analyst - systems administration (core42)

business analyst

business analyst - business systems Jobs in Abu Dhabi

business analyst - business systems

analyst - systems administration (core42) Jobs in Abu Dhabi

analyst – it support (m/f/d) Jobs in Abu Dhabi

analyst – it support (m/f/d)

analyst, it user help desk Jobs in Abu Dhabi

analyst, it user help desk

analyst it user help desk

bankfab

<div><div>Job Description</div>
<div>
<div><b>JOB PURPOSE:
</b></div><ul><li>Provide <b>day-to-day IT support </b>to ensure <b>smooth functioning </b>of <b>systems </b>and <b>infrastructure
</b></li><li>Support the <b>setup </b>, <b>maintenance </b>and <b>troubleshooting </b>of end-user <b>devices </b>and <b>applications
</b></li><li>Ensure <b>reliable operation of IT systems </b>supporting business teams
</li><li>Contribute to maintaining <b>IT security </b>, <b>access controls </b>and <b>system performance
</b></li><li><b>Live </b>and <b>demonstrate </b>the <b>FAB AM values
</b></li><li><b>KEY ACCOUNTABILITIES:
</b></li><li>Strong <b>knowledge of IT infrastructure </b>(Windows, Office 365, networks, endpoints)
</li><li>Experience with <b>IT service management tools </b>(e.g., ServiceNow)
</li><li>Basic understanding of <b>cybersecurity </b>and <b>access management principles
</b></li><li>Problem-solving mindset with strong <b>responsiveness </b>&amp; <b>user support </b>skills
</li><li>Ability to <b>manage multiple requests </b>and <b>prioritize effectively
</b></li><li>Develop, operationalize and optimize <b>FAB AM technology and data infrastructure
</b></li><li><b>Deliver on business KPIs </b>and tech/digital/data adoption targets
</li><li><b>Collaborate with internal stakeholders </b>(e.g., business lines) to align strategies and initiatives
</li><li>Remain up to date with <b>regulatory standards </b>and <b>framework </b>that will ultimately deliver an outstanding customer experience.<br>
</li></ul><div></div><div><b>QUALIFICATIONS &amp; EXPERIENCE:
</b></div><ul><li><b>L1/L2 support </b>for laptops, desktops, mobile devices, printers and applications
</li><li>User <b>onboarding/offboarding </b>, <b>access </b>provisioning, and <b>system setup
</b></li><li>Hardware, software, and network <b>issues troubleshooting </b>(on-site, remote)
</li><li><b>System performance </b>monitoring
</li><li><b>IT systems </b>and applications <b>installation </b>, <b>configuration </b>and <b>updating
</b></li><li>IT asset <b>inventory documentation
</b></li><li>3-5 Years of Experience</li></ul></div></div><div></div>
<br><div><div>Responsibilities</div></div><div></div>
<br><div><div>Qualifications</div></div><div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
</div><div></div><br>
<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

Analyst, IT User Help Desk

Halian | Managed Services, Recruitment Agency & Contract Staffing

<div>
 A leading organization focused on driving digital innovation and operational excellence across critical sectors. The company is currently seeking an
 <strong>
  Analyst &ndash; IT Support
 </strong>
 to provide first-level technical assistance and ensure smooth operation of its IT systems.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support for user devices, software applications, and basic system issues.
  </li>
  <li>
   Troubleshoot and resolve common hardware, software, and operating system incidents.
  </li>
  <li>
   Support new user onboarding, including device setup, configuration, and access provisioning.
  </li>
  <li>
   Assist with basic network troubleshooting, including connectivity and access issues.
  </li>
  <li>
   Maintain IT asset inventories, documentation, and routine system checks.
  </li>
  <li>
   Escalate complex issues, outages, or security concerns to senior IT teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications and Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   Foundational knowledge of operating systems, business software, and basic networking concepts.
  </li>
  <li>
   Experience using IT ticketing systems and following structured support procedures.
  </li>
  <li>
   Strong troubleshooting mindset with attention to detail and documentation accuracy.
  </li>
  <li>
   Effective communication skills, especially when assisting non-technical users.
  </li>
  <li>
   Ability to prioritize tasks, follow established processes, and adapt to new tools and technologies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Halian Group:
  <br/>
  <br/>
 </strong>
 With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
 <br/>
 <br/>
 Our resourcing and smart services help you to realize tomorrow&rsquo;s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
 <br/>
 <br/>
 At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
 <br/>
 <br/>
 Analyst &ndash; IT Support in Abu Dhabi, United Arab Emirates
 <br/>
 <br/>
</div>


