description</b></h3><div><p><b>
Key Responsibilities</b></p><ul><li>
Lead, develop and inspire: Provide clear direction, coaching and performance management for 68 Technical Leads and creating strong career pathways for developers across the portfolio.</li><li>
Enhance engineering standards and ways of working: (e.g., SDLC, coding standards, branching/release strategy, security and quality gates), ensuring consistent delivery across multiple teams and suppliers.</li><li>
Provide leadership across the portfolio SLT: Influencing investment decisions, and ensuring development capability aligns to scheme priorities and wider organisational objectives.</li><li>
Operational planning: Understand team strengths and gaps, allocate resources to projects, support prioritisation/scheduling, and manage dependencies across products and delivery streams.</li><li>
Supporting supplier relationship management: Contributing to contract management, assuring quality of partner delivery, and embedding agreed standards and governance.</li><li>
Drive continuous improvement through actionable metrics and feedback loops (e.g., DORA, defect trends, lead time, deployment frequency, service health), using insight to remove bottlenecks and raise performance.</li><li>
Support effective delivery governance by working closely with Product, Delivery, Architecture, Security and Service Management teams to manage risk, assure outcomes, and communicate progress and issues clearly to senior non-technical stakeholders.</li><li>
Lead the strategic adoption of AI-enabled engineering: Working closely with our Innovation lead to define where AI tooling adds value, establish safe/approved usage patterns, upskill teams, and evolve ways of working to improve developer productivity and quality (e.g., assisted coding, test generation, documentation, code review support)</li><li>
Build and sustain a healthy engineering culture that supports inclusion, wellbeing, knowledge sharing and high performance, including contributing to hiring, onboarding, and succession planning for critical roles.</li></ul><p>
Key Outputs and Deliverables</p><ul><li>
A clear, communicated development practice strategy and operating model, including standards, governance and ways of working.</li><li>
Improved consistency and quality across teams evidenced by measurable engineering metrics (e.g., lead time, deployment frequency, defect escape rate, incident trends, velocity, burndown).</li><li>
A high-performing leadership layer across development, with strong Technical Leads, clear expectations, effective 1:1s, feedback, performance management and development plans.</li><li>
Effective resource planning and allocation across priority schemes and products, with transparent capacity, skills coverage, and mitigation plans for gaps.</li><li>
An agreed AI-enabled engineering roadmap (tools, guardrails, training, and adoption measures) that demonstrably improves developer experience, productivity, and quality.</li><li>
Trusted relationships with senior stakeholders, with clear, timely communication of delivery health, risks, and trade-offs, and evidence of issues being addressed at pace.</li></ul><p>
Key Stakeholder Relationships</p><p>
Internal</p><p>
Deputy Directors, Technical leads, other members of the Digital Delivery portfolio, Corporate services technical resources.</p><p>
External<br>
<br>
Scheme participants and system users, energy suppliers, DESNZ, third-party software development partners, vendors, consultancies and any other relevant stakeholders.</p></div></div><p></p><div><h3 class="jobSectionHeader"><b><br>
Person specification</b></h3><div><p><b>
Essential Criteria</b></p><ul><li>
Significant people leadership experience, leading software development teams through other leaders (e.g., Engineering Managers/Tech Leads), with a strong track record of coaching, performance management and building high-performing, supportive cultures. <b>(Lead)</b>.</li><li>
Evidence of driving technology change and adoption (for example, introducing new tooling, automation or AI assisted engineering practices) with appropriate governance, learning and measurable benefits.</li><li>
Proven ability to set and embed engineering standards and improve consistency across multiple teams (including quality, security, testing and release practices).</li><li>
Demonstrable experience of operational leadership in a technology function, including prioritisation, capacity/resource planning, dependency management and working across multi-disciplinary teams.</li><li>
Experience working with partners/suppliers (e.g., cosourcing, consultancies) and contributing to contract and performance management to assure quality outcomes.</li></ul></div></div><div><h3 class="jobSectionHeader"><b>
Behaviours</b></h3>
<div><p>We'll assess you against these behaviours during the selection process:</p>
<ul><li>Seeing the Big Picture</li>
<li>Leadership</li>
<li>Delivering at Pace</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2></div><div><div>
Alongside your salary of &pound;63,443, OFGEM contributes &pound;18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .</div></div><div><div>
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about</div></div><div><h2 class="jobSectionHeader"><b>
Things you need to know</b></h2></div><div><h3 class="jobSectionHeader"><b>
Artificial intelligence</b></h3><div>
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.</div></div><div><h3 class="jobSectionHeader"><b>
Selection process details</b></h3><div><div>
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.</div></div><div><div><p>
When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
</p><p>You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the <b>lead criteria</b> indicated in the essential criteria.
