analyst, it user help desk

associate its design engineer/manager Jobs in Abu Dhabi

associate its design engineer/manager

chief information officer (cio) Jobs in Abu Dhabi

chief information officer (cio)

chief technology officer Jobs in Abu Dhabi

chief technology officer

director it operations and service management information technology

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div><div> 
New York University Abu Dhabi (NYUAD) seeks to appoint a Director, IT Operations and Service Management reporting to the Chief Information Officer.</div><div></div><div> 
The Director, IT Operations and Service Management provides leadership for the delivery, performance, and continuous improvement of IT services at NYU Abu Dhabi. This role is accountable for ensuring that technology services are reliable, user-centered, scalable, and operationally sustainable, directly enabling the university&rsquo;s academic, research, and administrative missions.</div><div></div><div> 
Serving as the operational service owner, the Director assumes responsibility for IT services as they transition from design and build into steady-state operations. The role leads IT Service Management (ITSM), service desk operations, incident and problem management, change enablement, and service performance governance. A core objective is to deliver a highly effective, tiered support and service management model that prioritizes early resolution, strong operational ownership, and well-governed escalation aligned with service maturity and design intent.</div><div></div><div> 
This role builds and leads a best-in-class, dynamic IT operations organization. The Director fosters a culture of trust, accountability, continuous learning, and service excellence, empowering teams with clear frameworks, meaningful metrics, and the authority to act. Through strong leadership, data-driven decision-making, and user-centric service design, the role ensures IT Operations functions not merely as a reactive support organization, but as a strategic partner to the institution.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Lead and manage the full suite of IT operational functions including service management, incident response, problem resolution, change management, service request fulfillment, and enterprise support operations. Establish and maintain service delivery frameworks, SLAs, and KPIs to ensure reliability, stability, and responsiveness. Oversee operational dashboards and reporting to drive continuous improvement, strengthen service quality, and ensure user satisfaction across faculty, students, staff, and researchers</li><li>
Manage the daily operation, maintenance, and lifecycle of the university&rsquo;s core IT infrastructure including data center systems, cloud and hybrid services, enterprise networks, storage, backup, unified communications, and endpoint technologies. Lead proactive capacity planning, performance monitoring, patching, upgrades, and lifecycle refresh programs to ensure resilient, secure, and modern systems that support NYUAD&rsquo;s mission</li><li>
Ensure all new technology solutions and infrastructure projects transition effectively into steady-state support. Establish operational readiness artifacts including runbooks, support models, asset documentation, disaster recovery procedures, and knowledge bases. Collaborate with Architecture, Engineering, and Information Security to ensure supportability, compliance, cohesive handover processes, and ongoing operational sustainability</li><li>
Coordinate with NYU IT (NYU Global Partners) to align local systems, processes, standards, and service frameworks with global platforms. Facilitate integration, consistency, and interoperability across campus and global environments. Communicate local needs, ensure adherence to global standards where applicable, and support unified user experiences across the global university network</li><li>
Develop and enforce ITSM policies, governance practices, and operational standards that support reliable service execution. Enhance ITIL-aligned processes for change governance, configuration management, service catalog development, and continuous improvement. Establish operational KPIs and review mechanisms to ensure compliance, efficiency, and quality across all service domains</li><li>
