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director of customer experience

Calo Inc.

<div>
 &ldquo;Responsible for overseeing customer service operations across markets.&rdquo;
 
 
 But if that sentence excites you, this role probably isn&rsquo;t for you.
 
 
 This is not a support role.
 
 
 This is not a ticket-counting role.
 
 
 This is definitely not a &ldquo;keep customers calm&rdquo; role.
 
 
 This is about
 
 shaping how customers feel
 
 when they interact with Calo, at scale, across countries, through moments that matter.
 
 
 If you believe customer experience is a
 
 competitive weapon
 
 , not a cost center
 
 
 If you see service as a
 
 strategic function
 
 , not a reactive one
 
 
 If you&rsquo;ve ever thought &ldquo;we can do better than this&rdquo; and actually
 
 meant
 
 it
 
 
 Keep reading.
 
 
 
 First, what is Calo?
 
 
 
 Calo is a meal subscription startup on a mission to make healthy eating easy. Over the past six years, we've delivered tens of millions of meals to hundreds of thousands of customers across seven countries, and we still feel like day one. Now, we're embarking on an AI-powered transformation to change how the world eats and make healthy meals better, faster, and more affordable.
 
 
 Calo in numbers and facts
 
 
 <ul>
 <li>
 Operating internationally in 7 countries (Bahrain, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, the UK)
 </li>
 <li>
 1,600+ full-time people across all geographies
 </li>
 <li>
 80+ Million Dollars in funding till date, on the road to an IPO within the next two years (Latest news here)
 </li>
 <li>
 One of the fastest-growing food-tech startups globally today, but that&rsquo;s not important; what&rsquo;s important is serving the customers better while scaling a winning company culture
 
 
 </li>
 </ul>
 
 The CX team you&rsquo;ll be leading 💚
 
 
 
 You&rsquo;ll be stepping into a
 
 53-person CX organization
 
 , spanning all our markets, with two core pillars:
 
 
 <ul>
 <li>
 Core CX &rarr; Handles responding to customers and managing their problems A-to-Z with internal stakeholders, focusing on maximizing customer satisfaction and speed.
 </li>
 <li>
 Training &amp; Quality Team &rarr; Manages onboarding, continuous on-the-job training, the internal quality score framework, and detailed feedback sessions to ensure performance consistency.
 
 
 </li>
 </ul>
 We don&rsquo;t believe in surface-level customer support that only responds to issues. We refuse to be a reactive helpdesk. Our role is to shape the entire customer experience "end to end" and create the emotional moments that turn customers into fans. You will find us doing things like:
 
 
 <ul>
 <li>
 Challenging inefficiencies across ops, product, and logistics to ensure every touchpoint feels smooth, intentional, and human
 </li>
 <li>
 Being customer advocates who push for decisions that build loyalty, not shortcuts that save time at the customer&rsquo;s expense
 
 
 </li>
 </ul>
 One of our most important CX pillars is our WOW moments, where we have dedicated budget and each CX member has the responsibility to create out-of-the-box surprises, gifts, and moments that make our customers feel seen, appreciated, and genuinely happy.
 
 
 
 Why this role, now?
 
 
 
 Calo has grown fast.
 
 
 And now we&rsquo;re entering a new chapter:
 
 scaling with intention
 
 .
 
 
 <ul>
 <li>
 Stronger systems
 </li>
 <li>
 Clearer standards
 </li>
 <li>
 Fewer heroics, more repeatability
 </li>
 <li>
 CX that works brilliantly on good days and bad days
 
 
 </li>
 </ul>
 This role is about building a
 
 world-class CX engine
 
 that can scale without losing its soul.
 
 
 The role is based in
 
 Bahrain or Eastern Province
 
 , with frequent travel.
 
 
 You&rsquo;ll need to be close to your teams, not just their dashboards.
 