</p><p><i>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</i><i> [</i><i>https://www.cifas.org.uk/fpn</i><i>].</i></p><p><i>
At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our </i><i>Conflicts of Interest policy</i><i> outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.</i></p><br>
<p></p>
Feedback will only be provided if you attend an interview or assessment.</div></div></div><div><h3 class="jobSectionHeader"><b>
Security</b></h3><div><div>
Successful candidates must undergo a basic (or equivalent) criminal record check.</div></div><div><div>
People working with government assets must complete baseline personnel security standard (opens in new window) checks.</div></div></div><div><h3 class="jobSectionHeader"><b>
Nationality requirements</b></h3><div><div>
<p>This job is broadly open to the following groups:</p>
<ul><li>UK nationals</li>
<li>nationals of the Republic of Ireland</li>
<li>nationals of Commonwealth countries who have the right to work in the UK</li>
<li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li>
<li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li>
<li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li>
<li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li>
</ul>Further information on nationality requirements
</div></div></div><div><h3 class="jobSectionHeader"><b>Working for the Civil Service</b></h3><div><div>
The Civil Service Code sets out the standards of behaviour expected of civil servants.<br>
<br>
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .</div></div><div><div>
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.</div></div><div><div>
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.</div></div></div><div><h3 class="jobSectionHeader"><b>
Diversity and Inclusion</b></h3><div>
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .</div></div><div><h2 class="jobSectionHeader"><b>
Apply and further information</b></h2></div><div><div>
This vacancy is part of the Great Place to Work for Veterans initiative.</div></div><div><div>
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).</div></div><div><div>
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.</div></div><div><h3 class="jobSectionHeader"><b>
Contact point for applicants</b></h3><div><h4 class="jobSectionHeader"><b>
Job contact :
</b></h4><ul><li>Name : Natasha Davies</li><li>
Email : recruitment@ofgem.gov.uk</li></ul><h4 class="jobSectionHeader"><b>
Recruitment team</b></h4><ul><li>
Email : recruitment@ofgem.gov.uk</li></ul></div></div><div><h3 class="jobSectionHeader"><b>
Further information</b></h3><div><div>
Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.