Lead and manage the IT Operations and Service Management department, overseeing personnel, budget utilization, vendor relationships, and internal operations. Recruit, develop, and mentor technical and service-delivery professionals. Foster high performance, accountability, and a culture of operational excellence, ensuring teams have the skills, support structures, and resources necessary to deliver dependable services</li></ul>
Qualifications:
<div>
Required Education:</div><ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or diploma in a related field or 25+ years of relevant industry experience</li></ul><div>
Preferred Education:</div><ul><li>
Master's degree in Computer Science, Engineering, Business Administration (MBA), or a related field</li></ul><div>
Required Experience:</div><ul><li>
10+ years of progressive experience in IT operations, service management, infrastructure operations, or enterprise support in large-scale academic or enterprise environments</li><li>
5+ years in a senior leadership or directorial role with responsibility for IT operations, service management, infrastructure reliability, and team leadership</li><li>
Extensive experience managing enterprise networks, data center operations, cloud and hybrid infrastructures, endpoint technologies, unified communications, and backup/DR systems</li><li>
Demonstrated leadership in operational lifecycle management, capacity planning, reliability improvement, and the execution of campus-wide or enterprise infrastructure projects</li><li>
Strong background in vendor management, contract negotiation, and operational procurement workflows</li><li>
Extensive experience managing multi-disciplinary operations and service-delivery teams, ensuring reliable and high-quality IT support</li><li>
Demonstrated experience in leading cross-functional technical teams and delivering complex IT infrastructure projects in a dynamic, enterprise environment</li><li>
Proven track record of overseeing infrastructure operations, service performance, and large-scale system lifecycle programs</li><li>
Deep understanding of service transition, ITSM frameworks, operational governance, and support model design</li><li>
Ability to translate institutional objectives into operational strategies, process improvements, and service-aligned operational frameworks</li><li><div>
Deep expertise in IT service management frameworks (ITIL) and operational governance principles</div></li><li><div>
Strong understanding of scalable, secure, and resilient systems operation and enterprise infrastructure management</div></li><li>
Broad knowledge of cloud architectures, hybrid environments, and systems integration in operational contexts</li><li>
Comprehensive understanding of networking, cybersecurity fundamentals, identity and access management, and data governance</li><li>
Expertise in endpoint management, asset lifecycle planning, and support frameworks for distributed IT environments</li><li>
Strong ability to translate operational needs into service models, process structures, and performance metrics</li><li>
Exceptional leadership and people-management skills with demonstrated success developing high-performing operational and support teams</li><li>
Excellent communication and presentation skills, capable of conveying technical information to diverse audiences</li><li>
Strong analytical and problem-solving abilities with experience making operational decisions in complex environments 
</li><li>
Ability to embed service management frameworks into solution deployments to ensure long-term operational viability</li></ul><div>
Preferred Experience:</div><ul><li>
ITIL Expert, ITIL Master, or ITIL v4 Managing Professional</li><li>
Project Management certifications (e.g., PMP)</li><li>
Cloud platform certifications (e.g., AWS, Azure)</li><li>
Understanding of higher-education operational technology needs, including teaching, learning, and campus services</li><li>
Knowledge of research computing support environments</li><li>
Familiarity with DevOps/SRE approaches to reliability, monitoring, automation, and operational efficiency</li><li>
Experience improving workflow automation and operational tooling aligned with ITSM and support frameworks</li><li>
Ability to balance innovation with operational stability and long-term sustainability</li></ul> 
<div></div>
Additional Information:
<h6 class="jobSectionHeader">About NYUAD</h6><div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div>

