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digital senior product owner - crm

digital senior product owner crm

Abu Dhabi Commercial Bank

<div>
 
 
 Digital Senior Product Owner
 
 
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 About the business area
 
 
 
 
 
 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari&rsquo;ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 <ul>
 <li>
 Digital product Development and Implementation- Identify opportunities for enhancement and innovation across digital channels (internet, mobile, tablet, SMS, wearable, digital TV) to broaden service offerings and elevate Digital Channel services in alignment with business goals.
 </li>
 <li>
 Digital product Usage and Reporting- Plan and coordinate onboarding, usage, and migration initiatives for assigned digital products, ensuring a seamless customer experience and prompt resolution of service issues to protect the bank&rsquo;s reputation. Monitor and analyze product usage metrics and revenue-related KPIs to assess adoption, identify trends, and support data-driven enhancements. Collaborate with analytics, operations, and customer service teams to ensure accurate reporting, timely issue escalation, and continuous improvement of digital product performance.
 </li>
 <li>
 Quality Certification, Audit and Compliance- Ensure that all services meet regulatory requirements such as ISO 9001 certification for internet banking/mobile Banking and product development.
 </li>
 <li>
 People Management- Manage self and team in line with ADCB&rsquo;s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
 </li>
 <li>
 Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
 </li>
 <li>
 Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank&rsquo;s standards.
 </li>
 <li>
 Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank&rsquo;s required levels of service in all internal and external customer interactions.
 </li>
 </ul>
 
 
 
 
 The ideal candidate should have the following experience
 
 
 <ul>
 <li>
 At least 6 years of experience in delivering projects in alternate delivery channels within a Bank
 </li>
 <li>
 Bachelor&rsquo;s Degree in relevant specialization
 </li>
 <li>
 Project Management Prince II or Project Management Institute (PMI) or Agile (or equivalent) Certification
 </li>
 <li>
 Knowledge of web channels and mobile technologies
 </li>
 <li>
 Planning, analytical and time management skills
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 : The indicative pay range for this role is AED
 
 45,000 &ndash; AED 55,000
 
 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
 
 
</div>

Digital Senior Product Owner - CRM

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Senior Digital Product Owner
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Summary of role:
 
 
 
 <ul>
 <li>
 The Senior Product Owner will be involved in partnering with the Digital leadership team to develop effective product strategies, visions and execution plans.&nbsp;
 </li>
 <li>
 His/her mission will be to shape and deliver digital solutions that transform customer experiences. For the digital solutions within the portfolio, this individual will define measurable objectives to gain market share, maximize profitability and/or increase customer satisfaction&nbsp;through customer-centred digital experiences.&nbsp;
 </li>
 <li>
 This role will involve working closely with digital business executives as well as ADIB business product owners to achieve sales targets through digital innovation.
 </li>
 </ul>
 
 
 
 Key accountabilities of the roles:
 
 
 
 <ul>
 <li>
 Product Strategy: Define and communicate the product vision and strategy, aligning it with our business goals and customer needs. Define the product portfolio, make major product decisions, enact product roadmaps (which are developed by the product team) and work with the Digital Factory team to set priorities for what will be built and when
 </li>
 <li>
 Roadmap Development: Create and maintain a product roadmap that outlines key features and enhancements over time
 </li>
 <li>
 Requirements Gathering: Collaborate with stakeholders, customers, and market research to gather, document and prioritize product requirements.
 </li>
 <li>
 Journey Design: work closely with Design team to ensure user journey factors all requirement gathered as well as being competitive in market&nbsp;
 </li>
 <li>
 Prioritization: Determine feature priorities based on business value, customer feedback, and market trends.
 </li>
 <li>
 Squad Management: Lead squad ceremonies and ensure thorough understanding of the requirement by all team members.&nbsp;
 </li>
 <li>
 Cross-functional Collaboration: Work closely with cross-functional teams, including developers, designers, and QA, and Project Managers to ensure successful product development and delivery.
 </li>
 <li>
 Release Planning: Plan and coordinate product releases, including setting release goals and timelines.
 </li>
 <li>
 User Stories: Write and maintain user stories and acceptance criteria for development teams.
 </li>
 <li>
 Feedback Management: Gather and incorporate user feedback to continuously improve the product and enhance the journey
 </li>
 <li>
 Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success of the product.
 </li>
 <li>
 Risk Management: Identify and mitigate risks that may impact the product's success.
 </li>
 <li>
 Stakeholder Communication: Keep stakeholders informed about the product's progress and any changes in strategy or priorities.&nbsp;As well as lead all squad ceremonies&nbsp;
 </li>
 <li>
 Market Research: Stay informed about industry trends and competitive products to make informed decisions
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
 