 
 
 What You&rsquo;ll Actually Be Doing
 
 
 
 
 Reactive Customer Service
 
 
 
 <ul>
 <li>
 Owning the CX engine, end to end
 
 
 </li>
 </ul>
 You&rsquo;ll own the full customer service ecosystem:
 
 
 <ul>
 <li>
 Systems
 </li>
 <li>
 Teams
 </li>
 <li>
 Metrics
 </li>
 <li>
 Feedback loops
 </li>
 <li>
 Daily operating rhythms
 
 
 </li>
 </ul>
 Fast, empathetic, accurate support isn&rsquo;t the goal.
 
 
 It&rsquo;s the
 
 baseline
 
 .
 
 
 Your job is to keep raising the bar.
 
 
 <ul>
 <li>
 Designing service recovery that builds trust
 
 
 </li>
 </ul>
 Things will go wrong.
 
 
 Meals get delayed. Orders get missed. Expectations get broken.
 
 
 What matters is
 
 what happens next
 
 .
 
 
 You&rsquo;ll define:
 
 
 <ul>
 <li>
 Clear SLAs and escalation paths
 </li>
 <li>
 Structured service recovery playbooks
 </li>
 <li>
 Guardrails that empower agents to make judgment calls
 </li>
 <li>
 Measurement of recovery effectiveness, not just ticket closure
 
 
 </li>
 </ul>
 Because great recovery doesn&rsquo;t just save customers
 
 
 It creates loyalty.
 
 
 <ul>
 <li>
 Balancing global standards with local soul
 
 
 </li>
 </ul>
 You&rsquo;ll work closely with country leadership to:
 
 
 <ul>
 <li>
 Understand cultural nuances
 </li>
 <li>
 Adapt service expectations per market
 </li>
 <li>
 Maintain the Calo signature while feeling truly local
 
 
 </li>
 </ul>
 Consistency without rigidity.
 
 
 Local relevance without chaos.
 
 
 <ul>
 <li>
 Making CX faster, smarter, lighter
 
 
 </li>
 </ul>
 You&rsquo;ll obsess over:
 
 
 <ul>
 <li>
 Reducing avoidable contacts
 </li>
 <li>
 Eliminating friction
 </li>
 <li>
 Automating what shouldn&rsquo;t require human effort
 
 
 </li>
 </ul>
 Partnering deeply with Product, Data, and Ops, you&rsquo;ll turn customer pain into engineered solutions.
 
 
 AI is not optional here.
 
 
 It&rsquo;s a multiplier.
 
 
 <ul>
 <li>
 Designing the experience, not just responding to it
 
 
 </li>
 </ul>
 You&rsquo;ll define service standards across the full journey:
 
 
 <ul>
 <li>
 From first order to last delivery
 </li>
 <li>
 From app interaction to doorstep moment
 </li>
 <li>
 From complaint to recovery
 
 
 </li>
 </ul>
 Playbooks. SOPs. Tone. Behaviors.
 
 
 All intentional. All documented. All lived.
 
 
 <ul>
 <li>
 Building the culture behind the service
 
 
 </li>
 </ul>
 CX doesn&rsquo;t live in one team.
 
 
 You&rsquo;ll design and run training across:
 
 
 <ul>
 <li>
 Delivery
 </li>
 <li>
 Kitchens
 </li>
 <li>
 Nutrition
 </li>
 <li>
 Support
 
 
 </li>
 </ul>
 So that everyone understands:
 
 
 <ul>
 <li>
 How we speak
 </li>
 <li>
 How we show up
 </li>
 <li>
 How we recover trust
 
 
 </li>
 </ul>
 
 Proactive Customer Experience
 
 
 
 <ul>
 <li>
 Staying ahead of onboarding and churn, not chasing it
 
 
 </li>
 </ul>
 You&rsquo;ll design proactive journeys:
 
 
 <ul>
 <li>
 A high-touch honeymoon for new customers
 </li>
 <li>
 Early-warning systems for churn risk
 </li>
 <li>
 Preemptive retention actions
 </li>
 <li>
 Structured churn interviews that actually lead to change
 
 
 </li>
 </ul>
 Because the best ticket
 
 
 is the one that never gets created.
 