Director, IT Operations and Service Management - Information Technology

AmCham Abu Dhabi

<div>
 
 
 Position Title:
 
 Operations Director
 
 
 
 Reports to:
 
 Executive Director
 
 
 
 Supervises:
 
 Marketing &amp; Communications Specialist, Finance Manager, Office Administrator, Events &amp; Membership Manager (dual reporting), and Intern
 
 
 
 
 
 
 Job Summary:
 
 The Operations Director is responsible for ensuring the seamless functioning of AmCham Abu Dhabi&rsquo;s day-to-day operations and the efficient delivery of all programs and services. The role provides strategic and operational leadership over office administration, marketing and communications, IT systems, supplier management, and program implementation. The Operations Director ensures operational excellence, brand consistency, and strong alignment between administrative functions, program execution, and AmCham Abu Dhabi&rsquo;s overall strategy and mission.
 
 
 
 
 
 This position requires an experienced professional capable of managing multi-disciplinary teams, streamlining workflows, ensuring compliance, and driving innovation in support services and communications.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Oversee all office operations, facilities, and administrative support functions.
 </li>
 <li>
 Ensure compliance with internal policies, contracts, and UAE regulatory requirements.
 </li>
 <li>
 Manage supplier relationships, service agreements, and procurement to ensure cost-effective operations.
 </li>
 <li>
 Supervise IT systems, licenses, and technology support to enable efficient communication and digital engagement.
 </li>
 <li>
 Coordinate cross-departmental planning to ensure alignment of all operational activities with AmCham&rsquo;s annual goals and strategy.
 </li>
 <li>
 Develop and monitor operating budgets for events, programs, and administrative functions.
 </li>
 <li>
 Implement systems and tools to track performance, budgets, and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Program Development &amp; Delivery
 
 
 <ul>
 <li>
 Lead the design and execution of
 
 AmCham Abu Dhabi&rsquo;s program portfolio in coordination with the Executive Director and Committee Chairs, Co-Chairs.
 
 </li>
 <li>
 
 Ensure each program aligns with AmCham&rsquo;s mission
 
 , member needs, and stakeholder expectations.
 </li>
 <li>
 
 Oversee program timelines, deliverables, and quality assurance across all initiatives.
 
 </li>
 <li>
 
 Leads
 
 Events &amp; Membership Manager to
 
 execute
 
 seamless event logistics and impactful delivery.
 </li>
 <li>
 Develop key performance indicators (KPIs) and reporting mechanisms to evaluate program success and inform future improvements.
 </li>
 </ul>
 
 
 
 
 
 Marketing and Communications Oversight
 
 
 <ul>
 <li>
 Supervise the Marketing &amp; Communications Specialist to ensure cohesive and professional brand representation across all channels.
 </li>
 <li>
 Oversee creation of digital, print, and video content to promote programs, membership, and AmCham visibility.
 </li>
 <li>
 Ensure timely and consistent media
 
 engagement, press releases, and social media activity.
 
 </li>
 <li>
 
 Collaborate with the Business Development &amp; Partnerships Director to support sponsorship and partnership visibility across communication platforms.
 
 </li>
 <li>
 
 Maintain brand integrity and ensure alignment with the organization&rsquo;s messaging and strategic positioning.
 
 </li>
 </ul>
 
 
 
 
 
 Governance &amp; Coordination
 
 
 <ul>
 <li>
 Support the Executive Director in ensuring proper implementation of governance and compliance policies.
 </li>
 <li>
 Prepare operational reports, dashboards, and documentation for board and committee review.
 </li>
 <li>
 Act as operational liaison between staff and committees to guarantee that operational capacity supports strategic objectives.
 </li>
 <li>
 Ensure timely and transparent internal communication among all functions.
 </li>
 </ul>
 
 For internal alignment, hold joint weekly planning meetings or maintain a shared performance dashboards.
 
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Supervise, mentor, and evaluate the performance of direct reports.
 </li>
 <li>
 Build a collaborative and efficient work environment emphasizing accountability, innovation, and service excellence.
 </li>
 <li>
 Oversee the internship program and support capacity building within the team.
 </li>
 <li>
 Ensure clear goal setting, performance tracking, and professional development for all operations team members.
 </li>
 </ul>
 
 
 
 
 
 Collaboration with Other Directors
 
 
 <ul>
 <li>
 Work closely with the Business Development &amp; Partnerships Director on membership growth, event execution, and sponsor engagement.
 </li>
 <li>
 Partner with the Finance Manager on budget controls, procurement processes, and vendor payments.
 </li>
 <li>
 Support the Executive Director in board-related operations, committee coordination, and executive reporting.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 7&ndash;10 years of experience in operations or program management within membership-based, non-profit, or corporate organizations.
 </li>
 <li>
 Proven ability to manage teams, budgets, and multiple projects simultaneously.
 </li>
 <li>
 Strong understanding of event and program logistics, communications, and stakeholder management.
 </li>
 <li>
 Leadership, organizational, and interpersonal skills.
 </li>
 <li>
 High proficiency in Microsoft Office, CRM systems, and digital collaboration tools.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic and operational thinking
 </li>
 <li>
 Project and process management
 </li>
 <li>
 Communication and stakeholder coordination
 </li>
 <li>
 Budgeting and financial oversight
 </li>
 <li>
 Leadership and staff development
 </li>
 <li>
 Brand and marketing awareness
 </li>
 <li>
 Problem solving and adaptability
 </li>
 </ul>
</div>