<br>
<br>
In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.</div></div></div></div></div><p></p>

Head of Development Digital Delivery

Capgemini

<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>ABOUT CAPGEMINI</b></h2>
</div><div><p>At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>YOUR ROLE</b></h2>
</div><div><p>As an AI Platform &amp; Site Reliability Engineering Managing Consultant, you will help clients design, build and scale secure, reliable and operationally effective AI platforms. You will combine expertise in platform engineering, Site Reliability Engineering (SRE), observability and intelligent operations to help organisations move from isolated AI experimentation to production-grade, enterprise-scale AI services.</p><br>
<p><br>
You will work with technology, engineering, operations and business leaders to establish the platforms, operating models, governance and reliability practices required to run AI-enabled services safely, effectively and at scale. Acting as a trusted advisor to senior stakeholders, you will shape client strategy while leading delivery teams and helping grow our AI Platform &amp; Reliability Engineering capability.<br>
</p><div><br>
This will include:
<br>
<br>
<ul><li>AI Platform Strategy &amp; Architecture: Assess, define and evolve enterprise AI platform architectures, covering LLM and agentic frameworks, AI gateways, model lifecycle management, data platforms, MLOps/LLMOps foundations and integration patterns. Support clients in evaluating build, buy and hybrid approaches aligned to business needs, risk appetite and operational requirements.</li></ul></div><br>
<div><br>
<ul><li>AI Platform Engineering &amp; LLMOps: Design and implement scalable AI platform capabilities including model deployment pipelines, prompt and model management, evaluation frameworks, AI observability, platform automation and operational guardrails. Enable reliable and repeatable delivery of AI services from experimentation through to production.<br>
</li></ul></div><div><br>
<ul><li>Reliability Engineering &amp; SRE: Establish SRE practices including SLIs, SLOs, error budgets, capacity planning, resilience engineering and reliability governance. Help clients shift from reactive operations to data-driven reliability management while balancing reliability, innovation and delivery velocity.<br>
</li></ul></div><div><br>
<ul><li>Observability &amp; Operational Intelligence: Define observability strategies across applications, platforms and AI workloads using metrics, logs, traces and telemetry. Establish operational insight models that support proactive decision-making and enable advanced capabilities including anomaly detection, event intelligence, noise reduction and predictive operational analytics.<br>
</li></ul></div><div><br>
<ul><li>AI Operations &amp; Service Reliability: Apply reliability engineering principles to AI-enabled services, monitoring AI-specific failure modes such as data quality degradation, hallucination patterns, token consumption, agent reliability and model performance drift. Implement controls, feedback loops and automated guardrails to ensure AI services remain secure, trusted and cost-effective.<br>
</li></ul></div><div><br>
<ul><li>Responsible AI &amp; Platform Governance: Design and embed AI governance frameworks, model risk controls, compliance measures and responsible AI practices that address security, regulatory and ethical requirements while supporting innovation and adoption at scale.<br>
</li></ul></div><div><br>
<ul><li>Automation &amp; Operational Efficiency: Identify opportunities to reduce operational complexity and toil through engineering-led automation, intelligent workflows and AI-enhanced operational practices. Help clients improve scalability, consistency and operational performance while reducing manual effort.<br>
</li></ul></div><div><br>
<ul><li>Client Advisory &amp; Transformation Leadership: Act as a trusted advisor to CIO, CTO, CDO and Engineering leadership stakeholders, shaping platform strategies, operating models, vendor selections and transformation roadmaps. Lead consulting teams and workstreams from assessment and strategy through implementation and scale-up.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>YOUR PROFILE</b></h2>
</div><div><p><b>Essential Experience</b></p><br>
<div><br>
<ul><li>Proven experience designing, delivering and operating cloud-native, platform engineering, AI platform or reliability engineering solutions within complex enterprise environments.
</li><li>Strong understanding of AI platform architectures including LLMOps, MLOps, agentic AI frameworks, model lifecycle management and AI operational controls.
</li><li>Experience establishing and scaling SRE practices including observability, SLIs, SLOs, error budgets, incident management and reliability engineering.
</li><li>Strong understanding of AI governance, responsible AI, regulatory requirements and model risk management.
</li><li>Experience implementing observability strategies using modern monitoring, telemetry and operational analytics platforms.
</li><li>Demonstrated ability to advise senior stakeholders and lead multidisciplinary transformation programmes.
</li><li>Experience working across hyperscaler ecosystems including Azure, AWS and Google Cloud Platform.
</li><li>Proven ability to balance business outcomes, user needs, engineering constraints and operational requirements when shaping platform strategies.
</li></ul></div><p><b>Desirable Experience</b></p><br>
<div><br>
<ul><li>Experience with AI observability, model monitoring, AI governance tooling or AI platform operations.