 
 
 <ul>
 <li>
 Deep experience in digital product development&nbsp;and marketing ideally in a digital banking environment
 </li>
 <li>
 Exceptional problem skills and data-driven product decision-making; may go beyond application of existing know-how
 </li>
 <li>
 Ability to understand product metrics and make decisions based on them
 </li>
 <li>
 Experience with designing creative, quality consumer products, as well as enabling business capability and objectives through technology
 </li>
 <li>
 Experience in launching a product and managing a live product
 </li>
 <li>
 Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
 </li>
 <li>
 Thought leadership and ability to influence at all levels in the organization
 </li>
 </ul>
 
 
 
 Previous experience:&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Minimum 7 to 10 years of total experience including 7+ years of experience in product development and digital banking deliverable&nbsp;
 </li>
 <li>
 Bachelor&rsquo;s degree required, advanced degree a plus
 </li>
 <li>
 Strong strategic thinking and problem-solving skills.
 </li>
 <li>
 Excellent communication and collaboration abilities.
 </li>
 <li>
 Experience of operating within a multi-channel/multi-region brand
 </li>
 <li>
 Knowledge of Lean and Agile software development processes
 </li>
 <li>
 Experience with product management tools (e.g., Jira, Trello ).
 
 &nbsp;
 </li>
 </ul>
</div>

Senior Digital Product Owner

LEAD Development

Call Centre Executive for Owner Association and Property Management May 28, 2025 Call Centre Executive for Owner Association and Property Management As a Call Centre Executive for the Owner Association and Property Management, you will be responsible for providing excellent customer service to our property owners, residents, and tenants. Your primary objective will be to handle incoming calls, respond to inquiries, resolve issues, and ensure effective communication between all stakeholders. You will play a crucial role in upholding the association and property management's reputation and ensuring a positive experience for all clients. Job Responsibilities <ul><li>Manage incoming calls professionally and promptly, greeting callers courteously and maintaining a friendly and helpful tone during interactions.</li><li>Respond to inquiries and provide support to clients through various communication channels, including emails, chat, social media platforms, and other digital tools.</li><li>Effectively communicate with diverse clients, addressing their concerns and needs.</li><li>Assist owners, residents, and tenants with various inquiries related to their services, maintenance requests, account information, events, payments, amenities, lease agreements, and any other relevant topics.</li><li>Provide accurate and up-to-date information about the properties managed by the association, including rental or sales listings, amenities, and maintenance services.</li><li>Accurately record and maintain detailed records of all interactions, inquiries, and resolutions using the CRM system.</li><li>Proactively send Email and SMS communications to relevant clients for planned events, maintenance, marketing offers., etc using CRM or related software.</li><li>Listen attentively to clients' concerns, complaints, and inquiries and provide timely and appropriate solutions or escalate matters to the relevant departments for resolution.</li><li>Ensure timely follow-up on pending issues to ensure complete client satisfaction and efficient problem resolution.</li><li>Collaborate with property management teams, maintenance staff, and other departments to ensure seamless communication and service delivery.</li><li>Stay updated with the latest association's policies, services, and procedures, property information and communication techniques.</li></ul> JOB DESCRIPTION Key Performance Indicators (KPI's) <ul><li>Customer Satisfaction Score.</li><li>Call Abandonment Rate.</li></ul> Skills, Knowledge & Attributes <ul><li>Strong interpersonal skills, active listening abilities, and empathy towards clients' needs.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Positive attitude, patience, and a genuine desire to assist and support clients.</li><li>Flexibility to work in shifts, including evenings and weekends, based on the call center's operating hours and property management requirements.</li></ul> Education and Experience Requirements: <ul><li>Fluent in English & Arabic language, with excellent verbal and written communication skills. Additional language will be a plus.</li><li>Previous experience in a customer service or call centre role within the real estate, property management, or owner association industry is preferred.</li><li>Proficiency in using computer systems, CRM software, and other communication tools.</li><li>Bachelor's degree in any related field.</li><li>5 years relevant working experience with at least 3 years' experience as Call Centre Executive in UAE.</li></ul>The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Apply Now Full Name Contact Number Email Address Years of relevant experience Attach CV File types : .doc, .docx, and .pdf File size : up to 5 MBFile types : .doc, .docx, and .pdf File size : up to 5 MB