Operations Director

Duncan & Ross Consulting

<div>
 
 
 ROLE OVERVIEW
 
 
 
 We are seeking a skilled IT Audit professional (Assistant Manager / Senior Consultant level) to lead and deliver technology and cybersecurity audit engagements. The role involves assessing IT controls, security frameworks, and governance practices across a range of environments, ensuring alignment with regulatory requirements and industry standards.
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Technology Audits
 
 
 <ul>
 <li>
 Perform audits covering cloud environments, including security, governance, and deployment architecture
 </li>
 <li>
 Review system configurations, hardening practices, and infrastructure security across platforms
 </li>
 <li>
 Assess risks related to emerging technologies and recommend mitigation strategies
 </li>
 </ul>
 
 
 Cybersecurity Audits
 
 
 <ul>
 <li>
 Evaluate cybersecurity governance frameworks and organizational security posture
 </li>
 <li>
 Review identity and access management controls (IAM)
 </li>
 <li>
 Assess network security components including firewalls, IDS/IPS, and web application firewalls (WAF)
 </li>
 <li>
 Conduct or review Vulnerability Assessments and Penetration Testing (VAPT)
 </li>
 <li>
 Assess data protection measures, incident response processes, and security operations
 </li>
 </ul>
 
 
 IT Controls Assessment
 
 
 <ul>
 <li>
 Perform reviews of IT General Controls (ITGC) including access management, change management, and IT operations
 </li>
 <li>
 Evaluate application controls to ensure data integrity, accuracy, and reliability
 </li>
 <li>
 IT Service Management (ITSM) Audits
 </li>
 <li>
 Assess IT service management processes aligned with frameworks such as ITIL
 </li>
 <li>
 Review incident, problem, change, and service request management processes
 </li>
 </ul>
 
 
 Compliance &amp; Regulatory Audits
 
 
 <ul>
 <li>
 Conduct compliance assessments against relevant standards and regulations such as:
 </li>
 <li>
 UAE Information Assurance (UAE IA)
 </li>
 <li>
 ISO 27001
 </li>
 <li>
 NIST
 </li>
 <li>
 CIS Controls
 </li>
 <li>
 Identify gaps and provide actionable recommendations for compliance improvement
 </li>
 </ul>
 
 
 QUALIFICATIONS &amp; EXPERIENCE
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or related field
 </li>
 <li>
 6&ndash;8 years of experience in IT Audit, Technology Risk, or Cybersecurity
 </li>
 <li>
 Experience working in consulting firms or large enterprises is preferred
 </li>
 <li>
 Strong understanding of cloud platforms (AWS, Azure, GCP) and security best practices
 </li>
 <li>
 Hands-on experience in ITGC, ITAC, and cybersecurity audits
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 CISA (Certified Information Systems Auditor)
 </li>
 <li>
 CISSP (Certified Information Systems Security Professional)
 </li>
 <li>
 ISO 27001 Lead Auditor / Implementer
 </li>
 <li>
 ITIL Certification
 </li>
 </ul>
 
 
 Key Skills
 
 
 <ul>
 <li>
 Strong knowledge of IT audit methodologies and risk assessment techniques
 </li>
 <li>
 Familiarity with cybersecurity tools and technologies
 </li>
 <li>
 Analytical thinking with strong attention to detail
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 Ability to manage multiple engagements and deliver within timelines
 </li>
 </ul>
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Audit reports highlighting risks, gaps, and control weaknesses
 </li>
 <li>
 Practical and actionable remediation recommendations
 </li>
 <li>
 Compliance assessment reports aligned with industry standards
 </li>
 <li>
 Stakeholder presentations and audit documentation
 </li>
 </ul>
 
 Vertical
 
 
 Technology
 
</div>

Information Technology Audit Consultant

Worley

<div>Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
Role Context:
 
The primary responsibility of the Director, Business Development, is to identify, develop, negotiate, and close priority sales opportunities. As part of a customer-centered Business Development function, the Business Development Director is accountable to develop and implement account strategies that help secure new awards/ sales with a selected group of assigned clients. The Business Development Director actively collaborates with Operations, Inside Sales and other functions to position and differentiate the company to secure profitable work.
 