</li><li>Experience of platform engineering, DevSecOps, automation and Infrastructure-as-Code practices.
</li><li>Experience developing propositions, leading bids and supporting business growth activities.
</li><li>Active participation in AI, SRE, platform engineering or cloud communities.
</li></ul></div><p><b>Certifications (Desirable)</b></p><br>
<div><br>
<ul><li>Azure AI Engineer Associate
</li><li>Azure Solutions Architect Expert
</li><li>AWS Machine Learning Specialty
</li><li>Google Professional Cloud Architect
</li><li>Certified Kubernetes Administrator (CKA)
</li><li>SRE Foundation or SRE Practitioner
</li><li>Relevant observability platform certifications (Datadog, Dynatrace, Splunk etc.)<br>
</li></ul></div><p><br>
<b>Security Check (SC) Clearance</b><br>
</p><p><br>
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (https://www.gov.uk/guidance/united-kingdom-security-vetting-applicant#levels-of-national-security-clearance)
</p><p>To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.</p><br>
<p><br>
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>WHAT YOU'LL LOVE ABOUT WORKING HERE</b></h2>
</div><div><ul><li>Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them, and accelerate your hands-on experience, delivery capability and industry insights.
</li><li>You&rsquo;ll learn how we write compelling client propositions, structure, and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution.
</li><li>Our consultants are formally trained from industry experts on management consulting and client delivery.
</li><li>We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google and Microsoft.
</li><li>Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
</li><li>We hold monthly showcases of our initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
</li><li>There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city. There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.</li></ul>
<p>As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:</p>
<p><b>Business Development </b>&ndash; Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
<br>
<b>Internal Contribution</b> &ndash; Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events &amp; activities), offering development.
<br>
<b>Learning &amp; Developmen</b>t &ndash; Training to support your career development and the skills demand within the company, certifications etc.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>WHAT YOU NEED TO KNOW</b></h2>
</div><div><p>At Capgemini we don&rsquo;t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
<br>
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
<br>
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained &lsquo;Mental Health Champions&rsquo; across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.</p>
<p>Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.</p>
<p>We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>ABOUT CAPGEMINI</b></h2>
</div><div><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of &euro;22.5 billion.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>WE'RE A DISABILITY CONFIDENT EMPLOYER</b></h2>
</div><div><p>Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government&rsquo;s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:</p><br>
<div><br>
<ul><li>Declare they have a disability, and
</li><li>Meet the minimum essential criteria for the role.
</li></ul></div><p>Please opt in during the application process.</p></div></div></div></div></div></div></div>

Cloud Operating Model - Managing Consultant

<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>CAPGEMINI INVENT</b></h2>
</div><div><p>At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>YOUR ROLE</b></h2>
</div><div><p>This is a high impact role in the Cloud Advisory capability unit contributing to our leadership in cloud transformation across our clients in different industry sectors.</p><br>
<p><br>
As a Consultant/Senior Consultant &ndash; Cloud Operating Model Transformation, you will support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent automation are reshaping how organisations operate in the cloud.<br>
</p><p><br>
Key responsibilities include:
</p><ul><li>Cloud Transformation Advisory: Advise clients on the operational and organisational impacts of cloud transformation and help develop digitally enabled business models underpinned by cloud and data-driven, AI-ready operating models.</li></ul>
<ul><li>Assessments and Audits: Conduct assessments and audits of existing cloud operating models to identify areas for improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.</li></ul>
<ul><li>Future State Design &amp; Operating Model Definition: Design target cloud operating models, service management frameworks, and organisational structures that reflect the client&rsquo;s strategic ambitions and cloud maturity. Define future-state processes across service delivery, governance and operational workflows ensuring designs are practical, measurable and aligned to automation-first and AI-ready principles.</li></ul>
<ul><li>Monitoring and Evaluation: Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, using operational metrics, serviced data and insights to recommend improvements. Support the introduction of intelligent monitoring, service analytics and AIOps-aligned practices where appropriate.</li></ul>