 
 <ul>
 <li>
 Becoming the internal voice of the customer
 
 
 </li>
 </ul>
 You&rsquo;ll own:
 
 
 <ul>
 <li>
 NPS, end to end
 </li>
 <li>
 Voice of the Customer across all channels
 </li>
 <li>
 Social sentiment monitoring
 </li>
 <li>
 Mystery shopping and competitive benchmarks
 
 
 </li>
 </ul>
 More importantly, you&rsquo;ll make sure insights don&rsquo;t die in decks.
 
 
 You&rsquo;ll push for:
 
 
 <ul>
 <li>
 &ldquo;We heard you&rdquo; moments
 </li>
 <li>
 Real changes
 </li>
 <li>
 Decisions that favor long-term trust over short-term wins
 
 
 </li>
 </ul>
 You&rsquo;ll represent the customer in every room where customer-impacting decisions are made.
 
 
 Even when it&rsquo;s uncomfortable.
 
 
 
 Are you a good fit? Ask yourself this.
 
 
 
 Forget titles for a second.
 
 
 
 
 From experience
 
 
 
 
 <ul>
 <li>
 Have I built and led CX operations at scale, not just managed them?
 </li>
 <li>
 Do I understand service metrics deeply and know how to balance speed, quality, and team health?
 </li>
 <li>
 Have I worked across multiple markets and navigated cultural nuance?
 </li>
 <li>
 Can I partner with Product, Ops, Data, Finance, and other teamsl as an equal?
 </li>
 <li>
 Do I see CX as a strategic lever, not a reporting function?
 
 
 </li>
 </ul>
 
 
 From who you are
 
 
 
 
 <ul>
 <li>
 Do I genuinely care about extraordinary service, even when it costs more?
 </li>
 <li>
 Do I listen before I prescribe?
 </li>
 <li>
 Do I care more about good ideas than hierarchy?
 </li>
 <li>
 Can I build structure without killing energy?
 </li>
 <li>
 Am I someone people want to work with?
 </li>
 <li>
 Does the idea of using AI to reimagine CX excite me?
 
 
 </li>
 </ul>
 If you&rsquo;re nodding more than hesitating
 
 
 you&rsquo;re probably close.
 
 
 
 How To Apply (not The Usual Way)
 
 
 
 We get a lot of CVs.
 
 
 They all look impressive.
 
 
 But they don&rsquo;t tell us:
 
 
 <ul>
 <li>
 How you think
 </li>
 <li>
 What you believe about service
 </li>
 <li>
 Why this role matters to you
 
 
 </li>
 </ul>
 So don&rsquo;t just send a CV.
 
 
 Send us
 
 you
 
 .
 
 
 A Loom.
 
 
 A Notion page.
 
 
 A deck.
 
 
 A voice note.
 
 
 A short video.
 
 
 
 Show Us How You Think About Customer Experience
 
 
 
 and why you believe you&rsquo;re the right person to lead it at Calo.
 
 
 If this role gives you butterflies,
 
 
 that&rsquo;s usually a good sign 💚
</div>

Director of Customer Experience

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are seeking a highly motivated and experienced
 
 IHV Alliance Sales Director
 
 to join our strategic partnerships team who will be responsible for leading IHV Alliances in the EMEA or APAC regions. Reporting to the Head of IHV Alliances, the IHV Alliance Sales Director will work closely with IHV and Canonical teams in those geographies to develop and maintain strong relationships with senior executives at strategic partner organizations, fostering collaboration and alignment on joint business objectives. The IHV Alliance Sales Director will manage and grow a team of Business Development Managers and help them identify and pursue new business opportunities with IHVs, driving revenue growth and market expansion, develop and execute go-to-market strategies for joint offerings, oversee the day-to-day management of alliances including contract negotiations and performance tracking, and issue resolution.
 
 
 The Director is responsible for building trusted relationships with IHV partners, increasing Canonical market share and attach rate, evangelising the partnership and leading all business interactions from engineer to CxO. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and lead executive engagements.
 
 
 Location: This role will be based remotely in EMEA or APAC regions.
 