Analyst – IT Support (m/f/d)

Delphi Consulting Middle East

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The IT Support &amp; Operations Manager is responsible for overseeing the organization&rsquo;s IT support services and operational activities, ensuring high-quality service delivery to end users. The role manages the Service Desk and IT operations teams, ensuring efficient incident management, endpoint management, device provisioning, and audiovisual (AV) systems support.
 </p>
 <p>
  The IT Support &amp; Operations Manager will ensure operational efficiency, SLA compliance, and continuous improvement of IT support processes while maintaining strong collaboration with internal departments to support business technology needs.
 </p>
 <p>
  ---
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Service Desk Management
 </p>
 <p>
  &middot; Oversee the daily operations of the IT Service Desk and support teams.
 </p>
 <p>
  &middot; Ensure timely resolution of incidents, service requests, and technical issues in accordance with defined SLAs.
 </p>
 <p>
  &middot; Monitor service desk performance metrics and implement improvements to enhance service delivery.
 </p>
 <p>
  &middot; Establish and maintain service management processes aligned with ITIL best practices.
 </p>
 <p>
  End-User Support
 </p>
 <p>
  &middot; Ensure efficient technical support for all end users across the organization.
 </p>
 <p>
  &middot; Manage escalations for complex technical issues and ensure prompt resolution.
 </p>
 <p>
  &middot; Maintain high levels of customer satisfaction and service quality.
 </p>
 <p>
  Endpoint Management
 </p>
 <p>
  &middot; Manage enterprise endpoint environments including desktops, laptops, and other user devices.
 </p>
 <p>
  &middot; Ensure proper device configuration, security compliance, patch management, and lifecycle management.
 </p>
 <p>
  Mobile Device Management (MDM) &amp; Device Build
 </p>
 <p>
  &middot; Manage MDM platforms to ensure secure device enrollment, configuration, and policy enforcement.
 </p>
 <p>
  &middot; Oversee device imaging, provisioning, and deployment processes.
 </p>
 <p>
  &middot; Maintain standardized system builds and deployment procedures.
 </p>
 <p>
  AV Systems Management
 </p>
 <p>
  &middot; Oversee the operation and maintenance of meeting room audiovisual systems.
 </p>
 <p>
  &middot; Ensure reliable AV support for meetings, conferences, and collaboration platforms.
 </p>
 <p>
  SLA Monitoring &amp; Service Performance
 </p>
 <p>
  &middot; Monitor team performance against established service level agreements (SLAs).
 </p>
 <p>
  &middot; Analyze incident trends and service desk performance to identify improvement opportunities.
 </p>
 <p>
  &middot; Ensure adherence to service management procedures and escalation processes.
 </p>
 <p>
  Documentation &amp; Knowledge Management
 </p>
 <p>
  &middot; Maintain accurate technical documentation, operational procedures, and support knowledge bases.
 </p>
 <p>
  &middot; Ensure proper documentation of incidents, solutions, and operational processes.
 </p>
 <p>
  Stakeholder Collaboration
 </p>
 <p>
  &middot; Collaborate with internal departments to understand and support business technology requirements.
 </p>
 <p>
  &middot; Coordinate with infrastructure, security, and application teams to ensure seamless service delivery.
 </p>
 <p>
  ---
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  &middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </p>
 <p>
  &middot; 10+ years of experience in IT support, service desk, or IT operations roles, including team leadership responsibilities.
 </p>
 <p>
  &middot; Proven experience managing IT Service Desk operations and end-user support environments.
 </p>
 <p>
  &middot; Hands-on experience with endpoint management tools and Mobile Device Management (MDM) platforms.
 </p>
 <p>
  &middot; Experience supporting enterprise collaboration and AV systems.
 </p>
 <p>
  &middot; Strong understanding of IT Service Management frameworks (ITIL).
 </p>
 <p>
  ---
 </p>
 <p>
  Skills &amp; Competencies
 </p>
 <p>
  &middot; Strong leadership and team management skills.
 </p>
 <p>
  &middot; Excellent communication skills with strong command of English (written and verbal).
 </p>
 <p>
  &middot; Strong customer service and user support orientation.
 </p>
 <p>
  &middot; Detail-oriented with strong documentation discipline.
 </p>
 <p>
  &middot; Strong problem-solving and escalation management skills.
 </p>
 <p>
  &middot; Ability to manage multiple priorities and service demands effectively.
 </p>
 <p>
  &middot; Strong reporting and operational monitoring capabilities.
 </p>
 <p>
  ---
 </p>
 <p>
  <strong>
   Professional Certifications
  </strong>
 </p>
 <p>
  Relevant professional certifications in IT service management, endpoint management, or IT support operations will be considered a strong advantage.
 </p>
 <p>
  Examples include (but are not limited to):
 </p>
 <p>
  &middot; ITIL Foundation / ITIL 4
 </p>
 <p>
  &middot; Microsoft Modern Desktop Administrator Associate
 </p>
 <p>
  &middot; Microsoft 365 Endpoint Administrator Associate
 </p>
 <p>
  &middot; CompTIA A+
 </p>
 <p>
  &middot; CompTIA Network+
 </p>
 <p>
  &middot; Endpoint management certifications (Intune, SCCM, or equivalent)
 </p>
 <p>
  ---
 </p>
 <p>
  <strong>
   Key Performance Indicators (KPIs)
  </strong>
 </p>
 <p>
  &middot; Service Desk SLA compliance and resolution times.
 </p>
 <p>
  &middot; End-user satisfaction and service quality metrics.
 </p>
 <p>
  &middot; Endpoint compliance and device management efficiency.
 </p>
 <p>
  &middot; Incident and request resolution efficiency.
 </p>
 <p>
  &middot; Accuracy and completeness of technical documentation.
 </p>
 <p>
  &middot; AV system availability and operational reliability.
 </p>
</div>