Call Centre Executive for Owner Association and Property Management

Lunate

<div>
 
 
 Firm Overview
 
 
 
 
 
 
 Lunate is a partner-led, independent global alternative investment manager headquartered in Abu Dhabi. With over $110 billion in assets under management, Lunate invests across private and public markets, including private equity, venture capital, private credit, real assets, public equities, and public credit. The firm is committed to delivering customized investment solutions through separate managed accounts, co-investments, direct investments, and thematic strategies.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 Lead the end‑to‑end planning and execution of high‑impact client events, investor roadshows, and corporate events that advance Lunate&rsquo;s commercial objectives, strengthen client relationships, and reflect the brand&rsquo;s standards of precision and excellence.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 1) Event Strategy &amp; Planning
 
 <ul>
 <li>
 Translate commercial priorities (fundraising cycles, product launches, portfolio milestones) into an annualized events plan with clear objectives, target audiences, budgets, and KPIs.
 </li>
 <li>
 Develop formats across roundtables, summits, conferences, dinners, investor days, roadshows (multi‑city), and virtual/hybrid programs.
 </li>
 <li>
 Build narratives and agendas with Investor Engagement, Product, and Leadership; secure internal/external speakers and moderators.
 </li>
 </ul>
 
 
 
 
 2) Execution Excellence (End‑to‑End)
 
 <ul>
 <li>
 Own timelines, run-of-show, venue selection, contracts, travel logistics, branding, stage production, AV, and guest experience.
 </li>
 <li>
 Orchestrate complex roadshow itineraries (1:1 schedules, meeting blocks, executive movements) across EMEA, North America, and Asia.
 </li>
 <li>
 Ensure on‑brand materials and messaging across invitations, microsites, signage, collateral, and digital touchpoints&mdash;consistent with Lunate&rsquo;s brand guidelines.
 </li>
 </ul>
 
 
 
 
 3) Stakeholder &amp; Vendor Management
 
 <ul>
 <li>
 Lead cross‑functional working groups (Investor Engagement, Client Solutions, Product, Communications/PR, Compliance, Legal, Finance, Facilities).
 </li>
 <li>
 Select and manage agencies and vendors (production houses, caterers, AV, registration, design), negotiating rates and service levels; implement SLAs.
 </li>
 </ul>
 
 
 
 
 4) Audience Development &amp; CRM
 
 <ul>
 <li>
 Partner with Client Solutions and IR to define invite lists, segmentation, and outreach strategy; manage RSVP and waitlist logic.
 </li>
 <li>
 Maintain accurate attendee data and post‑event notes in CRM; support follow‑ups, pipeline hygiene, and revenue attribution.
 </li>
 </ul>
 
 
 
 
 5) Measurement &amp; Continuous Improvement
 
 <ul>
 <li>
 Set event KPIs (attendance quality, meeting density, cost per engaged attendee, NPS, qualified follow‑ups, pipeline conversion).
 </li>
 <li>
 Produce post‑event debriefs and ROI dashboards; codify best practices into playbooks for repeatable excellence.
 </li>
 </ul>
 
 
 
 
 6) Governance, Risk &amp; Compliance
 
 <ul>
 <li>
 Enforce MNPI handling, approvals, and content controls; coordinate with Compliance on speaker materials and client communications.
 </li>
 <li>
 Ensure HSE, data privacy, and accessibility standards; manage risk registers and contingency planning.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 8&ndash;12 years of progressive experience in financial‑services or institutional events; proven delivery of multi‑city roadshows and senior‑level client programs.
 </li>
 <li>
 Track record leading premium events with C‑suite stakeholders and UHNW/family office/SWF audiences.
 </li>
 <li>
 Proficiency with enterprise event/registration platforms, CRM, and productivity tools; strong budget ownership.
 </li>
 <li>
 Regional experience across GCC/MENA; global exposure preferred. Arabic and English working proficiency advantageous.
 </li>
 <li>
 Bachelor&rsquo;s degree; relevant certifications (project/event management) a plus.
 </li>
 </ul>
</div>