 
 
 As an IHV Alliance Sales Director you will:
 
 
 
 <ul>
 <li>
 Build strategic relationships with IHV partners at all levels
 </li>
 <li>
 Grow their awareness of open source capabilities on Canonical Ubuntu
 </li>
 <li>
 Demonstrate a deep understanding of the Linux and cloud software ecosystem
 </li>
 <li>
 Negotiate contracts and commercial business terms
 </li>
 <li>
 Demonstrate a deep understanding of large and complex organizations
 </li>
 <li>
 Lead partnerships in APAC with companies like Lenovo, Huawei, Quanta, Fujitsu, Inspur, H3C, NEC, Asus etc.
 </li>
 <li>
 Lead partnerships in EMEA with companies like Ericsson, Nokia, Bull, Siemens
 </li>
 <li>
 Lead partnerships in the Americas with companies like Dell, HPE, IBM, Supermicro
 </li>
 <li>
 Work closely with marketing, sales engineering and product management
 </li>
 <li>
 Deliver on targets, objectives and provide a voice of the partner
 </li>
 <li>
 Lead executive interlocks between IHV and Canonical leadership
 </li>
 <li>
 Travel regularly - sometimes internationally - to drive partnerships in person
 
 
 </li>
 </ul>
 
 Valued skills and experience
 
 
 
 <ul>
 <li>
 Experience in alliance or indirect sales management roles
 </li>
 <li>
 Autonomous, disciplined, hands-on, get-it-done mentality
 </li>
 <li>
 Ability to capture customer requirements, evaluate gaps, identify and create opportunities
 </li>
 <li>
 Passionate about Ubuntu products and mission
 </li>
 <li>
 Comfortable in fast-paced and high pressure environments with measurable goals
 </li>
 <li>
 Experience with Linux, virtualization, containers, and other cloud technologies.
 </li>
 <li>
 Excellent communication and presentation skills
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Partner Sales Director - IHV Alliances

stc Bahrain

<div>
 
 
 Job Objective:
 
 
 
 To define the Cloud services strategic objectives and plans, in coordination with the Director of Business Products and Solutions, and drive their implementation, in alignment with the overall Business sector&rsquo;s strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansion across the Business sector.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Strategic Contribution
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Business Products &amp; Solutions department&rsquo;s strategy and objectives to support growth in the Business sector.
 </li>
 <li>
 Define the overall cloud strategy for Business sector and ensure its alignment with the overall Business Products &amp; Solutions strategy, business goals and performance targets.
 </li>
 </ul>
 
 
 
 
 
 Business Planning and Performance Management
 
 
 <ul>
 <li>
 Monitor section performance KPIs and profitability, providing relevant progress updates to the Director Business Products &amp; Solutions, as needed, to remain aware of the overall Business performance.
 </li>
 </ul>
 
 
 
 
 
 Cloud Partners Management
 
 
 <ul>
 <li>
 Define the cloud partners strategy and develop cloud partners&rsquo; prioritization criteria.
 </li>
 <li>
 Manage relationships with cloud partners, ensuring contractual obligations are met, and services are delivered effectively.
 </li>
 </ul>
 
 
 
 
 
 Business Products and Solutions &ndash; Cloud Services
 
 
 <ul>
 <li>
 Supervise Cloud service lifecycle, revenues, and profitability to ensure its alignment with the Business sector&rsquo;s business needs, strategic objectives, and sales targets.
 </li>
 <li>
 Lead Cloud portfolio to drive acquisition and expansion of Cloud subscriber base in Business sector.
 </li>
 </ul>
 
 
 
 
 
 Collaboration and Cross Boundary
 
 
 <ul>
 <li>
 Coordinate with Sales and Business Operations in order to effectively prepare support material / guidelines for sales and customer service agents.
 </li>
 <li>
 Promote cooperation with Planning &amp; Performance and CVM &amp; Analytics teams in order to acquire relevant insights for designing the value proposition of Cloud Services.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Coordinate the department&rsquo;s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
 </li>
 <li>
 Develop the workforce plan and lead staff hiring, performance management and training activities to attract, develop and retain talent for the Business sector.
 </li>
 </ul>
 