IT Support & Operations Manager

Damen

<div>
 We offer you an Ocean of Possibilities. Join our family.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Vacancy: Business Analyst
  <br/>
  <br/>
 </strong>
 Are you analytical, detail-oriented, and passionate about turning data into meaningful business insights?
 <br/>
 <br/>
 Do you enjoy working with stakeholders, solving problems, and supporting fact-based decision-making?
 <br/>
 <br/>
 Damen Shipyards Group, established in 1927, is a 100% Dutch family-owned international organization comprising 34 shipbuilding and repair yards. With a workforce of over 12,000 employees worldwide, the Group operates through a divisional structure consisting of seven divisions and a central holding company.
 <br/>
 <br/>
 Damen Middle East Shared Services Limited, based in the United Arab Emirates, forms part of Damen Global Support. The entity provides specialized support services to the various divisions of the Damen Shipyards Group in key areas such as IT, Finance, Audit, Legal, and Compliance.
 <br/>
 <br/>
 <strong>
  Purpose of the Role
  <br/>
  <br/>
 </strong>
 The Business Analyst supports Damen Shipyards Group in making fact based, data driven decisions by translating complex business questions into reliable insights, standardized datasets, and actionable dashboards. By rationalizing the decision-making process with your quantifications and visualizations, management will be able to make better decisions. Through your helicopter view and excellent reporting skills, you are able to identify the root causes of problems, in close cooperation with the business owner. You will translate the business needs into actionable user stories for team members to work with.
 <br/>
 <br/>
 Operating at Group level, the role bridges business, finance, IT, and management, ensuring consistent KPI definitions, high quality data products, and strong adoption of analytics solutions across the organization.
 <br/>
 <br/>
 Therefore, you are capable of translating business needs into technical tasks with IT (tools) and other expertise. You stand for the quality of the information and the visibility of this. Your analyses will support business decisions. This implies converting business expectations into data analysis. You perform statistical analysis of data, create visualizations of analyzed data and processes, and you have the ability to look at things in a different way and recognizing patterns.
 <br/>
 <br/>
 <strong>
  Position in the Organization
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Part of the Shared Data Analytics Team, acting as a central capability for the Damen Group.
  </li>
  <li>
   Works across multiple Damen companies, functions, and seniority levels.
  </li>
  <li>
   Interfaces closely with Finance, Operations, Engineering, IT, and Executive Management.
  </li>
  <li>
   Contributes to the maturity of data governance, analytics standards, and data‑driven working within Damen.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Business Analysis &amp; Insight Generation
  </li>
  <li>
   Gain understanding and knowledge of the companies activities.
  </li>
  <li>
   Perform business, financial, and statistical analyses to identify trends, deviations, and root causes.
  </li>
  <li>
   Translate analytical findings into concrete, actionable improvement proposals.
  </li>
  <li>
   Monitor Group‑wide performance and signal bottlenecks and risks in processes and outcomes.