 
You'll be:
<ul><li>Representing and promoting Worley&rsquo;s brand, developing customer relationships and solutions to differentiate Worley in the market.
</li><li>Leveraging sector expertise and networks across markets &ndash;deepen relationships with existing customers and engage new ones.
</li><li>Leading and securing priority sales opportunities to drive profitable growth for the UAE business.
</li><li>Developing and implementing targeted account strategies for customers, both those assigned and new Customers identified, negotiating and closing significant project opportunities.
</li><li>Demonstrating innovative, strategic, technology-driven (including AI) approaches to business development.
</li></ul>Specific activities
Business Development: Condition the market and customer (&ldquo;Opening Game&rdquo;)
<ul><li>Drive the account development strategy with regional and global teams to identify and classify accounts;
</li><li>Establish new customers and markets based on strategic initiatives and growth plans in close collaboration with various internal leadership teams;
</li><li>Develop, maintain, and advance assigned customer relationships through account strategies and customer contacts;
</li><li>Apply selectivity principles to ensure the business pursues new profitable work that aligns with the strategy;
</li><li>Strategically tap into customer&rsquo;s business needs or create new needs via marketing efforts and sprint campaigns;
</li><li>Obtain and share competitive market intel by having a deep understanding of market dynamic and competition;
</li><li>Actively collaborate with Operations, Sector Leaders and Inside Sales to drive Opening Game activities to position and differentiate the company; 
</li></ul>Pre-Sales: Condition the prospect (&ldquo;Middle Game&rdquo;)
<ul><li>Lead the development of opportunity capture plans, coordinate and communicate with relevant stakeholders to secure alignment and support;
</li><li>Plan and facilitate customer meetings, and issue call reports/ MoMs to all stakeholders throughout the sales process;
</li><li>Accountable for testing and validating value proposition with the customer&rsquo;s key stakeholders in Middle Game;
</li><li>Lead the go/no-go and bid/no-bid decision making process and provide recommendations to the approval committee; 
Closing: Condition the deal (&ldquo;End Game&rdquo;) 
 
</li><li>Work closely with Inside Sales Manager to develop and promote high quality, compelling and competitive proposals, ensure key USPs are incorporated and work with legal, assurance and estimating/commercial teams for legal, contractual, risks and commercial/pricing benchmarking;
</li><li>Work closely with operations to align on the cost estimates and guide the management team on the profitability expectations;
</li><li>Lead the pricing review sessions with the relevant management layer based on the applicable delegation of authority matrix;
</li><li>Lead customer presentations, contract and commercial negotiations and closing of contracts;
</li><li>Collaborate with Inside Sales, wider Operations team, Marketing and Management to close the pursuit and ensure appropriate external communication (i.e. press release) in alignment with the customer; 
 General
</li><li>Lead by example, company&rsquo;s HSE programme to promote an incident and injury free culture. Be proactive in ensuring physical and mental health and safety of Outside Sales team.
</li><li>Ensure adoption of internal policies, procedures and business processes.
</li><li>Leverage Customer Success Platform (CSP) to manage accounts, opportunities and maximize the use of CSP throughout the sales. process. Responsible for data integrity in CSP related to accounts and opportunities.
</li>Mentor, train and guide the Outside Sales team through proper account management, customer engagements, sales governance and other activities in the Opening, Middle and End Game process 
<li>
</li></ul>You'll have:
<ul><li>Experience (general): extensive professional experience in business development roles and with exposure to large, multinational organizations.
</li><li>Experience (role specific): experience across all sectors related to Energy, Chemicals and Resources, with proven track record in large project sales and negotiations.
</li><li>Prior Sales experience.
</li></ul>Qualities
Behavioral
<ul><li>Innovative thinker, technology savvy and progressive.
</li><li>Enthusiastic, proactive, open, service minded and spontaneous working attitude and communication style.
</li><li>Strong lateral/ informal leadership skills. Globally minded and inclusive.
</li><li>Hands-on approach, pragmatic thinker/organizer.
</li><li>Collaborative in nature and high degree of perseverance, tenacity and empathy.
</li><li>Performance in relation to Worley&rsquo;s values and sales processes.
</li></ul>&middot; Other
<ul><li>Strong verbal and written communication skills in English.
</li><li>Identify and develop business opportunities that leverage Worley&rsquo;s capabilities into profitable and sustainable areas of our customer&rsquo;s business, and in doing so deliver to Worley&rsquo;s strategic ambition and growth targets.
</li><li>Strong negotiation and commercial skills.
</li><li>Facilitate multi-level interactions between our customer and Worley&rsquo;s key personnel (executives, key decision makers, technical specialists, sub-sector leaders and advisory), and ensure that an account approach is developed to ensure effective and consistent contact with customer.
</li><li>Develop and demonstrate deep understanding of the customer&rsquo;s business objectives and associated connection
</li></ul>Moving forward together
We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</div>