 
 
 
 
 Change Management and Continuous Improvement
 
 
 <ul>
 <li>
 Lead the identification of opportunities for continuous improvement of the function&rsquo;s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
 </li>
 <li>
 Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Compliance
 
 
 <ul>
 <li>
 Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain&rsquo;s organizational requirements, in adherence to the company&rsquo;s policies and quality standards.
 </li>
 <li>
 Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 
 
 Minimum requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.
 </li>
 <li>
 Proficiency in English language
 </li>
 <li>
 Minimum 9 years of relevant experience, with at least 6 years in a leadership position
 </li>
 </ul>
 
 
 
 
 
 Role Impact:
 
 
 <ul>
 <li>
 As Product Manager for AWS Cloud solutions, the incumbent will drive the vision and execution of cutting-edge cloud solutions that empower businesses to innovate and scale securely.
 </li>
 <li>
 The role will provide strategic decisions that will directly influence the adoption and success of AWS cloud services, enabling customers to leverage cloud computing for enhanced agility, cost-efficiency, and operational excellence.
 </li>
 <li>
 The role will impact cross-functional teams, including engineering, marketing, and sales, ensuring alignment and delivering products that meet market demands.
 </li>
 <li>
 The role will be pivotal in shaping product roadmaps that address evolving customer needs and industry trends.
 </li>
 </ul>
 
 
 
 
 
 Key Job Competencies:
 
 
 <ul>
 <li>
 
 Cloud Computing Expertise
 
 : Deep understanding of AWS cloud services, architecture, and deployment models.
 </li>
 <li>
 
 Product Management Skills
 
 : Proven ability to define product vision, prioritize features, and manage the product lifecycle.
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : Strong focus on understanding customer needs and translating them into actionable product requirements.
 </li>
 <li>
 
 Technical Acumen
 
 : Ability to collaborate effectively with engineering teams and grasp technical concepts.
 </li>
 <li>
 
 Analytical Thinking
 
 : Skilled in data-driven decision making and market analysis.
 </li>
 <li>
 
 Agile Methodologies
 
 : Experience working within agile frameworks to deliver iterative product improvements.
 </li>
 </ul>
</div>

Manager Cloud Services

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 About The Role
 
 
 