  </li>
  <li>
   Develop and maintain KPI frameworks, ensuring consistent interpretation and usage.
  </li>
  <li>
   Requirements Management &amp; Agile Delivery
  </li>
  <li>
   Translate business needs into clear requirements and user stories (Definition of Ready / Done).
  </li>
  <li>
   Prioritize backlog items together with stakeholders.
  </li>
  <li>
   Participate actively in Agile ceremonies (refinement, sprint planning, reviews, retrospectives).
  </li>
  <li>
   Coordinate with IT teams and external partners on technical dependencies and delivery.
  </li>
  <li>
   Data Governance &amp; Quality
  </li>
  <li>
   Contribute to Group data governance by defining data standards, ownership, and quality criteria.
  </li>
  <li>
   Support the development of ETL/ELT, data modeling (e.g. star schemas), and validation standards.
  </li>
  <li>
   Act as a guardian of KPI definitions and data consistency across Damen.
  </li>
  <li>
   Stakeholder Management &amp; Change Enablement
  </li>
  <li>
   Act as a trusted advisor for managers and executives on data and analytics topics.
  </li>
  <li>
   Coach and support stakeholders in using dashboards and insights effectively.
  </li>
  <li>
   Promote data‑driven ways of working through explanation, training, and adoption support.
  </li>
  <li>
   Communicate technical constraints clearly to non‑technical audiences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Delivery and maintenance of Management KPI Dashboards.
  </li>
  <li>
   Preparation of detailed, action‑oriented user stories.
  </li>
  <li>
   Alignment of business needs with IT and data platform capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   &ge;5 years&rsquo; experience as a Business Analyst (in a complex, matrix organization).
  </li>
  <li>
   Experience with project organizations and/or production environments
  </li>
  <li>
   Strong understanding of analytics, BI, and data driven decision making.
  </li>
  <li>
   Experience with Power BI, data modelling, and multi-source reporting.
  </li>
  <li>
   Knowledge of engineering and/or business processes is a strong advantage.
  </li>
  <li>
   Understanding of project and Agile delivery methods.
  </li>
  <li>
   Knowledge of ERP systems like SAP4HANA, IFS, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analytical strength: Able to convert complexity into clear insights.
  </li>
  <li>
   Stakeholder sensitivity: Navigates international, multi-level organizations effectively.
  </li>
  <li>
   Communication: Explains technical topics clearly to management and operations.
  </li>
  <li>
   Organizational Skills: Organizing workshops, definition sessions, and similar activities.
  </li>
  <li>
   Critical Thinking: Asking critical questions and validating outcomes.
  </li>
  <li>
   Proactive Attitude: Not waiting for questions but taking the initiative yourself.
  </li>
  <li>
   Helicopter view: Balances strategic overview with attention to detail.
  </li>
  <li>
   Ownership &amp; quality focus: Works accurately, consistently, and result driven.
  </li>
  <li>
   Collaboration: Acts as a team player and a connector between business, finance, and IT.
   <br/>
   <br/>
  </li>
 </ul>
 Recruiter: Ranusha Wattetenna
 <br/>
 <br/>
 Email: HR.UAE@damen.com
 <br/>
 <br/>
 Kindly note that applications must be submitted through the
 <strong>
  Apply
 </strong>
 button. Email submissions will not be accepted.
</div>