Event Manager

International Gas Services Est

We are seeking a results-driven Digital Marketing Executive to manage our end-to-end digital campaigns. The ideal candidate is a strategic thinker with strong analytical and creative skills.What You'll Bring (Must-Have Skills):<ul><li>Google Analytics Certification: Expert-level proficiency in tracking, analysis, and reporting to ensure all digital efforts drive measurable ROI.</li><li>CRM Expertise (e.g., Salesforce, HubSpot, Zoho): Proven ability to manage customer data, segment audiences, design automated email workflows, and leverage the platform for targeted, personalized campaigns and retention.</li><li>Media Buying: Experience planning, executing, and optimizing high-performing paid campaigns across platforms like Google Ads and Meta Ads.</li><li>E-Commerce Management &amp; CMS: Practical experience managing product data, promotions, and conversion optimization on an online store, plus proficiency in a major Content Management System (e.g., WordPress, Shopify) for website updates.</li><li>Content Creation &amp; Social Media Management: Talent for creating engaging, on-brand content and managing strategic organic and paid social channels.</li></ul>Key Responsibilities:<ul><li>Design and execute CRM strategies that increase customer retention and lifetime value.</li><li>Oversee daily operations and conversion optimization of the company's eCommerce platform.</li><li>Manage end-to-end digital advertising campaigns and report on performance.</li><li>Develop and maintain content across the website (via CMS) and social media channels.</li></ul>Job Types: Full-time, Permanent

Digital Marketing Executive

PROPERTY SHOP INVESTMENT LLC - HQ

Location: Abu Dhabi, UAE Company: Property Shop Investments LLC (PSI) Department: Sales Employment Type: Commission-BasedAbout the RoleProperty Shop Investments LLC (PSI) is the UAE&rsquo;s #1 real estate brokerage with almost 20 years of market leadership and continued growth across the UAE.We are expanding our high-performance Sales Team and are looking for experienced Property Consultants / Real Estate Sales professionals to join our success story.This role is focused on client advisory, relationship management, negotiations, and deal execution within a commission-based sales environment supported by PSI&rsquo;s professional onboarding, training academy, marketing platform, and lead-generation infrastructure.Key ResponsibilitiesSales &amp; Client Advisory<ul><li>Manage the full sales cycle including lead qualification, client consultation, property presentations, negotiations, and transaction closing</li><li>Build and maintain long-term client relationships with investors and end-users</li><li>Conduct property viewings, meetings, and presentations (in person &amp; virtual)</li><li>Negotiate commercial terms aligned with company policies and client objectives</li></ul>Market Knowledge<ul><li>Maintain up-to-date awareness of pricing trends, product availability, and investment indicators</li><li>Accurately represent PSI&rsquo;s property portfolio and market positioning to clients</li></ul>Business Development<ul><li>Generate business via networking, referrals, personal outreach, open houses, events, and digital marketing</li><li>Follow up on qualified leads provided through PSI&rsquo;s internal and external lead channels</li></ul>CRM &amp; Administration<ul><li>Maintain accurate CRM records for all leads, interactions, and transactions</li><li>Support documentation, compliance checks, booking processes, and handovers</li><li>Collaborate with marketing, administration, and sales leadership teams</li></ul>Qualifications &amp; Requirements<ul><li>Proven experience in UAE real estate sales or residential brokerage</li><li>Fluency in Arabic or at least one European language (French, German, Dutch, Italian, Spanish, etc.) preferred</li><li>Excellent communication, negotiation and relationship-building skills</li><li>Target-driven mindset with comfort operating in a commission-based income structure</li><li>Strong organisational skills with attention to CRM follow-up and pipeline management</li><li>Sound understanding of UAE real estate processes and documentation is an advantage</li><li>Valid UAE driving license preferred</li></ul>What We Offer<ul><li>Commission-based income with a highly competitive market structure</li><li>Structured onboarding and continuous sales training through PSI Academy</li><li>Marketing and branding support including major property portals and internal campaigns</li><li>Access to qualified lead generation channels</li><li>Career progression toward Senior Consultant and Sales Leadership roles</li><li>Collaborative, performance-oriented sales culture</li></ul>Property Shop Investments LLC is an equal opportunity employer. All qualified applicants will be considered based on experience, skills, and professional merit.Job Type: Full-timeApplication Question(s):<ul><li>Are you currently based in the UAE and available to work in Abu Dhabi?</li><li>How many total years of professional sales experience do you have?</li><li>Do you have hands-on experience selling residential real estate in the UAE market?</li><li>Are you comfortable working in a performance-driven, commission-based sales role where income is directly linked to closed deals?</li></ul>