 The Assistant Director of Finance supports the Director of Finance in managing the hotel&rsquo;s daily financial operations, ensuring accurate reporting, strong internal controls, and compliance with policies. The role oversees accounting functions, assists with budgeting and forecasting, and partners with departments to improve financial performance and cost efficiency.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Thoroughly understand and possess a working knowledge of the Accounting &amp; Finance Manual
 </li>
 <li>
 Excellent understanding of Month-End Process including, but not limited to, preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals.
 </li>
 <li>
 Great attention to detail along with a continuous innovation of daily working of the Finance team under the direction of the Director of Finance.
 </li>
 <li>
 Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies and as directed by the Director of Finance.
 </li>
 <li>
 Prepare Daily Cash Position report and maintain the highest level of investment of excess funds in accordance with corporate guidelines as prescribed in the Accounting &amp; Finance Manual.
 </li>
 <li>
 Assist the Director of Finance in preparation of all budgets and forecasts.
 </li>
 <li>
 Ensure the outstanding liability for all revenue/profit related fees (i.e. Management Fees, Incentive Fees, Marketing Fees, Advertising Fees, Royalty Fees) is accurate and complies with the respective Management Agreement(s).
 </li>
 <li>
 Ensure electronic payments have the signatory of a member of Group B on each individual page and the initials of a member of Group A and both members of Group A and B sign the Batch Total of the payment run.
 </li>
 <li>
 Ensure strict access controls over unused cheques to prevent improper or unauthorized use of the documents and ensure there is segregation of duties in place to safeguard the writing and voiding of negotiable bank cheques.
 </li>
 <li>
 Ensure accurate exchange rates in Financial Reporting are applied to the local currency (where applicable) and valued in the currency stipulated in the Management Agreement.
 </li>
 <li>
 Ensure post-departure credit card credit allowances are performed only by accounting and all such allowances are reviewed and signed per the SR-5 by Director of Finance or Assistant Director of Finance and all &ldquo;Unmatched Credits&rdquo; reports provided by credit card processing company are reviewed/scrutinized by DOF monthly and retained by the Director of Finance.
 </li>
 <li>
 Approve all journal entries with supporting documentation (as appropriate) and ensure all non-standard, non-recurring entries are countersigned by Director of Finance.
 </li>
 <li>
 Ensure the system is set up to prevent month end closing without all journal entries being posted, updated or otherwise entered into the General Ledger.
 </li>
 <li>
 Ensure that monthly reconciliations for all balance sheet accounts are prepared and all bank reconciliations are countersigned by Director of Finance on a monthly and on a quarterly basis; Director of Finance approves all reconciliations paying special attention to reconciling items.
 </li>
 <li>
 Coordinate and facilitate external and internal audits.
 </li>
 <li>
 As required, have a working knowledge of residential (or other entity) accounting procedures and how it affects the hotel&rsquo;s financials.
 </li>
 <li>
 Continuously strive for improvement of processes and efficiency.
 </li>
 <li>
 Monitor and control expenses of the hotel paying special attention to the daily reporting done by the auditor of the hotel and addressing issues that not only have material effect, but also effect the guest experience.
 </li>
 <li>
 Ensure that House Funds and Floats Counts are up to date and limit any kind of exposure that would affect the profitability.
 </li>
 <li>
 Assist the Director of Finance in Forecasting/Budgeting
 </li>
 <li>
 For locations that maintain full balance sheets including fixed assets, ensure accumulated depreciation accounts are accurate and properly recorded.
 </li>
 <li>
 Perform additional tasks or projects as assigned by the hotel management.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Three to five years of experience in a related position within Four Seasons or another reputable organization.
 </li>
 <li>
 University degree with a major in Accounting or Finance.
 </li>
 <li>
 Proven leadership skills in a hotel or resort environment.
 </li>
 <li>
 Highest level of integrity and transparency.
 </li>
 <li>
 Strong interpersonal and relationship‑building skills to collaborate with cross‑functional teams, negotiate for resources, influence stakeholders, and gain commitment to plans and initiatives.
 </li>
 <li>
 Excellent written and verbal communication skills to prepare reports, deliver presentations, and facilitate effective meetings.
 </li>
 <li>
 Ability to promote a continuous learning environment that supports professional development.
 </li>
 <li>
 Ability to apply an ethical approach to influence outcomes appropriately.
 </li>
 <li>
 Serve as a role model by demonstrating strong business conduct and ethical principles.
 </li>
 <li>
 Commitment to continuously developing team performance and striving to improve personal performance.
 </li>
 </ul>
</div>