Business Analyst

Abu Dhabi ports

<div><p>Business Analyst will be responsible to prepare and define the business scope for new projects and programs under Technology and Trade Solutions division of Noatum Ports. Will help guide businesses in improving processes, products, services, and software.
</p><p>Business Analyst will take a lead in covering the full cycle from process analysis, benchmarking, process reengineering, requirements analysis and design, while coordinating with other departments such as Stakeholder Management, Operations and Digitalization. The preferred candidate will also be responsible of identifying gaps in existing processes/solution, handling Change Management processes to ensure services/solution are up to date and the best practices are adopted.</p></div>
<br><div></div><div><div><p><div><div><div><div><ul>Responsibilities: SECTION II: KEY RESPONSIBILITIES<br>
Key Responsibilities:<br>
Under the guidance of the Director Product Development and the Product Owner, works on the planning processes associated with the implementation of projects or business improvements.<br>
Collaborates with the Project Manager, the Business Partner, Systems Analysts, Quality Analysts and Systems Support Analysts to develop business cases, high level plans and project closure documents. Participates in meetings as required to support the Business Partners in the communication and promotion of services and products.<br>
Keeps informed of key initiatives, proposals, and requirements of each client group Executes the initiatives identified in the vision and strategy.<br>
Participates in user story development and prioritization with Product Owner and Scrum Team Conducts specific business analysis activities to support the Development Team.<br>
Fine-tunes content of user stories to support Development team.<br>
Develops functional test cases and supports testing efforts of Development Team.<br>
Provides advice on best practice around business process design and improvement.<br>
Analyses and designs business processes based on business needs with the stakeholders. Prepares documents such as business process diagrams, flowcharts, requirements documents, functional specifications, use cases, user stories, etc. and reviews with stakeholders.<br>
Translates technical issues into plain language that stakeholders understand.<br>
Facilitates workshops and training sessions with business users.<br>
Participates in development of system documentation and training materials.<br>
Provides technical advice on the industry standards, design, usage, functionality, behavior, and user interface specifications and configuration parameters related to supported or proposed technologies and services to fit business needs.<br>
<li>
Collaborates with the Scrum Team and stakeholders to translate business needs into system improvements, and shares feedback on Product Increments.</li></ul></div></div></div></div></p></div></div>
<br><p></p><div><div><p><div><div><div><div><ul><li><p>Qualifications: SECTION III: KNOWLEDGE &amp; SKILLS<br>
Educational and Technical Qualifications:<br>
Proven knowledge of standard concepts, practices, and procedures within the transport, ports and/or logistics industry.<br>
Strong collaborator with cross-functional teams from tech, design, and business.<br>
Experience with B2BI digital products.<br>
Understanding key players and products in the digital ecosystem for Trade and Services.<br>
Ability to bridge the gap between a customer's business needs and technical solutions.<br>
Experience in facilitating Agile ceremonies, managing a backlog/release plan, tracking team level metrics, and removing blockers.<br>
Experience leading teams in an agile setting; has worked with cross functional digital teams.<br>
Knowledge of digital delivery instruments &ldquo;T&rdquo; shaped knowledge &ndash; development, testing, customer development, UX/UI with practical knowledge across 1-2 product development areas.<br>
Strong leader, collaborator, team player, and individual contributor.<br>
Strong problem solver with ability to manage and lead the team to push the solution and progress.<br>
Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust.<br>
Not afraid to &ldquo;roll up the sleeves&rdquo; and seeks to go outside of the comfort zone to explore &ndash; pushes squad to do the same.<br>
Passion to challenge the status quo and find new solutions and drive out of the box ideas &ndash; loves and embraces change.<br>
Outstanding communication skills (verbal, written and presentation) and are able to present effectively to Executive levels within a customer&rsquo;s organization.<br>
Experience in enterprise projects with a strong working knowledge of development methodologies, frameworks, and technologies.<br>
Ability to bridge the gap between a customer's business needs and technical solutions.<br>
<br>
CBAP Certification is preferred.<br>
<br>
Problem-solver with skills in risk management and prioritization.</p></li></ul></div></div></div></div></p></div></div>