<ul><li>Deliver Business Outcomes: Use skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design to deliver digitally enabled business outcomes. Support the enabling of automation, intelligent workflows and AI-assisted operations as part of broader cloud transformation initiatives.</li></ul>
<ul><li>Collaborative Innovation: Work at all organisational levels to innovate, design, and implement cloud transformations, contributing to the growth and success of the consulting practice.</li></ul>
<ul><li>GenAI &amp; Agentic Operations Advisory: Advise clients on the practical application of large language models, copilot tooling and agentic AI within cloud operating models, including use cases in service management automation, intelligent triage, and AI-assisted decision-making.</li></ul>
<ul><li>AI Governance &amp; Responsible Adoption: Support clients in understanding AI governance considerations, including data quality and transparency.</li></ul>
<p>As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:</p><br>
<div><br>
<ul><li>Business Development &ndash; Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
</li></ul></div><ul><li>Internal contribution &ndash; Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events &amp; activities), offering development.</li></ul>
<ul><li>Learning &amp; development &ndash; Training to support your career development and the skills demand within the company, certifications etc.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>YOUR PROFILE</b></h2>
</div><div><p>You&rsquo;ll bring experience in transforming businesses through technology and re-defining the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in some of the following areas:</p>
<ul><li>Practical experience with ITIL V4 and/or V5 best practices and frameworks, including Incident, Change Management, Problem Management, and Service Desk operations with an interest in how these processes evolve through automation and AI-enabled tooling.</li></ul>
<ul><li>ITIL V4 and/or V5 Foundation or higher-level certification demonstrating formal training and understanding of ITIL processes will be highly valued.</li></ul>
<ul><li>Hands-on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows.</li></ul>
<ul><li>Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery.</li></ul>
<ul><li>Experience with DevOps principles and practices, including continuous integration (CI), continuous deployment (CD), automated testing, infrastructure as code (IaC), and modern delivery pipelines.</li></ul>
<ul><li>Well versed with managing and architecting solutions on major cloud platforms such as AWS, Azure, or Google Cloud, including services like compute, storage, networking, and security.</li></ul>
<ul><li>Knowledge of cloud security best practices and compliance requirements, ensuring that cloud environments and automated services are secure, resilient, and adhere to industry standards and regulations.</li></ul>
<ul><li>Currently working in a major Consulting firm, and/or in industry but having a Consulting background.</li></ul>
<ul><li>Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.</li></ul>
<ul><li>Experience of proposition building and delivery.</li></ul>
<ul><li>Demonstrated curiosity and continuous learning in the AI space, whether through certifications, personal projects, published thinking, or active contribution to AI-related communities or internal practice development.</li></ul>
<ul><li>Business development &ndash; Utilising a combination of the organisation&rsquo;s broader pre-existing relationships, company relationships and your own network.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>WHAT YOU'LL LOVE ABOUT WORKING HERE</b></h2>
</div><div><ul><li>Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.</li>
<li>You&rsquo;ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution</li>
<li>Our consultants are formally trained from industry experts on management consulting and client delivery.</li>
<li>We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.</li>
<li>Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.</li>
<li>We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.</li>
<li>There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city. There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>NEED TO KNOW</b></h2>
</div><div><p>At Capgemini we don&rsquo;t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
<br>
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
<br>
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained &lsquo;Mental Health Champions&rsquo; across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>ABOUT CAPGEMINI</b></h2>
</div><div><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of &euro;22.5 billion.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>WE'RE A DISABILITY CONFIDENT EMPLOYER</b></h2>
</div><div><p>Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government&rsquo;s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:</p><br>
<div><br>
<ul><li>Declare they have a disability, and
</li><li>Meet the minimum essential criteria for the role.