Assistant Director of Finance

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
About the role:
The Assistant Director of Finance supports the Director of Finance in managing the hotel&rsquo;s daily financial operations, ensuring accurate reporting, strong internal controls, and compliance with policies. The role oversees accounting functions, assists with budgeting and forecasting, and partners with departments to improve financial performance and cost efficiency.
Duties &amp; Responsibilities:
<ul><li>Thoroughly understand and possess a working knowledge of the Accounting &amp; Finance Manual
</li><li>Excellent understanding of Month-End Process including, but not limited to, preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals.
</li><li>Great attention to detail along with a continuous innovation of daily working of the Finance team under the direction of the Director of Finance.
</li><li>Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies and as directed by the Director of Finance.
</li><li>Prepare Daily Cash Position report and maintain the highest level of investment of excess funds in accordance with corporate guidelines as prescribed in the Accounting &amp; Finance Manual.
</li><li>Assist the Director of Finance in preparation of all budgets and forecasts.
</li><li>Ensure the outstanding liability for all revenue/profit related fees (i.e. Management Fees, Incentive Fees, Marketing Fees, Advertising Fees, Royalty Fees) is accurate and complies with the respective Management Agreement(s).
</li><li>Ensure electronic payments have the signatory of a member of Group B on each individual page and the initials of a member of Group A and both members of Group A and B sign the Batch Total of the payment run.
</li><li>Ensure strict access controls over unused cheques to prevent improper or unauthorized use of the documents and ensure there is segregation of duties in place to safeguard the writing and voiding of negotiable bank cheques.
</li><li>Ensure accurate exchange rates in Financial Reporting are applied to the local currency (where applicable) and valued in the currency stipulated in the Management Agreement.
</li><li>Ensure post-departure credit card credit allowances are performed only by accounting and all such allowances are reviewed and signed per the SR-5 by Director of Finance or Assistant Director of Finance and all &ldquo;Unmatched Credits&rdquo; reports provided by credit card processing company are reviewed/scrutinized by DOF monthly and retained by the Director of Finance.
</li><li>Approve all journal entries with supporting documentation (as appropriate) and ensure all non-standard, non-recurring entries are countersigned by Director of Finance.
</li><li>Ensure the system is set up to prevent month end closing without all journal entries being posted, updated or otherwise entered into the General Ledger.
</li><li>Ensure that monthly reconciliations for all balance sheet accounts are prepared and all bank reconciliations are countersigned by Director of Finance on a monthly and on a quarterly basis; Director of Finance approves all reconciliations paying special attention to reconciling items.
</li><li>Coordinate and facilitate external and internal audits.
</li><li>As required, have a working knowledge of residential (or other entity) accounting procedures and how it affects the hotel&rsquo;s financials.
</li><li>Continuously strive for improvement of processes and efficiency.
</li><li>Monitor and control expenses of the hotel paying special attention to the daily reporting done by the auditor of the hotel and addressing issues that not only have material effect, but also effect the guest experience.
</li><li>Ensure that House Funds and Floats Counts are up to date and limit any kind of exposure that would affect the profitability.
</li><li>Assist the Director of Finance in Forecasting/Budgeting
</li><li>For locations that maintain full balance sheets including fixed assets, ensure accumulated depreciation accounts are accurate and properly recorded.
</li><li>Perform additional tasks or projects as assigned by the hotel management.
</li></ul>Requirements:
<ul><li>Three to five years of experience in a related position within Four Seasons or another reputable organization.
</li><li>University degree with a major in Accounting or Finance.
</li><li>Proven leadership skills in a hotel or resort environment.
</li><li>Highest level of integrity and transparency.
</li><li>Strong interpersonal and relationship‑building skills to collaborate with cross‑functional teams, negotiate for resources, influence stakeholders, and gain commitment to plans and initiatives.
</li><li>Excellent written and verbal communication skills to prepare reports, deliver presentations, and facilitate effective meetings.
</li><li>Ability to promote a continuous learning environment that supports professional development.
</li><li>Ability to apply an ethical approach to influence outcomes appropriately.
</li><li>Serve as a role model by demonstrating strong business conduct and ethical principles.
</li><li>Commitment to continuously developing team performance and striving to improve personal performance.</li></ul></div>

Hilton

<div>
 A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.
 
 
 
 What will I be doing?
 
 
 
 As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
 </li>
 <li>
 Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
 </li>
 <li>
 Prepare company contracts for the hotel in accordance with current business and pricing conditions
 </li>
 <li>
 Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
 </li>
 <li>
 Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success
 </li>
 <li>
 Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports
 </li>
 <li>
 Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
 </li>
 <li>
 Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity
 </li>
 <li>
 Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
 </li>
 <li>
 Produce accurate and timely reports that meet the needs of the hotel and the management company
 </li>
 <li>
 Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team
 </li>
 <li>
 Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs
 </li>
 <li>
 Contribute to relevant management meetings to develop and implement sales and marketing initiatives
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
 </li>
 <li>
 Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisational and planning skills
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work well under time pressure and/or demanding travel schedules
 </li>
 <li>
 Demonstrated previous experience in a Sales role with the proven ability to close a sale
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the local market
 </li>
 <li>
 Knowledge of hospitality industry
 </li>
 <li>
 A passion for sales and target-based performance
 </li>
 <li>
 Relevant degree, in sales, business development or other relevant business field, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales
</div>

Director of Sales

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