Property Consultant | Real Estate Sales Consultant

CAPSTONE REAL ESTATE L.L.C

This role focuses on driving measurable customer acquisition, engagement, and revenue growth by achieving aggressive targets for key performance indicators (KPIs) like ROAS, CPA, and LTV.Key Responsibilities Strategy &amp; Execution<ul><li>Campaign Management: Plan, launch, manage, and optimize paid acquisition campaigns across a range of digital channels, including:</li><li>Paid Search (SEM): Google Ads, Bing Ads.</li><li>Paid Social: Meta (Facebook/Instagram), TikTok, LinkedIn, YouTube.</li><li>Display &amp; Programmatic: Retargeting, banner ads, and Demand-Side Platforms (DSPs).</li><li>Affiliate/Partner Marketing: Managing partner relationships and performance.</li><li>Budget Management: Own and efficiently manage the performance marketing budget, allocating spend across channels, adjusting bids, and optimizing pacing to meet or exceed ROI and CPA targets.</li><li>A/B Testing &amp; Optimization: Design and implement a continuous 'test-and-learn' framework for ad copy, creative assets, landing pages, audience segmentation, and bidding strategies to maximize conversion rates (CRO) and overall campaign efficiency.</li></ul>Data Analysis &amp; Reporting<ul><li>Performance Tracking: Monitor, analyze, and report on key campaign performance metrics (e.g., CPA, ROAS, LTV, CTR, CVR, Impression Share) on a daily/weekly basis.</li><li>Attribution &amp; Insights: Utilize analytics tools (e.g., Google Analytics 4, Tag Manager, CRM data) to evaluate end-to-end customer journeys and provide actionable insights to senior management and cross-functional teams.</li><li>Forecasting: Develop and manage performance forecasts and goals for acquisition, clearly defining expected outcomes and the resources required to achieve them.</li></ul>Collaboration &amp; Cross-Functional Support<ul><li>Creative Coordination: Work closely with Creative and Content teams to define testing needs, brief ad creative, and ensure all assets align with brand guidelines and campaign goals.</li><li>Technical Setup: Partner with Product/Engineering teams to ensure accurate tracking, event tagging, and attribution models are properly implemented for all digital campaigns.</li><li>Market Intelligence: Stay current on digital marketing trends, platform updates (e.g., changes to Meta's algorithms or Google's PMAX), and competitor strategies to maintain a competitive advantage.</li></ul>Required Skills &amp; Qualifications<ul><li>Experience: 3+ years of hands-on experience managing and scaling paid media campaigns with substantial budgets.</li><li>Technical Expertise (Must-Haves):</li><li>Deep operational expertise in major ad platforms: Google Ads and Meta Ads Manager.</li><li>Advanced proficiency in Google Analytics 4 (GA4) and setting up conversion tracking/attribution.</li><li>Exceptional skills in data analysis and visualization using Microsoft Excel or similar tools.</li><li>Education: Bachelor&rsquo;s degree in Marketing, Business, Economics, or a related quantitative field.</li><li>Analytical Mindset: Proven ability to turn complex data and financial metrics into clear, actionable strategies.</li><li>Communication: Excellent verbal and written communication skills to clearly articulate campaign performance and strategy to non-marketing stakeholders.</li><li>Certifications (Preferred): Google Ads, Meta Blueprint, or similar platform certifications.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per month

Performance Marketing Manager

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