EF EXPORT

<p><b>Chief Information Officer (CIO) &mdash; Job Description</b></p><p>Summary</p><ul><li>The Chief Information Officer (CIO) leads the organization&rsquo;s information technology strategy, governance, and operations to enable business objectives, ensure secure and reliable IT services, and drive digital transformation.</li></ul><p>Key responsibilities</p><ul><li>IT strategy &amp; governance: Develop and execute a multi-year IT strategy aligned with business goals; establish IT governance, policies, standards, and roadmaps.</li><li>Service delivery &amp; operations: Oversee IT operations (infrastructure, networking, workplace tech, helpdesk) to ensure high availability, performance, and user satisfaction.</li><li>Security &amp; risk management: Partner with security teams to implement cybersecurity, identity/access management, incident response, and compliance programs (e.g., SOC2, ISO, HIPAA, PCI).</li><li>Digital transformation: Lead modernization efforts (cloud migration, SaaS adoption, process automation, low-code/no-code, ERP/CRM implementations) to improve efficiency and enable new business models.</li><li>Data governance &amp; analytics enablement: Establish data governance, data quality, and master data management; enable business analytics and self-service BI in partnership with data teams.</li><li>Vendor &amp; contract management: Manage relationships with major vendors, MSPs, CSPs, and system integrators; negotiate contracts and ensure SLA compliance.</li><li>IT financial management: Own IT budgeting, cost optimization, capital planning, and cost allocation models; demonstrate ROI for technology investments.</li><li>Business continuity &amp; disaster recovery: Maintain and test DR/BCP plans, ensure redundancy and resilience for critical systems.</li><li>Project &amp; portfolio management: Prioritize and oversee major IT projects (ERP, CRM, migrations, integrations), ensuring on-time delivery and benefit realization.</li><li>Workplace technology &amp; employee experience: Define and deliver tools and services for hybrid/remote work, collaboration platforms, endpoint management, and onboarding/offboarding processes.</li><li>Compliance &amp; audit support: Ensure IT supports regulatory and audit requirements, provide evidence and remediation for audits.</li><li>Talent &amp; organization: Build and develop IT teams, define roles and career paths, and foster partnerships with business leaders.</li><li>Cross-functional collaboration: Work closely with CIO peers (CISO, CTO), finance, HR, legal, and business units to align IT capabilities with business needs.</li><li>Innovation &amp; emerging tech: Evaluate new technologies (AI, automation, edge, IoT) and run pilots to assess business applicability.</li></ul><p>Qualifications</p><ul><li>Experience: 10+ years in IT leadership; 5+ years in senior IT executive roles preferred.</li><li>Industry: Domain experience helpful depending on regulated industries (finance, healthcare, gov, retail).</li><li>Education: Bachelor&rsquo;s in IT, Computer Science, Information Systems, or related; advanced degree or relevant certifications (CISSP, ITIL, PMP) preferred.</li><li>Skills:</li><li>IT strategy, governance, and architecture</li><li>Infrastructure, cloud, and enterprise systems experience (ERP/CRM)</li><li>Cybersecurity and risk management knowledge</li><li>Data governance and analytics enablement</li><li>Vendor management and contracting</li><li>IT financial planning and cost control</li><li>Strong stakeholder management and communication</li><li>Personal attributes: Strategic, trustworthy, collaborative, change-agent, and service-oriented.</li></ul><p>Success metrics (examples)</p><ul><li>IT service availability and mean time to resolution (MTTR)</li><li>Project delivery on time/budget and benefit realization</li><li>Cost per user or cost per application; IT spend as % of revenue</li><li>User satisfaction (employee NPS) and adoption rates for key tools</li><li>Time to provision services (onboarding/offboarding)</li><li>Security posture indicators (patch compliance, incident count/MTTR)</li><li>Compliance/audit findings and remediation velocity</li></ul><p>Reporting &amp; structure</p><ul><li>Reports to: CEO, CFO, or COO (varies by organization)</li><li>Direct reports: Head of Infrastructure, Head of Applications/ERP, Head of IT Operations/Service Desk, Head of Vendor Management, IT Program/PMO Lead</li><li>Works closely with: CISO, CTO, Head of Data, HR, Finance, Legal, and business unit leaders</li></ul><p>Compensation &amp; perks (sample)</p><ul><li>Competitive base salary + performance bonus; equity for senior roles</li><li>Benefits: health, retirement, flexible PTO, professional development, vendor/conference allowances</li></ul><p>Sample job-level variations</p><ul><li>Enterprise CIO: Strong governance, compliance, and vendor/ERP focus; manages large teams and budgets.</li><li>Mid-market CIO: Hands-on delivery, project oversight, vendor management, and alignment with business functions.</li><li>Small-company IT Lead (CIO-equivalent): Broad hands-on responsibility across infrastructure, apps, security, and vendor selection.</li></ul><p>Onboarding priorities (first 90 days)</p><ul><li>Audit IT landscape: inventory systems, contracts, risks, major incidents, and outstanding projects.</li><li>Stabilize critical services and remediate urgent security or availability gaps.</li><li>Deliver a 6&ndash;12 month IT roadmap tied to business priorities with clear deliverables, owners, and ROI.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED436.55 - AED1,221.54 per hour</p><p>Work Location: In person</p>