Director, Business Development

EF EXPORT

Chief Information Officer (CIO) &mdash; Job DescriptionSummary<ul><li>The Chief Information Officer (CIO) leads the organization&rsquo;s information technology strategy, governance, and operations to enable business objectives, ensure secure and reliable IT services, and drive digital transformation.</li></ul>Key responsibilities<ul><li>IT strategy &amp; governance: Develop and execute a multi-year IT strategy aligned with business goals; establish IT governance, policies, standards, and roadmaps.</li><li>Service delivery &amp; operations: Oversee IT operations (infrastructure, networking, workplace tech, helpdesk) to ensure high availability, performance, and user satisfaction.</li><li>Security &amp; risk management: Partner with security teams to implement cybersecurity, identity/access management, incident response, and compliance programs (e.g., SOC2, ISO, HIPAA, PCI).</li><li>Digital transformation: Lead modernization efforts (cloud migration, SaaS adoption, process automation, low-code/no-code, ERP/CRM implementations) to improve efficiency and enable new business models.</li><li>Data governance &amp; analytics enablement: Establish data governance, data quality, and master data management; enable business analytics and self-service BI in partnership with data teams.</li><li>Vendor &amp; contract management: Manage relationships with major vendors, MSPs, CSPs, and system integrators; negotiate contracts and ensure SLA compliance.</li><li>IT financial management: Own IT budgeting, cost optimization, capital planning, and cost allocation models; demonstrate ROI for technology investments.</li><li>Business continuity &amp; disaster recovery: Maintain and test DR/BCP plans, ensure redundancy and resilience for critical systems.</li><li>Project &amp; portfolio management: Prioritize and oversee major IT projects (ERP, CRM, migrations, integrations), ensuring on-time delivery and benefit realization.</li><li>Workplace technology &amp; employee experience: Define and deliver tools and services for hybrid/remote work, collaboration platforms, endpoint management, and onboarding/offboarding processes.</li><li>Compliance &amp; audit support: Ensure IT supports regulatory and audit requirements, provide evidence and remediation for audits.</li><li>Talent &amp; organization: Build and develop IT teams, define roles and career paths, and foster partnerships with business leaders.</li><li>Cross-functional collaboration: Work closely with CIO peers (CISO, CTO), finance, HR, legal, and business units to align IT capabilities with business needs.</li><li>Innovation &amp; emerging tech: Evaluate new technologies (AI, automation, edge, IoT) and run pilots to assess business applicability.</li></ul>Qualifications<ul><li>Experience: 10+ years in IT leadership; 5+ years in senior IT executive roles preferred.</li><li>Industry: Domain experience helpful depending on regulated industries (finance, healthcare, gov, retail).</li><li>Education: Bachelor&rsquo;s in IT, Computer Science, Information Systems, or related; advanced degree or relevant certifications (CISSP, ITIL, PMP) preferred.</li><li>Skills:</li><li>IT strategy, governance, and architecture</li><li>Infrastructure, cloud, and enterprise systems experience (ERP/CRM)</li><li>Cybersecurity and risk management knowledge</li><li>Data governance and analytics enablement</li><li>Vendor management and contracting</li><li>IT financial planning and cost control</li><li>Strong stakeholder management and communication</li><li>Personal attributes: Strategic, trustworthy, collaborative, change-agent, and service-oriented.</li></ul>Success metrics (examples)<ul><li>IT service availability and mean time to resolution (MTTR)</li><li>Project delivery on time/budget and benefit realization</li><li>Cost per user or cost per application; IT spend as % of revenue</li><li>User satisfaction (employee NPS) and adoption rates for key tools</li><li>Time to provision services (onboarding/offboarding)</li><li>Security posture indicators (patch compliance, incident count/MTTR)</li><li>Compliance/audit findings and remediation velocity</li></ul>Reporting &amp; structure<ul><li>Reports to: CEO, CFO, or COO (varies by organization)</li><li>Direct reports: Head of Infrastructure, Head of Applications/ERP, Head of IT Operations/Service Desk, Head of Vendor Management, IT Program/PMO Lead</li><li>Works closely with: CISO, CTO, Head of Data, HR, Finance, Legal, and business unit leaders</li></ul>Compensation &amp; perks (sample)<ul><li>Competitive base salary + performance bonus; equity for senior roles</li><li>Benefits: health, retirement, flexible PTO, professional development, vendor/conference allowances</li></ul>Sample job-level variations<ul><li>Enterprise CIO: Strong governance, compliance, and vendor/ERP focus; manages large teams and budgets.</li><li>Mid-market CIO: Hands-on delivery, project oversight, vendor management, and alignment with business functions.</li><li>Small-company IT Lead (CIO-equivalent): Broad hands-on responsibility across infrastructure, apps, security, and vendor selection.</li></ul>Onboarding priorities (first 90 days)<ul><li>Audit IT landscape: inventory systems, contracts, risks, major incidents, and outstanding projects.</li><li>Stabilize critical services and remediate urgent security or availability gaps.</li><li>Deliver a 6&ndash;12 month IT roadmap tied to business priorities with clear deliverables, owners, and ROI.</li></ul>Job Types: Full-time, PermanentPay: AED436.55 - AED1,221.54 per hourWork Location: In person