</li></ul></div><p>Please opt in during the application process.</p></div></div></div></div></div></div></div>

AI Platform & Site Reliability Engineering Consultant/Senior Consultant - Cloud Operating Model

<div><div>Project Manager - (195605)</div><div><p>
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?<br>
<br>
Watch Our Story:' https://www.hdrinc.com/our-story'<br>
<br>
Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.<br>
We believe building engineering is more than systems and structures, it&rsquo;s about powering progress and enabling innovation. As part of HDR&rsquo;s Building Engineering Services Group, you&rsquo;ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance data centre's driving the future of AI to dynamic commercial environments, your work will directly support technological advancement, sustainability, and human experience. We bring together mechanical, electrical, structural, and civil engineering experts to solve complex design challenges with precision, creativity, and collaboration. Whether you're optimizing energy efficiency, integrating resilient systems, or engineering the backbone of next-generation facilities, your contributions will help define the future of the built environment. This isn&rsquo;t just a job, it&rsquo;s a chance to lead innovation, engineer impact, and build a legacy of excellence.</p><p><b>
ABOUT THE ROLE</b></p><p>
As a Project Manager, you will be responsible for the successful planning, coordination and delivery of engineering and consultancy projects, typically up to &pound;2M in value. You will manage project scope, programme, risks, resources, information flow and financial performance whilst supporting client satisfaction and technical excellence. Working under the direction of a Senior Project Manager and / or Project Principal, you will coordinate multidisciplinary project teams and ensure delivery is aligned with contractual requirements, project objectives and HDR quality management processes.</p><p><b>
RESPONSIBILITIES</b></p><p>
Project Delivery</p><ul><li>
Lead the day-to-day management and delivery of projects, typically up to &pound;2M in value.</li><li>
Develop and maintain project execution plans, schedules and resource plans.</li><li>
Coordinate multidisciplinary project teams to achieve project objectives.</li><li>
Ensure project deliverables are completed on time, within budget and to the required quality standards.</li><li>
Monitor progress against programme and implement corrective actions where required</li></ul><p>
Scope &amp; Change Management</p><ul><li>
Develop and maintain clear project scopes, assumptions and deliverables.</li><li>
Identify and manage scope changes and additional service requirements.</li><li>
Maintain project change registers and support preparation of change proposals and contract amendments.</li><li>
Ensure project teams understand and work within agreed contractual scope.</li></ul><p>
Risk Management</p><ul><li>
Facilitate project risk identification and assessment.</li><li>
Maintain project risk registers and mitigation plans.</li><li>
Escalate significant risks and issues to senior management as appropriate.</li><li>
Promote proactive risk management throughout project delivery.</li></ul><p>
Financial Management</p><ul><li>
Monitor project budgets, resource utilisation and forecasts.</li><li>
Support invoicing, project reporting and financial reviews.</li><li>
Track project performance against budget and identify opportunities for improvement.</li><li>
Support achievement of project financial and operational objectives</li></ul><p>
Client &amp; Stakeholder Management</p><ul><li>
Develop positive working relationships with clients and stakeholders.</li><li>
Coordinate project meetings, workshops and reviews.</li><li>
Ensure actions, decisions and deliverables are effectively communicated and recorded.</li><li>
Support client satisfaction through responsive and professional project management</li></ul><p>
Quality &amp; Information Management</p><ul><li>
Ensure compliance with HDR Quality Management Systems and project procedures.</li><li>
Coordinate document control, transmittals and project records.</li><li>
Support project reviews, quality audits and lessons learned activities.</li><li>
Ensure project documentation is complete and maintained throughout the project lifecycle..</li></ul><p>
Team Leadership</p><ul><li>
Provide leadership and direction to project delivery teams.</li><li>
Support effective collaboration across disciplines.</li><li>
Assist with mentoring and development of junior staff.</li><li>
Promote a positive, safe and inclusive working environment</li></ul><p>
Project Closeout</p><ul><li>
Manage project closeout activities.</li><li>
Ensure completion of contractual deliverables.</li><li>
Capture lessons learned and support continuous improvement initiatives.</li><li>
Ensure project records are archived in accordance with company requirements</li></ul><p><b>
SKILLS AND REQUIREMENTS</b></p><ul><li>
Strong organisation, communication (written and verbal) and stakeholder management skills.</li><li>
Able to co-ordinate across disciplines and manage competing priorities in a delivery environment.</li><li>