Chief Information Officer (CIO)

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title</b>: Technical Specialist &ndash; IT Asset &amp; Patch Management Engineer</p><p><b>
Job Purpose: </b>Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.</p><p><b>
Qualification:</b> Bachelor&rsquo;s degree with knowledge of IT</p><p><b>
Certification:</b> Mandatory knowledge of Microsoft products and ITIL Processes</p><p><b>
Experience</b>: 2-3 Years</p><p><b>
Responsibilities:
</b></p><ul><li>Conduct regular audits to accurately track and document all IT assets.
</li><li>Maintain a comprehensive asset database, including hardware, software, and peripherals.
</li><li>Update asset information as needed, such as changes in ownership or status.
</li><li>Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.
</li><li>Provide technical guidance to users on the use of new assets.
</li><li>Manage the retirement process for obsolete or end-of-life IT assets.
</li><li>Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
</li><li>Develop and implement a workstation patch management strategy.
</li><li>Coordinate the deployment of critical patches and updates.
</li><li>Test patches in a controlled environment before deployment to minimize risks.
</li><li>Monitor patch deployment status and address any issues.
</li><li>Develop and implement asset management policies and procedures.
</li><li>Ensure compliance with internal and external regulations related to asset management.
</li><li>Manage relationships with vendors for hardware and software purchases.
</li><li>Co-ordinate/follow-up with supplier and ensure timely delivery of assets.
</li><li>Generate regular reports on asset utilization, compliance, and costs.
</li><li>Assist with internal and external audits related to IT assets.
</li></ul><p><b>Mandatory:</b></p><ul><li>
ITIL certification (Foundation level or higher).
</li><li>Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
</li><li>Experience with Active Directory, Exchange, and Office 365.
</li><li>The Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
</li><li>The role may involve working outside of regular business hours to support critical systems.
</li><li>A strong commitment to continuous learning and professional development is essential.
</li><li>Ability to explain technical concepts in a clear and understandable manner to non-technical users.
</li><li>Effective listening skills to accurately understand user problems and concerns.
</li><li>Patience and empathy to deal with frustrated or anxious users.
</li><li>Ability to build rapport and trust with end-users.
</li><li>Ability to work effectively as part of a team, collaborating with other IT professionals.
</li><li>Willingness to share knowledge and assist colleagues.
</li><li>Ability to adapt to changing priorities and work environments.
</li><li>Openness to learning new technologies and processes</li></ul></div></div><p></p>

Technical Specialist – IT Asset & Patch Management Engineer

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Technical Specialist – IT Asset & Patch Management Engineer