Chief Information Officer (CIO)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26046266
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Reports to the Director of Human Resources. Responsible for staff dormitory operations, including ensuring the dormitory is in safe and clean and dormitory policies are followed by employees.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 3 years experience in human resources, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Employee Housing Goals
 
 
 
 <ul>
 <li>
 Based on the Dormitory Enrollment Request, assign rooms to the staff on check -in day.
 </li>
 <li>
 Checks in the staff with the Staff Dormitory Check In / Check Out Form and issues the linen and key to the staff
 </li>
 <li>
 Upon staff check-out from the dormitory, completes clearance as per the Staff Dormitory Check In / Check Out Form and reports to Human Resources office for any further follow up.
 </li>
 <li>
 Inspects the cleanliness status of the Dormitory Public Areas and the staff rooms on daily basis and corrects issues as needed.
 </li>
 <li>
 Schedules regular dormitory cleanliness inspection.
 </li>
 <li>
 Liaises with contractor for pest control on regular basis
 </li>
 <li>
 Implements the Dormitory Rules and Regulations.
 </li>
 <li>
 Report special disciplinary issues to Director of Human Resources and educates employees as needed.
 </li>
 <li>
 Maintains room key copies per policy. .
 </li>
 <li>
 Liaises with contractor to conduct regular checks on the fire equipments and room electrical facilities; keeps records per policy.
 </li>
 <li>
 Works with hotel Loss Prevention Director to organize dormitory Fire Drill on regular basis.
 </li>
 <li>
 Implement the Dormitory Visitor Policy.
 </li>
 <li>
 Maintains knowledge of dormitory contract terms and reports/ follows up for any deviations to the contract.
 </li>
 <li>
 Completes the dormitory staff duty roaster per required schedule and submits for approval.
 </li>
 <li>
 Maintains records of dormitory issues (e.g., maintenance requests, special staff requests, check in and out details).
 </li>
 <li>
 Updates rooming list on weekly basis and submits to Human Resources.
 </li>
 <li>
 Assist Director of Human Resources with the Linen Purchase/ Replacement Plan per appropriate schedule.
 </li>
 <li>
 Liaises with Laundry to change the linens on weekly basis.
 </li>
 <li>
 Maintains the appropriate amount of store items (e.g., chemicals, garbage bags).
 </li>
 <li>
 Maintains an inventory for all dormitory items owned by the location (e.g., bunk beds, wardrobe, linens, electrical utensils, chemicals).
 