Comfortable supporting meeting management (actions/decisions) and information control (transmittals/registers).</li><li>
Competent in MS Word, Excel, Outlook &amp; PowerPoint; MS Project desirable.</li><li>
Positive, professional attitude with a collaborative working style.</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>
Bachelor&rsquo;s degree in a related discipline.</li><li>
7 years related experience; minimum 2 years project management experience.</li><li>
Chartered Engineer (CEng) or working towards CEng.</li><li>
Commitment to being an active participant of our employee-owned culture.<br>
<br>
 #LI-KK2</li></ul></div><div><p><b>
What We Believe</b><br>
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.<br>
<br>
<b>Our Commitment</b><br>
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.<br>
<br>
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.</p></div><div><h2 class="jobSectionHeader"><b>
Primary Location</b></h2>
: United Kingdom-Scotland-Glasgow</div><div><h2 class="jobSectionHeader"><b>
Industry</b></h2>
: Building Engineering</div><div><h2 class="jobSectionHeader"><b>
Schedule</b></h2>
: Full-time</div><div><h2 class="jobSectionHeader"><b>
Employee Status</b></h2>
: Regular</div><div>
BusinessClass: Program Management</div><div><h2 class="jobSectionHeader"><b>
Job Posting</b></h2>
: Aug 25, 2026</div></div>

Project Manager

JPMorganChase

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We're looking for a hands-on AI engineer ready to take their career to new heights. Join the ranks of top talent at one of the world's most influential companies.
 <br/>
 <br/>
 As an Applied AI ML Lead - Vice President at JPMorgan Chase within the International Private Bank (IPB) Technology Artificial Intelligence and Machine Learning (AIML) Team, you provide deep engineering expertise and work across agile teams to enhance, build, and deliver trusted market-leading AI products in a secure, stable, and scalable way. You will translate business problems into agentic AI and machine learning solutions, taking models from concept through to production-grade services with measurable client and advisor impact.
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 You will be responsible to the Head of AIML in IPB Tech for the end-to-end design, build, and production delivery of priority IPB AI/ML use cases, with particular focus on agentic AI applications, generative AI guardrails, and production ML supporting advisor and client journeys.
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  Job Responsibilities
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   Owns end-to-end delivery of priority IPB AI/ML use cases, from problem framing and business case through to deployed, monitored production services with measurable advisor and client impact
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   Leads the engineering build of agentic AI and LLM-powered products serving IPB advisors and clients across the globe.
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   Sets the engineering quality bar for the team's AI products through code reviews, technical design, and pairing with peers and junior engineers
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   Establishes and operates Responsible AI controls in production (guardrails, evaluation frameworks, observability, and model risk controls) to firm-wide standards
  </li>
  <li>
   Acts as a primary technical partner to IPB business stakeholders, surfacing new AI/ML opportunities and shaping them into funded workstreams
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   Represents the AIML team in firm-wide AI/ML governance and engineering forums; ensures cross-border, regulatory, and data-privacy considerations are reflected in solution design
  </li>
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   Contributes to the team's GenAI education programme through training content, knowledge-sharing sessions, and mentoring of junior engineers and interns
  </li>
  <li>
   Champions the firm's culture of diversity, Opportunity, inclusion, and respect
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   <br/>
  </li>
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  Required Qualifications, Capabilities, And Skills
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   Formal training or certification in software engineering concepts and expert applied experience
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   Advanced proficiency in Python and modern software engineering practices (testing, design patterns, code review, version control)
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   Fluent with AI coding tools (e.g., Claude Code, GitHub Copilot) as a core part of day-to-day software development, with the judgement to know when to lean on them and when not to
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   Hands-on experience building, evaluating, and deploying machine learning models into production
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   Practical experience with Large Language Models, including prompt engineering, RAG, fine-tuning, agentic frameworks, skills.
  </li>
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   Demonstrated experience delivering system design, application development, testing, and operational stability for ML or data-intensive systems
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   Strong communication skills with confidence engaging senior business stakeholders and translating technical concepts for non-technical audiences
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   Experience applying new methods to determine solutions for complex technology problems across multiple technical disciplines
  </li>
  <li>
   MSc in Computer Science, Data Science, Engineering, or a related quantitative field
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  </li>
 </ul>
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  Preferred Qualifications, Capabilities, And Skills
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   Postgraduate-level qualification in data science, artificial intelligence, or machine learning
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   Practical experience with CI/CD, containerization, and cloud-native deployment patterns
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   Experience within financial services technology, particularly wealth, private banking, or asset management
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   Experience with Databricks, Kubernetes, or comparable ML / cloud platforms
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   Experience designing or contributing to AI governance, model validation, or guardrail frameworks
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  </li>
 </ul>
 <strong>
  ABOUT US
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  <br/>
 </strong>
 J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
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 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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 <strong>
  About The Team
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  <br/>
 </strong>
 J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
</div>


Applied AI ML Lead- Agentic AI & Python

<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>About Capgemini</b></h2>
</div><div><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of &euro;22.5 billion.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>About Capgemini</b></h2>
</div><div><p>At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Your Role</b></h2>
</div><div><p>As a Service Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.</p>
<p>Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.</p>
<ul><li>Modernisation &amp; Integration: Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.</li>
<li>Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.</li>
<li>Automation &amp; AI Enablement: Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.</li>
<li>Consulting Leadership &amp; Growth: Contribute to practice development, lead sustainable transformations, and support business development.</li>
</ul><p>As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:</p>
<p><b>Business Development </b>&ndash; Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
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<b>Internal contribution</b> &ndash; Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events &amp; activities), offering development.
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<b>Learning &amp; development</b> &ndash; Training to support your career development and the skills demand within the company, certifications etc.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Your Profile</b></h2>
</div><div><ul><li>Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
</li><li>Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
</li><li>Proven track record of successfully delivering and leading advisory engagements, managing teams, building trusted relationships internally and externally, and influencing skills to support sales generation.
</li><li>Practical experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.</li></ul>
<div>The following are advantageous:
<br>
<ul><li>Currently working in a Consulting firm, and/or in industry but having a service management background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
</li><li>Experience of proposition building and delivery.
</li><li>Business development &ndash; utilising a combination of the organisation&rsquo;s broader pre-existing relationships, company relationships and your own network.</li></ul></div>
</div></div><div><div><h2 class="jobSectionHeader"><b>What You'll Love About Working Here</b></h2>
</div><div><ul><li>Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.
</li><li>You&rsquo;ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution
</li><li>Our consultants are formally trained from industry experts on management consulting and client delivery.
</li><li>We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
</li><li>Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
</li><li>We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
</li><li>There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city. There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>What You Need to Know</b></h2>
</div><div><p>At Capgemini we don&rsquo;t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
<br>
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
<br>
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained &lsquo;Mental Health Champions&rsquo; across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>CSR</b></h2>
</div><div><p>At Capgemini we don&rsquo;t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
<br>
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
<br>
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained &lsquo;Mental Health Champions&rsquo; across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>We're a Disability Confident Employer</b></h2>
</div><div><p>Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government&rsquo;s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:</p><br>
<div><br>
<ul><li>Declare they have a disability, and
</li><li>Meet the minimum essential criteria for the role.
</li></ul></div><p>Please opt in during the application process.</p></div></div></div></div></div></div></div>

Service Management - Senior Consultant

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