 
 </li>
 </ul>
 
 Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Employee Housing Manager

<div>Additional Information 
Job Number26046266 
Job CategoryHuman Resources 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Reports to the Director of Human Resources. Responsible for staff dormitory operations, including ensuring the dormitory is in safe and clean and dormitory policies are followed by employees. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 3 years experience in human resources, management operations, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Employee Housing Goals
<ul><li>Based on the Dormitory Enrollment Request, assign rooms to the staff on check -in day.</li></ul>
<ul><li>Checks in the staff with the Staff Dormitory Check In / Check Out Form and issues the linen and key to the staff</li></ul>
<ul><li>Upon staff check-out from the dormitory, completes clearance as per the Staff Dormitory Check In / Check Out Form and reports to Human Resources office for any further follow up.</li></ul>
<ul><li>Inspects the cleanliness status of the Dormitory Public Areas and the staff rooms on daily basis and corrects issues as needed.</li></ul>
<ul><li>Schedules regular dormitory cleanliness inspection.</li></ul>
<ul><li>Liaises with contractor for pest control on regular basis</li></ul>
<ul><li>Implements the Dormitory Rules and Regulations.</li></ul>
<ul><li>Report special disciplinary issues to Director of Human Resources and educates employees as needed.</li></ul>
<ul><li>Maintains room key copies per policy. .</li></ul>
<ul><li>Liaises with contractor to conduct regular checks on the fire equipments and room electrical facilities; keeps records per policy.</li></ul>
<ul><li>Works with hotel Loss Prevention Director to organize dormitory Fire Drill on regular basis.</li></ul>
<ul><li>Implement the Dormitory Visitor Policy.</li></ul>
<ul><li>Maintains knowledge of dormitory contract terms and reports/ follows up for any deviations to the contract.</li></ul>
<ul><li>Completes the dormitory staff duty roaster per required schedule and submits for approval.</li></ul>
<ul><li>Maintains records of dormitory issues (e.g., maintenance requests, special staff requests, check in and out details).</li></ul>
<ul><li>Updates rooming list on weekly basis and submits to Human Resources.</li></ul>
<ul><li>Assist Director of Human Resources with the Linen Purchase/ Replacement Plan per appropriate schedule.</li></ul>
<ul><li>Liaises with Laundry to change the linens on weekly basis.</li></ul>
<ul><li>Maintains the appropriate amount of store items (e.g., chemicals, garbage bags).</li></ul>
<ul><li>Maintains an inventory for all dormitory items owned by the location (e.g., bunk beds, wardrobe, linens, electrical utensils, chemicals).</li></ul> 
Conducting Human Resource Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Explore 2037+ Director it operations and service management information technology in Abu Dhabi this May. Find roles across top companies and apply now to boost your career.

2037 director it operations and service management information technology jobs In Abu Dhabi

Director, IT Operations and Service Management - Information Technology

Operations Director

Information Technology Audit Consultant

Director, Business Development

Chief Information Officer (CIO)

Employee Housing Manager

Employee Housing Manager